September 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] concerns.We regret her continued disappointmentIn the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tabletWe request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of or how many times he came .Why would I spend $for a new washing machine if I didn't have to? That company let me down
August 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience Mr [redacted] experiencedThe model he ordered is on backorder through the manufacturerOur store personnel canceled the order and processed a refundHe should receive it in the next few business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his/her purchase.We apologize for any inconvenience [redacted] has experiencedOur records indicate that the order was cancelled and refunded on 12/10/The funds may take up to business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her washer.I am sorry for any inconvenience Ms [redacted] experiencedOur records indicated that a return was authorizedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your follletter regarding [redacted] s concerns about her refrigerator.We are sorry for the continued frustrationThe service plan administrator has informed us that they issued a check for the replacement of the refrigeratorIf Ms [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s refund concern.I apologize for any inconvenience Mr [redacted] may have experiencedOn 12/23/16, under invoice [redacted] , the order was refundedMr [redacted] ’s financial institution will have posted the funds to the account by today’s dateWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
December 26, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedOur records indicate that our floor models will be delivered to him on 12/27/until we receive replenishment of the washer and dryer purchasedWe hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
August 12, 2015RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience MrGutierrez experiencedWe regret that we are unable to authorize a return for the televisionAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredPlease note that our company is not responsible for property that is abandoned at our storeWe request that MrGutierrez pick up the television within the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The representative from hhgregg said in the response to the Revdex.com complaint that I exceeded the day hhgregg guarantee which is not trueI did NOT exceed that day hhgregg guarantee periodI purchased the television on 09-Oct-and the day I took the television back to the store at which I purchased the television was 06-Nov-That is days from date of purchase In fact, I have proof that I was in the store that day to exchange the television because I also have a return invoice that is dated 06-Nov-for a return of a HDMI cable that the salesman told me I was going to need when I bought the television and I did not need the cableI have proofI can send pictures of both invoices, pictures of the television, of the box, cables, remote and packaging material that I retained just in case I had a problem Regards, [redacted]
Dear Ms***: I have received your letter regarding [redacted] ’s concern about the washer repairI apologize for any frustration Mr [redacted] has experienced I regret we are unable to schedule a service call for Mr [redacted] , due to the warranty being administered by WarrantechAs a company hhgregg does not have access to Warrantech’s service systemWe ask that Mr [redacted] please contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowYes we finally received the dishwasher but I think some compensation, at least for installation cost, is not unreasonable He, post surgery, was on the floor for 2+ hours and needed to take pain medicine after just to get it installed Again trying to avoiding this was the only reason we bought there in the first place Not even an apology for (1) website being incorrect, (2) being repeated lied to on the phone or told they had no idea when they would have trucks coming in and (2) phone calls not returned Ridiculously bad customer service Regards, [redacted]
January 3, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his purchaseWe apologize for any misunderstandingHowever, we are unable to honor his requestThe model desired is a close out model and discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryHowever, our records indicate that a similar model was provided If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
October 18, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] ( [redacted] )Dear Ms***:We received your letter regarding [redacted] ’s concern about her laptop purchase.We apologize for any inconvenience Ms [redacted] encounteredThe incorrect model can be returned to her local store along with original packagingShe can reference invoice [redacted] .We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s dishwasher purchaseI apologize for any frustration [redacted] may have experiencedAfter review, in order to maintain great customer relations, I have processed a refund of $We ask that Mr [redacted] please reference invoice [redacted] and allow 7-business days for the funds to postWe appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Team
January 5, [redacted] ***RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience *** [redacted] experiencedOur records indicate that the refund was processedHe should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The business provided 80% off to for this customer to buy the merchandise item soldTherefore should go through Bose who has the Items to replace it as the customer, "satisfaction guarantee" prescribesBose corporation has agreed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI sent the email but it said acceptedI don’t accept the offer, can you see the email sent and provide that to executive person that you dealing with.They are not providing me what I want, no compensation because $is nothing for I still own the debt.Thank you for your help.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolvedWe did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging upShe will try again later with the number provided here by HH GreggAt this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warrantyWe were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etcSo far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of courseOn top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couchWe even left off the cost of the service plan when we explained our desired settlementIf we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are Regards, [redacted]
February 17, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your rebuttal from [redacted] We apologize for the inconvenience and delay [redacted] is experiencing Our records indicate [redacted] was mailed a check in the amount of $on 10/07/16., Another credit was issued in the form of a check on 02/14/for $There has been recent activity through [redacted] and the storeThe microwave does have a scheduled date for 02/23/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***
September 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your follletter regarding [redacted] concerns.We regret her continued disappointmentIn the interest of good customer relations, we can offer a partial reimbursement for the shipping cost for the tabletWe request that she submit a copy of the receipt for shipping to the following address.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This washing machine is still under extended warranty.It has damaged so many of my clothes ,I am afraid to use it any longer.The tech HHGREGG sent to check it was aware of laundry detergent left in my clothes.He advised me to rinse them again.As far as needing a plumner,,,,,,,I had to do something,I purchased a new washing machine.It was hooked up in the same spot ,same water hook up,same line as the HHGREGG washer,it performs and rinses my clothes and guess what? No plumner still has not been called.I wasted money on HHGREGG and the EXTENDED WARRANTY...The tech from HHGREGG didn't help me out of or how many times he came .Why would I spend $for a new washing machine if I didn't have to? That company let me down
August 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ***’s concerns about the order.I apologize for any inconvenience Mr [redacted] experiencedThe model he ordered is on backorder through the manufacturerOur store personnel canceled the order and processed a refundHe should receive it in the next few business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his/her purchase.We apologize for any inconvenience [redacted] has experiencedOur records indicate that the order was cancelled and refunded on 12/10/The funds may take up to business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
December 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her washer.I am sorry for any inconvenience Ms [redacted] experiencedOur records indicated that a return was authorizedIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your follletter regarding [redacted] s concerns about her refrigerator.We are sorry for the continued frustrationThe service plan administrator has informed us that they issued a check for the replacement of the refrigeratorIf Ms [redacted] has any questions, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s refund concern.I apologize for any inconvenience Mr [redacted] may have experiencedOn 12/23/16, under invoice [redacted] , the order was refundedMr [redacted] ’s financial institution will have posted the funds to the account by today’s dateWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
December 26, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his purchase.We apologize for any inconvenience Mr [redacted] has experiencedOur records indicate that our floor models will be delivered to him on 12/27/until we receive replenishment of the washer and dryer purchasedWe hope the delivery goes smoothly.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
August 12, 2015RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience MrGutierrez experiencedWe regret that we are unable to authorize a return for the televisionAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredPlease note that our company is not responsible for property that is abandoned at our storeWe request that MrGutierrez pick up the television within the next days.We appreciate having the opportunity to answer the complaintSincerely,James [redacted] Director, Service Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The representative from hhgregg said in the response to the Revdex.com complaint that I exceeded the day hhgregg guarantee which is not trueI did NOT exceed that day hhgregg guarantee periodI purchased the television on 09-Oct-and the day I took the television back to the store at which I purchased the television was 06-Nov-That is days from date of purchase In fact, I have proof that I was in the store that day to exchange the television because I also have a return invoice that is dated 06-Nov-for a return of a HDMI cable that the salesman told me I was going to need when I bought the television and I did not need the cableI have proofI can send pictures of both invoices, pictures of the television, of the box, cables, remote and packaging material that I retained just in case I had a problem Regards, [redacted]
Dear Ms***: I have received your letter regarding [redacted] ’s concern about the washer repairI apologize for any frustration Mr [redacted] has experienced I regret we are unable to schedule a service call for Mr [redacted] , due to the warranty being administered by WarrantechAs a company hhgregg does not have access to Warrantech’s service systemWe ask that Mr [redacted] please contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowYes we finally received the dishwasher but I think some compensation, at least for installation cost, is not unreasonable He, post surgery, was on the floor for 2+ hours and needed to take pain medicine after just to get it installed Again trying to avoiding this was the only reason we bought there in the first place Not even an apology for (1) website being incorrect, (2) being repeated lied to on the phone or told they had no idea when they would have trucks coming in and (2) phone calls not returned Ridiculously bad customer service Regards, [redacted]
January 3, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his purchaseWe apologize for any misunderstandingHowever, we are unable to honor his requestThe model desired is a close out model and discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryHowever, our records indicate that a similar model was provided If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
October 18, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] ( [redacted] )Dear Ms***:We received your letter regarding [redacted] ’s concern about her laptop purchase.We apologize for any inconvenience Ms [redacted] encounteredThe incorrect model can be returned to her local store along with original packagingShe can reference invoice [redacted] .We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s dishwasher purchaseI apologize for any frustration [redacted] may have experiencedAfter review, in order to maintain great customer relations, I have processed a refund of $We ask that Mr [redacted] please reference invoice [redacted] and allow 7-business days for the funds to postWe appreciate having the opportunity to answer the complaintSincerely, Z.AN [redacted] Executive Team
January 5, [redacted] ***RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the refund.I apologize for any inconvenience *** [redacted] experiencedOur records indicate that the refund was processedHe should receive it in the next few business days if he has not received it already.We appreciate having the opportunity to answer the complaintSincerely,Diane ***Communications Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The business provided 80% off to for this customer to buy the merchandise item soldTherefore should go through Bose who has the Items to replace it as the customer, "satisfaction guarantee" prescribesBose corporation has agreed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI sent the email but it said acceptedI don’t accept the offer, can you see the email sent and provide that to executive person that you dealing with.They are not providing me what I want, no compensation because $is nothing for I still own the debt.Thank you for your help.***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below At this time, while a voicemail was received, we have not been able to speak with Warrantech and do not wish to close the case until the issue has been fully resolvedWe did attempt to return the call to Warrantech at the number their representative provided only to find that it appeared to be another HH Gregg hotline and my girlfriend who is handling the phone calls ended up bouncing around the prompts before hanging upShe will try again later with the number provided here by HH GreggAt this point, we feel that our issues are going to be pushed around between HH Gregg and Warrantech with Warrantech applying temporary fixes and HH Gregg denying any responsibility until our service plan expires, at which point we will end up with a broken couch and no more warrantyWe were basically told that if we paid this large price for the service plan, ANYTHING would be taken care of...rips and tears from pets, broken components, etcSo far our experience has been that the obvious problem was temporarily fixed and the problem we pointed out ended up with the technician recommending we get someone who's good at sewing to take care of it, at our own cost of courseOn top of that, due to the location of the problems, we can't even verify the quality of the work performed because in order to view the areas serviced, you have to rip off the covering which is stapled about every inch.At this point, we simply want reimbursed the price of the couchWe even left off the cost of the service plan when we explained our desired settlementIf we must deal with Warrantech and continue getting bounced around until this is fixed, then we will do what we have to do, but we will also make sure to avoid HH Gregg for all future furniture purchases and we will be sure to inform everyone we know what a waste of money the extended service plans are Regards, [redacted]
February 17, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your rebuttal from [redacted] We apologize for the inconvenience and delay [redacted] is experiencing Our records indicate [redacted] was mailed a check in the amount of $on 10/07/16., Another credit was issued in the form of a check on 02/14/for $There has been recent activity through [redacted] and the storeThe microwave does have a scheduled date for 02/23/ We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***