Source Receivables Management

Source Receivables Management has received and reviewed Ms***’s complaint We are sorry to hear that she has felt frustrated with how this account has been handled In response to a previous dispute received, we forwarded her dispute to the creditor for review and requested
documentation to validate the charges Verification with documentation from the creditor was mailed to the consumer on 1/23/ We hope that the information provided helped the consumer better understand the charges If the consumer is interested in getting the account closed as paid, we have received authorization to close the account upon receipt of payment in the amount of $while the account is placed in our office Upon receipt of the payment we would close the account in our office and report to the creditor that the account was closed and paid to prevent placement with any other agencies in the future We could also provide the consumer with a letter stating that the account was closed as paid Regardless of whether the consumer decides to pay or not, Source Receivables Management will not attempt to call the consumer again regarding the referenced debt unless specifically requested Regarding Ms***’s request for removal of the account from her credit file, our office has not reported this account to the consumer reporting agencies and do not intend to do so in the future We have notified the creditor of the consumer complaint If Ms*** has any questions, she can contact the compliance department directly at *** or ***@sourcerm.com We are a professional debt collector attempting to collect a debt and any information obtained will be used for that purpose

Initial Business Response /* (1000, 5, 2016/09/07) */
Source Receivables Management (SourceRM) has received ***'s compliant dated 9/1/claiming we are reporting an account to consumer reporting agencies that does not belong to himHe is requesting proof that he is responsible for the
accountPlease be advised that a similar response has already been provided to the consumer via the CFPB Complaint Portal, along with documentation to verify the referenced debt
The referenced account was referred to our office by *** regarding a remaining balance for *** account number *** Service for the account began on 9/24/The e-mail address provided for the account was *** The last payment made on the account was on 10/19/in the amount of $The account became delinquent on 10/19/and was cancelled on 2/9/SourceRM received the account on 11/30/with a balance of $
SourceRM mailed the consumer a validation notice on 12/7/advising him that the account was placed in our office and of his right to dispute the debtOur first conversation with the consumer was on 7/1/Our representative offered to close the account upon receipt of payment in the amount of $(half of the balance), but the consumer was unable to pay that amount*** stated that he disputed a portion of the debt; therefore the account was reported to the consumer reporting agencies as disputed on 7/12/The consumer requested no further calls; therefore no further calls were made*** called in to our office on 7/21/and requested his account number to send us a letterWe received the consumer's initial dispute letter on 7/26/and verification of the debt was mailed on 7/28/We received another dispute via the consumer reporting agencies on 8/12/2016, and the account was forwarded to our *** Review department for further researchWhile the account has been under review, we have received another written dispute and two regulatory complaints from the consumer
We have now completed our investigation of the consumer disputeThe consumer also disputed the account with *** and their findings, as well as ours, support that the referenced account belongs to *** and the charges on the account are validThe customer ported out while still under agreementThe customer's signature is also found on all lease agreements
Please see the attached verification with documentation from our investigationDocumentation provided includes *** Customer Payment Activity, signed *** Retail Installment Contracts, signed *** Lease Agreements, signed *** Subscriber Agreements, and *** Billing Statement copiesIf after reviewing this information the consumer still believes that the account is not his, we have also attached a *** Fraud Packet that the consumer can complete and return to ***The instructions for completion are found in the packet
Please be advised that we are a professional debt collector; however this communication is for the sole purpose of responding to the consumer's dispute and providing the results of our investigationThis is NOT an attempt to collect a debt
Initial Consumer Rebuttal /* (3000, 9, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The signature on the leasing agreements provides are not mineThese lines were opened under my name without my permission
Final Business Response /* (4000, 17, 2016/09/15) */
Although we are under no obligation to do so, we have requested removal of this account from the consumer reporting agencies in an effort to resolve this complaintConsumer reporting agencies may take days or longer to update their files and that is beyond our controlOur investigation of the consumer dispute was complete and we found that the information that we reported to the consumer reporting agencies was correctOur client, ***, has also confirmed that the charges are validAll of the requested documentation was provided to the consumerAs the consumer has expressed he will be dealing with *** directly, we have ceased communication efforts to give him an opportunity to resolve the dispute with ***If *** would like to reach out to us he is welcome to do soPlease be advised that we are a professional debt collector; however this communication is for the sole purpose of responding to the consumer complaint and is not an attempt to collect a debt
Final Consumer Response /* (2000, 19, 2016/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As I am dealing with *** directly for fraudulent transactions, I am glad they are removing this account from my credit report

Initial Business Response /* (1000, 7, 2016/05/09) */
Contact Name and Title: Allye H***
Contact Phone: ***
Contact Email: allyeh***@sourcerm.com
Source Receivables Management (SourceRM) has reviewed the information received in Revdex.com Case #*** regarding SourceRM Account
***
The referenced account was referred to our office by *** regarding a remaining balance of $for *** account number ***Service for this account began on 8/12/An e-mail address provided for the account was ***@hotmail.comThe last payment received on the account was 12/5/in the amount of $The account went delinquent on 12/16/and was cancelled due to non-payment on 4/12/SourceRM received the account on 2/18/with a balance of $
Upon receipt, our office forwarded Mr***'s complaint to our client, ***The dispute was investigated by *** and escalated to *** Executive Services for further reviewOur office received notification on 5/6/that *** has decided to credit the balance on the account, therefore collection efforts have ceasedWe have requested that any information we have previously reported to the consumer reporting agencies regarding this account be deletedConsumer reporting agencies may take up to days or longer to update consumer reports and this is beyond our control
Should Ms*** have questions or need additional information, she can call our office at *** or e-mail us at ***@sourcerm.com
Please be advised that Source Receivables Management (SourceRM) is a professional debt collector (NYC License No***); however this communication is for the sole purpose of responding the consumer complaint and providing the results of our investigationThis is NOT an attempt to collect a debt
Initial Consumer Rebuttal /* (2000, 9, 2016/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I recall correctly, I called *** to close the acct in Dec of because the charges were too high services that were being providedWhen signed my contract I was told by representative that my bills would be no more than $each monthYet I was paying $200-almost every week and my services were constantly being interruptedIn 2014, I cancelled the house connect and only had cellphone service I was then told my bill would only run $unlimited everythingStill I was being charged $200-with services constantly interruptedI was told that I would be responsible for early termination fee but I never received any communication from Sprint until I was reviewing my credit report.I was able to speak with a Sprint representative once I filed this compliant because I had an account with sprint and not debt collectorI paid the fee that was adjusted from $and received confirmation per Sprint representative, I will receiving a letter of deletion and account will be deleted from my credit report

I am rejecting this response because:October 2017To consumer credit state of Colorado and the Revdex.com,I am write to complain about *** and their collection company hired to service debts, Source Receivable Management.I found a collection on my credit report that was filed by *** for a past due bill I was unaware of, I have not had a *** account since I assumed this was incorrectly reported I disputed the information and told to try and contact the company as well. My husband had a phone associated with a business that used a phone number on this account and there was some issues of a non payment after they moved carriersThis phone had been cancelled as of 2015. I called the Collection agency Source Receivable Management directly upon my knowledge and arranged for payment, with the customer service rep stating it would be promptly removed upon receipt.I promptly made the payment and didn’t think about it againHowever, In August 2017, my husband and I were working with our lender for a refinance of the home we have lived in since 1993. The lender pulled our credit and to our dismay this *** collection showed on the report as a collection. We are negatively being impacted by this....I went on to dispute this again on line with www.***.com On September I Source Receivable Management for a follow up to see if we could verify the dispute and that this issue was resolvedWhen I explained my issue about my credit report, I was pass along to a manager, Ron M*** who during our 17b minute phone call proceeded to give an lecture gravity of my situation and negligenceStating the need nature of timely bill payments "how I failed to satisfy this collection- even though the bill had been paid as promptly.” How He was entitled as it doesn’t negate the payment it is necessary and within all his rights under the law to continue to show any and all creditors going forward my lack of responsibility as a credit risk. The amount of this bill was $415. I asked how this could possibly be in relation to any and all credit which I have held for more than years and have extraordinary payment history how is this possible or even necessary. I asked to find out the timeline in which he would consider the removal and updating the credit report and he stated it was his "intent" to follow this up to the full years that the Law allows" He was agitated with my questions and seemed aggressive, retaliatory and rude. I stated "he was arrogantly throwing the Fair Credit act at me and others as penalty for him to degrading people and consumers. He stated he was tired of everyone’s sad story, he hears it every day!" I was so rattled I got off the phone shaking and googled the Fair Credit Act….( Enacted in 1970, the Fair Credit Reporting Act (FCRA) was the first federal law to regulate how your personal information is used by a private businessThis act safeguards your credit by requiring consumer reporting agencies to follow certain standards.) I was stunned that I could be in this situation with no recourse to remedy it as a conscious consumer…I retold the call to my lender today who said that this was completely uncustomary to have a collection agency take this to such extremes. She attempted to call and conference the company in a call to gather more information, maybe there was something else that was undisclosed that we were unaware ofThe gal Jessica at Source Receivable Management said "no according to the notes, no one was to help advice or remove this from reporting it to a credit agency." She said, "*** take this SERIOUSLY! Sometimes it is too much" When we asked how long she had been with the company she said two months and that she was sorry she was and could only do her job. We asked if we could please get the copies of the Transcripts as Source Receivable Management records all calls; she said she would have to get permission from her manager. We were transferred to the manager, whom we assumed to be Ron M***. The call went through and we were promptly hung up on.I am concerned that the manager Ron M***, has copies of all my credit information, all my personal info and with such anger he would use it to harm us. As a consumer, one should feel so violated and threatened by a collector especially one that has made payments and working to resolve the situation in a reasonable mannerThis is terrible and a complete waste to treat people so wrong! I contracted with *** and this is who they chose to resolve their business collections. I was wrong to have missed this bill however this is crazy and I fear retaliation…Please help me understand how *** and this collection agency can continue such uncustomary business practices? I read the consumer report, yelp and Revdex.com reviews and this has been going on with this company since the mid 2009!!! How many other people feel the same fear and violation? I am very upset!I appreciate anyone reviewing to help resolve this going forward. AGAIN the bill has been paid, as of May in which the company stated they would not report and would remove this from the credit agencies.....I just do not understand!Please let me know if I can further assist in these details.Regards,*** ***[email protected]

We already requested removal of the account from the consumer reporting agencies on 12/27/The consumer reporting agencies may take days or longer to reflect the change and that is beyond our controlAs stated in the previous response, we have ceased collection efforts on the account per the consumer's requestWe will also notate the consumer attorney information providedWe are a professional debt collector however this communication is for the sole purpose of responding to the consumer complaint and is not an attempt to collect a debt

Yes you can coplete this complaint

We have received and reviewed Ms***’s complaint disputing an account placed on her credit file. Our office was collecting and reporting the debt on behalf of the creditor. Our investigation indicates that we have reached the correct consumer and the charges are valid.
Verification of the debt along with documentation from the creditor was been mailed to the consumer at the address provided on this complaint today, 6/28/2017. We hope that this information helps the consumer understand the balance. Based on a request from the consumer reporting agencies, we have requested removal of the account from the consumer reporting agencies. Consumer reporting agencies may take days or longer to update their files and that is beyond our control. We have also ceased collection efforts on the account per the consumer’s request. We are a debt collector; however this communication and the communication mailed to the consumer are for the sole purpose of responding to the consumer dispute and are NOT attempts to collect a debt

Initial Business Response /* (1000, 6, 2015/07/16) */
Source Receivables Management (SourceRM) has reviewed the information received in Revdex.com Case #XXXXXXXX regarding SourceRM Account XXXXXXXXThis account was referred to our office by *** in the amount of $This account was closed as
settled in full on 6/12/upon receipt of the consumer's final payment towards a settlement of $
We apologize for any inconvenience caused by our agents' handling of Ms***'s accountIt is our intention to provide professional services and provide appropriate information as requested by consumersThe customer service issues from our representative's conversation with Ms*** will be addressed directly with the agent involved
Our office mailed a Settled in Full letter to the consumer at her address provided on this complaint and also e-mailed a Settled in Full letter to the e-mail address provided on this complaintAdditionally, we have requested the account be deleted from any consumer reporting agency files to which we have submitted informationConsumer reporting agencies may take up to days or longer to update consumer reports and this is beyond our controlShould Ms*** have questions or need additional information, he can call our office at XXX-XXX-XXXX
Please also be advised that Source Receivables Management (SourceRM) is a professional debt collector; however this communication is for the sole purpose of responding the consumer complaint and providing the results of our investigation

We have received and reviewed the consumer complaint claiming that she does not have a contract with our office. The consumer is requesting removal of the account from the consumer reporting agenciesOur office is collecting the referenced debt on behalf of the creditor; therefore we do not
have to have a contract with the consumer to attempt to collect the debt. The referenced account was placed in our office on 9/13/2016. We mailed a notice letter with the validation notice, providing the consumer’s right to dispute, on 9/21/2016. The mail was not returned; therefore we assumed it was received by the consumer. On 3/3/2017, outside of the validation period, we received a fax stating that the consumer refuses to pay. We therefore ceased efforts to contact the consumer regarding the referenced debt. In response to this complaint we have mailed verification with documentation from the creditor to the address listed on this complaint. Although we are a debt collector, the information provided to the consumer is for the sole purpose of providing the results of our investigation and is not an attempt to collect a debt. We hope that this helps the consumer understand the balance. The information that was reported to the consumer reporting agencies is confirmed to be accurate and complete; therefore we cannot remove the information. We have already notified the consumer reporting agencies that the account is disputed. We have, however, ceased attempts to contact the consumer regarding the referenced debt. If the consumer has any questions, the compliance department can be reached directly at ***@sourcerm.com or ***

We received and reviewed the consumer complaint claiming that verification was not provided as required under the FDCPAThe verification notice letter was provided to the consumer on 11/01/and the first request for validation of debt was received on 11/07/via certified mailWe investigated
the dispute and determined we reached the correct consumer and the charges were validWe provided verification with documentation from the creditor which was mailed out to the address we had on file which also matches the address attached to this complaintThe validation documents were mailed out on 12/06/which was within days of the requestThe Documentation provided was sufficient to validate the debtPer the consumers request we have ceased all communication efforts to collect on this debtIf the consumer has any questions he can contact the compliance department at ***@sourcerm.comWe are a professional debt collector, however this communication is for the sole purpose of responding to the consumer’s dispute and is NOT an attempt to collect a debt

As stated in the prior response, we do not require a contract with the consumer as we do not own the debt We have been hired to collect the debt on behalf of the creditor, *** They own the account and have confirmed the charges are valid and we have reached the correct consumer We have mailed the consumer documentation from the creditor to validate the charges owed to *** as well as an explanation of our investigation findings If the consumer would like to provide specific information that she is disputing, we would be happy to conduct further investigation of her dispute At this time our findings indicate the charges are valid and information reported to the consumer reporting agencies is correct We hope the information mailed to the consumer helps her understand the charges owed

Initial Business Response /* (1000, 5, 2016/06/16) */
Source Receivables Management (SourceRM) has reviewed the information received in Revdex.com Case #XXXXXXXX regarding SourceRM Account XXXXXXXX.
The referenced account was referred to our office by [redacted] regarding a remaining balance of $409.20 for...

[redacted] account number XXXXXXXXX. Service for this account began on 3/9/2014. The last payment received on the account was 2/6/2015 in the amount of $76.66. The account went delinquent on 3/12/2015 and was cancelled due to non-payment on 6/22/2015. SourceRM received the account on 4/29/2016 with a balance of $409.20.
A validation notice letter was mailed to the consumer on 5/4/2016 advising her that the account was placed with our office and of her right to dispute the debt. This complaint is our first notification that the consumer disputes the referenced debt. SourceRM has not reported this account to any of the consumer reporting agencies and does not intend to do so.
In response to Ms. [redacted]'s complaint, we reviewed the notes in [redacted]'s system and found that there was a phone swap done on 2/6/2015, but there is no mention of a stolen phone or the account getting cancelled. Based on our findings, our office has mailed out verification with documentation to validate the charges on the referenced account. We mailed the verification with documentation to the address provided on this complaint. This verification includes a summary of the account, a [redacted] Bill Summary Report, and [redacted] Billing Statement copies from February, March, and July of 2015. Our client, [redacted], has also been notified of the consumer's complaint.
Should Ms. [redacted] have questions or need additional information, she can call our office at XXX-XXX-XXXX or e-mail us at [redacted]@sourcerm.com.
Please also be advised that Source Receivables Management (SourceRM) is a professional debt collector; however this communication is for the sole purpose of responding the consumer complaint and providing the results of our investigation. This is NOT an attempt to collect a debt.

I am rejecting this response because:I do not have a signed contract with Source Receivables Management.

Initial Business Response /* (1000, 6, 2016/08/23) */
Source Receivables Management (SourceRM) has reviewed the information received in Revdex.com complaint case number [redacted].
After investigation of this dispute, we forwarded our findings to [redacted] and notified them of the complaint. They have...

recommended that the consumer complete and return a [redacted] Fraud Packet (Attachment A) to their Fraud Department for review. The instructions for completion are found in the packet.
SourceRM has ceased collection efforts on this account. We have not reported this account to any of the consumer reporting agencies and do not intend to do so.
Should Mr. [redacted] have questions or need additional information, he can call our office at [redacted] or e-mail us at [redacted]@sourcerm.com. Please also be advised that Source Receivables Management (SourceRM) is a professional debt collector; however this communication is for the sole purpose of responding the consumer complaint and providing the results of our investigation. This is NOT an attempt to collect a debt.
Initial Consumer Rebuttal /* (2000, 9, 2016/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The letter was fraudulent and they will cease sending letters & agreed to reverse the fraudulent charges of almost $5000 on a [redacted] account we never had, and [redacted] is having is fill out a Fraud Package. Thank you Revdex.com

We have received and reviewed the consumer complaint claiming that an account that we reported to the consumer reporting agencies does not belong to her and requesting verification documentation be sent and that we cease and desist. According to our investigation as well as the creditors, we have...

reached the correct consumer and the charges are valid. We mailed verification with documentation to the consumer today to provide more detailed information and creditor documentation to help the consumer understand the balance.  The documentation is also attached to her complaint. We have also ceased any further communication with her regarding collection of the referenced balance. We hope we have helped the consumer resolve this complaint. We are a professional debt collector; however this communication is for the sole purpose of responding to your dispute and is NOT an attempt to collect a debt.

Initial Business Response /* (1000, 6, 2016/06/16) */
Source Receivables Management (SourceRM) has received Ms. [redacted]'s complaint dated 6/7/2016 claiming SourceRM is reporting an account that she does not owe.
The referenced account was referred to our office by [redacted] regarding a...

remaining balance for [redacted] account number XXXXXXXXX. Service for the account began on 8/31/2005. The last payment prior to our receiving the account was made on 6/4/2014 in the amount of $15.84. The account became delinquent on 7/4/2014. SourceRM received the account on 8/5/2015 with a balance of $395.53. No payments were made while the account was placed with our office. [redacted] was notified of the consumer complaint and recalled the account from placement with SourceRM on 6/15/2016, therefore the account was closed in our office and our collection efforts have ceased. We have requested that the three major consumer reporting agencies (TransUnion, Experian, and Equifax) remove the referenced account from the consumer's credit file. Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.
Please be advised that this communication is from Source Receivables Management LLC (SourceRM), a professional debt collector. This communication is for the purpose of responding to the consumer's complaint and providing the results of our investigation. This is NOT an attempt to collect a debt.

I am rejecting this response because:
I am not satisfied with the company approach taken against the employee that blantantly violated my rights as a consumer and badgered me. I feel that I was talked to rudely, disrespected, and disrupted while at work after asking the company on other calls outside of this one not to contact me during my work hours and not until after 5 PM EST. I was advised on each previous call that I was being recorded, therefore, this information should be easily verified. I will be seeking guidance from an attorney regarding the violation of my rights moving forward.

We have received and reviewed the consumer complaint claiming that a representative from our office continued to talk to her on her cell phone after she said that she couldn’t talk during work hours.  On behalf of the representative, we apologize for the consumer’s experience.  We have...

provided coaching to the representative on how he could have handled the situation differently and have required that he repeat FDCPA training, specifically regarding inconvenient contact.  To avoid any future calls to the consumer’s cell phone, we have ceased attempts to contact the consumer regarding the collection of the debt.  If she would like to contact our compliance department directly with questions she is welcome to call [redacted] or e-mail [redacted]@sourcerm.com.  If Ms. [redacted] would prefer to discuss the account with someone other than Source Receivables Management, there is also a Patient Advocacy Group she can call at [redacted].  Again, we are so sorry for Ms. [redacted]’s experience and hope that we have helped resolve her complaint.  Please advise her that we are a professional debt collector; however this communication is for the sole purpose of responding to her complaint and is NOT an attempt to collect a debt.

We have received and reviewed the consumer complaint claiming that the consumer has been unable to reach our office and requesting removal of an account from the consumer reporting agencies. The referenced account was placed in our office for collection on 2/15/2017.  Correspondence was mailed...

to the consumer on 2/20/2017 and 9/18/2017 at the same address listed on this complaint.  Our mailing address is [redacted].  Our toll-free phone number is [redacted].  Our office hours are as follows:  Monday-Tuesday 8am-9pm; Wednesday-Friday 8am-5pm; and Saturday 8am-12pm (Eastern Standard Time).  All of our contact information was included in the correspondence mailed to the consumer.  According to our investigation as well as the creditor’s, we have reached the correct consumer and the charges are valid.  The account was updated as disputed with the consumer reporting agencies in response to a previous dispute.  As the information reported to the consumer reporting agencies is accurate, it will not be removed at this time.  The consumer is welcome to pay the account, but the account would be updated accordingly with the consumer reporting agencies as paid.  We do not accept payments for deletion.Attached please find verification of the debt and documentation from the creditor to help the consumer understand the balance. If the consumer has any questions, the compliance department can be reached directly at [redacted]@sourcerm.com or [redacted]  We hope we have helped the consumer resolve this complaint.  We are a professional debt collector attempting to collect a debt and any information obtained will be used for that purpose.

We have received and reviewed the consumer complaint claiming that we are reporting an account to the consumer reporting agencies that was not verified. The referenced account was placed in our office for collection on 5/18/2017.  Correspondence was mailed to the consumer on 5/23/2017 and...

8/19/2017, but this complaint is the first response we have received from the consumer.  No prior disputes, verbal or written, were communicated with our office.  This complaint is our first request for written validation of the debt. According to our investigation as well as the creditor’s, we have reached the correct consumer and the charges are valid.  The remaining balance on the account is for unpaid service and multiple equipment cancellation charges on the account.  Verification with documentation has been mailed to the consumer’s address today to help the consumer understand the balance.  A copy of that documentation is also attached to this complaint response. The information that was reported to the consumer reporting agencies is confirmed to be accurate and complete; therefore we cannot remove the information.  We have notified the consumer reporting agencies that the account is disputed.  Consumer reporting agencies may take 30 days or longer to update their records and that is beyond our control. If the consumer has any questions, the compliance department can be reached directly at [redacted]@sourcerm.com or [redacted].  We hope we have helped the consumer resolve this complaint.  We are a professional debt collector attempting to collect a debt and any information obtained will be used for that purpose.