Spotify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

They did email me however, their solution to my issue was for me to email them private information and I do not feel safe doing so.  I asked them for a contact number which they have failed to provide.  I do not think I should have to EMAIL them, bank statements or numbers from my account in order to resolve this.  I would like to resolve this matter in a manner in which does not put personal financial information out there in a email hence asking them for a phone number to provide this information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have reached out to this customer directly, however there seems to be nothing that we can do if they are unwilling to release information about the account, there is no record of their email anywhere in our systems.
 
Kind regards

Hi,
I have checked both email addresses ([redacted] and [redacted]) and unfortunately can’t find a case that was created through our contact form.
I can see [redacted] has two Spotify accounts with these email addresses. 
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1. The first account was created with [redacted] page ‘[redacted]’and email address  [redacted].
As [redacted] advised the premium was cancelled on this account on [redacted] March 4014 but on the same day new payment details were added and [redacted] resubscribed to Premium on [redacted] March 2014 and the subscription has been running ever since.
2. The second account with username ‘ [redacted]’ and email address [redacted] was created on [redacted] May 2014.
[redacted] subscribed to the 30 day free trial on this account on [redacted] May and this was converted to a normal premium subscription and [redacted] has been paying ever since. This second account is the active account [redacted] has been using.
I will be happy to refund the three payments made on the first account from May to July, as the customer has been paying twice but only using the one account.
[redacted] has been using the second account on a daily basis so I won’t be able to refund any payments on this account, but I would be happy to cancel this subscription if that’s what he prefers.
I will contact [redacted] directly with the same information, so we can go through the refund process and I hope this will resolve this case.
Thanks,
[redacted]

Hello,
In this matter, we are unable to provide a refund for the customer in accordance with our terms and conditions. We request that this case be closed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I got an email again saying that the complaint account was closed.  I replied to the email last so it shouldn't have been closed on my end.
 
Any help with this is appreciated.
 
I still have yet to receive the 6 months worth of payments that I was told I would receive.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

[Your Answer Here]
The business told me because I know the person who used the card they won't refund but still I did not receive the services n it is my card whether I know them is not relevent u charged me for services I didn't receive  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey,User can cancel their subscription by heading to [redacted], logging into their account, selecting Subscription and finally 'Cancel subscription'. We will get back to the customer to ensure the correct steps are taken.Thanks,

Hey,We'll get in touch with the customer and attempt to resolve the issue.Thanks!

Hello,I have located a recent email from the customer, and I am now replying to them directly to get to a resolution for this issue.Regards,[redacted]Spotify[redacted]

Hi,
I will contact [redacted] directly to find the second payment.
Thanks,
[redacted]

Hey, We have gotten back to the user today requesting security information. We have received the security information and will get back to the customer today to try to resolve this case.Thanks,

Hi there, 
 
We'll contact the customer right away. 
 
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If any new charges appear, I will try to add to this chain of correspondence or start a new chain with this complaint reference number. Thank you so much for your attention and help with this.
Susan J[redacted]
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Spotify has asked for an authorization code that is not available from the bank. I have contacted the credit card company and they will not give out this number. The issue is NOT resolved at this time. I would like to be notified when they resolve this issue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There,I will contact the customer directly and get this sorted.Kind regards,[redacted]

Hi there, 
 
We will respond to the customer right away. 
 
Thank you,

Hi There,
I will look into the customers history and figure out what's going on.
I shall then contact them directly to sort this out.
Kind regards,
[redacted]
[redacted]
[redacted]

Hey,
We'll take a look at this and do our best with the customer to come to a resolution.
Thanks,