Sprint Corporation

December 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry filed by Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Ms***’s complaint, she has not received a full refund for equipment that was purchased and subsequently returned during Sprint’s Satisfaction Guarantee We regret the circumstances that prompted Ms***’s complaint. We spoke with Mr*** on November 23, 2016, and advised that the remaining refund was processed totaling $on November 16, 2016. Mr*** confirmed receipt of the refund and the issue is now resolved We appreciate Ms*** for taking time to provide details of her experience with our retail store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We apologize for any inconvenience this matter may have caused Ms***. If she needs further assistance with this matter, she can reach me toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

February 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX9441, *** *** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Ms***’s inquiry, she canceled service and paid her final bill, however, she states that Sprint is attempting to collect additional monies for cancellation. Ms*** indicates that she would like any balance waived and a refund of her last payment of $ We regret any misunderstanding that may have occurred regarding Ms***’s final account balance. We contacted Ms*** on January 23, 2018, and advised that her last line of service was ported on November 12, 2017, and her final invoice generated shortly thereafter. We explained that an Early Termination Fee (ETF) was assessed to her account for the cancellation of that line because the associated service agreement had not been fulfilled. As a result, we determined that the final account balance is valid and payable to Sprint. As a goodwill gesture, we offered to waive one-half of the final balance due contingent upon her payment of the first one-half within the next days. Ms*** was instructed to contact our office for acceptance of the offer and after days, the final account balance will be sustained. In addition, we must respectfully decline Ms***’s request for a $refund as there is no credit balance on the account to warrant her request We thank Ms*** for her former tenure with Sprint. If Ms*** has further questions regarding this matter, or if she would like to accept our offer, she can contact us by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April JExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Martha ***

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that when he upgraded to a new a device he was advised that the lease cancellation charges on his previous device would be waived once the device was received in our warehouse. Mr*** stated that he turned in his previous device to his local Sprint store on July 17, 2016, and was recently advised that the device was could not be located. He is requesting to have the $lease cancellation charges for the device he turned in to his local Sprint store removed Sprint has partnered with a number of third-party retailers to distribute our products and services. We are grateful for their assistance in promoting our services. Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers. We appreciate Mr*** feedback and the details of his experience will be forwarded to the appropriate managerial staff empowered to make changes in this area During our conversation with Mr*** on August 16, 2016, we explained that we forwarded this issue to our Retail Management team and after researching this matter we were able to confirm that his previous device was returned to his local Sprint store on July 17, 2016. As a result, credits totaling $was applied to his account on August 15, 2016, to remove the lease cancellation charges billed to his accountThe credits will reflect on his August invoice. Mr*** confirmed that his issue is resolved. We regret any inconvenience this matter may have caused. If I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

April 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** advised that she has been trying to cancel her services and return the devicesShe further advised that she does not like the LG device and IPhone SE she currently has. As a result, Ms*** is requesting that we cancel her two lines and without any further charges We regret any frustration that Ms*** may have experienced regarding her cancellation request, and the return of her devices. We attempted to contact Ms*** via the e-mail provided, ***.*** on April 4, 6, and 10, 2017, to discuss her complaint in detail, but we were unable to reach her. We also mailed a letter to the address on file on April 7, 2017, asking Ms*** to contact us Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sprint's resolution is appreciated in resolving the consequences of their own flawed device return policyI would encourage them to immediately amend their policy to allow persons to close their account and surrender their device(s) at any of the many Sprint location capable of accepting devices surrendered for upgrading
Regards,
*** ***

December 31,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** I***
Sprint Account XXXX***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Mr***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In his inquiry, Mr*** reports that he has a defective device that is outside of the 14-day return periodMr*** would like to have the device replaced with a new device rather than a refurbished device
We spoke with Mr*** and explained the terms of our Total Equipment Protection (TEP) program and explained that in these instances devices are replaced with refurbished devices, not newMr*** accepted the information provided and requested a $account credit as resolution to his concerns, which we applied to his accountWe also confirm that the replacement device was activated on Mr***’s line of service on December 17,
We regret any frustration this matter may have caused and we trust that the above actions have resolved Mr***’s concernsIf we can be of further assistance regarding this issue, you or Mr*** may contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Angela ***
Executive Services Senior Analyst

May 4, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # ***, ***
*** Sprint Account # XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on April 28, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention Mr***’s filing expressed his dissatisfaction with his recent device purchase. According to Mr***, the devices have fallen short of his expectations. Mr*** requested that Sprint review this matter, allow him the ability to return his equipment and cancel his account without further cost to him Sprint has reviewed Mr***’s complaint. We spoke with Mr*** on May 2, 2017, to discuss his concerns. At that time, Mr*** stated that this matter has been resolved to his satisfaction. Mr*** further stated that the disputed lines of services were cancelled and he returned the equipment. In addition, during April 2017, Sprint applied a total credit of $to Mr***’s account to offset the cost of the cancellation charges associated with the two disputed lines of servicesMr*** expressed his satisfaction with the resolution provided to him We regret any inconvenience this matter may have caused Mr***If Mr*** would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever Sprint sent me a check of $and I don't know why, I hope there will not be anymore bills and that my account is closed
Regards,
*** ***

March 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX0613, *** *** Sprint Case To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Mr*** reports that he experienced poor customer service when he contacted Sprint to address an unspecified issue. Specifically, he states he was speaking with non-American representatives and the language difficulty caused him to not receive the timely resolution he was expecting. He is requesting that when a customer asks for a representative located in the United States that we connect that customer to a representative in the United States We spoke with Mr*** on March 23, 2018, and expressed our regret for his poor customer service experienceWe appreciate Mr*** taking time to provide details of his experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Mr***’ Customer concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused. If Mr*** requires additional assistance regarding this matter, I can be reached at the Executive & Regulatory Services department at our toll-free number, 1-844-282-8211, extension ***. I am available Monday, and Tuesday, and Thursday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

July 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** expressed her dissatisfaction with our customer service representatives while trying to resolve a device issue. Ms*** stated that her device stopped working on June 30, 2017, and will not power onShe stated she was referred to our store for assistance, and the store technician advised her to file an insurance claim as the device cannot be fixedMs*** said she called customer service back and was told she will have to pay $for the deductible to file a claim. As a result, Ms*** is requesting for her device to be repaired Our record reflects that Ms*** started service with Sprint on February 24, 2017, with five lines of serviceTo resolve this matter, we offered to credit the $deductible as a one-time courtesyDuring our July 14, 2017, conversation with Ms***, the information was explained to her. She thanked us for our help Ms*** subscribes to our TEP option on her ###-###-#### of service. If the problem with her device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits. Ms*** will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month periodIf the problem with Ms***’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she should contact Asurion, our TEP program administrator, to file a claim. A deductible of $to $350, depending on the device model, is required at claim approval. Further details regarding TEP and the coverages under ESRP and ERP are available on our website at www.sprint.com/tep We regret any inconvenience this matter may have caused, and are happy that Ms***’s issue is resolvedIf we can be of further assistance with this matter, Ms*** can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time. Sincerely, Shola AExecutive Services Analyst

August 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** on behalf of *** *** Virgin Mobile USA Inquiry Sprint
Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, filed on behalf of her mother, Ms*** *** regarding our Virgin Mobile USA (VMU) productIn her complaint, Ms*** indicated her mother’s services were interrupted due to non-returned equipment. Because she claimed to have already returned the device related to this inquiry, she requested her mother’s services be restored Our records reflect that a replacement device was sent to Ms*** on June 14, 2017, and her services were temporarily suspended on July 31, 2017, because the original device was not returned to the warehouse within days. During our conversation with Ms*** *** on August 4, 2017, we explained the information detailed aboveAs a courtesy, we resumed services. We were able to validate the return of the device in question on August 4, 2017. She confirmed that her mother is now able to make and receive calls at this time and considers this complaint resolved to her satisfaction On behalf of Sprint, I regret any inconvenience Ms*** may have experienced as result of this matter. If she has any additional questions regarding this issue, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.mCentral Time. Sincerely, La Taushia LExecutive Services Analyst

June 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Boost Mobile Inquiry
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** *** regarding our Boost Mobile product. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that she contacted Boost Mobile to remit a service payment for one of her lines in her existing family plan, but she learned that if she only paid for one, she would have to change her account service plan. As such, Ms*** stated that she authorized a payment for the entire family plan; however, more than an $payment was deducted from her account which resulted in charging her overdraft fees. Ms*** requested that she be refunded the overpayment and an apology from Boost Mobile for the error During our discussion with Ms*** on May 25, 2017, she confirmed that her Son’s account ending in *** was not active. As such, we applied a credit of $to restore that service. In addition, we advised that we would submit a refund request to our Finance department for further review. During a supplemental discussion with Ms*** on May 26, 2017, we advised that she was approved for a $refund that includes tax. The refund is less than the $monthly recurring charge on her account ending with *** that includes $insurance. It was also less than the $monthly recurring charge on the other account ending in *** and any applicable taxes. Ms*** accepted the refund amount. In addition, we updated Ms***’ account service plans to reflect the Boost Mobile Family Plan effective that day. Further, as our commitment to provide exceptional customer service; we offered a credit in the amount of $to offset two months of service to her account. Ms*** accepted the offer and stated that her issue has been fully resolved On behalf of Sprint, I apologize for any inconvenience this issue may have caused Ms***If she has any questions regarding this concern, Ms*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####; ext***. I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Shannon PExecutive Services Analyst

January 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account, XXXXX***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with the charges reflected on her account after her equipment order and the delay in processing a refund for the wireless device that she purchased and returned to within Sprint’s 30-day Satisfaction Guarantee periodShe also expressed her dissatisfaction with not being able to resolve the matter after multiple contacts with Sprint. As a result, she is requesting assistance with this matter We spoke with Ms*** and resolved her concerns to her satisfaction. We confirmed that her device was successfully returned to Sprint’s warehouse. As a result, her payment of $was refunded back to her credit card on file. Therefore, Ms*** acknowledged her satisfaction with this resolution We regret any inconvenience that Ms*** may have experienced. If I may be of further assistance with these matters, they can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central TimeSincerely, Clara CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: After I filed this Revdex.com complaint, *** called me on May 17th at 9:57am, despite me telling her countless times to not call me at such an early hourMy full time job is on the night shift and I'm usually asleep at 10amShe left me a rather insulting voicemailThe line I was insulted by was "um, I don’t know if you should be getting this credit balance because you’re not paying anything for the next four months ". You don't think I should be CREDITED WHAT I'M OWED just because I'm not paying anything for the next four months? That just proves how crooked and negligent your company isThe fact of the matter is I turned in iPhone devicesAnd the bill showed I was only credited for So that needs to be fixedThe bill also shows you're still deducting $every month when the contract I signed up for is $140/month before taxesStill think I shouldn't be getting this credit?***, your personal opinion of why you don't think I should be getting the credit balance really has no bearing in this caseYou know why? Because facts matter, not your personal opinionAnd you're grossly ignoring facts in this caseYou mentioned in your Revdex.com response: "Furthermore, the credit will award on the bill within one to three billing cycles" I started with you guys in FebruaryThat means billing cycles should take us to AprilAnd here I am, in early June 2017, still waiting for you guys to correct your mistakesStill having to point out mistakes you guys failed to correctYour Revdex.com response says "We confirmed that as of April 7, 2017, the promotional lease credit of $per month was applied to phone lines ending in ***, ***, ***, and ***, which will reflect on the account within one to three billing cycles." Why would you apply a lease credit to my account? That doesn't make any senseAn iPhone isn't worth dollarsYou initially credited my account for out of of the phones at $per phoneSo how how come I'm getting a $credit for the other two phones? $times = $That's the total credit I should have gotten from the start, for turning in phonesBut yet you wrote that you applied a "one-time courtesy adjustment of $1, 129.42"It's an insult that you would even call it a courtesyIt should be called a creditAnd $1,is too lowIt's not what I'm owedThe bill shows "-487.62" credit for two phonesI need that bill to show the credit for all phones nowWhen I filed this Revdex.com complaint I asked *** to respond to me over emailShe refused to answer my May 18th emailsShe calls me May 19th at 4:29pm, knowing full well that I'm at work and can't talkShe ignored my May 22nd email and my May 23rd email until I asked for her Supervisor's contact info which she failed to provide me withShe told me she was unable to respond via email with her findingsShe told me she would follow up with me on the phone May 30thSo I emailed her May 29th to say let's move the callNo responseI emailed her again on May 30th saying we need to push the call until tomorrow at 1pm. Her response was “Dear Ms***, Please pick a time tomorrow that we can speak so I can schedule a conference call with you? Thanks, ***” I responded with “I already didcheck your email concerning tomorrow.” No responseOn Wednesday May 31st I sat down at my computer at 12:50pm waiting for ***'s 1pm call that I had scheduled with her over email(Yet another email she refused to respond to)I sat there and waited for her call to come in at 1pmShe didn’t callI waited until 1:20pm and her call still hadn’t come inWhat's the point of scheduling a call if she isn't going to make good on that scheduled time? I emailed her at 1:20pm and said “I stopped down all the work I was doing to take your calland its now pastand you havent calledExtremely unprofessionalI have to go back to work now before I lose more money because of SprintThis is the second time I'm asking you this: can you please give me your supervisors email/contact phone number?” She failed to give me her supervisor's contact info yet againOn May 31st *** sent me an email that said "I will be responding to the Revdex.com this week informing them that we are working with our management team to remove the lease charges on your lines and once we remove the charges we have to recalculate the credit since our sales and customer care teams approved a lump sum credit on April 13, for $1, including taxes adjustment that appeared on page (1) of your May 6, billing statementWe thank you for alerting us of this matter and we will work with you and our management team to fix this matter." Her email gracefully admits that they made a mistake by just giving me a lump sum credit instead of the credit I'm actually owedBut she failed to put that in writing in her Revdex.com response. How come the email says you're working to recalculate the credit, but your Revdex.com response doesn't flat out say that? Your Revdex.com response is a complete misrepresentation of the facts and issues at handAnd how your team has gone about handling these issues up until nowWorking with *** has been exhaustingSprint has made zero effort to accommodate my demanding work schedule and unusual hours by continuing to communicating over phone only at times they know that I'm either sleeping or working*** continues to ignore emails I send until I ask for a supervisor, and those requests are always ignoredSprint is a corrupt company that knows they've cheated me out of hundreds of dollars that I'm owedIt's disgusting that I've have to file Revdex.com complaints now just to get the money that I'm owedI can't even begin to imagine how many other people you're doing this toBy the way, your Sprint commercials that mention 'get a free iPhone on us'Can you say advertising? I wish I could rewrite those commercials to inform everyone that this is ONE BIG SCAM
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Once again, Sprint refuses to accept any responsibility for this error, or change their stance in any wayFor this reason, I again reject their responseSprint shares an equal part of the blame for my early termination fee (per the incorrect information I was given by two customer service representatives), and they need to honor the 50% reduction of the fee that I was offered, which was subsequently rescinded.Until Sprint accepts their part of the responsibility for my case, and until they honor the reduction that was offered, I refuse to accept their response
Regards,
*** ***

April 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may
concern: Sprint is in receipt of the above referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers concerns to our attention. According to the information provided, Ms*** states that she was quoted a $monthly bill when she agreed to a plan change in February 2017, which would take effect in March 2017. When this pricing did not reflect on her invoice, she again spoke with customer service; however, her service plan has not been changed as requested We regret that the customer service Ms*** experienced has fallen short of her expectations. It is our goal to provide first-class customer service at all levels of interaction. Our records reflect that a member of our Sprint escalation team has updated the price plan to meet the quote promised to Ms*** on April 7, 2017. We attempted to follow up with Ms***, on April 7, April 10, and April 14, 2017, and via US mail with a letter sent to the customer’s address. Ms*** has not been available and has not reached out to us to confirm this matter has been resolved On behalf of Sprint, I apologize for any inconvenience Ms*** may have experienced as a result of this concern. If we can be of further assistance, or if Ms*** has supplemental questions or concerns, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

January 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxxx*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms*** ***. Sprint received this inquiry on December 21, 2016, and we appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** is seeking assistance with her account billing concerns. Ms*** stated her account was suspended, due to the lease accelerated billing charges assessed to her account. She also stated she has contacted our Customer Care department for assistance with her account; however, her concerns remain unresolved. Ms*** stated she returned the leased device; however, the disputed charges remain on her account. Because, Ms*** was unable to resolve her account billing concerns, she is requesting that her account be credited for the return of her old device, an iPhone We spoke with Ms*** regarding her account billing concernsWe advised Ms*** that her account was inadvertently assessed two lease accelerated charges. We advised her that we applied credits on September and December 28, to offset both lease accelerated charges. We also applied a credit of $towards the lease cancellationIn addition, a credit totaling $was applied representing the shipping, activation and late fees for the November and December billing statements We appreciate Ms*** for taking the time to provide us with the details of her experience regarding her account concerns and customer service experiences. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. Ms*** accepted our resolution and did not have any further concerns regarding this matter We regret any inconvenience this matter has caused Ms***. If Ms*** needs further assistance, she may contact me by calling the Executive and Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

Sprint is in receipt of the above-referenced follinquiry of Ms*** *** regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her complaint, Ms*** expressed her concerns related to her being charged $
each month for her $GB Data Boost service planMs*** has requested a $refund from her July service payment and for future automatic payments to be corrected to deduct the proper amount
Our records reflect that Ms*** contacted our Customer Care representatives on June 23, 2015, to report issues with being overcharged on her June 2, 2015, service paymentWe processed a refund of $back to her credit card on June 24, On July 2, 2015, we confirmed that Ms***’s credit card was again charged $in error
During our July 10, 2015, conversation with Ms***, we apologized for the ongoing issues she has experienced regarding her monthly automatic payment concernsOn July 14, 2015, we processed another $refund back to Ms***’s referenced credit cardWe also informed her that we have dispatched a service ticket to our Technical Support representatives to further investigate his payment concernsRegrettably, that team is still investigating her payment issuesWe remain committed to working with her until her concerns are completely resolved
On behalf of Sprint, I apologize for any inconvenience Ms*** has experienced regarding this matterIn the interim, if you have questions regarding this matter, you or she can contact me directly at ###-###-#### or by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 10:a.mand 6:p.m., Central Time
Sincerely,
Mondrell G
Executive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***