Source Adult Video

Complaint: [redacted]
I am rejecting this response because:I have spoken with Mr. [redacted] and he has resolved absolutely nothing.  We spoke last week and there was a difference between what my adjuster told me on the phone and what she documented in her reports. When I discovered this I asked Mr.[redacted] to pull the tapes.  Conversations are on recorded lines.  Mr. [redacted] states he was unable to do this but her manager would be able, if possible.  I requested that he contact me and simply communicate with me no matter what outcome.  Three business days later I have heard nothing.At this point I believe my adjuster, [redacted], has taken a passive aggressive stance.  She still won't answer her voice mail, her replies to the written board are vague and circular.  The two times I have spoken to her directly she told me one thing then later denied it or demonstrated zero intent in actually performing as stated.  If you need specifics I will be happy provide them.  Last week she addressed items submitted 8/15.  She failed to acknowledge aprox a half dozen items that I sent in for dispute. All receipts were sent in as purchased and now payment is being withheld for "verification".  I now feel as if I was robbed twice.  The first time was quick and clean.  They stole my uHaul.  The second robbery is presently in play. Ten weeks after the initial robbery I have yet to receive payment for receipts submitted.
Regards,
[redacted]

July 18, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your mortgage loan application.
 
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB). ...

We responded to the CFPB on July 15, 2016. 
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

July 20, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your credit card account with the USAA Federal Savings Bank.
 
Thank you for bringing this matter to our attention.  [redacted],...

of our staff, attempted to reach you by email.  Our records indicate that the declined charges were due to the merchants not validating the correct address on file and that you successfully used your credit card with other merchants.  We appreciate your feedback and regret any frustration or inconvenience you experienced as a result of this matter. Should you wish to discuss the matter.  Mr. [redacted] remains available to assist you and can be reached at [redacted], Extension [redacted].
 
We appreciate you allowing us to respond. 
 
Sincerely,
 
[redacted]
 
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

December 29, 2015
[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your submission regarding your automobile insurance policy and credit card account.  I regret the inconvenience you experienced as we strive to provide quality service....


I understand you spoke with L[redacted], of our staff, who assured you that your feedback regarding the handling of your automobile policy would be shared appropriately.  As she recommended, please submit a Power of Attorney to USAA.
Regarding your credit card account payments, [redacted], of our staff, was unsuccessful in reaching you by telephone, and we would like the opportunity to discuss the reporting of your account to the consumer reporting agencies and your payment concerns.  At your convenience, please contact Mr. [redacted] at [redacted]
Thank you for allowing us to reply to you. 
Sincerely,
[redacted]Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.
This is an attempt to collect a consumer debt.  Any information obtained may be used for that purpose.

November 13, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. **:
I am responding to your submission regarding your automobile claim, and I regret the frustration this situation caused you.
Thank you for speaking with [redacted], of our staff, who addressed your concerns and will...

ensure the estimate is reviewed. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

August 19, 2015 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your deposit account with the USAA Federal Savings Bank. Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB). We will respond to...

the CFPB accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

November 24, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile insurance policy.
Thank you for speaking with [redacted], of our staff, who reviewed your account and advised she will follow-up with you directly...

with a resolution. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

November 22, 2017   Mrs. [redacted] Complaint ID #: [redacted]   Dear Mrs. [redacted]:   I am responding to your submission regarding the annual percentage rate (APR) offered by the USAA Federal Savings Bank (FSB) following your auto loan approval.   [redacted], of our staff, was...

unsuccessful in reaching you to discuss your concerns.  Nonetheless,     Ms. [redacted] reviewed your loan application and noted that you did not accept the preselected offer extended to you on usaa.com.  Please note that this offer expires on January 13, 2018.  If you wish to take advantage of the advertised APR, you would need to submit a new application using the offer.  Otherwise, you still remain eligible to receive an additional APR discount when using the USAA Car Buying Service.  Your credit score is just one of the factors USAA considers from your overall credit profile; some factors that may affect your ability to get the best APR are payment history, number of credit inquiries, utilization of revolving accounts, and recent account openings.  The FSB acts in accordance with all applicable banking guidelines and with our core values of service, loyalty, honesty, and integrity, and we reject any allegation of wrongdoing.  Ms. [redacted] remains available to assist you should you have additional questions.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

August 30, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding your USAA Federal Saving Bank (FSB) [redacted] card.  We strive to provide excellent service to our members, and we regret any frustration you...

experienced. Thank you for speaking with [redacted], of our staff, who confirmed that you have a credit of $97.69, and that you will receive a check for this amount.  I understand that she attempted to review the allegation that your statement was incorrect; however, you did not wish to discuss the matter. If you have any additional questions, Ms. [redacted] remains available to assist you.        We appreciate you allowing us to reply to you. Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
THANKS USAA!!!
[redacted]

October 30, 2015[redacted]
[redacted]Dear Ms. [redacted]:I am responding to your submission regarding your March 5, 2015, automobile claim.  As [redacted], of our staff, explained, the supplemental damages resulting from the March 2015 accident were covered under...

the claim and the repairs have been completed.  However, as you were advised on October 13, 2015, the damage to your water pump was found to be unrelated and a rental vehicle would not be provided for the repair time.            Ms. [redacted] identified an opportunity with the handling of the rental vehicle; therefore, we extended the rental time through October 16, 2015.  You would remain responsible for any additional rental cost.  If you have any questions, Ms. [redacted] remains available to assist you.  We appreciate the opportunity to review the matter and to respond to you.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:All of my concerns have been addressed and USAA is working with me to resolve the rest of my claim in medical and property. Though hey are doing this I strongly assert that I was the target of discrimination based on the statements of the third party IME vendor AIS and [redacted] that my claims of PTSD and agoraphobia are either not real disabilities to warrant an accommodation or I am only using it as an excuse to not have an IME done. I agree USAA did correct the problem only because I filed complaints but reject the defense that no discrimination occurred to cause or was cocurrent with my disability status being targeted. 
Regards,
[redacted]

July 11, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your automobile claim.  I apologize for any frustration you may have experienced as a result of this matter. 
 
Thank you for speaking...

with [redacted], of our staff, regarding your concerns.  I hope that your conversation with Ms. [redacted] reassured you that your satisfaction is important to us.  A payment was issued to you on July 7, 2016.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

August 9, 2016   Sergeant [redacted]. [redacted], USAF (Ret.) Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding your homeowners claim.  I regret any frustration this may have caused you.   Unfortunately, [redacted], of our...

staff, was unsuccessful in her attempts to reach you by telephone and would like the opportunity to discuss this matter with you.  Our records indicate that additional information is needed to warrant a change in the settlement of your claim.  Once the information requested is received, we can evaluate the claim further.  In addition, Ms. [redacted] identified a service opportunity and coaching was provided to those involved to ensure other members do not have a similar experience.  If you have any additional questions, Ms. [redacted] remains available to assist you.  She can be reached at [redacted] or [redacted], Extension [redacted].   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: It's not sufficient the adjuster has reached out that's it! I still had over 120,000 in medical bills as a result of being "rear ended" while sitting still at a traffic light. After I filed out and, had to take even more time of my day or a wreck that occurred almost now going on 3 months ago I didn't hear anything about from the adjuster after opening my claim and, submitting documentation that was almost 2 weeks ago. I haven't received the additional money to settle my medical bills since the 3rd party claim didn't even pay for half of my bills! I'm still waiting on a call for the additional funds to handle my "self pay" medical bills two weeks and, counting haven't heard a word or received money from my policy to max out the bodily injury portion on this under insured claim; which I was forced to open on mine since my medical bills are so high and, USAA decided not to max out the persons policy & liable party that hit me injured me and, totaled my vehicle out. Lets see if the new adjuster on my "under insured" non fault claim actually calls me. I'm still waiting on a follow up call not to mention a "settlement". USAA is still dropping the ball. As an individual with rights and, a paying client very disappointed at the level of professionalism and, way I'm still being treated. 
Regards,
[redacted]

September 22, 2016 Staff Sergeant [redacted], USAFComplaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding the closure of your USAA Federal Savings Bank checking account and your request to refund the balance in the account.  Thank you...

for speaking to [redacted], of our staff, who conducted a review of your account.  She verified a check for the balance of $901.88 was mailed to you on September 13, 2016, and your account was closed.  If you have any additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I'm still waiting for the car to be fixed. Not sure if the approval from USAA takes so long as dealer told me they would call me schedule and the only call I got was that they will call me to schedule. The accident happened a few weeks ago and aside from dearly having to do with this, the few occasions over my entire life that we were hit by others who were at fault... the parties insurance companies all handled repairs pretty fast. Not in this case. Since nothing has been done other then after 8 attempts USAA employee finally answer a call AFTER I filed the Revdex.com complained, nothing else has been done.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

February 22, 2017
[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your auto claims experience. I regret any frustration this situation caused you.
I understand you spoke with [redacted] of our staff, who conducted a thorough...

review of your claim, including call recordings. Although there was no evidence to support your allegations, a new adjuster has been assigned to handle your claim.
Please know that we act in accordance with our core values of service, loyalty, honesty, and integrity. If you have any additional questions on this matter, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

June 12, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. Our records confirm that you filed an inquiry with the Florida Department of Insurance (DOI).  We responded to the DOI on May 15,...

2017.   Thank you for the opportunity to reply. Sincerely, [redacted]