Spotify

Hello,
In order to try and locate these payments, we would require some further information regarding the exact payment. I have contacted the customer directly to acquire this information. This should allow us to track down the payment, and investigate further.
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Regards,
[redacted]

Hello, We'll contact the customer asap. Thanks,

We are investigating and will contact the customer soon.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hey,I have reviewed the customers case and I can see that we were contacted several times in regards to the some issues involving the Family Plan. However, none of these issues related to the users complaint. Unfortunately in this case we're not able to provide a refund for the...

user. However, as a gesture of good will we are open to providing the user and his two siblings each 3 x 30 day Premium codes, once the Family Plan has expired on each account.Thanks,

Hello,I have now contacted the customer with a solution to this matter. Regards,[redacted]Spotify[redacted]

Hi there, 
I have had a look into your account under the email [redacted] however can only find a [redacted] account with a 7 day trial on it, it could be the case that you have created an account under another email address. If you could provide me with any alternate...

email addresses that you use I would be more than happy to look into this for you.
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I did not receive an answer regarding how did they get my credit card number and info. Also, it is not safe to provide them with any more info. they are requesting about my bank or credit card.
I did contact my credit card to stop any further unauthorized payments to this company.
Thank you
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi thereWe will contact the customer and try to resolve the issue. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there
id="docs-internal-guid-1e648ceb-1d67-b785-20f2-716b27e70a31">We will contact the customer and try to resolve the issue.
Thanks,

Hello,
 
This user made a payment through a third party, Boku. We assumed that the user contacting Boku should be able to get this resolved, but it appears they were unwilling or unable to do a refund. We contacted Boku directly, and they have since processed a refund. 
 
This refund should be with the customer within three to five working days, and we are satisfied that this should be resolved now. 
 
 
Regards,
[redacted]
[redacted]

Hey there,
 
Thanks for getting in touch.
 
We're investigating it and will contact the customer directly to resolve the...

issue.
 
Thanks for your kind attention.
 
Have a nice day:)
Tell us why here...

Hi there,
We have responded to the customer today - we haven't yet been able to locate a Premium account so once we do we will get this sorted.
If you have any questions, please do not hesitate to reach out to me.
Kind Regards,
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[redacted]
[redacted]
[redacted]
[redacted]

Hey there,We'll get back to the customer and try to resolve the issue.Thanks!

Hey,Awaiting customer's verdict once payment date has arrived to ensure charges have stopped.Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That is absolute [redacted]. I very clearly detailed in my correspondence with spotify why that was not possible, but again, as they've been doing for the past two months, they obviously did not read anything I've sent them. To summarize: I deactivated my [redacted] account over THREE YEARS ago, I don't remember the password. When I had to go back and deactivate my account again after they reactivated it, I had to contact [redacted] to have my password reset because I didn't know the password anymore. More importantly, just to double check, I went through the steps it would have taken for me to accidentally log in to [redacted], and it is simply not possible that I would've mistakenly gone through all the steps necessary to log in to [redacted] (I would've had to click on the button that clearly states: "Log in with [redacted]," then a NEW BROWSER WINDOW OPENS, it directs to [redacted]'S log in website, where I would've had to enter my email and [redacted] password--that I haven't know for three years). I'm sorry, I know that everyone who works at spotify is a [redacted] it, but there is no way that by accident I went through all those steps when all I was trying to do was play music. I didn't accidentally go through the process of signing in to a website that I've deliberately avoided for three years just to listen to a song. I would have noticed that I completely left the application spotify and was suddenly on the [redacted] Internet.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey, 
 
We've contacted the customer and asked them to talk to their bank to get the overdraft fee refunded. 
 
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

They did email me however, their solution to my issue was for me to email them private information and I do not feel safe doing so.  I asked them for a contact number which they have failed to provide.  I do not think I should have to EMAIL them, bank statements or numbers from my account in order to resolve this.  I would like to resolve this matter in a manner in which does not put personal financial information out there in a email hence asking them for a phone number to provide this information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
I have checked both email addresses ([redacted] and [redacted]) and unfortunately can’t find a case that was created through our contact form.
I can see [redacted] has two Spotify accounts with these email addresses. 
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1. The first account was created with [redacted] page ‘[redacted]’and email address  [redacted].
As [redacted] advised the premium was cancelled on this account on [redacted] March 4014 but on the same day new payment details were added and [redacted] resubscribed to Premium on [redacted] March 2014 and the subscription has been running ever since.
2. The second account with username ‘ [redacted]’ and email address [redacted] was created on [redacted] May 2014.
[redacted] subscribed to the 30 day free trial on this account on [redacted] May and this was converted to a normal premium subscription and [redacted] has been paying ever since. This second account is the active account [redacted] has been using.
I will be happy to refund the three payments made on the first account from May to July, as the customer has been paying twice but only using the one account.
[redacted] has been using the second account on a daily basis so I won’t be able to refund any payments on this account, but I would be happy to cancel this subscription if that’s what he prefers.
I will contact [redacted] directly with the same information, so we can go through the refund process and I hope this will resolve this case.
Thanks,
[redacted]