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Spotify Reviews (1295)

Review: My wife signed up for a "Spotify Premium" Account on January **, 2015 for a 30 day trial period, the an order ID number was[redacted].

Prior to the 30 trial subscription expired, my wife canceled the subscription on their website. She has not logged onto or used the service since before the cancelation., we noticed our bank was drafted in the amount of $10.81 starting in February 2015. We have attempted to resolve and dispute this issue directly with spotify and tried to cancel the membership 4 times. We have emailed them multiple times and we keep getting a response that says, we will look into that.

They have drafted $10.81 from our account in February, March, April, and May. We have contacted our bank and informed them the charged are unauthorized and fraudulent.Desired Settlement: Full refund in the amount of $43.24 for the unauthorized drafts.

Reduction of the Spotify Revdex.com rating.

Revdex.com contact the appropriate authorities and notify them of potential criminal activity by spotify.

Business

Response:

Hi,I have been in touch with the customer directly regarding this matter.Thanks,[redacted]

Review: when I first became a subscriber to spotify USA music company there's a initial process of setting up a account to connect the service too and also requested information of the persons credit card if subscribing to premium service of 9.99$ monthly..when setting up account their are two options given....1. log in w [redacted] account or login w email account... I decided to use my [redacted] account..in November of 2014 I locked myself out of my [redacted] account and couldn't access stopify no more because of that....I really enjoy spotifys services so in order to obtain anew spot icy account I had to do a new account...I paid the balance due notified spofity through email and also deactivated the account ....I immediatly created a new [redacted] account and a new spofify account...in December I had to access all my records of my transudation history for a issue that's not connected to this problem....upon doing so I noticed charges on my card from spot icy were they had been taking from both accounts current and old....also I canceled my second account back in December payments have been take for that account...I really need help recovering the money..Desired Settlement: 120

or amount owed

Business

Response:

Hi There,I will contact the customer directly in order to get this sorted for them.Kind regards,[redacted]Spotify Customer Support

Review: I had a new card issued b/c of fraud issues with the card... When I tried to use another card, spotify started charging 13$ instead of 10$ monthly. I feel that this practice is unjust and unfair. There was no notification that the service was going to charge more and for this to happen all of a sudden when the card needing to change is lame. I love the service but think that ive been singled out b/c my card number changed.

The last charge on my old card was in October. The new charges started in December.

Please helpDesired Settlement: Please... I do love music and the service! [redacted]

Business

Response:

Hello,We'll reach out to the user directly.Regards,[redacted]Spotify[redacted]

Review: I signed up for a fee account but have been charged 10.69 since August of 2015. I have attempted to cancel thru their site but is says I have a free subscription. I submitted a contract form stating as such but never heard back from them. I have just gone to my bank and had to use a stop payment and also attempting to recoup the previous fees. I have not used this account.Desired Settlement: To refund all of the fees as well as the stop payment charge that I had to utilize in order to cancel this account.

Business

Response:

Hey,Thanks for passing this one over.I'll get in touch with the customer.Thanks,

Review: I purchased Spotify in June and Cancelled it in July....... They have continued to take money out of my account after cancellation. There is no way to contact them and get this issue resolved.rnDesired Settlement: I would like my payments of $10.59 returned from July through October.

Business

Response:

Hi,I have replied to [redacted] directly so we can resolve this complaint.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]My ex used my debit card to get spotify and I have tried several times to cancel it. [redacted] is his screen name

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,I have replied to [redacted] today and this should now be resolved.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am trying to cancel my spotify premium membership. The website has a link to "cancel your membership." However, when I click on the link the website freezes. I have launched several latency and internet speed searches, and can provide screenshots of this, and the website continues to be unreachable. To make it worse, spotify fails to provide phone numbers to customer service to cancel the service. I feel robbed, scammed, and taken advantage of.Desired Settlement: Refund the time that it takes to cancel my account, and stop recurring charges.

Business

Response:

Hello, We've reached out to the customer to resolve the issue. Thanks,

Review: I noticed on my credit card statement for this month that I had two charges from Spotify on consecutive days. I then examined older statements and realized that this has been happening for several months.

When I went to the customer support page on their website, this problem was the first option in the dropdown menu. Clearly this is something the company is aware of. And yet, when I selected this option and filed a complaint, I received a generic email response directing me to online FAQs and a [redacted] help account.Desired Settlement: I would like the money refunded, but I also think Spotfiy should take whatever measure is needed to address this problem. As it stands, the company seems very aware that they frequently (I am inferring) double-charge their customers, and they leave it up to the customers to notice and take action. Obviously, people are responsible for staying on top of their credit card statements, but this strikes me as a deeply unethical business practice. Moreover, even though the customer support page recognizes this as a problem, reporting it does not appear sufficient to get a remedy.

Business

Response:

Hello,I believe I've located this second payment, and I'm contacting the customer directly to get some confirmation.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have cancelled twice with this company I was initially charged on june [redacted], 2014 and immediately after I cancelled because I had orders to go overseas. I did not need this service which is why I cancelled. The company has charged me twice since then and have not responded to my emails. I cannot call because I am overseas on military orders.Desired Settlement: I would like the refund of $18.98 and a surety that I will not be charged again for services I do not use or need

Business

Response:

Hello,

I was unable to find any previous messages or accounts, and I've reached out to the customer to try and find out more information.

Regards,

Spotify

Review: Trying to cancel my subscription but I forgot my password.When I try to get help to reset my password there is a issue with that.The link im sent to doesnt reply.unsatisfactory customer service.Can't loggin to use service .Desired Settlement: To cancel my subscription please!

Business

Response:

Hey, We've contacted the customer and cancelled their subscription, so they won't be charged again. Thanks,

Review: They have taken $9.99 out of my checking account since Oct 2013. I have NEVER given them permission to take any money out of my aaccount and I don't even have a Spotify account. My ex boyfriend has given them my account information and has since tried to get this payment stopped also. I have tried to call them and also have emailed them. In February they said I had to have my ex contact them and he did but the payment is still coming out every month.Desired Settlement: I would like to have the payments refunded since October since they didn't have my permission to withdraw anything from my account.

Business

Response:

Hi there,

I have done a little investigation on this, it seems we have responded to a couple of the emails you sent in, one of these being in february, we asked for some more information on the account so we could find the charge and return the money to you, however we received no response. After this we received an email through today which we have responded to.

We are very keen to get this resolved for you.

Kind regards

Review: Spotify is charging our PTO bank account, and the PTO has not authorized it. There is no phone number to call them, and in order to email them, I have to set up an account, which I don't want to do. We don't know how they got our debit card number, and there is no way to find out.Desired Settlement: I want the account canceled and to be refunded the charges dating back to December 2013.

Business

Response:

Hello,

We are investigating this issue, but we require further information regarding these payments in order to remedy the situation. I have contacted the customer directly on the provided '[redacted]' email address, and will await their reply.

Our message will be sent from '[redacted]' email address.

Kind Regards,

Review: I am being billed for an account I never consented to, one which I asked to be cancelled in February, and was refused. I have been charged 9.99 in january, february, march and april despite numerous emails asking them to cancel my account, which I never opened in the first place. They have no contact phone number, and are unresponsive to emails.Desired Settlement: I want a refund of the money they have been billing from my checking account, this is the worst company for customer service I have EVER dealt with.

Business

Response:

Hello,

The user had been in contact with one of our advisors, and they managed to locate a second account.

These refunds should be to the user within the next few days, and resolve this issue.

Regards,

Review: I noticed recently a charge to my credit card for $29.99, since April 2015 every month, including 7-**-15. I have no recollection of ever doing business with SPOTIFY, don't know who or what their product is even? I notified my credit card fraud department and they told me to contact SPOTIFY. Problem is you can't find a phone number to call them, internet addresses just link back to more advertising never giving you contact information and email is never answered. I need two payments to date refunded (April-May) and two removed from my billing account (June-July) and them out of my life forever! I need help, I do not want my credit harmed by this issue either!Desired Settlement: Refund two payments (April-May) and remove two billings (June-July) from my credit card, then close/eliminate my account forever!

Business

Response:

Hey, We'll get back to the customer asap. Thanks,

Business

Response:

Hey, We'll get back to the customer asap. Thanks,

Review: On March [redacted]I was charged $9.99 from Spotify for their premium music account. However, I cancelled my free premium trial prior to the date it ended to avoid being charged. Spotify only allows people to contact them through a contact form (via email). On March [redacted], I contacted Spotify for the first time to explain my issue. Over the past week, I have submitted a contact form four times because my issue isn't being corrected. Each time I submit a form, a person emails me back with some sort of question. I respond to their questions, but don't hear back from them. I have asked on each contact form to be contacted over the phone because email obviously isn't working, however, they haven't fulfilled that request. Spotify mischarged me and I just want the situation to be fixed and to be refunded the $9.99. I would have liked to have settled this with Spotify, but they just aren't responding to my issue, so I feel that my only option is to file a complaint.

Thank you for taking the time to read this.Desired Settlement: My desired outcome is to have the $9.99 refunded back to my credit card that is on my Spotify account.

Business

Response:

Hello!

We received a few emails from the customer over the past couple of days, where the issue was clarified clearly, and we refunded them on the 28th March 2014. This refund should be with them within three to five working days.

We have the case as resolved, and are happy to assist with any further questions or concerns.

Kind Regards,

Review: I purchase a month service from Spotify and cancel the service it was for august only but they keep charging my credit card I call the phone number from my bank statement but is not a working number so I email them and got email back from jack but hi did not cancel the service like hi told me and I keep getting charge on September and on October 9.99 each month now is up to 19.98 and is so hard to get in touch whit this guys they do that to keep charging people please stop this business from doing this kind of staff thank you Revdex.com I hope you can get my money backDesired Settlement: stop this business from doing this to costumers the phone number is not a working number they do it to keep charging and people can't get in touch with them

Business

Response:

Hey,

Review: I've attempted to contact Spotify twice using their "Contact Us" form on the company website. Note: This is the only way to contact the company because there is no customer service number present to actually speak to a representative over there phone. My complaint is that I've been getting billed twice for the past 4 months on 2 different cards of mine. One being a debit card and the other being a credit card. I only have 1 spotify account and therefore should only be getting charged once. The charge for the service is for $9.99 per month and I've asked twice to be compensated for the double charge that's been placed on my accounts. So, I've been getting charged 19.98 each month when I only should be getting charged 9.99. The total charge that needs to be returned to me is $39.96. I've written twice to Spotify per there instructions on the company website and I have never received any correspondence and the charges remain on my accounts.Desired Settlement: The charge for the service is for $9.99 per month and I've asked twice to be compensated for the double charge that's been placed on my accounts. So, I've been getting charged 19.98 each month when I only should be getting charged 9.99. The total charge that needs to be returned to me is $39.96.

Business

Response:

Hi there,

Review: I've been trying to cancel my service for three months with no resolve. It started out with being billed twice for two months in a row. I sent Spotify email stating the case they said I probably had two accounts I replied back to please close both accounts..

Now today I go back and look at my credit card and they billed me twice again. I can no longer find their email or 800-number very difficult to find support. Credit card company asked me to help them to try to find how to get contact him well I wish I knew how to contact them. All I want is my service canceled into be refunded for this months duplicated service lane 99 each $20Desired Settlement: Cancel accounts with Spotify that is hitting my [redacted] card. In addition a refund for the two bills that hit my [redacted] card on May *, 2015 and May *, 2014.

Business

Response:

Hey!We will contact the customer and try to resolve the issue.Thanks,

Review: Spotify continues to bill my credit card for a monthly subscription created by my daughter. My daughter discontinued using the "Premium" service and has attempted multiple times to cancel the subscription. All attempts have failed. The Spotify website makes it very difficult for users to cancel their subscription, as there is no intuitive way to locate directions and follow them. This is intentionally misleading the consumer and ultimately Spotify wins when the consumer becomes tired and discontinues their cancellation attempt. A very poor business model to say the least.

The following receipts are being asked for a full refund:

DATE ORDER ID PRICE

2015-03[redacted] $12.99 VIEW

2015-02-** [redacted] $12.99 VIEW

2015-01-** [redacted]39014 $12.99 VIEW

2014-12-** [redacted] $12.99 VIEWDesired Settlement: A complete refund of the 4 months referenced below.

DATE ORDER ID PRICE

2015-03-** [redacted] $12.99 VIEW

2015-02-** [redacted] $12.99 VIEW

2015-01-** [redacted] $12.99 VIEW

2014-12-** [redacted] $12.99 VIEW

Business

Response:

Hey,We will contact the customer and resolve the issue.Thanks,

Review: I enrolled in a monthly Spotify subscription, and in October of 2015 I started getting charged twice for the one subscription. I didn't notice at first, and by March decided to cancel the service. However, Spotify continued to charge my account. From October 2015 through March 2016 I was charged twice, then April 2016 through May 2016 (presently) I've been charged once even though my subscription has been terminated. Spotify has no telephone support, so via Email I attempted to get a refund on the double charges and the after cancellation charges. However, they were unable to find these charges in their system. They requested any other email addresses I use for Facebook, transaction numbers for the charges, 10 digits of my credit card number, country of origin, and a copy of my entire personal credit card statement. I provided my Facebook email address, country of origin, and text of the specific Spotify charges from my credit card statement. I tried to find transaction numbers, but my credit card agency didn't know what this was, but provided "Reference numbers" for these charges which I then forwarded to Spotify customer service. They said they could still not find the account for these extra charges and insisted they needed 10 digits of my credit card, and a copy of my credit statement. I do not feel comfortable providing this information via email and asked if I could contact them via telephone, which they said they do not offer telephone support and they cannot help me further without this information. I have disputed these charges with my credit card agency, and they have put a block on future Spotify charges and refunded all of the 2016 duplicate and extra charges.Desired Settlement: A refund of the three duplicate charges from 2015, of $9.99 each, totaling $29.97.

Business

Response:

Hey, We will get to the customer asap. Thanks,

Review: I have been trying for months to get spotify to stop taking money out of our debit card every month but they will not stop.cant even find out if account is under my name are husbands all I know is they keep taking it out and I want it to stop.Desired Settlement: I would like spotify to put the money back on my card that they have been taking out we do not have spotify and have never even listened to it.the best I can tell they owe me 8 months.

Business

Response:

Hey!We will contact the customer and try to resolve the issue.Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: MUSIC DISTRIBUTION SERVICE, INTERNET SERVICES-MEDIA DOWNLOAD SERVICE, MOBILE APPS

Address: 45 W 18th St Fl 7, New York, New York, United States, 10011

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