Source Adult Video

Complaint: ***
I am rejecting this response because: USAA can white wash this all they wantThe truth is, it took no less than separate payments to fully reimburse us for the out of pocket rental (including a payment that was made and rescinded the same day)I have no doubt that without the Revdex.com, our multiple telephone calls would still have gone unanswered and the remaining rental reimbursement beyond the initial $(out of the $we incurred) would have remained unpaidShame on you USAA for making your insureds go through so much effort to be reimbursed. Thank you Revdex.com for following through on this matter.
Regards,
*** ***

June 28,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile and renters policies with USAAI regret any frustration this situation may have caused you
I understand you spoke with *** ***, of our staff, who
reviewed your concerns and confirmed your policies were appropriately cancelledIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

November 22,
Ms*** ** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your November 30, 2016, auto claim
Thank you for speaking with *** *** *f our staff, about the claimIf you have any other questions, Ms***s
remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

April 13,
Ms*** ** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding handling of your claimI regret the frustration and inconvenience this situation caused you
Thank you for speaking with *** *** of our staffI understand
that he is still monitoring your claim, and that we will confirm a payment amount once the tree in your backyard is inspectedIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

February 22, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the Automatic Payment Plan (APP) associated with your auto and property insurance policies. I apologize for any frustration or inconvenience you
experienced as a result of this matter Thank you for speaking with *** ***, of our staff, about your concerns. Mr*** confirmed that a representative failed to update the APP to monthly installments, following a change to your auto policy location. Your feedback was shared with the appropriate parties, and the payment overage was refunded to your external account on February 14, Mr*** received your documentation showing $in late fees, but was unsuccessful in reaching you to verify the total fees incurred. We ask that you contact Mr*** with this information so that he may assist you accordingly We appreciate you allowing us to reply to you Sincerely, *** ** ***

May 12, Mr*** J*** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the auto claim on your FlagstaffI understand you spoke with *** ***, of our staff, who explained why there is a difference between the estimate written by your shop of choice and that of V-SpecShe also explained that the shop may contact V-Spec and discuss the matter with them directlyWe appreciate the opportunity to review this matter and respond to youIf you have additional questions, Ms*** remains available to assist youSincerely, *** ***

November 7,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your second submission regarding the Car Replacement Assistance (CRA) coverage on your Chevrolet Cruze
Our records show that *** ***, of our staff, offered to set up a conference call with you and the lien holder; however, you declined and indicated you would call back at a later timeIf you have any additional questions, Ms*** remains available to assist you
We appreciate the opportunity to review your concerns again
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***More lies, this has never been resolvedI just accepted what they did bcause they had tons of excuses as to why they couldnt fix the car how USAA originally verbally saidUSAA is a wasit of time and I am currently searching for another insurance agent along with a couple friends of mine who also have USAA

April 10,
Master Sergeant J*** ** *** USA
Complaint ID #:
Dear Sergeant ***:
I am responding to your submission regarding your March 5, 2016, automobile claim
Thank you for speaking with *** ***, of our staff, who confirmed that your $comprehensive
deductible would be waivedOn March 31, 2017, a $check payment was mailed to your address on fileIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

October 31, 2016 Mrs*** ** ***Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding the nonsufficient funds (NSF) fees that posted to your USAA Federal Savings Bank (FSB) checking account. I understand you spoke with *** ***, of
our FSB staff, regarding your concerns. A thorough review of your account determined that the non-sufficient funds (NSF) fees were applied appropriately therefore; we respectfully decline your request for additional refunds. Should you have further questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

December 17, 2015Mrs*** ***Complaint ID #: ***Dear Mrs***:I am responding to your second submission regarding your automobile insurance policy premium.We responded to your complaint on December 1, 2015. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again; however, we consider this matter closed.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because I did not find resolution to my issueUSAA failed to cross check the account number with the name on the account, resulting in a incorrect depositFurthermore, USAA failed to remedy the issue and did put the funds back in the proper account. To reiterate: this issue has still not been resolved.
Regards,
*** ***

November 18, 2015*** *** *** ** *** ***Complaint ID #: ***Dear *** ***:I am responding to your second submission regarding your August 25, 2015, auto claim.Thank you for speaking with *** *** about your additional out of pocket rental vehicle expenses. As she explained, your auto policy provides coverage for a rental car up to seven days after a total loss settlement offer is made. Therefore, we are unable to grant your request for additional payment. We appreciate the opportunity to review your concerns againSincerely,*** ***

January 26, *** *** *** *** Complaint ID #: *** Dear *** *** I am responding to your submission regarding the December 22, 2014, automobile claimI appreciate you taking the time to speak with *** *** of our staff, about your concernsAs she advised, a thorough review
of your situation was completed; however, no new information was discovered to warrant a change in our coverage decisionIf you have any additional questions, *** *** remains available to assist you and can be contacted at *** *** *** or *** ***, Extension ***Thank you for allowing us to reply to youSincerely,
*** ***

December 29, 2017 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile claim. Our employees are expected to respond promptly to claims communications, and I apologize that this was not your experience.
Coaching has been provided to prevent a future occurrence. Thank you for speaking with *** ***, of our staff, who confirmed that we finalized our liability decision and that we requested the repair estimate from your repair shop of choiceIf you have additional questions, Mr*** remains available to assist you at *** ***, Extension ***. We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I want my vehicle repaired. What I do NOT understand is that I have negotiated with the body shop (again the body shop RECOMMENDED BY THE INSURANCE COMPANY AND NOT ME) the repair price is down to $5K..........I was offered $to total the car and $to keep the car with a salvage title.............I simply DO NOT understand this MATH and I'm an engineer. I can get the car REPAIRED for less than BOTH OF THESE NUMBERS..........and........I get to keep the car without a salvage title as there is only bumper/fender damage from the accident. The "total" decision is purely based on the cars value and NOT the physical damage plus it leaves me without a vehicle and several weeks of research required to replace the vehicle AND the number provided to me will NOT replace this vehicle with a vehicle in LIKE condition. My insurance company has agreed to REPAIR the vehicle and subjugate the repair price to USAA as they were CHARGED with the accident according to the police that were on the scene. Therefore, I simply do NOT understand USAA's reluctance to work with me ESPECIALLY since this accident was charged to THEIR CLIENT. All efforts to speak to USAA have been met with argumentative employees who told me I have to take their decision and that's just the way it is...........well.........no I don't. We can settle this simply and easily or we can go to court. That is USAA's decision
Regards,
*** ***

September 4, 2015 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission about the handling of your mortgage payment in relation to the sale of your home. I understand that *** ***, of our staff, researched the matter and found that
you spoke with a representative from your mortgage servicer, DMI, on June 23, 2015, regarding a payment that was due on June 1, 2015. You explained that the closing was scheduled for June 26, 2015, and the June payment would be included in the payoff. The DMI representative advised that the payoff would need to be received by the end of June to avoid potential adverse credit reporting, and you confirmed that you understood DMI did not receive the payoff, which included your June payment, until July 6, 2015; therefore, the payment was reported as late to the credit bureau. Mr***, we appreciate the opportunity to review the matter and respond to you. While we understand that you disagree with our findings, we feel the correct decision has been made, and we consider this matter closed. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:The issues have not been addressed.
Regards,
*** ***

USAA did reimburse a partial amount of expenses I incurred as a result of their client striking my vehicle and fleeing the scene.USAA claims the delay was due to their inability to confirm the driverThe owner of the vehicle was confirmed USAA was confirmed as the insurerThe vehicle was determined to NOT be stolen on the day of the accidentUSAA also claims they had to give the insured days to report the accident and that they could not do anything until their insured notifies themeven though I provided them with a copy of the police report.Witnesses saw the vehicle hit my carThey took pictures of the car and the license plateA description of the driver was provided to policeAfter weeks of waiting for USAA to approve my claim, I called the insured's phone number and spoke to the insuredI wonder why I could talk to him the first time I called but USAA couldn't contact him withinweeksPOOR customer serviceNo initiative to approve my claim in a timely manner Nobody returned calls until I complained to the Revdex.comUSAA's partial reimbursement did not cover my other expenses related to this accidentHad USAA responded in a timely manner to speak to their insured / approve my claim, I would not have had the additional expensesI know that USAA does not care about my complaintThey are too big for my complaint to matterI learned a lessenI want to thank the Revdex.com for their immediate response/action to assist me with my complaint. Complaint: ***
I am rejecting this response because:
Regards,
*** ***