Sprint Corporation

October 3, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case
*** To Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr. *** that his account was merged from nTelos to Sprint on May 13, 2016. He stated that he canceled the account within the 30-day satisfaction guarantee period because he was not satisfied with the level of coverage in his service area. He stated that although he returned the devices, he was billed cancelation charges and monthly service charges. As a result, he is requesting that we close the account and credit the balance on the account. During our conversation with Mr***, we apologized for any inconvenience he may have experienced as a result of this issue. Further, we advised him that our records reflect that although he returned the device to the retail store within the 30-day promotional return period, our records do not reflect that he fulfilled his service agreement with nTelosAs a result, his account was automatically assessed $in Early Termination Fees. We advised him that although the fees are valid, in an effort to amicably resolve his complaint we applied credits totaling $to offset the balance on the account. As a result, the account is closed and reflects a zero balance We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care representatives. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I clearly explained to MsClara that the signature signed was not my signature and not just did not recognize. This is a play with wording and is very misleading. She was very helpful in other ways but please understand that I stated THE SIGNATURE WAS NOT MY SIGNATURE!!!!
Regards,
Kena ***

December 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case ***, *** ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, on behalf of Sprint account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with the length of time taken to receive a promotional offer for switching to Sprint, citing that she began service with Sprint in August 2016, and at that time she surrendered her old device to qualify for a promotion. Ms*** stated that she was given instructions on how to complete the registration online; however, when she attempted to do so, she was unsuccessful. Ms*** noted that she visited the Sprint store to rectify the issue and was advised that they are unable to locate the device she surrendered. As a result, she stated she has been unable to remit payment to her previous carrier and is in fear of this matter affecting her credit. She requested that the promotion be honored and that she receive the $in switching costs and additional compensation for her time and inconvenience We appreciate Ms***’s taking time to provide details of her experience with our Customer Care and retail store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review During our conversation on December 27, 2016, with Ms***, an authorized user on Ms***’s Sprint account, we advised that after working with the store, we are unable to verify receipt of the device. However, in an effort to reach an amicable resolution, we offered to credit her Sprint account $the amount of the buyout from her previous carrier and additional credits to offset the service charges reflected on her December invoice. Ms*** and Ms*** agreed to the resolution and as a result, an adjustment of $was applied to the Sprint account on December 30, On behalf of Sprint, I apologize for any inconvenience these concerns may have caused Ms*** and Ms***. If we can be of further assistance with these matters, they can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Twana *** Executive Analyst

June 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** cited that, prior to ordering new equipment in March 2016, we offered a promotional rate plan that included 3GB of hotspot access per line of service at no cost but that, upon activation of those devices, we altered the plan to include only 2GB of hotspot access. She also stated that, as a result of her dispute of that matter, we offered to credit the $monthly data access charges associated with her new rate plan for both of her lines of service for one year. However, her invoices continue to reflect the two $charges. Ms*** requested that we honor our initial commitment and correct her billing We appreciate Ms***’ taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any possible misunderstanding that may have occurred regarding Ms***’ Sprint billing. Unfortunately, we have no record of the rate plan offers referenced in her inquiry. In addition, as representatives of our Customer Care department correctly informed Ms*** during our April 15, 2016, discussion with her, we also do not have any such rate plan available. As such, at that time, we offered to place her two lines of service on our Family Unlimited Talk/Text/Data Plan for $per month that includes 2GB of hotspot access for an additional $per line but that we would credit her account $per month for months. Further, our records reflect that we also applied a $credit to her account during that interaction to offset a portion of the disputed charges already assessed and that Ms*** accepted our offer During our June 16, 2016, conversation with Ms***, we explained the information detailed aboveWe also reiterated that we do not have requested rate plan but that, due to any misinformation that may have been provided to her related to our rate plan offers, we offered to apply a one-time credit to her account to offset an amount equivalent to the $hotspot charge assessed to her second line of service for months. Ms*** accepted our offer, and we credited her account accordingly. We regret any inconvenience these issues may have caused Ms*** but are pleased that we were able to address her concerns to her satisfaction. If we can be of further assistance with these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

June 20,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case # ***, *** ***
Sprint Account #xxxxx***
Sprint Case # ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint for
*** ***This complaint was served to Sprint on June 7, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with the level of service he received from our Customer Care group while attempting to address his billing concernsMr*** stated in his complaint, that upon changing his rate plan in February 2016, he has not received the $Access Charge Loyalty Credit on one of his four lines of serviceTherefore, Mr*** requested that Sprint review this matter and adjust his February through May invoices
We assure you that Sprint is committed to providing excellent service on every contact with every customerPlease be advised that we take every inquiry seriously and we appreciate Mr***’s feedback
Sprint has reviewed Mr***’s complaintOur records reflect that on January 27, 2016, Mr*** contacted Sprint and updated the rate plan on phone numbers ending in ***, ***, *** and *** was updated to a Data Shared with an increase in data shared limitsThe updated rate plan provides a $Access Charge Loyalty Credit on four lines of service; however, due to an inadvertent system error, phone number ending in *** was not receiving the $Access Charge Loyalty CreditAdditionally, in an effort to retain Mr***’s business, Sprint applied a one-time $adjustment to offset a portion of his January invoiceOn June 15, 2016, Sprint corrected the billing error and updated phone number ending in *** in order to receive the $Access Charge Loyalty Credit SprintThe $Access Charge Loyalty Credit should appear on the aforementioned phone number within 1-billing cyclesFurthermore, on June 17, 2016, Sprint applied an adjustment of $to offset a portion a of the monthly service charge reflected on his February through May invoices
On June 17, 2016, we spoke with Mr*** regarding his billing concerns and relayed the aforementioned information to himFurthermore, we confirmed with him that the aforementioned $adjustment will be reflected on his June invoiceMr*** expressed his satisfaction with our resolutionWe regret any inconvenience this matter may have caused Mr***
If we can be of further assistance with the issues discussed herein, Mr*** can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
/s/ Chanda L
Executive and Regulatory Services Analyst

sprint contacted me today and came out with a solution and also said something about them look into customer service so as far as I can tell there was agreement also I don't know how to close the complaint.ty*** *** *** Jr

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** disputed charges assessed to his Sprint account when he terminated his equipment lease prior to the scheduled satisfaction date, advising that our representatives informed him that he could do so with no additional charge. He requested that Sprint remove those charges We regret any possible misunderstanding that may have occurred related to the terms and cancellation of Mr***’s referenced equipment lease. Our records reflect that Mr*** ported his mobile number from our network to another provider on April 6, 2017. Because he took that action prior to the satisfaction of his accepted equipment lease and did not return his leased device to us, we assessed lease cancelation and Device Purchase Option charges totaling $to his account, pursuant to the terms of his lease agreement. During our June 9, 2017, conversation with Mr***, we explained the information outlined above. We also informed him that the lease cancellation charge is valid but that credits totaling $were applied to his account on June 3, 2017, to offset the Device Purchase Option amount once the return of his leased device was confirmed. We further explained to Mr*** that we are unable to identify any error on the part of Sprint related to this matter. However, based on additional information he provided, we applied additional credits totaling $to his account on June 21, 2017, to offset the remaining equipment charges applicable taxes, surcharges, and fees as a one-time courtesy, leaving his account in closed status with a zero balance We appreciate Mr***’s taking time to provide details of his experience with our representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience this matter may have caused as well as the loss of Mr***’s business. If we can be of further assistance with this concern, Mr*** can contact me by calling our department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** ** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customer’s concerns to our attentionIn her inquiry, Ms*** states that her account was comprised by an unknown party. She states that three devices were added to her account without her consentShe expressed her frustration because this is the third time this has happenedShe states her Sprint account was assessed over $2,in charges and her bank account was auto-debited $522. As a result, she requests that her account be corrected and that she be compensated for her time. Ms*** also requests that she be reimburse for any bank fees related to this matter. Unfortunately, our attempt to contact Ms*** via telephone on July 27, 2017, to address her billing concerns was unsuccessfulHowever, Ms*** contacted us via email on August 1, 2017, stating that upon completion of our investigation, she will speak with our office. Ms*** also expressed that she had an unfavorable customer experience while attempting to address her concerns. We responded back to Ms*** on that date, advising that we have reviewed her complaint and requested that she contact our office to address her account concerns. To date, we have not received a response from Ms***. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. After a preliminary review, we have confirmed that fraudulent activity occurred on Ms***’s Sprint account. Please be advised that we have applied credit to her account in full for all fraudulent charges. We have also issued a $refund for the disputed payment that was debited. To address any additional account matters, it will be necessary for us to speak with Ms*** directly We appreciate Ms*** for taking time to provide details of her customer experience while attempting to resolve her account billing concerns. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We are committed to maintaining quality customer care and high levels of data security. We regret any inconvenience Ms*** may have experienced as a result of this matter. We look forward to speaking with her to address any outstanding account concerns in detail. Ms*** can contact me toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

I am rejecting this response because:As I told Mr***, I do not accept his responseHe is not offsetting anythingNor is he offering anything to alleviate the mess this has causedHe is doing the same he would do for any other customer when they return a device after the leaseAnd again, as I explained to him, regardless of what their paperwork, lease information, or anything else online, or brochures may say, we have been lied to several times by Sprint employeesMisrepresentation and misinformation is not a responsibility on our heads, instead it is on Sprint's shoulders to train their employees and what they relay to their customersBeing the consumer, I trust what I am told by a large company such a SprintWe will be taking our business elsewhere as soon as as possibleI stand behind my claim that Sprint misrepresented itself and committed fraudA lease was never signedA typed name at the bottom of a paper does not prove *** signed itNor will they allow me to listen to the recorded phone callPerhaps when the get permission from consumers to record they should include that at no time will the consumer be able to verify anything on that recording unless they spend a great deal of money to begin a law suit and subpoena said phone call.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] I have talked to Sharon in the phoneI am also still receiving bills that I owe the which I do notAt this point if I have to get a lawyer and take this to court I willI am being bullied into paying for a bill that was told to me by numerous Sprint workers that I owed $I am not sure why I am still receiving bills from a sprintI have not received any phone calls from them eitherPlease let me know what my next steps areThank you.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

July 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced, follinquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the follinformation, Mr*** indicated that he is dissatisfied with the resolution provided. We initially offered to credit the total amount of the cost of the tablet he is being billed, which is $for months totaling $240, and cancel the agreement with the return of the device. Mr***’s dissatisfaction is with the request to return the device, because he stated that the tablet has been lost. He also indicated that his attempts to resolve this matter have resulted in unfavorable customer service experiences We appreciate you again bringing this matter to our attention, and we regret any possible misunderstanding that may have occurred. To resolve this matter amicably, we canceled the tablet line of service ending in ***, and applied a $credit to his account to offset the pending $accelerated cancelation charge incurred for the deviceWe also applied a $credit to his account, effective today, to offset the $charge that he incurred for the device installment charge from January to June 2017. We also marked the serial number of the device as lost/stolen to prevent anyone from using the device in the future. Lastly, during our conversation with Mr***, he stated that he should receive compensation for the amount of time spent to resolve his concerns. We initially informed Mr*** that Sprint is not required to provide compensation to its customers in an effort to resolve the concerns brought to our attention. Based on the continued dissatisfaction Mr*** expressed regarding this matter, we offered to apply a $credit to his account; however, he ended the call. Therefore, should he decide to accept the $credit to his account, he can contact us back by July 31, 2017, and we will apply the credit. Should there be any additional questions or concerns with this matter, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Yes I accepted the $credit Credit was accepted because it was a way for Sprint to make up for my time and energyI also clearly stated I was still not happy with the fact that the salesperson out right lied to meThe salesperson repeated on numerous occasions that I was getting a gb planIn reality, no 10gb plan existed I am very disturbed that Sprint seems to be condoning the salespersons actionsAlso, I still have a fifth line that I never requestedNo explanation has been given for why I now have five lines but only four users Very odd Thank you
Regards,
*** ***

March 4,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***-Rebuttal, *** ***
Sprint Account XXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced supplemental inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention
In her inquiry, Ms*** expressed her dissatisfaction with her inability to contact our department regarding the billing issue brought forth in her initial filing, in which she disputed charges assessed to her accountShe reiterated her request that we remove the referenced $and $charges from her account billing
We appreciate Ms***’s taking time to provide details of her experience with attempting to contact our departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our processes
We regret any possible misunderstanding that may have occurred regarding Ms***’s monthly chargesOur records reflect that Ms*** established her four referenced lines of service with us on December 24, 2015, with devices that she purchased at a reduced cost in exchange for two-year term agreementsBecause her chosen rate plan, our 25GB 50- Percent Off promotional plan, was designed to be activated with devices obtained at full price or with one of our lease or Installment Billing agreements, a $Subsidized Phone Charge is applicable with each of her four lines of serviceA letter outlining that information was mailed to Ms*** in December
Based on our review of Ms***’s account and the information outlined above, we are unable to identify any error on the part of Sprint regarding her monthly chargesWe also have no record of our representatives advising that the disputed $Subsidized Phone Charges would be waivedHowever, our records reflect that a credit of $was applied to her account on January 15, 2016, to offset a portion of her disputed charges but that we explained the validity of those charges at that time
During our conversation with Ms*** on March 3, 2016, she cited that she purchased her devices at one of our third-party retail locations and that our representatives did not advise that she would be billed the $Subsidized Phone ChargeWe advised that, while we regret that details of those charges may not have been clearly communicated to her by our representatives, the information is provided in our marketing materialsWe also assured her that we are unable to waive the $Phone Access Charges or the $Subsidized Phone Charges; however, we agreed to review the matter further
Unfortunately, our follattempt to Ms*** on March 4, 2016, was unsuccessfulWe left a voicemail message reiterating the information outlined above but offering to apply credits totaling $to her Sprint account to offset an amount equivalent to the four $Subsidized Phone Charges for six monthsThis offer is available for days from the date of this response
We regret that we were unable to speak with Ms*** directly to discuss the above-noted offer in detail; however, we believe trust that our offer will restore her faith in our companyIf Ms*** would like to discuss her billing dispute in further detail, or if she would like to accept the offer referenced above, we invite her to contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Minnie S
Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I HAVE REJECTED THEIR RESPONSE BECAUSE THEY KEEP SAYING THIS TO ME BUT THEY NEVER TAKE ACTIONS TO ACTUALLY RESOLVE THIS AT ALL, I KEEP GETTING THEIR EMAILS STATING THEY ARE MAILING IT, THEN THE REFUND CHECK NEVER COMES, THEN THEY SAY MORE LIES STATING THAT THEY HAVE MAILED IT AND I SHOULD HAVE IT, I WAS PROMISED THIS REFUND CHECK BY DECEMBER 16TH, AND ITS NOW FEB 6TH AND I STILL DONT HAVE IT AT ALL, AND YET I STILL DO NOT HAVE THE REFUND CHECK FOR $, AND I TOLD THEM MY GOSH HOW HARD IS THIS TO MAIL OUT MY CHECK TO ME, I STILL SAY THE STORE SHOULD JUST PAY ME THE CASH IN THE STORE SURE WOULD BE A LOT FASTER. ALL I KEEP GETTING FROM SPRINT IS MORE AND MORE PROMISES BUT THEY NEVER FOLLOW THRU EVER

September 25, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File ***
Sprint Account XXXXXX***, *** *** *** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention According to his complaint, Mr*** expressed his dissatisfaction with the replacement Samsung Galaxy SPlus device associated with phone number ending in ***. Mr*** stated he paid a deductible in July to have the device replaced. He stated he is now experiencing problems with the replacement device. Mr*** is requesting that Sprint provide him with a new replacement Samsung Galaxy SPlus device. Mr*** further expressed his dissatisfaction that he did not receive a promotional Visa Reward card for phone number ending in ***. Mr*** is requesting that Sprint review this matter Sprint has reviewed Mr***’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Mr*** subscribes to Sprint’s Total Equipment Protection (TEP) on his phone number ending in ***. Therefore, if the problem with Mr***’s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, his device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits. Mr*** will be charged $for each subsequent visit to a Sprint service and repair center, if his device requires repair or replacement within a rolling 12-month period If the problem with Mr***’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, he may contact Asurion, the program administrator, to file a claim. A $up to a $deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep We spoke with Mr*** on September 14, 2017. Mr*** confirmed that in July 2017, Sprint applied a $courtesy credit to his account to offset the cost of his previous TEP claim on phone number ending in ***. We explained to Mr*** that if he believes he is provided with a defective replacement device from Asurion, he has days to return the device to Asurion for another device replacement. We advised Mr*** that he will be responsible for any device replacement charges associated with the device for phone number ending in *** We further explained to Mr*** that as the device from his previous wireless provider for phone number ending in *** was damaged, the device did not qualify for the promotional Visa Reward card. In order to qualify for the promotional Visa Reward card offer, the device must be turned in to Sprint, in working condition and free of physical damageMr*** expressed his understanding and stated he has no further questions and/or concerns in regard to this matter We regret any inconvenience this matter may have caused Mr***. If we can be of further assistance with this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Services Analyst

Sprint called me today and resolved the issue by giving me $off of my bill for the next monthsThey will retrain their staff and will also waive the activations fees for the new phones

April 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID ***
Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on March 20, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states that she was contacted by a collection agency in an effort to collect a debt on behalf of SprintAs a result, Ms*** is requesting that Sprint assist in settling the balance We spoke with Ms*** on March 29, 2017, regarding her disputeWe confirmed with Ms*** that the balance in the amount of $has been referred to a third-party collection agencyAs a result, we would require the balance to be paid in fullWe advised that the balance on account XXXXX*** is for Monthly Recurring Charges (MRC) totaling $153.82, accelerated lease charges and End of Lease equipment purchase cost for lines ending in *** and ***. These charges total $At the time of our call, Ms*** declined to make a payment. We have reviewed the account and determined that all charges associated with account XXXXX*** are validFurthermore, we would require the balance to be paid in fullAs a result, we respectfully decline the request to settle the write off balance on the account. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Services Analyst

October 9,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account xxxxx***, *** ***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced
inquiry of Ms*** *** filed on behalf of the accountholder, Mr*** ***We appreciate your assistance in bringing
Ms***'s concern to our attention
According to the information received, Ms*** indicated that her mother experienced technical issues while using Sprint service within her homeIn addition, Ms*** was dissatisfied with the level of 4G LTE coverage that she received, generally
Our research revealed that the primary serving tower at her mother’s home had been damaged and is currently undergoing repairIn addition, Sprint is currently performing a network technology upgrade to the towers at Ms***’s location related to 4G LTE serviceWe estimate that all repairs and upgrades will be completed on or before October 30, 2015, with an additional thirty-day period required to test the changes
To resolve Ms***’s concerns, we applied a $courtesy credit to Mr***’ account to offset any time with intermittent serviceIn addition, Ms*** and we have agreed to continue direct communication as she tests the service throughout this process
We regret any inconvenience this matter may have caused Ms***If we can be of any further assistance in this matter, you, Mr***, or Ms*** can contact me directly at ###-###-#### or by calling our office toll-free at ###-###-#### and referencing case ***I am available from a.mto p.m., Central Time, Monday through Friday
Sincerely,
Stan S
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12221342, and find that this resolution is satisfactory to me
Regards,
*** ***