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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they are not going to fix the Audi without submitting a claim.
Regards,
[redacted]

February 6, 2018   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your October 22, 2017, automobile claim.    Thank you for speaking with [redacted], of our staff, who explained that the...

liability decision was adjusted and your bodily injury claim is being evaluated.  We regret any frustration you may have experienced, and your feedback was shared with the appropriate areas.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

April 11, 2017 Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]   I am responding to your submission regarding the request to cancel your accounts with USAA.       I understand you spoke with [redacted], of our staff, on March 27, 2017.  Mr. Landin...

confirmed a refund check for a prorated credit of $140.03 for your auto policy was mailed to you on March 23, 2017, canceled your property policies, and issued a refund check for $216.24 to your address on file on March 29, 2017.    In addition, [redacted], of our staff, was unable to reach you to discuss your deposit accounts.  Her email dated March 23, 2017, advised you that we closed your checking and savings accounts and were sending official checks for the balances.  Accordingly, checks for $8.08 and $73.96, respectively, were expedited to your address on file.    Thank you for the opportunity to review your concerns and respond.  We have provided refunds totaling $438.31 for your insurance and bank accounts.   Sincerely,   [redacted]

May 12, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your homeowners insurance policy. I regret that we did not meet your service expectations as we make every effort to ensure our members’ policies are serviced and maintained...

efficiently and accurately. Thank you for speaking with [redacted], of our staff, who explained why we are unable to provide coverage for your property. I understand he also discussed the steps you would need to take for consideration of obtaining coverage for your home in the future. I hope your found your conversation with Mr. [redacted] responsive to your concerns, and if you have additional questions, he remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

June 10, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding the February 24, 2016, automobile claim.  I regret any frustration or inconvenience you experienced as a result of this matter.
 
Thank...

you for speaking with [redacted], of our staff, regarding your concerns.  A payment was issued to the registered owner of the vehicle on May 31, 2016.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

January 15, 2016 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your automobile claim. We were unable to identify the appropriate claim based on the information supplied and have been unable to reach you at the telephone number you provided....

Please provide us with the claim number, insured name, address, and/or other additional information that may assist us in locating the correct file. Thank you for allowing us to reply to you. Sincerely, [redacted]

December 23, 2015 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your second submission regarding holds on your deposits. [redacted], of our staff, attempted to discuss your concerns with you; however, she was unable to reach you by telephone or email. Our records reflect that on December 1, 2015, a $2,348.90 check attempted to debit the checking account ending in 2669. However, the check was returned as the available balance that day was $2,213.07. The available balance was based on the $337.61 deposit hold and pending debit card transactions totaling $164.50. As previously indicated, the FSB acts in accordance with the FSB’s Depository Agreement and Disclosures and with all applicable banking regulations. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted] ..

August 8, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim, and I regret the frustration this situation caused you.
After an appraisal using the second VIN found on the vehicle, we confirmed the vehicle...

remains a total loss. If you have additional questions, [redacted], of our staff, remains available to assist you and can be reached at ([redacted] or ([redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

October 20, 2015 The Reverend [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding the handling of your claim. Thank you for speaking with [redacted] who explained that the claim remains under review between USAA and your automobile insurance company. [redacted], of our claims staff, will reach out to you with a status of the claim. Once resolved, Mr. [redacted] or Ms. [redacted] will be in contact with you. In the meantime, they remain available and can be reached at [redacted] We appreciate the opportunity to address your concerns again. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I did have proof that the vehicle was returned several times to the original repair facility but nobody want to hear a thing I had to say I also have chats That stated whatalong with other witnesses to what I was told on the 60%. USAA has done nothing but lie this whole time and change conversations to what fits their needs the car is still at the repair shop for it is not drivable to my standards.
Regards,
[redacted]

September 29, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding the handling of the rental reimbursement coverage for your August 18, 2015, automobile claim. I regret any frustration you have experienced. Thank you for speaking...

with [redacted], of our staff, about your concerns. As she explained, a detailed review of the matter is being conducted. Once a decision has been reached, Ms. [redacted] will contact you directly to discuss. Should you have any questions in the meantime, she can be reached at [redacted] Thank you for allowing us the opportunity to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:  My complaint does not have anything to do with the claim other than the claimants and what the final settlement was.  The rest of my complaint is regarding the illegal activities USAA perpetrated under the guise of legitimacy and legality.  Where are the laws you reference?  Who is the individual claiming to be [redacted]k? Provide me the PROOF of the laws you reference.  I do not see that in ANY part of the auto policy you downgraded before the settlement and then upgraded after the settlement. USAA is skirting answering my complaint.  I have stated that my complaint should be answered through my complaint an yet USAA still makes attempts to talk to me on the phone.  I received a missed call just today from USAA (Martin Trujillo?).   I am not discussing anything with USAA over the phone. ONLY through my complaint which is proof of communication!  Answer my complaints and provide me proof.   
Regards,
[redacted]

September 28, 2015 [redacted]
[redacted] Dear Mrs. [redacted]: I am responding to your submission with regard to the handling of your June 18, 2015, house fire claim. Please know that we analyze each loss on its own merits and make decisions in accordance...

with the terms, conditions, and limitations of the policy.  I understand [redacted], of our staff, spoke with you about your loss of use coverage, which you have declined.  On September 26, 2015, a letter was emailed to your spouse regarding the ongoing claim investigation.  As Mr. [redacted] advised, he will be in contact once a coverage decision has been made.  Mr. [redacted] remains available should you have any additional questions. Thank you for allowing us to reply to you.   Sincerely, [redacted]

September 8, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding an automobile claim.   Our records confirm that you filed an inquiry with the Oregon Department of Consumer and Business Services.  We will...

respond to the Oregon Department of Consumer and Business Services accordingly.   Thank you for the opportunity to reply.   Sincerely,   [redacted]

Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your February 10, 2016, homeowners claim.
A thorough review was completed of your claim.  In the event of a loss, we are responsible for making decisions in accordance with the...

terms, conditions, and limitations of the policy.  Occasionally, this involves delivering news which we know our members may find disappointing.  Our records confirm that the loss was not covered under your policy.  The claim would not be covered under a rental property insurance policy as well.
Unfortunately, [redacted], of our staff, was unsuccessful in his attempts to reach you to discuss the results of our review.  He can assist you if you want to obtain a renters insurance policy for your property going forward.  Mr. [redacted] remains available should you have any additional questions and can be contacted at [redacted].
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

October 6, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your USAA homeowners policy.   Due to privacy laws in your state, [redacted] and [redacted] of our staff, reached out to you directly to...

address your concerns.  Should you wish to discuss the matter further, Ms. [redacted] remains available to assist you.   We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

September 9, 2015 [redacted]
[redacted] Dear Mr. [redacted]:  I am responding to your submission regarding your April 14, 2015, automobile loss.  I regret any frustration or inconvenience you experienced as we strive to provide quality service to our entire...

membership.   A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our claims handling or liability decision.  We are responsible for analyzing each loss on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy.  Occasionally, this involves delivering news which we know our members may find disappointing.   Please know that USAA made multiple attempts to negotiate liability with the other carrier; however, they declined responsibility.  As the estimated damages are below your automobile policy deductible, we are unable to pay for those repairs or pursue damage recovery against the other carrier.  I understand [redacted], of our staff, has been unsuccessful in reaching you to discuss this matter.  Should you have additional questions, Mr. [redacted] remains available to assist you, and he can be reached at [redacted]  Thank you for allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I know what I done and I know what was told to me. According to your agents this happens and it is an easy fix. It was confirmed my car was added to my profile but did not update with coverage. I was also told your company could not deny or confirm the glitch so that is why the claim was denied. So which is it? What story can you guys possibly make up at this point? It's quite odd that the one call that is needed confirming this information was mysteriously unavailable and you cannot confirm it was recorded. Typical business move on your part. Then the agent didn't even know about the policy department supposedly binding my coverage. I can't make this stuff up, I know what I was told. Your company is doing everything possible to deny my coverage. This is ridiculous.
Regards,
[redacted]

August 9, 2017 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile insurance quote. Thank you for speaking with [redacted], of our staff, who accommodated your request and confirmed that the $110.00 was returned...

to your external bank account.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]