Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens I bought this thinking that this would be easy to clean Absolutely, not true No residue comes off with this process When I called customer service I was informed to take each particle off with a razor blade This is not what they claim this oven will do This is advertisement I am under the one year warranty and am not satisfied with this outcome This oven is not even paid for yet I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court
January 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her range.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize an exchangeOur representative contacted Warrantech and was informed that a part was orderIt is our understanding that the servicer should schedule service once it arrivesIf Ms [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
September 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her purchase.I apologize for any frustration [redacted] experienced However, we are unable to offer a price adjustmentOur records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $The current price for model MGDB835DW is $before sales taxShe was also charged for a gas dryer delivery kitIf she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service All I have to say, is, that is bad business Your customers are the same people that either recommend or not recommend shopping at your store I am a person that read reviews regarding a product and whether I will shop at a certain store After everything I have been through over a $TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted] *** Customer service was awesome That store I will recommend Regards, [redacted] ***
September 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about the rebate.We regret his continued disappointmentHowever, we stand by our previous responseWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 3, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to honor his requestOur records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the television and the service plan.I apologize for any misunderstanding Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancementIn the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive TeamEnclosure
February 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or return.If she would like assistance with locating an authorized service provider in her area, LG can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigeratorI have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinionLook at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than years at the time of my complaintsI feel that a different unit would have being more satisfyingI was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs Regards, [redacted]
August 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 5, [redacted] Better Business Bureau, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a refund.A representative at the service plan administrator has informed us that there are parts on order It is our understanding that if the parts do not fix the television, the administrator will evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
October 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his dryer.I apologize for any inconvenience Mr [redacted] is experiencing with the repairIt is our understanding that a representative called to inform him that the repair was assigned to a new service provider and a service call is scheduled for 11/If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about the service plan.I apologize for any misunderstandingIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer MsHumston’s complaintSincerely,James TM***Director, Service OperationsJTM/rlbEnclosure
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the response made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe ask that Mr [redacted] please follow our claim process and that there has been a delayWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s shipping concern.I apologize for any inconvenience Ms [redacted] may have experiencedAfter review, it appears that a shipping error has occurredDue to the error Ms [redacted] has been refunded the full amount of the orderWe ask that invoice [redacted] be referenced and 3-business days be allowed for the funds to postWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
February 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ***’s concerns about the refrigerator.We regret her continued disappointmentMs [redacted] did purchase a service plan for the refrigeratorHowever, during the manufacturer’s warranty period, any covered repairs would be scheduled through and covered by the manufacturerI am sorry for any misunderstanding.If Ms [redacted] needs assistance with scheduling a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her dryer.I apologize for any inconvenience MsKrost experiencedOur records indicate that a return was authorizedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about her appliances.We regret her continued disappointmentHowever, we are unable to authorize a return for her appliancesIt is our understanding that they should still be covered by the manufacturer’s warrantyIf her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
January 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his television.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a store credit was issued for a replacementA representative should contact him within the next few business days if they have not contacted him alreadyIf he has any questions, our call center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As you can see from the attached claims taken from LG website regarding their easy clean ovens I bought this thinking that this would be easy to clean Absolutely, not true No residue comes off with this process When I called customer service I was informed to take each particle off with a razor blade This is not what they claim this oven will do This is advertisement I am under the one year warranty and am not satisfied with this outcome This oven is not even paid for yet I have disputed the charge on my credit card and if I don't get satisfaction from there I will proceed to small claims court
January 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her range.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize an exchangeOur representative contacted Warrantech and was informed that a part was orderIt is our understanding that the servicer should schedule service once it arrivesIf Ms [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
September 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her purchase.I apologize for any frustration [redacted] experienced However, we are unable to offer a price adjustmentOur records indicate that the before-tax price she paid for the dryer, model MGDB835DW, was $The current price for model MGDB835DW is $before sales taxShe was also charged for a gas dryer delivery kitIf she has any questions about her order, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I bought the television, I was told by a sales person, in your store, that the television, in question, was under warranty for one year At this point, I will think about coming to your establishment so we can discuss the extended warranty on the set I have read the reviews regarding H &H Gregg customer service and it seems to me that I am not the first person that has been facing an up hill battle when it comes to overall service All I have to say, is, that is bad business Your customers are the same people that either recommend or not recommend shopping at your store I am a person that read reviews regarding a product and whether I will shop at a certain store After everything I have been through over a $TV set, needless to say, I will not be recommending a store that not only lies to their customers but does not honor their warranties I own a home, appliances break down, I just bought a top of the line washer and dryer, where, at [redacted] *** Customer service was awesome That store I will recommend Regards, [redacted] ***
September 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about the rebate.We regret his continued disappointmentHowever, we stand by our previous responseWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 3, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about his order.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to honor his requestOur records indicate that his order was delivered and our store personnel discounted the replacement washer model.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
May 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the television and the service plan.I apologize for any misunderstanding Television service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancementIn the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive TeamEnclosure
February 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or return.If she would like assistance with locating an authorized service provider in her area, LG can be reached at [redacted] We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have talked to a company that they recommended that is going to come to my house and do a second opinion on the issue I'm having with this refrigeratorI have attached the history of this refrigerator and no I am not satisfied but I feel that I have no choice but to accept the second opinionLook at the attached records and see if you thing anyone should have to go thru what I've been thru after owning a refrigerator for less than years at the time of my complaintsI feel that a different unit would have being more satisfyingI was hoping you all would have took into consideration all of the inconvenience that I have experienced along with all the repairs Regards, [redacted]
August 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refund.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
November 5, [redacted] Better Business Bureau, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her television.I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a refund.A representative at the service plan administrator has informed us that there are parts on order It is our understanding that if the parts do not fix the television, the administrator will evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
October 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his dryer.I apologize for any inconvenience Mr [redacted] is experiencing with the repairIt is our understanding that a representative called to inform him that the repair was assigned to a new service provider and a service call is scheduled for 11/If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
August 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about the service plan.I apologize for any misunderstandingIn the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer MsHumston’s complaintSincerely,James TM***Director, Service OperationsJTM/rlbEnclosure
August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have reviewed the response made by [redacted] in reference to complaint ID [redacted] , and have concluded that there is no further information to add to our original responseWe ask that Mr [redacted] please follow our claim process and that there has been a delayWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
[redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] ’s shipping concern.I apologize for any inconvenience Ms [redacted] may have experiencedAfter review, it appears that a shipping error has occurredDue to the error Ms [redacted] has been refunded the full amount of the orderWe ask that invoice [redacted] be referenced and 3-business days be allowed for the funds to postWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***
February 3, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your follletter regarding [redacted] ***’s concerns about the refrigerator.We regret her continued disappointmentMs [redacted] did purchase a service plan for the refrigeratorHowever, during the manufacturer’s warranty period, any covered repairs would be scheduled through and covered by the manufacturerI am sorry for any misunderstanding.If Ms [redacted] needs assistance with scheduling a service call, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
June 24, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her dryer.I apologize for any inconvenience MsKrost experiencedOur records indicate that a return was authorizedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team
February 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN RE: [redacted] Dear [redacted] I have received your follletter regarding [redacted] concerns about her appliances.We regret her continued disappointmentHowever, we are unable to authorize a return for her appliancesIt is our understanding that they should still be covered by the manufacturer’s warrantyIf her issues have not been resolved and she would like assistance with scheduling service, Frigidaire can be reached at (800) 374-We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team
January 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his television.I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a store credit was issued for a replacementA representative should contact him within the next few business days if they have not contacted him alreadyIf he has any questions, our call center can be reached at (800) 284-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team