Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
I am letting you know that as of today, I have not received the check yetThey responded on 12/that they would send it, that was days ago
Regards, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Today I received the second replacement hairpiece sent by the Paula Young CoYou won't believe this: it is blond, not whiteThe outside of the box has the color No60, but the hairpiece on the inside is blondApparently nobody checks the actual merchandise in the boxI am tired of this circus and would like my money back
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and
have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I finally received my order after almost months, by the way which was their error. They sent my order to the wrong address. They then had the audacity to send me a pair of boots that were used and not even my size (I have attached photos). They slapped a sticker on the boots with my size knowing they were a smaller size like I was a fool and wouldn't know it. How pathetic is that? This company needs to be shut down with their deceptive lies and advertising. This is the worse company I have ever encountered and they need to be reported and investigated by the Attorney General's office. They owe me a total refund!
Regards,
* ***
Ms*** is correct. The item (#***) that she purchased was listed as a sale item; not a clearance item. We apologize for the error. A credit of $has been issued back to her credit card. Please allow 48-hours to see the credit in your account. We have
also emailed Ms*** to let her know of the resolution
Ms*** placed web order # *** in the amount of $150.47. The item that she had ordered was a Final Sale item. Final Sale items, as stated on our website and in our catalog, cannot be returned for an exchange or refund. As a one time courtesy we have refunded Ms***
$back to her credit card. Please allow 24-hours to see the credit back on the credit card account
Ms*** placed web order #*** on 08/08/ She ordered item #Tfor $and #Tfor $ Both of these items were Final Sale/Clearance items Final Sale/Clearance items, as stated on our website, are not eligible for returns or exchanges The policy on
our website states the following; Clearance and Final Sale items CANNOT be returnedAny returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied. Both items are marked as Clearance/Final Sale items directly next to the item on the product page As a one-time courtesy, we will issue Ms*** a refund back to her credit card in the amount of $ Please allow 48-business hours for the credit to appear back to the credit card
We apologize that Ms*** did not receive her order. We are processing a refund check in the amount of $which was her initial order amount. Please allow 10-days to receive the refund check
Ms*** placed web order #*** on 07/29/ We did not receive the return back from Canada Post until 01/13/(strike related delays) We have issued a credit of $back to Ms***'s credit card
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you so much for your help. I greatly appreciate it!
Regards,
*** ***
All items that are sent back to us that do not qualify for a refund or an exchange are donated to charity We do not resell these items We will make a one time exception and process a refund for Ms***
Ms*** placed phone order #*** for items The first item was #*** *** for $37.00; the other items (*** $14.00, *** $3.50, *** $4.00, *** $, and *** $1.50) were all accessory items Item #*** for $was a returnable item; Ms*** was issued a
merchandise credit in the amount of $for this item The other five items were accessory items Accessory items, as stated in our catalog and on our website, are Final Sale items and cannot be returned for a refund or an exchange The total amount of the accessory items was $ Ms*** also used the optional $Smart Label to return the items As a one-time courtesy, we will issue Ms*** a refund in the amount of $ Please allow 48-business hours for processing
We have gone ahead and reprocessed another refund check in the amount of $for Ms*** The $covers the cost of the item ($44.99) and the shipping & handling feesPlease allow 10-business days to receive the new refund check Thanks
The item that Ms*** purchased needed to be returned by 02/08/in order to be eligible for a refund. We received the item back on 02/10/16. We processed a refund in the amount of $($for the item and $for shipping) back to Ms***'s credit card. The
refund was processed on 02/24/
Ms*** placed web order #Yon 01/30/ Her order contained two items; item #Afor $and item #Wfor $ Ms*** returned item #Aand item #W A refund of $was issued back to Ms***'s credit card for item #A Ms*** used
the optional *** *** that is provided to return the two items The cost of the optional *** *** is $ The $was deducted from her refund amount of $for item #A Item #Wwas a Drop Ship item Drop Ship exchange items, as stated at the time of purchase and as listed in the Returns & Exchanges details on our website, have to be exchanged within days of the ship date and may be exchanged and shipped back to the customer for free. Pristine items received after the day time period will be donated to charity on the customer’s behalf with no exchange or refund applied. We apologize that Ms*** experienced technical difficulties with our phone system. We will make a one-time exception for Ms*** and allow her to return item #Wback to us for a refund. Ms*** will be receiving a *** Certified Mail envelope in the mail which will include a free Certified Mail return label that she can use to send item #Wback to us free of charge. The *** Certified Mail tracking number is #***. Once we receive item #Wfrom Ms*** we will issue a credit of $back to Ms***’s credit card
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns
in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
I am letting you know that as of today, I have not received the check yetThey responded on 12/that they would send it, that was days ago
Regards, *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Today I received the second replacement hairpiece sent by the Paula Young CoYou won't believe this: it is blond, not whiteThe outside of the box has the color No60, but the hairpiece on the inside is blondApparently nobody checks the actual merchandise in the boxI am tired of this circus and would like my money back
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and
have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I finally received my order after almost months, by the way which was their error. They sent my order to the wrong address. They then had the audacity to send me a pair of boots that were used and not even my size (I have attached photos). They slapped a sticker on the boots with my size knowing they were a smaller size like I was a fool and wouldn't know it. How pathetic is that? This company needs to be shut down with their deceptive lies and advertising. This is the worse company I have ever encountered and they need to be reported and investigated by the Attorney General's office. They owe me a total refund!
Regards,
* ***
Ms*** is correct. The item (#***) that she purchased was listed as a sale item; not a clearance item. We apologize for the error. A credit of $has been issued back to her credit card. Please allow 48-hours to see the credit in your account. We have
also emailed Ms*** to let her know of the resolution
Ms*** placed web order # *** in the amount of $150.47. The item that she had ordered was a Final Sale item. Final Sale items, as stated on our website and in our catalog, cannot be returned for an exchange or refund. As a one time courtesy we have refunded Ms***
$back to her credit card. Please allow 24-hours to see the credit back on the credit card account
Ms*** placed web order #*** on 08/08/ She ordered item #Tfor $and #Tfor $ Both of these items were Final Sale/Clearance items Final Sale/Clearance items, as stated on our website, are not eligible for returns or exchanges The policy on
our website states the following; Clearance and Final Sale items CANNOT be returnedAny returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied. Both items are marked as Clearance/Final Sale items directly next to the item on the product page As a one-time courtesy, we will issue Ms*** a refund back to her credit card in the amount of $ Please allow 48-business hours for the credit to appear back to the credit card
We apologize that Ms*** did not receive her order. We are processing a refund check in the amount of $which was her initial order amount. Please allow 10-days to receive the refund check
Revdex.com, Ms*** is not rejecting this offer She is waiting for the credit to show up on her credit card Please reclassify complaint Thanks
Ms*** placed web order #*** on 07/29/ We did not receive the return back from Canada Post until 01/13/(strike related delays) We have issued a credit of $back to Ms***'s credit card
No additional changes from our initial response
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you so much for your help. I greatly appreciate it!
Regards,
*** ***
All items that are sent back to us that do not qualify for a refund or an exchange are donated to charity We do not resell these items We will make a one time exception and process a refund for Ms***
Ms*** placed phone order #*** for items The first item was #*** *** for $37.00; the other items (*** $14.00, *** $3.50, *** $4.00, *** $, and *** $1.50) were all accessory items Item #*** for $was a returnable item; Ms*** was issued a
merchandise credit in the amount of $for this item The other five items were accessory items Accessory items, as stated in our catalog and on our website, are Final Sale items and cannot be returned for a refund or an exchange The total amount of the accessory items was $ Ms*** also used the optional $Smart Label to return the items As a one-time courtesy, we will issue Ms*** a refund in the amount of $ Please allow 48-business hours for processing
Ms***, can you please let us know if you still have not received the refund check? Thanks
We have gone ahead and reprocessed another refund check in the amount of $for Ms*** The $covers the cost of the item ($44.99) and the shipping & handling feesPlease allow 10-business days to receive the new refund check Thanks
The item that Ms*** purchased needed to be returned by 02/08/in order to be eligible for a refund. We received the item back on 02/10/16. We processed a refund in the amount of $($for the item and $for shipping) back to Ms***'s credit card. The
refund was processed on 02/24/
Ms*** placed web order #Yon 01/30/ Her order contained two items; item #Afor $and item #Wfor $ Ms*** returned item #Aand item #W A refund of $was issued back to Ms***'s credit card for item #A Ms*** used
the optional *** *** that is provided to return the two items The cost of the optional *** *** is $ The $was deducted from her refund amount of $for item #A Item #Wwas a Drop Ship item Drop Ship exchange items, as stated at the time of purchase and as listed in the Returns & Exchanges details on our website, have to be exchanged within days of the ship date and may be exchanged and shipped back to the customer for free. Pristine items received after the day time period will be donated to charity on the customer’s behalf with no exchange or refund applied. We apologize that Ms*** experienced technical difficulties with our phone system. We will make a one-time exception for Ms*** and allow her to return item #Wback to us for a refund. Ms*** will be receiving a *** Certified Mail envelope in the mail which will include a free Certified Mail return label that she can use to send item #Wback to us free of charge. The *** Certified Mail tracking number is #***. Once we receive item #Wfrom Ms*** we will issue a credit of $back to Ms***’s credit card
We believe this is a duplicate issue that has already been resolved. Ms*** received her new shoes back in June; Fed Ex tracking # ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns
in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***