Source Adult Video

January 13, 2016 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission about the handling of your automobile claim. Our employees are expected to respond to claims communications in a timely manner, and I apologize for any frustration you may have...

experienced. Thank you for speaking with [redacted], of our staff, who confirmed that your concerns were addressed and resolved. Should you have any questions, Ms. [redacted] remains available to assist you. We appreciate the opportunity to reply to you. Sincerely,
[redacted]

June 20, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your February 27, 2016, automobile claim.
 
Thank you for speaking with [redacted], of our staff, about your concerns.  I understand you...

accepted the settlement offer and are working with the adjuster to have the lien paid off.   If you have additional questions, Ms. [redacted] remains available to assist you.
 
We regret any frustration you may have experienced, and we appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

August 15, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your service experience, and I regret the frustration this situation caused you.
Thank you for speaking with [redacted], of our staff, and confirming you...

received reimbursement for the storage fee as well as the rental expense from [redacted]. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

June 9, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission about your application for a VA mortgage loan.  I regret any frustration or inconvenience you may have experienced.
 
I understand that [redacted]...

[redacted], of our staff, spoke with you about your concerns.  As Ms. [redacted] advised, no service opportunities were identified following a thorough review of the handling of your mortgage loan application.  The mortgage was declined due to other factors not related to the appraisal.  Therefore, we respectfully decline your request for a refund of the earnest money. 
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

April 17, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
Thank you for speaking with [redacted], of our staff, who explained USAA’s process in determining the diminution in value. If you have additional...

questions or wish to submit new information for review, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although the original claims insurance worker just plain seems rude to me and did contact by replying or calling back only a few times. I understand he may be busy but his responses were very very slow and still seems rude eventhough believed he was completely in the right and didn't know actually the final rental car outcome since another employee from USAA that has no connection to [redacted] found me to not have any control in the situation and furthermore was very polite and called and left messages which I did return and call her back finally resolving the matter.There still was another problem still unresolved through USAA regarding a bank error after USAA only submitted a check ONE time. The bank did write a letter admitting the error a long long time ago and although did speak to another supervisor at USAA and said upon receipt of a bank error letter they would be happy to issue a late fee reimbursement. USAA received the letter according to the signed for letter and still never really did adjust the error, sent a letter, or anything! Also due to the error that caused my payments to go from a monthly due basis to a pay in full plan. Believe that, too, is still is in effect. USAA has numerous times tried a number of times to ask to just automatically deduct money from my checking account and one time they did it a long time ago twice and found out someone else got a hold of the USAA's "secure" system and took out money without authorization. A full bank investigation took place a while back and found a strange and unauthorized transaction did take place and got my money back after which caused all kinds of problems so people should be aware that no company's transactions are totally secure even if that is claimed as I learned. Anyways, thanks for taking the time to read this. Thank you, [redacted].     [redacted]Non-Injury UnitUSAA Casualty Insurance Company
Regards,
[redacted]

July 13, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your second submission regarding your automobile claim.   Thank you for speaking with [redacted], of our staff, who confirmed no new information has been presented that, would warrant a change in our position.   We appreciate the opportunity to review your concerns again; however, we consider this matter closed.   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11440672, and find that this resolution is satisfactory to me.
Hi! I need to update my complaint filed ID 11440672. I received a phone call from a senior supervisor today from USAA...

regarding all of these issues. Once she discussed the issues with me, we were both able to clear up all issues and full access was restored. I recommended that the conversation she and I had should have taken place with my first call and everything would have been immediately solved and days of frustration would have been eliminated.  As of today, all issues have been fully resolved. Please close the case number.
Regards,
Clark Nelson

Complaint: [redacted]
I am rejecting this response because: I have submitted my concerns to the Department of Insurance. I asked for details why items were not replaced and those details were not provided for me. Even FEMA acknowledged that my plumbing should be replaced. It's criminal and someone (USAA) should take responsibility this terrible act.  I am also opening a new case with the the Department of Insurance stating I had content insurance and it was not added in May 2016. There was an investigation supposedly through USAA to find audio on this in may to no avail. No one has responded to me on this incident after I reported in in August. 
Regards,
[redacted]

May 11, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. Lawrence:
I am responding to your second submission regarding your automobile insurance claim.
I hope your conversation with [redacted], of our staff, reassured you that your satisfaction is important to us. As Mr. [redacted] explained, we completed an additional review of your claim, which yielded a minor increase in the actual cash value of your vehicle. While we recognize that you continue to disagree with the settlement offer, we are confident that the amount reflects the appropriate value of the vehicle at the time of the loss. Should you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to address your concerns again.
Sincerely,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because:
Regards,
[redacted]
I have copies of my credit report not only from you but other companies I applied to during that time period. All my credit scores from Experian, including your report, were above 800. Yet now that I have made a complaint you say it was below. Its not a disagreement, you are wrong. You continue to deny what I can prove.

January 18, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your auto insurance claim.
Thank you for speaking with [redacted], of our staff, about the repairs to your vehicle. As he explained, the use of original...

equipment manufacturer parts as opposed to USAA’s approved quality replacement parts would require that you pay the difference in price. Additionally, your allegations of calls being disconnected were unfounded. Should there be additional questions regarding this matter, please feel free to contact Mr. [redacted].
We appreciate the opportunity to review your concerns.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received a voicemail from [redacted] and called her back the next day and left her a voicemail. She has failed to return my voicemail.  I would appreciate if she would return a call to my cell phone. So far I am highly disappointed with USAA. It is unprofessional to make one attempt to call someone, leave a voicemail, then refuse to return their call when they do call back and leave a voicemail.
Regards,
[redacted]

November 29, 2016   Mr. [redacted]
Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your recent automobile accident, and I regret any frustration this matter may have caused.   Thank you for speaking with [redacted] of our...

staff, who discussed your concerns.  As he explained, the reimbursement for the additional rental costs was approved and a check was mailed to you on November 16, 2016.  In regards to your concern about your car battery, as Mr. [redacted] explained, the battery failure was not related to the accident; therefore, coverage cannot not be provided for the battery.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

January 11, 2018
[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim of August 25, 2017.
Our records confirm that you filed an inquiry with the Oregon Department of Consumer and Business Services. We will respond to...

the Department accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

December 27, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim.   Our records confirm that you filed an inquiry with the New Mexico Office of Superintendent of Insurance ([redacted]).  We...

responded to the [redacted] on December 22, 2016.   Thank you for the opportunity to reply.   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:   I have returned his phone calls 5 times and left an axplanation that what he has requested has already been provided months ago.
Regards,
[redacted]

May 18, 2016
Staff Sergeant [redacted], USA
Complaint ID #: [redacted]
Dear Staff Sergeant [redacted]:
I am responding to your submission regarding your USAA Secure Checking account.
[redacted] and [redacted], of our staff, were unsuccessful in their attempts to reach you...

by telephone to address your concerns.  A thorough review of your account shows that since April 4, 2016 no $200.00 payments or payment attempts have been posted towards your account. Regarding the 1099-C IRS form and the laws and regulations governing that form and usage, any questions should be directed to a tax advisor.  Please be advised that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we reject any allegations of impropriety.  Should you have any other questions, please contact Ms. [redacted] or Mr. [redacted].
Thank you for the opportunity to look into this matter and to respond.
Sincerely,
[redacted]

July 2, 2015 [redacted] Dear [redacted]: I am responding to your submission regarding your automobile loan and extended vehicle protection. When we discover that matters have not been handled to a member’s...

satisfaction, we appreciate the opportunity to review our processes and to resolve the situation, as you allowed us to do.  I apologize for any frustration that you have experienced.  Thank you for speaking with [redacted], of our staff, who confirmed the interest rate on your automobile loan has been adjusted to the lowest rate available based on the amount being financed and the year of the vehicle.  Ms. [redacted] also ensured that the extended vehicle protection has been added to your loan effective June 9, 2015.  Assurant will contact the repair shop to review the claim; however, we cannot guarantee the outcome.  Should you have any further questions, Ms. [redacted] remains available, and she can be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: On Thursday, I received a call from Mr. [redacted], a Service Advisor, at Camping World.  He informed me that USAA, had contacted him and requested a supplement report.  He further stated he had no idea why they were requesting a supplement report.   During my conversation with Mr. [redacted], I specifically requested a written response if they denied payment for any item(s) listed on the Camping World estimate. 
Regards,
[redacted]