Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfyor resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I Should be issued a full refundThis is unacceptableI hope they will resolve this matter in an more effective way
Regards,
*** ***
We are showing different information than what Ms*** last stated We issued Ms*** a merchandise credit for $ Ms*** used the merchandise credit of $on phone order #*** on 07/ She ordered three items on order #***; A3227, A6636, and A The total dollar amount of order #*** was $ The merchandise credit of $was applied to the total of $and the balance of $was paid by credit card Order #*** shipped out on 07/with *** tracking #***The *** tracking information shows that the order was delivered to Ms***'s *** ***, Ohio address on 07/
Ms*** placed order # *** on June 12, 2015. She returned two items that she had purchased. Item # Twas returned and a credit of $was issued on 07/14/15. Item # Twas a Final Sale item. Final Sale items, per the Especially Yours policy listed in our
catalog and on our website, cannot be returned for a refund or an exchangeAs a one time courtesy, we issued Ms. *** a credit of $for the Final Sale item (# ***) on 11/14/
Ms*** placed web order # *** on 09/28/15. She purchased two items. One of the items, #*** for $24.99, she returned however the item was a Final Sale item. Final Sale items, as stated in our catalogs and on our website, cannot be returned for a refund or an
exchange. As a one time courtesy, we have refunded $to the credit card that Ms*** used for her purchase
Ms*** placed mail order #*** She ordered items; item #*** for $29.99, item #*** for $3.50, item #*** for $6.00, item #*** for $1.50, and item #*** for $ Item #*** was on back order and had not yet been shipped The shipping charges were $for a
total amount of $ The catalog that Ms*** ordered from was an exchange only catalog The accessory items (item #***, item #***, and item #***) are Final Sale items Final Sale items, as listed in our catalog and on our website, cannot be returned for an exchange or refund; however as a one-time courtesy we have issued a merchandise credit for these three items as well Ms*** has a total dollar amount of $as a merchandise credit on her account that can be used at any time
Ms*** placed order *** on June 28, for item # ***. The order was a Deferred Billing order (installment billing; installments); therefore she did not have to pay for the order until later dates (06/30/15, 08/03/15, and 09/27/15). The item that she ordered was a Final
Sale item. Clearance and Final Sale items, as stated in our catalogs and on our web site, cannot be returned for a refund or an exchange. Clearance and Final Sale items that are returned to Especially Yours will be donated to charity per our policy. The total amount of the order, including shipping, was $35.93. We received Ms***'s first credit card payment of $on June 30th and her second credit card payment of $on August 3rd. The last credit card payment of $declined on September 27th. Ms*** returned her item on August 3rd. The item was not eligible to be returned as it was a Final Sale item. Per our policy the item was donated to charity. Ms*** contacted us by phone on August 5th; two days after we received her returned item. She was looking for the status of her returned item. We informed Ms*** that her item was not eligible to be returned or exchanged. Ms*** did not mention any issues with the product being defective during the August 5th phone call. The item was also reviewed upon return and was in pristine condition. Ms*** did not incur any additional charges. The item that she ordered was a Final Sale item; therefore a restocking fee does not apply as the item was not put back into our inventory. The item was donated to charity per our policy. The balance owed on Ms***'s account is currently $
Ms*** placed web order # *** on 01/15/in the amount of $215.90. The $included the cost of five items and shipping/handling charges of $20.95. The promotion for the order was Deferred Billing. The order was placed on 01/15/with a billing date of
04/19/15. Ms*** purchased five items on order # ***. She kept items # *** ($39.99) and # *** ($59.99). Ms*** returned item # *** ($44.99), item # Z($29.99), and item # *** ($19.99) prior to the 04/19/billing date. The three returned items came to $94.97. Ms*** used the optional Smart Label ($7.95) to send these three items back; therefore her credit amount was $87.02. The balance due was $which was scheduled to be billed on 04/19/due to the Deferred Billing promotion that Ms*** participated in. We were unable to collect the $128.88 on the 04/19/billing date and have tried unsuccessfully to collect these funds from Ms*** since that time. We also have an email from Ms*** on 01/16/15, the day after she placed order # ***, stating the following;"Good morning, I am a day early in placing an order and now I get a notice about 20% off future orders for MLK Day. Since I have directed Especially Yours to defer billing, would you please consider giving me the 20% on this $195?"Our response to Ms*** via email was that only one promotion can be applied per order. The 20% off promotion that she was referring to could not be applied to the Deferred Billing promotion that she had already used on order # ***. We can forward the original email to the Revdex.com if needed. $was the amount of the five items Ms*** purchased on order # *** which included $shipping charge. $plus $shipping gets to the total of $215.90. The email is added confirmation that Ms*** placed this order. We cannot accept any additional orders from Ms*** until the $balance has been resolved
Ms*** placed phone order #*** The item that Ms*** ordered was a Final Sale item Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final We apologize for the confusion that Ms***
experienced in regards to the Final Sale product that she purchased As a one-time exception, we have gone ahead and processed a new order for Ms*** The new order number is #*** and includes the new item that Ms*** has requested (Item #ZKassidy, color T4/27, size average) Please allow to business days for delivery
Ms*** placed phone order #*** on 05/23/ The order contained three final sale items; item #T2137, #T1820, and #T We processed these three items back on 07/11/17; however they were not eligible to be returned (final sale items) We donate final sale items to several
different charities The donations are made days+ after we process the final sale item We could not provide Ms*** with the name of the charity at the time of her request because the items had not yet been donated We can now provide Ms*** with the charity information and the value of the items This information will be mailed to Ms*** at the address we have on file
Ms*** placed web order # ***. Our Final Sale policy is listed on our website. As a one-time courtesy we have refunded $back to Ms***'s credit card. Please allow 24-business hours for the credit to appear on the credit card account.
Thanks
Ms*** placed web order # ***. The item she ordered was a Final Sale item. Final Sale items, as outlined on our webiste and in our catalog, cannot be returned. The price of the Final Sale item was $24.99. The shipping charge on order # *** was $for a
total of $32.98. As a one-time courtesy we issued Ms*** a refund of $17.00. Ms*** used the optional Smart Label when returning her item which cost $7.99. The cost of the item was $minus the cost of the optional Smart Label ($7.99) equaled the $refund. The $refund was issued back to the credit card on 01/05/16. The second order, order # ***, was created based on the information that was filled out on the return and exchange form. The cost of order # *** was $24.99. Ms*** was credited $back to her credit card for this order on 02/25/16. Please allow 24-business hours to see the credit back on the credit card
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The issue has been resolved Thank you
I returned $for refund, I was told that the items were donated to charityI did not sign or agree to thisI am requesting a store credit or send back the items and I will pay the $shipping feesI am on fixed income and I feel that I was taken advantagesI submitted a complaint last
night, file number:***I first stated that it was $77.00, but I recheck, it is a total of $136.00, that I am requesting in store creditPlease help me I want A STORE CREDIT OF $I have shopped with this company for many years
Ms*** placed mail order #*** on 07/05/for item #Aand paid by debit card She requested item #Ain color SF613/in size petite Item #Awas advertised for $plus an additional $charge as color SF613/was a captivating color for a total of $
Captivating colors, as stated in our catalog and in Ms***'s summary, cost an additional $ Ms*** is a resident of Massachusetts; therefore a sales tax charge of $applied to her orderThe shipping cost was $ Here is a summary of the charges;$(Item A4327)$(fee for Captivating Color SF613/as advertised)$(MA Sales Tax)$(Shipping)TOTAL = $
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms*** received a refund in the amount of $on March 15, 2016. As a one time courtesy, we also issued her a credit of $on March 27, 2016. Our Final Sale policy is listed on our website and in our catalogs
Ms*** placed a mail order (# ***) with us on March 28, 2015. The order, including shipping, came to $82.94; however we only received an initial check payment of $69.99. We had to wait for an additional check payment of $to be received before we could ship out
the apparel item that she requested. We received the item back on May 21, 2015; however the apparel item was sent back beyond the day return policy. Additionally, all of the tags had been removed from the item
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfyor resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I Should be issued a full refundThis is unacceptableI hope they will resolve this matter in an more effective way
Regards,
*** ***
We are showing different information than what Ms*** last stated We issued Ms*** a merchandise credit for $ Ms*** used the merchandise credit of $on phone order #*** on 07/ She ordered three items on order #***; A3227, A6636, and A The total dollar amount of order #*** was $ The merchandise credit of $was applied to the total of $and the balance of $was paid by credit card Order #*** shipped out on 07/with *** tracking #***The *** tracking information shows that the order was delivered to Ms***'s *** ***, Ohio address on 07/
Hi ***, yes, the $was credited back to Ms***’s credit card. Thanks. -***
Ms*** placed order # *** on June 12, 2015. She returned two items that she had purchased. Item # Twas returned and a credit of $was issued on 07/14/15. Item # Twas a Final Sale item. Final Sale items, per the Especially Yours policy listed in our
catalog and on our website, cannot be returned for a refund or an exchangeAs a one time courtesy, we issued Ms. *** a credit of $for the Final Sale item (# ***) on 11/14/
Ms*** placed web order # *** on 09/28/15. She purchased two items. One of the items, #*** for $24.99, she returned however the item was a Final Sale item. Final Sale items, as stated in our catalogs and on our website, cannot be returned for a refund or an
exchange. As a one time courtesy, we have refunded $to the credit card that Ms*** used for her purchase
Ms*** placed mail order #*** She ordered items; item #*** for $29.99, item #*** for $3.50, item #*** for $6.00, item #*** for $1.50, and item #*** for $ Item #*** was on back order and had not yet been shipped The shipping charges were $for a
total amount of $ The catalog that Ms*** ordered from was an exchange only catalog The accessory items (item #***, item #***, and item #***) are Final Sale items Final Sale items, as listed in our catalog and on our website, cannot be returned for an exchange or refund; however as a one-time courtesy we have issued a merchandise credit for these three items as well Ms*** has a total dollar amount of $as a merchandise credit on her account that can be used at any time
Ms*** placed order *** on June 28, for item # ***. The order was a Deferred Billing order (installment billing; installments); therefore she did not have to pay for the order until later dates (06/30/15, 08/03/15, and 09/27/15). The item that she ordered was a Final
Sale item. Clearance and Final Sale items, as stated in our catalogs and on our web site, cannot be returned for a refund or an exchange. Clearance and Final Sale items that are returned to Especially Yours will be donated to charity per our policy. The total amount of the order, including shipping, was $35.93. We received Ms***'s first credit card payment of $on June 30th and her second credit card payment of $on August 3rd. The last credit card payment of $declined on September 27th. Ms*** returned her item on August 3rd. The item was not eligible to be returned as it was a Final Sale item. Per our policy the item was donated to charity. Ms*** contacted us by phone on August 5th; two days after we received her returned item. She was looking for the status of her returned item. We informed Ms*** that her item was not eligible to be returned or exchanged. Ms*** did not mention any issues with the product being defective during the August 5th phone call. The item was also reviewed upon return and was in pristine condition. Ms*** did not incur any additional charges. The item that she ordered was a Final Sale item; therefore a restocking fee does not apply as the item was not put back into our inventory. The item was donated to charity per our policy. The balance owed on Ms***'s account is currently $
Ms*** placed web order # *** on 01/15/in the amount of $215.90. The $included the cost of five items and shipping/handling charges of $20.95. The promotion for the order was Deferred Billing. The order was placed on 01/15/with a billing date of
04/19/15. Ms*** purchased five items on order # ***. She kept items # *** ($39.99) and # *** ($59.99). Ms*** returned item # *** ($44.99), item # Z($29.99), and item # *** ($19.99) prior to the 04/19/billing date. The three returned items came to $94.97. Ms*** used the optional Smart Label ($7.95) to send these three items back; therefore her credit amount was $87.02. The balance due was $which was scheduled to be billed on 04/19/due to the Deferred Billing promotion that Ms*** participated in. We were unable to collect the $128.88 on the 04/19/billing date and have tried unsuccessfully to collect these funds from Ms*** since that time. We also have an email from Ms*** on 01/16/15, the day after she placed order # ***, stating the following;"Good morning, I am a day early in placing an order and now I get a notice about 20% off future orders for MLK Day. Since I have directed Especially Yours to defer billing, would you please consider giving me the 20% on this $195?"Our response to Ms*** via email was that only one promotion can be applied per order. The 20% off promotion that she was referring to could not be applied to the Deferred Billing promotion that she had already used on order # ***. We can forward the original email to the Revdex.com if needed. $was the amount of the five items Ms*** purchased on order # *** which included $shipping charge. $plus $shipping gets to the total of $215.90. The email is added confirmation that Ms*** placed this order. We cannot accept any additional orders from Ms*** until the $balance has been resolved
Ms*** placed phone order #*** The item that Ms*** ordered was a Final Sale item Final Sale items, as stated in our catalog and on our website, cannot be returned for a refund or an exchange All sales are final We apologize for the confusion that Ms***
experienced in regards to the Final Sale product that she purchased As a one-time exception, we have gone ahead and processed a new order for Ms*** The new order number is #*** and includes the new item that Ms*** has requested (Item #ZKassidy, color T4/27, size average) Please allow to business days for delivery
Ms*** placed phone order #*** on 05/23/ The order contained three final sale items; item #T2137, #T1820, and #T We processed these three items back on 07/11/17; however they were not eligible to be returned (final sale items) We donate final sale items to several
different charities The donations are made days+ after we process the final sale item We could not provide Ms*** with the name of the charity at the time of her request because the items had not yet been donated We can now provide Ms*** with the charity information and the value of the items This information will be mailed to Ms*** at the address we have on file
Ms*** placed web order # ***. Our Final Sale policy is listed on our website. As a one-time courtesy we have refunded $back to Ms***'s credit card. Please allow 24-business hours for the credit to appear on the credit card account.
Thanks
Ms*** placed web order # ***. The item she ordered was a Final Sale item. Final Sale items, as outlined on our webiste and in our catalog, cannot be returned. The price of the Final Sale item was $24.99. The shipping charge on order # *** was $for a
total of $32.98. As a one-time courtesy we issued Ms*** a refund of $17.00. Ms*** used the optional Smart Label when returning her item which cost $7.99. The cost of the item was $minus the cost of the optional Smart Label ($7.99) equaled the $refund. The $refund was issued back to the credit card on 01/05/16. The second order, order # ***, was created based on the information that was filled out on the return and exchange form. The cost of order # *** was $24.99. Ms*** was credited $back to her credit card for this order on 02/25/16. Please allow 24-business hours to see the credit back on the credit card
We apologize that Ms*** had an issue with the item that she purchased A merchandise credit in the amount of $has been issued to Ms***'s account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The issue has been resolved Thank you
I returned $for refund, I was told that the items were donated to charityI did not sign or agree to thisI am requesting a store credit or send back the items and I will pay the $shipping feesI am on fixed income and I feel that I was taken advantagesI submitted a complaint last
night, file number:***I first stated that it was $77.00, but I recheck, it is a total of $136.00, that I am requesting in store creditPlease help me I want A STORE CREDIT OF $I have shopped with this company for many years
Ms*** placed mail order #*** on 07/05/for item #Aand paid by debit card She requested item #Ain color SF613/in size petite Item #Awas advertised for $plus an additional $charge as color SF613/was a captivating color for a total of $
Captivating colors, as stated in our catalog and in Ms***'s summary, cost an additional $ Ms*** is a resident of Massachusetts; therefore a sales tax charge of $applied to her orderThe shipping cost was $ Here is a summary of the charges;$(Item A4327)$(fee for Captivating Color SF613/as advertised)$(MA Sales Tax)$(Shipping)TOTAL = $
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** ***
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Ms*** received a refund in the amount of $on March 15, 2016. As a one time courtesy, we also issued her a credit of $on March 27, 2016. Our Final Sale policy is listed on our website and in our catalogs
Ms*** placed a mail order (# ***) with us on March 28, 2015. The order, including shipping, came to $82.94; however we only received an initial check payment of $69.99. We had to wait for an additional check payment of $to be received before we could ship out
the apparel item that she requested. We received the item back on May 21, 2015; however the apparel item was sent back beyond the day return policy. Additionally, all of the tags had been removed from the item