Spotify

Hey, 
 
We've responded to the customer regarding their payment issue. 
 
Thanks,

This company is ripping people off. My 16 year old son has been trying to cancel his subscription for months now and can't contact anyone at the company. He's being charged $ 9.99 every month. See the link below for hundreds of others who are experiencing the same thing. [redacted]

Hello,
In this matter, we are unable to provide a refund for the customer in accordance with our terms and conditions. We request that this case be closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have reached out to this customer directly, however there seems to be nothing that we can do if they are unwilling to release information about the account, there is no record of their email anywhere in our systems.
 
Kind regards

Hey,User can cancel their subscription by heading to [redacted], logging into their account, selecting Subscription and finally 'Cancel subscription'. We will get back to the customer to ensure the correct steps are taken.Thanks,

Hey,We'll get in touch with the customer and attempt to resolve the issue.Thanks!

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Spotify has asked for an authorization code that is not available from the bank. I have contacted the credit card company and they will not give out this number. The issue is NOT resolved at this time. I would like to be notified when they resolve this issue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There,
I will look into the customers history and figure out what's going on.
I shall then contact them directly to sort this out.
Kind regards,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I got an email again saying that the complaint account was closed.  I replied to the email last so it shouldn't have been closed on my end.
 
Any help with this is appreciated.
 
I still have yet to receive the 6 months worth of payments that I was told I would receive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If any new charges appear, I will try to add to this chain of correspondence or start a new chain with this complaint reference number. Thank you so much for your attention and help with this.
Susan J[redacted]
Sincerely,
[redacted]

Hey,
We'll take a look at this and do our best with the customer to come to a resolution.
Thanks,

Hi there, 
 
We will respond to the customer right away. 
 
Thank you,

Hi there, 
 
We'll contact the customer right away. 
 
Thank you.

Hey, We have gotten back to the user today requesting security information. We have received the security information and will get back to the customer today to try to resolve this case.Thanks,

Hi,
I will contact [redacted] directly to find the second payment.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

[Your Answer Here]
The business told me because I know the person who used the card they won't refund but still I did not receive the services n it is my card whether I know them is not relevent u charged me for services I didn't receive  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There,I will contact the customer directly and get this sorted.Kind regards,[redacted]

Hello,I have located a recent email from the customer, and I am now replying to them directly to get to a resolution for this issue.Regards,[redacted]Spotify[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]