Spotify

Hi there,
 
Thanks for sending the complaint over.
 
We'll reach out the customer directly.
 
Thanks !

Hey,We will contact the customer and try to resolve the issue.Regards

Hi there,
 
We will contact the customer right away. 
 
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

until they refund the monies back into my account like spotify promised within 3-4 days I do not accept this matter as being resolved, I have been trying to get this matter resolved with spotify for a month and they have broken their word over 20 times so until I have the full refund deposited back into my account than I do not consider this matter resolved. thank you Revdex.com.
 [redacted] Spotify [redacted] (I can see this second account was accidentally created and when you signed up in October you first signed up on the [redacted] account and probably logged into your account with username [redacted]' realised you didn't have premium and sign up again on this account.Due to this I have refunded all 4 payments made on the second account, which you will receive within 3-5 working days. I would like to close the second account to save future confusion, can you confirm this would be okay?)
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

Although [redacted] has corresponded with me, to date the funds have not yet been re-funded into my MasterCard account. I will respond accordingly when the funds have been reimbursed.Thank you,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your prompt attention to this matter.
Sincerely,
[redacted]

Hi there, 
I'm sorry to here there has been some trouble with yourself and Spotify.
I have had a quick look and cannot find any emails from [redacted] nor an account associated with that email. 
Is there any other emails you could...

have used to email through to us and set the account up with, I'd be more than happy to look into this for you.
Kind regards
[redacted]

Hey there,We will get back to the customer as soon as possible.Thanks,

Hey,
 
Thanks for sending this over to us.
 
We'll get back to this user now.
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Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 waiting on my refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has...

been resolved.
Sincerely,
[redacted]

Hello, 
We've responded to the user.
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]My ex used my debit card to get spotify and I have tried several times to cancel it.  [redacted] is his screen name
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 
 According to the Spotify app, my user name is [redacted], and the last payment transaction was made with [redacted] card ending in [redacted], this is rediculous!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, 
If you could provide or forward the cancellation confirmation email to [redacted] with the Subject line '[redacted]' I would be happy to refund you the money. 
Could you also send me the username associated with your account. 
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Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am currently in contact with a representative from Spotify and...

we are trying to resolve the issue. My problem has NOT been solved yet.
Sincerely,
[redacted]

Hey,Customer got in touch with us yesterday and we are currently awaiting a response from . We will make sure that our efforts to locate his daughters account and cancel it's subscription are outstanding. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

What kind of a reply to the case is this 
"[redacted]"
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi There,I will contact the customer directly in order to get this sorted for them.Kind regards,[redacted]Spotify Customer Support

Hey,Thanks, we'll attempt to contact the customer and try to resolveRegards