August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
June 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any frustration Ms*** experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service callMost appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 11, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ***’s concern regarding his giftcardI apologize for any frustration Mr [redacted] has experienced After review, in good faith we are sending Mr [redacted] a new giftcard valued at $We ask that Mr [redacted] allow 1-weeks to receive the card via USPS mail We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s complaint.I apologize for any frustration Mr [redacted] may have experiencedI regret that at this time we do have any further information regarding the caseMr [redacted] has been refunded in full and we look forward to providing great future serviceIf Mr [redacted] has any further concerns our customer care team can be reached at 866-974-We appreciate the opportunity to answer the complaintSincerely, Z.AN***
February 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about the television.I am very sorry for any frustration Ms [redacted] experiencedOur web order department was unable to locate a record of the photos she sentA representative contacted her directly to request that she send the photosOnce we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] delivery issue We apologize for any inconvenience and frustration this may have caused Ms [redacted] in the delay of her deliveryBased on the information Ms [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soonIf Ms [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
March 14, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his warranty service.We apologize for any inconvenience Mr [redacted] encounteredHis computer does have a 2-year computer PSPTo schedule service please contact our service plan provider, Warrantech at (877)456-for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
January 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about their television.I apologize for any inconvenience Mrand Mrs [redacted] experiencedOur representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the televisionA representative should contact them in the next few business daysIf Mrand Mrs [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your follletter regarding [redacted] ’s complaint.We regret his continued disappointmentHowever, we stand by our previous responseWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The company did absolutely nothing to resolve my complaintThey said there was a repair scheduled an that was itNever bothered to see that it still wasn't fixed or anythingWe have never been able to actually speak to someone in authority to help us resolve our problemCustomer satisfaction is definitely not a concern of this company Regards, [redacted]
I have received your follletter regarding [redacted] concerns about the order.We regret her continued disappointmentWe forwarded her follmessage about the damage to our Incident Tracking departmentIf she does not receive a call in a timely manner, they can be reached at [redacted] .Our records indicate that a refund was processed for the delivery charge, the dryer kit, and the washer fill hosesShe should receive it in the next few business days if she has not received it already.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The contact for HH Gregg has stated, "As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax" My issue is this exactly what I am looking to receive, the total amount of the purchase price before sales tax The value I was credited was $508.78, I paid $plus tax, delivery and installation Based on their own words I should be credited an additional $to reach the the purchase price I paid What am I missing??? Regards, [redacted] ***
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about the refund.We regret her continued disappointmentThe transaction number for the refund is [redacted] If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
October 31, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] s refund.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the refund was processed on 10/22/The funds should be reflected on his account within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I , the customer, should not have to drive the defective unit backI did nothing wrongHh Gregg is at fault for selling me a defective unitIf they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told I would receive my giftcard within 10-days, as of Feb27, On MArch 20, I was told I would be receiving it "in the next few days"It is now April 4, & it still has not shippedI continue to track the shipment, and there has been no change in it's statusRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meThe reason that the product is scheduled to be delivered is that I spent 2.5hours on the phone onDecember 3rd holding to reach someoneI spent another 30+minutes calling stores all over the country trying to get someone to answerThe store has yet to do anything for me as the consumerIt has been my doings only that have enabled us to get this farI am to have my product by 6:pm EST Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand that it is not in your policy, however I did not set the TV up so the damage did not occur during setup as stated in your replyI simply took the TV out of the box and noticed it was damagedI did not turn the TV on or remotly plug the TV inI dont understand how HH Gregg would not be willing to work with a loyal customer such as myselfI have bought TV's, radios, and surround sound systems with HH GreggI would think with all of the complaints against your company Revdex.com and on social media you would want to give yourself a better imageI understand there are individuals in this world that try to take advantage of a situation, but this is not the caseI bought this TV as a christmas present for my daughter, she never even got to see the TV because it was damaged from the beginningWhile dealing with this fiasco, my credit card was charged for a TV I never recievedAt this point I just want a refund Regards, [redacted]
April 24, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her claim.We apologize for any inconvenience Ms [redacted] encounteredit has been concluded that there is no further information to add to our original responseWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
January 20, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] and [redacted] *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the store provided them with a $gift cardThe regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that her purchase did not qualify for the rebateHowever, in the interest of good customer relations, we are sending her a $gift cardShe should receive it in the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb
June 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any frustration Ms*** experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service callMost appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 11, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ***’s concern regarding his giftcardI apologize for any frustration Mr [redacted] has experienced After review, in good faith we are sending Mr [redacted] a new giftcard valued at $We ask that Mr [redacted] allow 1-weeks to receive the card via USPS mail We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ***’s complaint.I apologize for any frustration Mr [redacted] may have experiencedI regret that at this time we do have any further information regarding the caseMr [redacted] has been refunded in full and we look forward to providing great future serviceIf Mr [redacted] has any further concerns our customer care team can be reached at 866-974-We appreciate the opportunity to answer the complaintSincerely, Z.AN***
February 22, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ***’ concerns about the television.I am very sorry for any frustration Ms [redacted] experiencedOur web order department was unable to locate a record of the photos she sentA representative contacted her directly to request that she send the photosOnce we receive them, we will forward them to the appropriate personnel for review.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
January 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] delivery issue We apologize for any inconvenience and frustration this may have caused Ms [redacted] in the delay of her deliveryBased on the information Ms [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soonIf Ms [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
March 14, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his warranty service.We apologize for any inconvenience Mr [redacted] encounteredHis computer does have a 2-year computer PSPTo schedule service please contact our service plan provider, Warrantech at (877)456-for further assistance.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
January 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about their television.I apologize for any inconvenience Mrand Mrs [redacted] experiencedOur representative contacted the service plan administrator and was informed that they are issuing a store credit for the replacement of the televisionA representative should contact them in the next few business daysIf Mrand Mrs [redacted] have any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your follletter regarding [redacted] ’s complaint.We regret his continued disappointmentHowever, we stand by our previous responseWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The company did absolutely nothing to resolve my complaintThey said there was a repair scheduled an that was itNever bothered to see that it still wasn't fixed or anythingWe have never been able to actually speak to someone in authority to help us resolve our problemCustomer satisfaction is definitely not a concern of this company Regards, [redacted]
I have received your follletter regarding [redacted] concerns about the order.We regret her continued disappointmentWe forwarded her follmessage about the damage to our Incident Tracking departmentIf she does not receive a call in a timely manner, they can be reached at [redacted] .Our records indicate that a refund was processed for the delivery charge, the dryer kit, and the washer fill hosesShe should receive it in the next few business days if she has not received it already.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The contact for HH Gregg has stated, "As indicated in the Limit of Liability section of the Terms and conditions for the service plan, the total amount for which the service plan administrator is liable is equal to the purchase price of the product before sales tax" My issue is this exactly what I am looking to receive, the total amount of the purchase price before sales tax The value I was credited was $508.78, I paid $plus tax, delivery and installation Based on their own words I should be credited an additional $to reach the the purchase price I paid What am I missing??? Regards, [redacted] ***
March 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about the refund.We regret her continued disappointmentThe transaction number for the refund is [redacted] If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
October 31, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] s refund.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the refund was processed on 10/22/The funds should be reflected on his account within to business daysWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I , the customer, should not have to drive the defective unit backI did nothing wrongHh Gregg is at fault for selling me a defective unitIf they're not willing to see their at fault in this situation, then I'll continue to take they steps I need to Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was told I would receive my giftcard within 10-days, as of Feb27, On MArch 20, I was told I would be receiving it "in the next few days"It is now April 4, & it still has not shippedI continue to track the shipment, and there has been no change in it's statusRegards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meThe reason that the product is scheduled to be delivered is that I spent 2.5hours on the phone onDecember 3rd holding to reach someoneI spent another 30+minutes calling stores all over the country trying to get someone to answerThe store has yet to do anything for me as the consumerIt has been my doings only that have enabled us to get this farI am to have my product by 6:pm EST Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand that it is not in your policy, however I did not set the TV up so the damage did not occur during setup as stated in your replyI simply took the TV out of the box and noticed it was damagedI did not turn the TV on or remotly plug the TV inI dont understand how HH Gregg would not be willing to work with a loyal customer such as myselfI have bought TV's, radios, and surround sound systems with HH GreggI would think with all of the complaints against your company Revdex.com and on social media you would want to give yourself a better imageI understand there are individuals in this world that try to take advantage of a situation, but this is not the caseI bought this TV as a christmas present for my daughter, she never even got to see the TV because it was damaged from the beginningWhile dealing with this fiasco, my credit card was charged for a TV I never recievedAt this point I just want a refund Regards, [redacted]
April 24, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her claim.We apologize for any inconvenience Ms [redacted] encounteredit has been concluded that there is no further information to add to our original responseWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team
January 20, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] and [redacted] *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the store provided them with a $gift cardThe regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team