Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, The representative stated that she attempted to contact me multiple times This is not true She left one message Yesterday (2/20/17) I left a message on her voicemail and spoke with one of her associates named "Zach." I am still waiting for a call back Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith Shame on you for not backing what you sell All that needed to be done was for my dishwasher to be repaired under the agreement Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time I am still not satisfied and will not be until I receive the remaining refund owed to me You have permanently lost the business of a once very loyal customer and his family I fond your practices deceptive and deplorable Regards, [redacted] ***
November 19, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any inconvenience [redacted] experiencedHer purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a $gift cardIn the interest of good customer relations, we are sending a $gift card that she indicated she was previously offeredShe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager
January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the order.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a price adjustment of $was processed on 1/We were unable to verify that Mr [redacted] was offered a $price adjustmentOur store personnel processed a refund of a $depositIt should post to the account used to make the purchase within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 5, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experiencedOur store management is currently working on getting her order fulfilledShe has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about his service plan.I apologize for any misunderstandingAs indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales taxIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.HH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was soldI placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or advertisingI still find their response unacceptableOne purchase was cancelled and refunded without even contacting meSecond purchase has still not been handledNo where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November?? Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] ’s finance and TV concern.I apologize for any inconvenience Mr [redacted] may have experiencedAs a company hhgregg does not have access to the card administrator’s records [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our return/exchange policyStreaming devices may be able to be used to obtain access to HULUWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
March 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding [redacted] ’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $gift card for the delivery rebateShe should receive it in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have already responded to this canned, cut and paste answer in my last response This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung [redacted] ***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s pricing concernI apologize for any inconvenience Ms [redacted] may have experienced Ms [redacted] was promised a $off the purchase price of the laptop for the delay, however the item was returned and Ms [redacted] was issued a full refund instead We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] current rebuttal I apologize if it was not previously explained that credits are issued by the warranty provider, and not hhGreggUnfortunately we don’t have information as to why the reimbursement was lower, however it have been a number of reasons whyWe ask that that Mr [redacted] reaches out to the warranty provider warrantech for better assistance We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
September 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the service plan administratorIt is our understanding that a representative contacted him to offer assistance with scheduling serviceIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TMcN***Director, Service OperationsJTM/rlb
January 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about her order.We regret her continued disappointmentWe are unable to offer a refund in the amount she requestedHowever, in the interest of good customer relations, we processed a price adjustment of $She should receive the refund in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
March 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about her range.We regret her continued disappointmentHowever, we are unable to override manufacturer decisions regarding repair or exchangeThe manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty periodIf she has any questions about the coverage, Samsung can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below FSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint # [redacted] I do not accept what HHgregg response was, due to the fact when I purchase this TV from them, I never received any email regarding that the item was sold out, unavailable etc., and I received seven email and all were pertaining summary of order, and about confirming all information for delivery and time TV would be at my home!!! I feel the problem occur once they realizes that there was a error in the advertisement (which did occur, for was told by on of HHgregg employee, will give name upon request), but was told since I purchase it at that price would have to give it to me due to the fact it was there error But it seem they are getting around there error another way, for not one person from HHgregg company has honor there word or treated me with respect from this company For all I received was rude comments, and domineering comments from the CEO Office at that point! It seem HHgregg has done this type of thing to many customer, which is truly what I do not understand why is this company able to get away with this type of matter dealing with the customer I feel I should received a TV as I was told I would by HHgregg employee and the price of the TV should not matter at this time for when I purchase the TV, the order was compelete, I received two email that day regarding summary of order, thank you for your purchase So since this company made so many error which have nothing to do with my hands!!!! I purchase I TV, and I NEVER RECEVIED ANY EMAIL STATING SOLD OUT, UNAVAILABLE!!!! So I hope that the Revdex.com will stand by me to received a LG 65" 4k TV as I purchase and never received Thank you very much for taking the time to read my email[redacted] Regards, [redacted]
October 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any frustration Ms [redacted] experienced with the repairWe regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repairIt is our understanding that a representative contacted herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] PSI do NOT accept what they say due to advertisingI was told it would be in stock and was not and refused to honor their priceI will forward this and all info to the FTCDP
February 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about the television.I am very sorry for any frustration Ms [redacted] experiencedOur web order department was unable to locate a record of the photos she sentA representative contacted her directly to request that she send the photosOnce we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any frustration Ms*** experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service callMost appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hello, The representative stated that she attempted to contact me multiple times This is not true She left one message Yesterday (2/20/17) I left a message on her voicemail and spoke with one of her associates named "Zach." I am still waiting for a call back Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below You can refer me back to warrantech as many times as you want, it does not change the fact that HHGreg sold me the warranty and is not standing by the agreement they sold me If there's an issue with your 3rd party supplier you should be handling the issue, not the customer that paid in good faith Shame on you for not backing what you sell All that needed to be done was for my dishwasher to be repaired under the agreement Since that was refused it has since been replaced by a reputable company as dealing with your company has been a completely ridiculous situation and waset of my time I am still not satisfied and will not be until I receive the remaining refund owed to me You have permanently lost the business of a once very loyal customer and his family I fond your practices deceptive and deplorable Regards, [redacted] ***
November 19, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns.I apologize for any inconvenience [redacted] experiencedHer purchase did not qualify for the delivery rebate and we were unable to verify that she was offered a $gift cardIn the interest of good customer relations, we are sending a $gift card that she indicated she was previously offeredShe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager
January 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the order.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a price adjustment of $was processed on 1/We were unable to verify that Mr [redacted] was offered a $price adjustmentOur store personnel processed a refund of a $depositIt should post to the account used to make the purchase within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 5, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experiencedOur store management is currently working on getting her order fulfilledShe has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’s concerns about his service plan.I apologize for any misunderstandingAs indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales taxIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.HH Gregg stated their items were first come first served and yet fail to provide any proof my order was after all stock was soldI placed order on 11/23/2016, and yet they say they were out of stock? No, I believe they are guilty of bait and switch, or advertisingI still find their response unacceptableOne purchase was cancelled and refunded without even contacting meSecond purchase has still not been handledNo where in their letter do they address why one was refunded one was not?? Or why they kept my money from the 23rd of November?? Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] ’s finance and TV concern.I apologize for any inconvenience Mr [redacted] may have experiencedAs a company hhgregg does not have access to the card administrator’s records [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our return/exchange policyStreaming devices may be able to be used to obtain access to HULUWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
March 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your follletter regarding [redacted] ’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $gift card for the delivery rebateShe should receive it in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have already responded to this canned, cut and paste answer in my last response This is exactly the same response HH GREGG sent the last time which clearly means they do not care about this issue and or their customers My response is exactly as was the last response sent to HH Greg except this time I am including a photo of the box that clearly says Blu-ray 3-D I am certain that they will continue to contend that they did not know anything about something that is clearly written on the box of the product they sold me not Samsung [redacted] ***
[redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s pricing concernI apologize for any inconvenience Ms [redacted] may have experienced Ms [redacted] was promised a $off the purchase price of the laptop for the delay, however the item was returned and Ms [redacted] was issued a full refund instead We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
January 25, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] current rebuttal I apologize if it was not previously explained that credits are issued by the warranty provider, and not hhGreggUnfortunately we don’t have information as to why the reimbursement was lower, however it have been a number of reasons whyWe ask that that Mr [redacted] reaches out to the warranty provider warrantech for better assistance We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
September 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the service plan administratorIt is our understanding that a representative contacted him to offer assistance with scheduling serviceIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TMcN***Director, Service OperationsJTM/rlb
January 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ’s concerns about her order.We regret her continued disappointmentWe are unable to offer a refund in the amount she requestedHowever, in the interest of good customer relations, we processed a price adjustment of $She should receive the refund in the next daysWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk
March 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about her range.We regret her continued disappointmentHowever, we are unable to override manufacturer decisions regarding repair or exchangeThe manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty periodIf she has any questions about the coverage, Samsung can be reached at [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below FSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint # [redacted] I do not accept what HHgregg response was, due to the fact when I purchase this TV from them, I never received any email regarding that the item was sold out, unavailable etc., and I received seven email and all were pertaining summary of order, and about confirming all information for delivery and time TV would be at my home!!! I feel the problem occur once they realizes that there was a error in the advertisement (which did occur, for was told by on of HHgregg employee, will give name upon request), but was told since I purchase it at that price would have to give it to me due to the fact it was there error But it seem they are getting around there error another way, for not one person from HHgregg company has honor there word or treated me with respect from this company For all I received was rude comments, and domineering comments from the CEO Office at that point! It seem HHgregg has done this type of thing to many customer, which is truly what I do not understand why is this company able to get away with this type of matter dealing with the customer I feel I should received a TV as I was told I would by HHgregg employee and the price of the TV should not matter at this time for when I purchase the TV, the order was compelete, I received two email that day regarding summary of order, thank you for your purchase So since this company made so many error which have nothing to do with my hands!!!! I purchase I TV, and I NEVER RECEVIED ANY EMAIL STATING SOLD OUT, UNAVAILABLE!!!! So I hope that the Revdex.com will stand by me to received a LG 65" 4k TV as I purchase and never received Thank you very much for taking the time to read my email[redacted] Regards, [redacted]
October 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any frustration Ms [redacted] experienced with the repairWe regret that we are unable to honor her request for a refund.We contacted the service plan administrator and were informed that they were continuing with repairIt is our understanding that a representative contacted herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] PSI do NOT accept what they say due to advertisingI was told it would be in stock and was not and refused to honor their priceI will forward this and all info to the FTCDP
February 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about the television.I am very sorry for any frustration Ms [redacted] experiencedOur web order department was unable to locate a record of the photos she sentA representative contacted her directly to request that she send the photosOnce we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any frustration Ms*** experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service callMost appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team