Source Adult Video

HComplaint: [redacted]
I am rejecting this response because: Mr [redacted] did contact me via my voice mail and did not indicate that any further contact was required on my part.  Besides being incredibly unhelpful and condescending, his exact words were, "If you have any further questions I can be reached at ..."  I do NOT appreciate the tone of this response. This has been more than an inconvenience - money has been paid out and USAA is responsible for repaying it.  It has been over two months and they still have not done the right thing.  I will not be satisfied until USAA pays exactly what they are responsible for and admit that they have been in the wrong.
Regards,
[redacted]

September 8, 2017
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your second submission regarding your March 29, 2017, homeowners claim.
Ms. [redacted], you have not presented any new or additional information that would warrant a change in our position. While we appreciate another opportunity to respond, we consider this matter closed.
Sincerely,
[redacted]

Tell us why here...July 6, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding your son’s automobile collision claim. We responded to your original complaint on June 22, 2016. The points of impact indicated the claimant, [redacted], had completed her left turn prior to the insured driver, [redacted], attempting his right turn. As he preceded into the lane of travel from the right turn, the driver’s side front corner impacted the rear passenger side quarter panel on the claimant vehicle. The liability determination was made based on the points of impact. The claimant driver had possession of the lane based on these points of impact. USAA has also already explained that the police report was not the determining factor, since the officer did not witness the accident. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, [redacted]

July 28, 2016   Ms. [redacted] Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding your automobile claim.  We regret any frustration or inconvenience you may have experienced, as we strive to provide quality service and fair...

claims handling.   Thank you for speaking with [redacted], of our staff, regarding your concerns.  The feedback you provided to Mr. [redacted] will be forwarded to the appropriate area for review.  I understand that you spoke with a claims service manager who addressed your concerns surrounding your HIPPA rights and you have since transferred your claim to your current insurance carrier.  If you have any additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

April 5, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile and homeowners insurance policies.  We regret any frustration or inconvenience you may have experienced.  Thank you for speaking with [redacted]...

[redacted], of our staff, who advised that we received the documentation that was requested from your father-in-law, and the policy termination notice was rescinded on March 28, 2017.  I hope that your conversation with Mr. Mayo reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you. Mr. [redacted], we appreciate you allowing us to review the matter and to reply to you.   Sincerely, [redacted]

October 13, 2016 Master Sergeant [redacted], USAFComplaint ID #: [redacted] Dear Sergeant [redacted]: I am responding to your submission regarding your homeowners claim. Due to privacy laws in your state [redacted] and [redacted], of our staff reached out to you...

directly to address your concerns.  Should you wish to discuss the matter further, Ms. [redacted] and Ms. [redacted] remain available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

October 3, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your July 23, 2016, automobile insurance claim. We regret any frustration this matter may have caused you as we strive to provide quality service.
In the event of a...

loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of our policy. Our records indicate we have adequately paid for the repairs and rental expenses associated with claim. Additionally, I understand that [redacted], Claims Service Manager, reviewed your situation and responded to you via mail on September 22, 2016. Since then, we have received the diminution in value form and it is currently under review. We did recognize an opportunity for more prompt handling of estimates from our independent appraiser; hence, the rental was extended to compensate for the delay. However, your allegations of impropriety are unfounded.
I also understand that [redacted], of our staff, attempted to contact you regarding your complaint. Unfortunately, he was unsuccessful in his attempts to reach out via telephone but left you a detailed message with the results of our investigation. Should you have further questions regarding your complaint, [redacted], of our staff, remains available to assist you. Your adjuster will also continue to work with you to conclude your claim.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

September 20, 2017
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your January 13, 2014, automobile claim.
We responded to your complaint on September 12, 2017. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate you speaking again with [redacted] of our staff, on September 15, 2017, about this matter. Mr. [redacted] remains available should you require further assistance.
Thank you for allowing us another opportunity to review your concerns.
Sincerely,
[redacted]

March 4, 2016
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[redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your August 10, 2015, automobile claim.
The feedback you provided about your experience has been shared with the appropriate parties.  I understand you...

spoke with [redacted] of our staff, about your claim.  Should you have any further questions, Mr. [redacted] remains available to assist you at [redacted]
We appreciate you allowing us to review this matter and reply to you.
Sincerely,
[redacted]

June 21, 2017
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your automobile claim. I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membership.
I...

understand [redacted], of our Claims staff, spoke with you about your claim. A thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision. In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. As such, the decision to deny coverage based on wear and tear was appropriately rendered.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

[redacted]
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[redacted]
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[redacted]
 
I am responding to your submission regarding the June 25, 2015, homeowners claim.
 
As previously discussed, the insurance-to-value inspection completed prior to policy issuance was to...

estimate the home’s rebuilding cost.  After the loss, our property field adjuster’s inspection determined that the damage to the roof was not the result of a covered loss.  No storm damage was noted, and the policy does not insure for damage consisting of, or caused directly or indirectly by wear and tear, marring, or deterioration; therefore, the homeowners contract provided coverage for only the interior damage.  We analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy.  The claims file has been reviewed thoroughly on multiple occasions, and no new information has been discovered to warrant a change in our decision. 
 
Please know that we value your membership, and while we understand this is not the outcome you were seeking, we hope our explanation clarifies our position.  Thank you for allowing us the opportunity to review your concerns and reply.
 
Sincerely,
 
[redacted]

September 21, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted] 
I am responding to your submission regarding your auto and homeowners claims.
Our records confirm that you filed an inquiry with the California Department of Insurance (DOI). We will respond to the...

California DOI accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

June 6, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your automobile insurance policy.  I regret any frustration or inconvenience you experienced as a result of this matter.
 
Thank you for...

speaking with [redacted], of our staff, who accommodated your request to remove your 2015 Jeep Cherokee effective April 11, 2016, which resulted in a credit of $106.62 that was returned to your external bank account.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  If you have additional questions, Mr. [redacted] remains available to assist you.
 
We appreciate the opportunity to research your concerns and respond to you. 
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because the matter is still unresolved. USAA is not doing the right thing and keeps sending me in circles. I am disappointed that the first time I have needed to use my auto insurance with USAA that I have had such a problem.
Regards,
[redacted]

February 16, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your valuable personal property insurance policy. We apologize for any frustration this matter may have caused as we strive to provide quality service. Thank you for speaking...

with [redacted], of our staff, who accommodated your request. I hope that your conversation with Ms. Gomez reassured you that your satisfaction is important to us. If you have additional questions, she remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

June 15, 2017
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your second submission regarding your automobile claim.
I understand [redacted], of our staff, was able to follow-up with you and confirmed your repairs are scheduled for June 19, 2017. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

September 15, 2016 Mrs. [redacted]Complaint ID #: [redacted] Dear Mrs. [redacted]: I am responding to your submission regarding your loan payoff from USAA Federal Savings Bank (FSB). Thank you for speaking with [redacted], of our FSB staff, who confirmed the loan payoff we...

sent to your prior lender on August 16, 2016, via FedEx, was cashed by that lender on August 19, 2016.  I hope that your conversation with her reassured you that your satisfaction is important to us.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

September 7, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your March 29, 2017, homeowners claim. I regret any frustration you experienced as we strive to provide quality service to our entire membership.
We analyze...

each loss on its own merits, and we are responsible for making decisions in accordance with the terms of the policy. As such, our records indicate that payments for the repairs were payable to the appropriate parties. Please know that it is not [redacted]’s responsibility to ensure the proceeds are used as intended. Consequently, this is now considered a civil matter, which [redacted] cannot resolve. Ms. [redacted], it is important to note that our core values of service, loyalty, honesty, and integrity are at the center of everything we do. While we recognize that you disagree with our position, we are confident that the correct decision has been made.
If you have additional questions regarding this mater [redacted]s, of our staff, is available to assist you. She can be reached at ([redacted]) [redacted] ([redacted]) or ([redacted]) [redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The date listed for the claim they say they are taking off my record is not a valid date Dec 2016 has not occurred yet.  Additionally, because this was filed as a claim I was forced to use USAA because no insurance company would insure me for the last year.  Because of this my rate yearly premium was $375 over the average premium for my area and I had a deductible of over $12,000.  I am asking that the claim filed in Dec 2016???, be removed from my claim history as USAA has stated and that I am reimbursed $375.00 from USAA.
Regards,
[redacted]

May 4, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your auto claim.
Thank you for speaking with [redacted] of our staff, about this matter. If you have additional questions, Ms. [redacted] remains available to...

assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]