Source Adult Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

October 25,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your September 28, 2017, automobile claim and accessibility accommodationsI regret any frustration you experienced as we strive to provide quality service to our entire
membership
USAA is committed to serving all individuals, including those with disabilities, and to facilitate their insurance, banking, investments and financial needs in accordance with the American with Disabilities Act (ADA)
We thoroughly reviewed your concerns and I want to confirm your account is annotated to accommodate your accessibilityAdditionally, coaching was completed to address the untimely handling of the claim form, and it has been mailed to you
Mr***, please be assured that your satisfaction is important to usWe appreciate you allowing us to reply to you
Sincerely,
*** ***

March 17,
Ms*** *** Complaint ID #: ***
Dear Ms***
I am responding to your submission regarding your homeowner’s claimI regret to hear about the frustration you experienced as we strive to provide quality service to our entire membership
A thorough review of
your situation was completed; however, no new information was discovered to warrant a change in our coverage decisionUnfortunately, *** ***, of our staff, was unable to reach you to discuss the matter further, and she remains available to assist you at (***) ***-USAA (***) or (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have file an arbitration with my insurance,and working with my attorneyFiling a small claims case, to get video released of evidence
Regards,
*** ***

October 6, The Reverend *** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the handling of your claimI regret any frustration and inconvenience you have experienced*** ***, of our staff, completed a thorough review of the
claim; however, he has been unsuccessful in his attempts to reach youShould you wish to discuss the matter, Mr*** can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***

February 7,
Mr*** ** *** *** Complaint ID #: ***
Dear Mr*** ***
I am responding to your submission regarding your auto claim
Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI)We will respond to Texas DOI
accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***

January 12, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claimOur employees are expected to provide accurate information to our members, and I apologize that this was not your experiencePlease know that coaching
was provided to prevent a future occurrenceThank you for speaking with *** *** and *** ***, of our staff, about your claimI understand that Ms*** addressed your concerns with the rental reimbursement, and advised that she remains available should you have any further questionsMs*** can be reached at *** *** *** ** *** *** *** ***
We appreciate the opportunity to reply to youSincerely, *** ***

April 4,
Mrs*** ** *** Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your request for life insurance information
We appreciate you taking the time to speak with members of our staff about this matterYour Financial Advisor
*** *** remains available to assist you should you have any additional questions
Thank you for allowing us to reply to you
Sincerely,
*** ***

September 11,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile claimI regret any frustration you experienced with this matter
*** ***, of our staff, reviewed your concerns and spoke with your attorney
Your shop has been contacted, and we left them a voice message asking for the estimated completion date of your vehicle repairsYour rental vehicle usage was extended to September 8, 2017, to allow time for your shop to contact us with the requested informationShould you have additional questions pertaining to your rental, you may speak with Mr*** at (***) ***-*** Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***

October 3,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your third submission regarding your August 16, 2012, automobile claim
We responded to your complaint on August 18, 2016, and again on September13, Our records confirm that you received our correspondence regarding the statute of limitations within a timely mannerConsequently no further consideration will be given past the expiration dateAdditionally, we believe the bodily injury evaluation was correct and our offer was suitableWhile we recognize that you disagree, we are confident the correct decision has been made
Mr***, you have not presented any new or additional information that would warrant a change in our position; therefore, we consider this matter closed
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have been a loyal member since the year of I was
betrayed by USAA due to an auto accident that occurred on November 30,
The other party was cited by an officer with Denver police
departmentA citation was issued to the other individual for carless and
reckless driving.
During the accident investigation the opposite party argued with
the officerThe individual left the scene of the accident and returned only
when the officer phone her asked if she was returningPrior to leaving the
scene the individual used aggressive tacks and profanity towards
me for intimidation purposes
USSA initially used stonewall tact's by stating they could not
obtain a copy of the accidentThe company demanded that I obtain a copyI
obtained the report and it clear indicates the individual was responsible
for the accident by receiving a citation
The insurance company still refused to make the repairs to my car
and had me to talk with a special USAA investigatorHe requested I give me
another report of the accident although; I had given the company three separate
reports of the accident.
USAA requested that I obtain an estimate for the auto repairs from
*** *** *** *** ***I complied with the request but was told by the ***
representative that USAA had not provided them any documentation concerning the
accidentI received a phone call from *** after the visit for the estimate stating
that USAA needed another estimate therefore, I returned at a different dateTo my surprise upon returning for the second estimate it was not
for the fender and bumper damage but an
examination of the entire carThe entire interior and exterior was checked for
its conditionThis included examining the door handles, widows, engine, engine
oil, tire treads, etc...)It was basely bumper to bumper inspection as if I
was selling or trading the car.
I was told by the *** representative that USAA who be contacting
me for a decisionUSAA gave me numerous claim numbers in which none of them
could be confirmed when I made phone calls in hopes of repairing my carIn
addition to this I sent emails and could not resolve the issue.
A representative from USAA executive office called me
and asked me to give him another report of the accident although; I
had given those three earlier reportsThe executive office called only after I
filed grievances with the company.
This accident occurred on November 30, and USAA has
knowingly, willfully, and purposely used delay tact's by stating they could not
obtain a copy of the accident report, requested a special investigator, two
separate estimates, and executive officer involvementAs an insurer with
current active insurance I am being denied due fair and due process.
The bottom line on this issue is that USAA are playing the race
card gameThe other party involved was a white female stating “she had three
children in the car and she had to get them to their nanny.” In addition to
this she argued with the office by saying “how do I know if the damage was not
there prior”? It was clear by the impact marks on her “HIGH PROFILE VEHICLE
USAA bit the bullet for her and rode off into the sunset to justify another
innocent “white woman’s word” against a black man THEREFORE, she was judge and
jury
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have no idea what email or number you were calling about the homeowners insurance but nothing reached me My information is always updated on my account. the Visa should not be allowed to go over the limit When and if it does, you guys report it to the credit bureaus and you are screwing me twice....once with the overcharge and fees, then with downgrading my credit score Believe me, I want nothing to do with USAA any longer and once the card is paid off All of my accounts will be closed.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: beyond the tree in the backyard the release form they want me to sign does not reflect what the issue isThey are paying for addition living cost that went beyond my own HO-policy and release is written that is was property damage and by signing I release owners of negligent property of any and all property damage by signingI do not think this is fairI want my money for my additional living costs and releasing them from all liability due to this fire is severeAs we all know and I know now a lot goes on with a fire especially with some many people and insurance companies. I want the language to be change in the release form so I can get my additional living cost NOWThey said its standard and no way to change language and I find this hard to believe and feel they are not holding up their end of the bargainI want it to say I release them from anymore Addition Living cost association with the fire.
Regards,
*** ***

March 9, 2018 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding the January 11, 2018, auto claim. Mark ***, of our Claims staff, was unsuccessful in reaching you to discuss your concerns. Mr*** noted that he addressed the unreturned calls in the voicemail message he left for you on February 27, If you have additional questions, Mr*** remains available to assist you. Thank you for allowing us another opportunity to respond. Sincerely, *** ** ***

November 29, 2016 Ms*** * ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your Florida automobile insurance policy *** ***, of our staff, was unable to reach you to discuss your concernsNonetheless, a thorough review of your account was completed. An accommodation was approved to backdate the vehicle location on the automobile policy, and a credit was applied to your account balanceI hope this outcome reassures you that your satisfaction is important to us. While we regret any frustration or inconvenience you experienced as a result of this matter, we respectfully decline your request for monetary compensationIf you have additional questions, Ms* *** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

June 9,
Ms*** ** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your daughter’s automobile claim. We regret any frustration or inconvenience you may have experienced
Thank you for bringing this matter
to our attention. Please know that our claims area will continue to monitor the progress of the claim, and they will contact your daughter once additional information is available regarding the physical damage portion. Should you have any questions in the meantime, *** ***, Claims Service Manager, remains available, and she can be reached at *** *** ** *** *** *** ***
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

June 27,
Captain *** ***, USAF
Complaint ID #: ***
Dear Captain ***:
I am responding to your submission regarding your vehicle’s total loss settlement value
*** ***, of our staff, reviewed your account and discussed your
concern. Our records indicated you submitted documentation to help with your settlement. As Ms*** indicated, many factors are taken into consideration when determining the actual cash value of a vehicle, such as the mileage, the options, and the condition of the vehicle. At this time we are currently reviewing our settlement figure. However, we regret an inconvenience you may have experienced, and your feedback was shared with the appropriate area
Ms***, remains available to discuss this matter with you, and she can be reached at *** *** *** or *** *** *** ***.
Thank you for the opportunity to review your concerns and to respond to you
Sincerely,
*** ***

June 27,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile policy premium
We regret the frustration you experienced. *** ***, of our staff, has contacted you directly to
in an effort to address your concerns. She remains available to assist you and can be reached at *** *** *** or *** ***, Extension ***
We appreciate the opportunity to reply to you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Usaa is not honest and takes advatage of its customers
Regards,
*** ***