Spinnaker Resorts

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like the amount of $taken off immediately Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Our records reflect that there is nothing more to do on this account According to the loan administration department the account was closed due to a default on the loan and therefore Mr [redacted] no longer has any further financial obligations to perform under the purchase contract associated with the timeshare We have closed interest in this matter simply due to the fact the account was officially closed on 2/24/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] i

My understanding is that you have been in contact with Mr [redacted] and he has explained how we can go about reimbursing you for the Dream Week certificate that you usedThanks, [redacted]

We have researched Mr***'s complaint and we have cancelled the day/ night open dated package and refunded the $collected I personally listened to the verification of the package purchase which was recorded for Quality Assurance and Training purposes At the 5: minute mark of the recording the Quality Assurance officer went over exactly what you were to receive with the package The transcript reads as follows: Quality Assurance Officer: "Now, Mr***, a Quick Recap your full Vacation Package, it is for day / nights and all of those gifts that you and I just covered together, The price you have agreed to pay for this heavily discounted promotional offer is $299.00; and it is my job as quality assurance to go over the taxes and resort fees of $now these taxes and resort fees include items such as state and local taxes, cleaning of your unit, priority parking for you and Mrs***, and Priority shipping of your confirmation Now from this point, you will owe no additional monies at cheor check-out and your vacation package is paid in full; and I do have your permission to authorize the $" Mr***: "Yes Sir"At the 8:minute mark of the conversation the transcript reads as follows: Quality Assurance Officer: "What I am going to do is send out of this information today, the first confirmation to your email within hours and your confirmation letter to your home within -business days now what I'm going to do is finalize the transaction in one charge totaling $398.00; and again Mr [redacted] your statement is going to show Monster Reservations Group, so to be clear sir, You and Miss Debra will owe no monies at cheor check-out even if this is used on a major holiday sir, you are paid in full; and I do have your permission to finalize this $398.00?"Mr***: "Yes Sir"I will make this recording available to Mr [redacted] if he doubts what our investigation revealed However, as it stands we have cancelled the purchase of the vacation package and refunded Mr***'s credit card in the amount of $and we have also placed Mr [redacted] on our Do Not Call list as he will be excluded from any further promotional offers from Spinnaker ResortsThank You, [redacted] Director of Customer RelationsSpinnaker Resorts, Inc

We have been informed that both advance deposits have been refunded to MsFulkerson and we apologize for the misunderstanding with regard to the Cancellation policy We appreciate her information with regard to the confirmation letter's verbiage being a bit ambiguous and have taken steps to make the policy more clear for everyone in the futureThank You,Customer Relations Dept.Spinnaker Resorts, Inc

Mr [redacted] , I have placed a request to cancel your contract and refund the monies we collected via your credit card ending in A total of $1,should be showing as refunded within the next - hours Sincerely *** [redacted]

We have placed MrSchneweis on the Do Not Call list

Our records reflect that we refunded $on or about 7/8/ Please advise if this is not accurate.Thank You, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Phone number to be placed on DNC list by Spinnacker Resorts is ###-###-####Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have no idea to whom I am speakingBefore I can respond, I must know to whom I am responding so that I am able to determine if this is the right person to have this correspondence withI would also ask to know the persons affiliation and/or position with SpinnakerThank you Regards, [redacted] [redacted]

We are sorry that the customer had such a bad time, we have requested a check be drafted for $and be mailed to [redacted] *** Thanks, [redacted] Chief Customer OfficerCustomer Relations Dept.Spinnaker Resorts, Inc

Ms***: Thank you for your patience as we researched the claims that that arose in your most recent complaint with the Revdex.comAfter taking some time to investigate the claims you made, along with the information in your owner file; our records indicate that you did sign and agree to the resale attempt of your [redacted] PropertyYou stated in your complaint that you were led to believe that this paperwork would have your [redacted] contract cancelled immediately, but the documentation we have contradicts your allegation If you refer to the Timeshares Only Referral form which you signed at the point of sale you will see it specifically explains our company’s part in the referral process We were only to refer you to a third party company for you to work with to sell your non-spinnaker timeseshare resort property There is another document that supports our position and that document is called “Three Reasons”This document is one we ask all of our new purchasers to complete because it tells us the primary reasons why someone decided to purchase with our company If you refer to the form you completed it says very clearly “The ability to list my [redacted] property with a reputable company.” This seems very clear that it was explained to you that the property would be listed for sale with a reputable company, that being Timeshares Only Our records also indicate that page one (1) of the Purchaser’s Acknowledgement was signed and agreed upon, including the non-contingency of any resale or transfer of any other real estate or vacation propertyNo one can guarantee that a property is sold on the resale market as it depends on potential buyers Unfortunately, at this time we feel that there is no reasonable justification to cancel your contract based on the information that we have gathered and that you have shared with usOur records indicate that you were given the correct information, that you understood that information, and signed accordinglyWe are very happy to hear that you were able to rid yourself of your [redacted] timeshare, like you had hoped from the beginning, and we look forward to many years of smooth sailing ownership in the coming years [redacted] *** [redacted] Fax: ###-###-####

I have been an owner for over yearsWhen sold the property we were told that upkeep and change out of furniture would be like that of any personal property owned and used throughout the yearsWell the mattress in my unit has never been changedI am unhappy to write that nothing of any importance to me has been change in our unit as a matter of fact some things have been removedBoth TV's are not flat screened and the music player is a outdated CD player our last visit we could not get it to workThe living room furniture is so uncomfortable in that we would rather sat in a chairI am fed up with paying these fees and living in a one bedroom that is not what I am accustomed toI actually almost hate spending my week there Maintenance fees are demanded yearly and must be paid on time or fined which we have always done just thatBut why should I not expect what was promised for my moneyInstead Spinnaker continues to invest in other properties neglecting Waterside and it's residents

Based on the information provided by Mr [redacted] , our company will agree to the requested refund amount of $Customer satisfaction is our main priority, and while Mr [redacted] was able to travel with our company, he was not able to use the cruise certificate accordingly as he claims it was explained to himOur records reflect that the refund check of $was mailed to Mr [redacted] todayWe hope Mr [redacted] may travel with our company in the future Customer Relations Department Spinnaker Resorts Inc

Our records show the Mr [redacted] has been contacted by [redacted] M our Marketing Admin Coordinator, she is working with him to extend his 3-day 2-night stay to a 7-day 6-night based on availability on the time of year he is wishing to travelHe is welcome to continue to work with her to provide a resolution to this complaintHer number is ###-###-####

July 13, 2016: Will post this review to Google Reviews and Revdex.com Received an unsolicited phone call today @ 3:pm from a "***" who stated he was calling on behalf of Spinnaker ResortsHis call was from a disguised, phantom or fake phone number ( [redacted] : 703-204-9406)I told him that my phone number he reached me on is on the DNC list, and the number has been on DNC for a LONG time, and that I was recording his call for "training purposes"He immediately hung upI immediately called the phone number back, and there was no answer, just ringing ANY company, like Spinnaker Resorts, that appears to engage in, or pays another company or person, to make any unsolicited phone calls for the purpose of selling a timeshare, should raise a red flag to everyoneSelling timeshares by phone is a business practice, but not a legal one if the phone number receiving the call is on the DNC list Would any smart person really want to give this company any consideration for their product if that company doesn’t even follow the law by obeying the DNC list?

According to our records the customer was refunded the $she was asking for on or about April 2,

We apologize for the issues with the telemarketing company. I have instructed the Customer Service Manager to Refund the monies as requested. Sincerely, [redacted] Chief Customer Officer (CCO)Spinnaker Resorts, Inc.