April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchangeOur representative contacted the service plan administrator and was informed that service was scheduledIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s repair concern.I apologize for any frustration Mr [redacted] may have experiencedAfter speaking with the warranty company Warrantech and the manufacturer LG, the repair has been completeOn 12/30/a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this ageWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The TV was purchased in Florida and the HH Gregg invoice references an Illinois address We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request The Sales Person was advised of our situation and agreed to accommodate The TV was never dropped or damaged while in our possession We never removed the TV from the internal foam packaging intended to protect it during shipping Even though there was a display of the same tv model on the floor (approx units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer) My husband purchased the TV while in the presence of friends, who will support our claim Regards, [redacted] ***
January 20, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] and [redacted] *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the store provided them with a $gift cardThe regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in weeksAt this point I have very little faith that I will EVER receive itI was told 3-weeks on January 2nd, again on February 26th, again on March and now in this emailIt has now been almost MONTHS How many more "weeks" do I have to wait? I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s appliance purchase.I apologize for any frustration [redacted] may have experiencedAfter review, I regret that the dishwasher and over-the-range microwave models ordered by Mr [redacted] are currently on a companywide backorder with no replenishment date availableWe hope that the delay for these specific products can be rectified in a timely manner, but due to shipping processes from the manufacturer we cannot provide a date that the units will be in-stockThe models are a special color of stainless and may be able to be subbed with a different brand of similar colorWe ask that Mr [redacted] continue to work with his local store for updates, sub models and price adjustmentsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
December 20, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order was fulfilledWe hope the delivery and installation process went smoothlyWe hope Mr***’ enjoys his purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] The above is what was auto-populated by the system I agree that the refund was satisfactory to methe fact that it took an additional days to receive the refund does not During that time, the business collects interest off of the sale amountall the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase) Granted, we are talking about a small amount of change But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly Go out to the business Facebook page and read through the comments There are a lot more people that have experienced the same issue And that's just one media social site The business does not lose any monies But the consumer does That to me is a scam At the least, very poor business practice But one that they can make a profit from
August 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience MsGregory experiencedOur records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrivesThey also authorized a price adjustment for her inconvenienceWe are unable to offer any further discounts or refundsA representative should contact her to schedule delivery once the refrigerator arrivesWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
July 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dryer.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr [redacted] may have the option to request reimbursement for some laundry expenses through the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’ concerns.We regret his continued disappointmentOur records indicate that an in-store credit was authorizedA representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# 1195731) Dear Ms***: I have reviewed the response made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
November 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] Customer service issue We apologize for the inconvenience *** [redacted] is experiencingBased on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to SamsungThe contact number to Samsung is 800-726- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Customer Relations Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, I did send an email to Revdex.com regarding my complaint which was mistakenly included HH Greg but should have been related to BrandsMart but no has responded or made the change on the complaint The fridge was ultimately repaired, after weeks which is unacceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food The refrigerator broke times and the food I replaced each time was spoiled and unsafe to eat They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss Never did I know upfront that they only replace food once a year If my refrigerator broke once a year - that would be fine But, since it broke times and I lost food times; I am due $for each time, I had to replace my food Warrantech is not a reputable company and should not be allowed to do business If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable But, since the refrigerator broke three times total - I lost food times I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food The balance due is $for the last two times that I lost food The repair that apparently, fixed the refrigerator was from a different company from the other repair company ( [redacted] ) who was unable to repair the refrigerator On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent " [redacted] " to attempt to repair our refrigerator If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $worth of food to keep replacing the items loss in my refrigerator It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok The manager's attitude and HHGregg's response to the situation is unacceptableTo insult me by offering a $credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down Regards, [redacted]
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return for her orderIt is our understanding that the rebate processing company has approved the submissionShe should receive the rebate in the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
September 23, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ***’s concern regarding refunds to his accountI apologize for any frustration Mr [redacted] has experienced On 9/12/under invoice [redacted] , a refund of $was credited to our mutual customers account We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below We never explained how extended warranty works from out sales personWe thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unitHH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think times before purchase any extended warranty Regards, [redacted]
December 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experienced with her deliveryHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the refrigerator.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a return or an exchangeOur representative contacted the service plan administrator and was informed that service was scheduledIf Mr [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s repair concern.I apologize for any frustration Mr [redacted] may have experiencedAfter speaking with the warranty company Warrantech and the manufacturer LG, the repair has been completeOn 12/30/a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this ageWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The TV was purchased in Florida and the HH Gregg invoice references an Illinois address We are full-time residents of Hinsdale, IL with a vacation condo in Pompano Beach, FL and can provide documentation upon request The Sales Person was advised of our situation and agreed to accommodate The TV was never dropped or damaged while in our possession We never removed the TV from the internal foam packaging intended to protect it during shipping Even though there was a display of the same tv model on the floor (approx units), the Sales Person went to the back to get the TV for us (probably a damaged return from a previous customer) My husband purchased the TV while in the presence of friends, who will support our claim Regards, [redacted] ***
January 20, 2016RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] and [redacted] *oncerns about the purchase.I apologize for any inconvenience they experiencedOur records indicate that the store provided them with a $gift cardThe regular price for the replacement dishwasher is $and the discount price listed on their invoice is $We could not verify that the dishwasher was offered at a lower priceIf they have documentation that states otherwise, we request that they provide it so that we can research their issue further.We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although this is the end result that I want, it is the 4th time now that I have been told I would have my rewards card in weeksAt this point I have very little faith that I will EVER receive itI was told 3-weeks on January 2nd, again on February 26th, again on March and now in this emailIt has now been almost MONTHS How many more "weeks" do I have to wait? I have worked in the customer service field most of my work life and this is the worst service by any company I have ever experienced Regards, [redacted]
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s appliance purchase.I apologize for any frustration [redacted] may have experiencedAfter review, I regret that the dishwasher and over-the-range microwave models ordered by Mr [redacted] are currently on a companywide backorder with no replenishment date availableWe hope that the delay for these specific products can be rectified in a timely manner, but due to shipping processes from the manufacturer we cannot provide a date that the units will be in-stockThe models are a special color of stainless and may be able to be subbed with a different brand of similar colorWe ask that Mr [redacted] continue to work with his local store for updates, sub models and price adjustmentsWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
December 20, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’ purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order was fulfilledWe hope the delivery and installation process went smoothlyWe hope Mr***’ enjoys his purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] The above is what was auto-populated by the system I agree that the refund was satisfactory to methe fact that it took an additional days to receive the refund does not During that time, the business collects interest off of the sale amountall the while I lose monies by paying a daily interest rate charge on my credit card (method which I used to purchase) Granted, we are talking about a small amount of change But you take my incident and multiply it by a few hundred, if not thousands, and that number adds up quickly Go out to the business Facebook page and read through the comments There are a lot more people that have experienced the same issue And that's just one media social site The business does not lose any monies But the consumer does That to me is a scam At the least, very poor business practice But one that they can make a profit from
August 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience MsGregory experiencedOur records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrivesThey also authorized a price adjustment for her inconvenienceWe are unable to offer any further discounts or refundsA representative should contact her to schedule delivery once the refrigerator arrivesWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
July 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dryer.I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the service plan administrator and was informed that a service call has been scheduled.Mr [redacted] may have the option to request reimbursement for some laundry expenses through the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
October 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] ’ concerns.We regret his continued disappointmentOur records indicate that an in-store credit was authorizedA representative should contact him in the next few business days if they have not contacted him already.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
[redacted] *** Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# 1195731) Dear Ms***: I have reviewed the response made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
November 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] Customer service issue We apologize for the inconvenience *** [redacted] is experiencingBased on the purchase date, [redacted] is currently under a manufacture warranty and is required to report all issues outside of 30days to SamsungThe contact number to Samsung is 800-726- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Customer Relations Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, I did send an email to Revdex.com regarding my complaint which was mistakenly included HH Greg but should have been related to BrandsMart but no has responded or made the change on the complaint The fridge was ultimately repaired, after weeks which is unacceptable Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not have a functioning refrigerator for over a month - After, each time they stated they repaired the refrigerator that I could use the refrigerator - I went to the store to replace my lost and spoiled food The refrigerator broke times and the food I replaced each time was spoiled and unsafe to eat They also did NOT provide me with a copy of the Warranty until they denied me the refund for my food loss Never did I know upfront that they only replace food once a year If my refrigerator broke once a year - that would be fine But, since it broke times and I lost food times; I am due $for each time, I had to replace my food Warrantech is not a reputable company and should not be allowed to do business If the refrigerator would have been fixed properly on the first visit in a timely manner; then a one time reimbursement is reasonable But, since the refrigerator broke three times total - I lost food times I am unsatisfied and do not and will not accept or close out this complaint until I am refunded for my lose of food The balance due is $for the last two times that I lost food The repair that apparently, fixed the refrigerator was from a different company from the other repair company ( [redacted] ) who was unable to repair the refrigerator On the second call we had made I had requested a different repair company and was told that "There were no other companies available in Hillsborough County." Then when speaking with hhgregg the vendor who original sold the refrigerator the one salesman said"That is not true there are other repair companies in the area, that Warrantech does not want to call another company because they will have to pay the other repair company to come out to repair my refrigerator." Therefore, Warrantech decided to continue to send out the incompetent " [redacted] " to attempt to repair our refrigerator If Warrantech, had send out the other company sooner, then I may not have had to purchase an addition $worth of food to keep replacing the items loss in my refrigerator It was Warrantech's choice to not send out a new repair company sooner; therefore it is their responsibility to replace the loss food Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have contacted HHGregg through multiple avenues and no one has taken the time to review the situation I have pictures of the TV where it's apparent that the crack is not visible but no one has cared to review them If you are going to have a policy to check TV before is leaves the store it should include a process to plug in the TV and 100% prove that it's ok The manager's attitude and HHGregg's response to the situation is unacceptableTo insult me by offering a $credit towards another TV via your twitter group is absolute nonsense! Proves to me that sub-par customer service is a core value of the company which is demonstrated from the top down Regards, [redacted]
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the rebate.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a return for her orderIt is our understanding that the rebate processing company has approved the submissionShe should receive the rebate in the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
September 23, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ***’s concern regarding refunds to his accountI apologize for any frustration Mr [redacted] has experienced On 9/12/under invoice [redacted] , a refund of $was credited to our mutual customers account We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below We never explained how extended warranty works from out sales personWe thought it is working like everywhere also if you don't use it it will be prorated or transfer to a new unitHH Gregg should teach their personal better and explain customers how extended warranty works, I am sure if we knew all details we will think times before purchase any extended warranty Regards, [redacted]
December 12, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concern about her purchase.We apologize for any inconvenience Ms [redacted] has experienced with her deliveryHer feedback is very important to us and has been forwarded to the appropriate personnel to prevent it from happening in the futureAs a customer satisfaction we have provided a $gift cardShe should be receiving within to business daysWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team