.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am still waiting for the refund to my account
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Re: *** *** Situation - rejection of "courtesy" excuse from *** ***.I was charged $on September for a wigI promptly returned the item to PY by insured priority mail.I received a $refund on October from PYI received another $refund on November from PY.The total of all refunds is $the same as the original amount chargedThe $refund was no "courtesy" as I paid shipping and other fees at no cost to PYI ask that PY not claim they refunded the $as a "courtesy"PY has no right to claim credit for some action they did not pay forI regard PY's marketing as deceptive and am considering filing additional complaints - PY is harvesting unearned revenues from their customers, many being seniors.*** * *** *** *** *** on regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy
my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The *** *** returns policy, as stated in our catalogs and on our website, is as follows;* Within days, items may be returned for a refund, minus shipping and processing fees Smart Label fee of $will be deducted, if applicable * Within 31-days, items may be returned for a refund, minus a $restocking fee (per item), and shipping and processing fees Smart Label fee of $will be deducted, if applicable.We gave Ms*** a courtesy refund on the shipping and processing fees ($14.98) even though our policy states that items may be returned for a refund minus the shipping and processing fees
We apologize that Ms*** has continued to received our catalogs We have escalated the issue internally to ensure that Ms*** has been permanently been removed from our mailing list Ms*** may receive another catalog or two as the catalogs are printed and distributed in advance
Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
At the time I had written the rebuttal, there was not a credit issued in my nameI called several times before someone investigated my claim, and issued the $creditI then placed the order as statedWhile this case has been resolved, I will no longer be doing business with this company Thank You, *** ***
We have not received a mail order with a money order payment for Ms*** Ms***, however, has placed two other recent orders with us using a credit card (Mastercard) Ms*** placed phone order #*** in the amount of $on April 13, Ms*** also placed
web order #*** on June 21, in the amount of $
We apologize that Ms*** did not like the product(s) that she ordered. The items that she ordered were Final Sale items. Our policy on Final Sale items is that they cannot be returned for a refund or an exchange. As a one time courtesy we will refund Ms*** $which
is the cost of the items and shipping. The refund will be received via check; please allow 10-days to receive the refund check in the mail. Thanks
Ms*** placed web order #*** on 04/27/ Ms*** returned item #*** for $on 05/20/ When we received item #*** back from Ms*** the tags had been removed and the item had been modified (cut) by the customer Our returns and exchange policy, which is
outlined on our website and in our catalog, states that items not received back in pristine condition will be discarded with no exchange or refund applied We will issue Ms*** a refund in the amount of $as a one-time courtesy
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
Ms*** placed web order #*** on 10/04/from Especially Yours She ordered three items; item # *** for $69.99, item # *** for $109.99, and item #*** for $ Ms*** returned all three items The first item, #***, was a Final Sale item Final
Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange The Final Sale policy can be found on our website On the home page of www.***.com there is a section titled "Customer Service." The first bullet under the "Customer Service" section is "Returns & Exchanges." Our Return & Exchange policy is listed in detail in this section The Final Sale policy on www.***.com is as follows;"Clearance and Final Sale items CANNOT be returned Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied."The second item that Ms*** returned, item # *** for $109.99, was refunded back in the amount of $ The third item that was returned, item # *** in the amount of $129.99, was refunded back in the amount of $ Item # *** was a Drop Ship item Drop Ship items, as stated on our website, may be returned for a refund, excluding shipping and processing fees All Drop Ship returned items will incur a 20% restocking fee Ms*** incurred a $restocking fee on item # *** ($x 20% = $26.00) Ms*** used the optional Smart Label to return her items The optional Smart Label fee is $ Ms*** received a total refund of $back to her credit card on 10/20/ As a one-time courtesy, we will give her an additional refund in the amount of $for item # *** which was the Final Sale item The additional $refund will be processed as a refund check Please allow 10-business days to receive the check
Ms*** placed phone order #*** on 03/18/ She ordered (2) of item # T The cost of the two items was $ We received Ms***'s return on 05/17/which exceeded the number of days of our return policy as Ms*** points out in her statement
Our return policy is outlined in our catalogs and on our website As a one-time courtesy we will issue Ms*** a merchandise credit in the amount of $(cost of the items) to be used on a future order(s)
We attempted to contact Ms*** by phone and email on 02/27/to assist her in finding a different item per her initial Revdex.com request; however we did not receive a response from Ms*** We have gone ahead and processed a refund today, per Ms***'s request, in the amount of $back to her credit card for the cost of item #*** Please allow 48-business hours to see the credit appear on the credit card statement Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As of today, May 10, I have NOT received my refund of $
Regards,
*** ***
I cannot find any orders under that name and address nor do we have any supervisors or operators with the names givenI don't know if they have the correct company
.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am still waiting for the refund to my account
RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Re: *** *** Situation - rejection of "courtesy" excuse from *** ***.I was charged $on September for a wigI promptly returned the item to PY by insured priority mail.I received a $refund on October from PYI received another $refund on November from PY.The total of all refunds is $the same as the original amount chargedThe $refund was no "courtesy" as I paid shipping and other fees at no cost to PYI ask that PY not claim they refunded the $as a "courtesy"PY has no right to claim credit for some action they did not pay forI regard PY's marketing as deceptive and am considering filing additional complaints - PY is harvesting unearned revenues from their customers, many being seniors.*** * *** *** *** *** on regards,
*** ***
This issue was resolved with Ms*** on 07/07/ We sent Ms*** exchange order # *** on 07/07/for item # Tin size 3X Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy
my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The *** *** returns policy, as stated in our catalogs and on our website, is as follows;* Within days, items may be returned for a refund, minus shipping and processing fees Smart Label fee of $will be deducted, if applicable * Within 31-days, items may be returned for a refund, minus a $restocking fee (per item), and shipping and processing fees Smart Label fee of $will be deducted, if applicable.We gave Ms*** a courtesy refund on the shipping and processing fees ($14.98) even though our policy states that items may be returned for a refund minus the shipping and processing fees
We apologize that Ms*** has continued to received our catalogs We have escalated the issue internally to ensure that Ms*** has been permanently been removed from our mailing list Ms*** may receive another catalog or two as the catalogs are printed and distributed in advance
Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
At the time I had written the rebuttal, there was not a credit issued in my nameI called several times before someone investigated my claim, and issued the $creditI then placed the order as statedWhile this case has been resolved, I will no longer be doing business with this company Thank You, *** ***
We have not received a mail order with a money order payment for Ms*** Ms***, however, has placed two other recent orders with us using a credit card (Mastercard) Ms*** placed phone order #*** in the amount of $on April 13, Ms*** also placed
web order #*** on June 21, in the amount of $
We apologize that Ms*** did not like the product(s) that she ordered. The items that she ordered were Final Sale items. Our policy on Final Sale items is that they cannot be returned for a refund or an exchange. As a one time courtesy we will refund Ms*** $which
is the cost of the items and shipping. The refund will be received via check; please allow 10-days to receive the refund check in the mail. Thanks
Ms*** placed web order #*** on 04/27/ Ms*** returned item #*** for $on 05/20/ When we received item #*** back from Ms*** the tags had been removed and the item had been modified (cut) by the customer Our returns and exchange policy, which is
outlined on our website and in our catalog, states that items not received back in pristine condition will be discarded with no exchange or refund applied We will issue Ms*** a refund in the amount of $as a one-time courtesy
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
Ms*** placed web order #*** on 10/04/from Especially Yours She ordered three items; item # *** for $69.99, item # *** for $109.99, and item #*** for $ Ms*** returned all three items The first item, #***, was a Final Sale item Final
Sale items, as stated on our website and in our catalog, cannot be returned for a refund or an exchange The Final Sale policy can be found on our website On the home page of www.***.com there is a section titled "Customer Service." The first bullet under the "Customer Service" section is "Returns & Exchanges." Our Return & Exchange policy is listed in detail in this section The Final Sale policy on www.***.com is as follows;"Clearance and Final Sale items CANNOT be returned Any returned Clearance and Final Sale items will be DONATED TO CHARITY on your behalf, with no exchange or refund applied."The second item that Ms*** returned, item # *** for $109.99, was refunded back in the amount of $ The third item that was returned, item # *** in the amount of $129.99, was refunded back in the amount of $ Item # *** was a Drop Ship item Drop Ship items, as stated on our website, may be returned for a refund, excluding shipping and processing fees All Drop Ship returned items will incur a 20% restocking fee Ms*** incurred a $restocking fee on item # *** ($x 20% = $26.00) Ms*** used the optional Smart Label to return her items The optional Smart Label fee is $ Ms*** received a total refund of $back to her credit card on 10/20/ As a one-time courtesy, we will give her an additional refund in the amount of $for item # *** which was the Final Sale item The additional $refund will be processed as a refund check Please allow 10-business days to receive the check
Ms*** placed phone order #*** on 03/18/ She ordered (2) of item # T The cost of the two items was $ We received Ms***'s return on 05/17/which exceeded the number of days of our return policy as Ms*** points out in her statement
Our return policy is outlined in our catalogs and on our website As a one-time courtesy we will issue Ms*** a merchandise credit in the amount of $(cost of the items) to be used on a future order(s)
We apologize for the delay that Ms*** experienced in receiving her refund. Ms*** was refunded $
We attempted to contact Ms*** by phone and email on 02/27/to assist her in finding a different item per her initial Revdex.com request; however we did not receive a response from Ms*** We have gone ahead and processed a refund today, per Ms***'s request, in the amount of $back to her credit card for the cost of item #*** Please allow 48-business hours to see the credit appear on the credit card statement Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
As of today, May 10, I have NOT received my refund of $
Regards,
*** ***
I cannot find any orders under that name and address nor do we have any supervisors or operators with the names givenI don't know if they have the correct company