Spinnaker Resorts

We have reviewed the complaint from Ms. Gaskin and we are refunding the monies collected and cancelling the vacation package as requested.  Sincerely,[redacted]

Mr. and Mrs. [redacted],This information has been forwarded to contract administration department.  Our records reflect that the Memorandum of Timeshare Lease for your Bluewater Property has NOT been recorded in the county records as of today's date.  However, we do see notes in your...

file that we have the neccessary documentation to complete this on your behalf.  Please give us another 30 - 45 days to have this completed.  We are sorry for the delay.Thank you,[redacted]

We have been informed that both advance deposits have been refunded to Ms. Fulkerson and we apologize for the misunderstanding with regard to the Cancellation policy.   We appreciate her information with regard to the confirmation letter's verbiage being a bit ambiguous and have taken...

steps to make the policy more clear for everyone in the future. Thank You,Customer Relations Dept.Spinnaker Resorts, Inc.

We have reviewed the complaint from the owner and have reconsidered our position.  We will no longer refuse to accept the $1500 Exit Program fee.  If the complainant agrees we will send a settlement and release agreement in conjunction with a deed transferring ownership and all...

responsibility back to the Resort.  Thank You,Customer Relations Dept.Spinnaker Resorts, Inc.

We are sorry that you have been contacted.  We have updated our records to ensure your telephone number has been purged from any of our marketing campaigns.  We cannot say for sure that we or a third party company has contacted you in the past, but rest assured we have no plans to contact...

you in the future.
Thank You,
Customer Service
Resort Sales by Spinnaker, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]i

Based on the information provided by Mr. [redacted], our company will agree to the requested refund amount of $200.00. Customer satisfaction is our main priority, and while Mr. [redacted] was able to travel with our company, he was not able to use the cruise certificate accordingly as he claims it...

was explained to him. Our records reflect that the refund check of $200 was mailed to Mr. [redacted] today. We hope Mr. [redacted] may travel with our company in the future. 
Customer Relations Department
Spinnaker Resorts Inc.

Ms. [redacted],
We apologize for the way that your were treated on the phone when you were called.  I have conducted preliminary research and have requested ALL of our telemarketing locations to check their telephone records and their databases to determine when you were contacted...

and by whom.  My queries have come back with a negative result, meaning that we have no record of your telephone number being called by our telemarketing companies or departments nor do we have a record with your name attached to any "lead" in our databases.  
If you could provide the date, times and telephone numbers which you were contacted, then it would give me more to go on.
Sincerely,
[redacted]
Corporate Director of Quality Assurance
Spinnaker Resorts

We have placed Mr. Schneweis on the Do Not Call list.

Mr. [redacted],
I have placed a request to cancel your contract and refund the monies we collected via your credit card ending in 6382. 
A total of $1,649.00 should be showing as refunded within the next 24 - 48 hours.
Sincerely
[redacted]...

[redacted]

We apologize for the inconvenience you have suffered.  I have notified all of our phone rooms to ensure your telephone number is listed on our Do Not Call Lists. 
Thank You,
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[redacted]
Customer Relations Department 
Spinnaker Resorts, Inc.

We will be canceling the package and refunding the customers monies paid.  I believe the refund has already taken place, however, if not I will ensure it is taken care of today. 
Thank You, 
[redacted]
Chief Customer...

Officer
Customer Relations Department
Spinnaker Resorts,Inc.

Mr. [redacted],
We are saddened to hear that you've decided to cancel your purchase contract
with...

Spinnaker Resorts. I read through your reasons and wanted to ensure that
we clear up a few of points which you touched on.   
1) In your Cancellation acknowledgment it is very clear that you have a 5 day
right of rescission to your contract. South Carolina mandates this rescission
period via State Statutes and therefore there is no possibility that we would
fail to refund your monies.  If this was a standard practice of ours then
there would be no Spinnaker Resorts in existence because we would have been
shut down by the State of South Carolina a long time ago.   
2) You stated in your "complaint" that you were told there were tiers
of memberships in order to obtain better or more access to certain inventory
via the get-a-way program through Interval international but when you called
Interval International they told you that all members have the same access with
the exception of Platinum Members; as they have access to Inventory before
other Members.  Our records reflect that with the purchase you were given
the Platinum Membership and therefore you would have the additional benefit of
access to inventory before other members.  In our opinion having access to
Inventory before anyone else is essentially the same thing as having better or
more access than other members.  It appears there was more of a
misunderstanding that occurred.   
3) You mentioned also our Revdex.com Rating being an F rating.  What people don't
understand about the rating system with the Revdex.com is ratings are not created
equal.  The truth is that depending on the type of business and the
services you offer has a lot to do with where your rating begins.  Keep in
mind that Spinnaker Resorts have approximately 50,000 owners and if you
consider the minor amount of complaints shown on the Revdex.com’s website, coupled
with the fact that more than half of those are actually about Vendors to which
we obtain vacation travelers  to come see
our resorts. 
In closing, by law we have to refund your monies within 20 days from the date
you postmarked your letter.  You will be
refunded well within the statutory guidelines. We are sorry that a misunderstanding
caused you to change your mind about purchasing.  We feel , however, that
you were a bit premature with your complaint considering that you have not been
wronged in anyway and you failed to allow the outcome of your cancellation
request to come to fruition.  So we
appreciate your time and effort in posting your perception of the events on
line when a simple email communication to our offices would have sufficed; as you
would have received a refund without filing this complaint. 
Sincerely,
[redacted]
Corporate Director of Quality
Assurance
Resort Sales by Spinnaker, Inc.
35 DeAllyon Avenue
Hilton Head Island, SC 29928

Our records show the Mr.  [redacted] has been contacted by [redacted] M our Marketing Admin Coordinator, she is working with him to extend his 3-day 2-night stay to a 7-day 6-night based on availability on the time of year he is wishing to travel. He is welcome to continue to work with her to provide...

a resolution to this complaint. Her number is ###-###-####.

Spinnaker will put Mr. Hoyle on our DNC list if he will provide us with the number(s) he would like blocked

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have no idea to whom I am speaking. Before I can respond, I must know to whom I am responding so that I am able to determine if this is the right person to have this correspondence with. I would also ask to know the persons affiliation and/or position with Spinnaker. Thank you.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

All of the information is being
reviewed by the Developer Council.
yes;">  Expect
a final decision in about 2 weeks.

We apologize for this formality and want to ask that you provide all contact numbers that you wish not be contacted on so that we can make sure we put those requested numbers on the do not call list.

Ms. [redacted],
You have made some allegations which are extremely upsetting to hear.  Under no circumstances would we ever condone an employee of Spinnaker Resorts to resort to name calling for any reason.  We expect professionalism and rest assured I will be conducting a...

full investigation of this matter.  If you could provide me with a little more specific information it will allow me to finish quicker.
Please advise me of the following specific details:
1) what dates and times did you call our offices? 
2) what dates and times did our personnel call you? 
3) what telephone numbers did you call FROM? (your numbers)
4) what telephone numbers did you call to reach us? 
5) do you know the name of the person who allegedly called you a "Deadbeat" ?
Once I obtain this information I should be able to track down the calls and listen to the recorded conversations which transpired.  I also will be contacting the accounts receivable manager and request a full audit of your maintenance fee account to determine if you are eligible for a refund as you have requested. 
Please respond as soon as possible with the answers to the questions listed above and any other information you believe may help with my investigation. 
Thank You,
[redacted]
Corporate Director of Quality Assurance
Spinnaker Resorts