Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Shaylen has not been in communications with since JanuaryI confidend in her coworker the bait- and - switch technique Sprint representative has applied with is bullyingSprint have not provided written documents or policies to support there employees behavior; therefore Sprint is in breach of contract I am asking Sprint to satisfy this transaction by apply the credit and issuin the credit for both lines; or honor a return of the devices and issue us our original devicesSprint in store representative were very aggressive and dishonestThank you .
Regards,
*** ***

Tell us why here...March 14,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File # ***, *** ***
Sprint Account: xxxxxx***
Sprint Case# ***
To Whom It May Concern,
Sprint is in receipt of the above-referenced
inquiry of Mr*** *** submitted on March 2, We appreciate your assistance in bringing our customers’ concerns to our attention
Mr***’s filing expressed his dissatisfaction with two iPhone devices being order on his account, without his authorizationMr*** stated that he had an unfavorable customer service experience while attempting to address his account concernsMr*** requested that Sprint this matter and take appropriate action
Sprint has reviewed Mr***’s complaintAccording to our records, on January 30, 2017, our Fraud Management group confirmed fraudulent activity on Mr***’s accountAdditionally, our Customer Care group applied an adjustment of $to Mr***’s s account to offset the monthly recurring charges reflected on the February billing statement
We spoke with Mr*** on March 5, 2017, and relayed the above information and resolution to himMr*** confirmed his understanding with the information and resolution provided to him
We appreciate Mr*** taking the time to provide us with the details of his experience with the Sprint Retail Store location and our Customer Care groupWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr*** as a customer and have forwarded his feedback to the appropriate managerial staff for further review
We regret any inconvenience this may have caused Mr***If Mr*** has any questions concerning the issues discussed herein, please do not hesitate to contact me by calling the Executive & Regulatory Services department toll-free ###-###-####, ext####I am available Monday through Friday between the hours of a.mand p.m
Sincerely,
Cheryl S
Executive & Regulatory Analyst

April 11, Revdex.com of Greater Kansas Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that she was offered to add a third subscription to her account, instead of replacing a damaged device. She stated that the representative misinformed her on her monthly charges after activating the device. She requested the service on the subscription terminated Effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon adding a new line of service, Ms*** was provided with a clear disclosure of her equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic Lease Agreements which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of her third line of service We spoke with Ms*** on April and 4, 2017, and provided her the information aboveAlthough we maintain that no credit is due, in an effort to provide an amicable resolution, we requested her to return the damaged device upon completion of the months lease agreement, and we would apply $credit off the $purchase option price. However, Ms*** declined our offer. This offer is valid for a period of days from the date of this response. With the information in the account, we were able to identify the representative involved in her sales transaction. Please be assured that this experience is not indicative of the level of service we expect from our employees. The feedback provided has been forwarded to the appropriate management staff empowered to make changes in this area We regret any inconvenience Ms*** may have experienced while attempting to resolve this matter. If I may be of further assistance, Ms*** can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

June 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case ***
To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his complaint, Mr*** expressed his dissatisfaction with our customer service representatives while attempting to replace a damaged device through Asurion. He further stated he was offered the option to charge the $deductible to his Sprint account; however, because he has a spending limit, his service was suspended. Due to the delay in resolving this matter, he decided to cancel his service and requests a credit for the disputed charges We spoke with Mr*** on June 6, 2017, and apologized for the dissatisfying customer service experience. In an effort to resolve this matter, we agreed to accept the damaged device in order to cancel the lease equipment agreement and waive all pending accelerated charges. Lastly, we agreed to cancel his account and will accept Mr***’s final payment of $to bring the balance to zero. With these actions, Mr*** confirmed that his complaint has been fully resolved We appreciate Mr*** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

April 14,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***-***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry
of *** ***-*** submitted on April 6, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** expressed her dissatisfaction with her attempts to resolve her billing concernsMs*** stated that she renewed and upgraded all lines of service on her accountAdditionally, Ms*** stated that she was offered a price plan, specifically stating that the cost of her monthly recurring charges, including Lease, Monthly Installment Billing Agreements and additional aproduct services would be $per month for five lines of serviceAs such, she further stated that upon receiving her recent billing statement the amount due exceeded the quoted amountTherefore, Ms*** requested that Sprint review these matters and respond accordingly
Sprint has reviewed Ms***’s complaintUpon review of Ms***’s signed Service and Monthly Installment Billing Agreements, our records reflect that on March 5, 2017, she visited a local Sprint Retail Store location and purchased four iPhone cases and one Alpha Glass screen protector via our Monthly Installment Billing programSprint’s Monthly Installment Billing program allows customers to purchase an eligible Smartphone or basic phone device with a variable down payment, depending on device, and agree to monthly installment payments for deviceIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerFor additional information and eligibility requirements customers can visit www.sprint.com/easypay
Additionally, on March 6, 2017, Ms***’s signed Service and Lease Agreement reflects that she upgraded and purchased an iPhone Plus device associated with phone number *** via our Lease programPlease be advised that effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/leaseAdditionally, on March 6, 2017, Ms*** purchased and activated an iPhone Plus device and established a new line of service associated with phone number ending in ***Also, please be advised that Mr***’s pre-existing lines of service associated with phone numbers ending in ***, *** and *** along with phone numbers ending in *** and *** were enrolled in our Everything Data Shared minute price planMs***’s five lines of service were enrolled in our Total Equipment Protection program (TEP), plus four lines of service were enrolled in our Sprint Family Locator service and in our Account Spending Limit program monthly recurring chargeAs such, her estimated monthly recurring charges totaled $577.94, excluding taxes, fees and Surcharges
Furthermore, our records reflect that on March 11, 2017, Ms*** contacted Sprint to inquire about lowering her monthly price planAs such, she was offered our Unlimited Freedom with $off with enrollment in our Automatic Payment programWith regard to the terms of the Unlimited Freedom plan, our customer’s estimated monthly charges are $for the first two lines and lines third through tenth are $35, per lineAlso, customers with a two year Service Agreement, in exchange for discounted pricing will be assessed a $Subsidized Phone charge, per applicable line of serviceIn an effort to further lower her monthly price plan cost, Ms*** opted to place phone number ending in *** on our Seasonal Standby price planAs such, she opted to enroll phone numbers ending in ***, ***, *** and *** in our Unlimited Freedom with $discount per line/per month with enrollment in our Automatic Payment program, effective on April 8, Therefore, her monthly billing statements will reflect the following charges: $Unlimited Freedom price plan, plus $Seasonal Standby, $TEP, $Family Locator charges, plus Leasing charges of $and a $Monthly Installment Billing Accessory charge; equaling monthly recurring charges totaling $455.19, excluding taxes, fees and SurchargesIn an effort to further resolve Ms***’s billing concerns, she accepted an additional offer to receive two adjustments of $100, which will be reflected on her April and May billing statements
We spoke with Ms*** via telephone and email on April and of 2017, and relayed the aforementioned information to herIn an effort to further resolve Ms***’s billing concerns, we applied a final adjustment totaling $300, to offset a portion of her monthly recurring charges reflected on her January through April billing statementsMs*** has confirmed her understanding of the information that was relayed to her
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Because I did show proof that we were supposed to receive the gift cards *** Herself even said that she could see we were supposed to receive the gift cardsThe problem is that her store managers told us that they would file things for usI have text messages from the store manager and myself trying to figure out what was going on with the gift cards, I have sent those to *** The main issue isn't that we didn't receive gift cardsThe real issue is that Sprint makes promotions and then allows their store managers to lie in order to get business and then doesn't make sure that those promotional offers are honored and they dont care about their customers I want my service with sprint along with the family members who came over from at&t to be released with no money out of pockets Again *** says she cant help me because I was supposed to file the cards myselfWell her managers told me that they filed it and I have text messages of me trying to figure out whats going on with the gift cards how can she say that I shouldn't receive them I also DO NOT want to have *** handle this on sprints side I will not do business with a person who looks the other way when her managers are stealing from customers I personally feel that sprint shouldn't be allowed to be in business, when customers can show proof of wrong doing and the top of the management doesn't care If you would like copies of text messages that shows me trying to figure this out back in August I will be happy to provide them Also is it possible to get records of recent complaints against sprint that are similar to this case?
Regards,
*** ***

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** ** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern, The above
referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr*** expressed his dissatisfaction with taxes billed to his accountHe states that he has been billed taxes for an area that he does not reside inHe is requesting that the tax authority be corrected and his account be reviewed for any possible overpaymentAdditionally, he stated that he requested to have one line of service on his account added to his shared plan but it was not, resulting in additional billing chargesHe is requesting we review his service plan and issue a credit for the disputed difference in charges All monthly service charges and rates collected by Sprint are subject to taxes, surcharges, and fees. As stated in our Terms and Conditions of Service, our customers agree to pay all federal, state, and local taxes, fees, and other assessments that we're required by law to collect and remit to the government on the services that we provideThese charges may change from time to time without advance noticeIf our customers are claiming any tax exemption, they must provide us with a valid exemption certificateTax exemptions generally won't be applied retroactively During our conversation with Mr*** on July 3, 2017, we explained that our records show that he had multiple lines of service on the account which reflected a different address other than the billing address, causing taxes for an alternate area. After review of the account, Sprint finds that these lines of service were set to an Oklahoma address based on the information previously provided by Mr***The physical address for the lines of service was not updated when Mr*** updated his billing address after moving to WashingtonHowever, these local taxes were clear and present on Mr***’s billing statements each monthBased on the request of Mr***, Sprint has changed the user address on the noted lines to match the current billing address in WashingtonAfter review of the local tax authorities, we find that there is no tax refund due on this account and have provided this information to Mr*** We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide. In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment Billing Agreement option, additional purchases or subscriptions, could result in invoice balance changes. Sprint has reviewed Mr***’s account regarding his service plan set up concern. We have confirmed that the requested plan change was previously completed as requested. Further, we have applied a one-time $credit to his account to offset a portion of the disputed chargesMr*** confirmed that this resolved his issue We regret any inconvenience these matters may have caused. If I can be of further assistance with this matter, Mr*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, John CExecutive Services Analyst

September 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Donald *** Sprint account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by MrDonald ***. We appreciate the opportunity to address his concerns. Based on the information provided in Mr***’s inquiry, he advised that he overpaid his Sprint invoice on August 30, 2017, and he is requesting a $2,refund. During our conversation with Mr*** on September 14, 2017, he advised that he determined that the aforementioned overpayment was not deducted from his Mastercard. Therefore, he advised that he is no longer requesting a refund and considered this matter resolved. We regret any inconvenience that this matter may have caused Mr***. If he needs further assistance, he can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

November 2, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: *** ***
Revdex.com File # *** Sprint Account # XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***. This complaint was served to Sprint on October 18, 2016. We appreciate your assistance in bringing our customer’s concerns to our attention Ms***’s filing expressed her dissatisfaction with the information she received during her visit to a local Sprint Retail store location, while attempting to replace her Samsung Galaxy Note device; due to the recent recall by the manufacturer, Samsung. Ms*** stated she was advised that customers are required to pay an Upgrade and/or Activation Fee for the device replacement. Ms*** requested that Sprint review this matter, and waive any Upgrade and/or Activation Fees regarding her device replacement Sprint has reviewed Ms***’s complaintPlease note that customers are responsible for sales taxes upon exchange of their device. These taxes are assessed by Sprint on the behalf of local, state, and Federal governments, which cannot be waived. The taxes and any down payments for their original device, and the replacement device, would be added back as a service credit within days of the exchange in question We spoke with Ms*** on October 19, 2016, regarding her device replacement. We apologized for any miscommunication she may have received regarding the replacement process for the Samsung Galaxy Note device. Please note that we partnered with our retail stores management team with regards to the information that Ms*** received. At that time, we confirmed that customers are not required to pay an Upgrade and/or Activation Fee for replacement of the Samsung Galaxy Note device We attempted to follwith Ms*** via phone on October and of 2016, and November 1, 2016, to relay the aforementioned information to her. Unfortunately, we were unable to reach her directlyWe urge Ms*** to visit the local Sprint Retail Store location to exchange the Samsung Galaxy Note device for a device of her choice. Ms*** will be required to pay the difference in device cost and taxes if she chooses a replacement device that is more expensive than her Samsung Galaxy Note deviceTo provide closure for this matter, on November 2, 2016, we applied a one-time courtesy adjustment of $to her account. Should Ms*** require further assistance with this matter, we urge her to contact the undersigned directly at the phone number noted below. We apologize for any inconvenience this matter may have caused Ms*** If Ms*** would like to further discuss this matter, Ms*** can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

June 9, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Ms*** stated that she was dissatisfied with her service levels and dropped callsShe requested her coverage issue resolved and credit off her bill We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. With respect, we would note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the sameBased on the service address provided; it was identified that her address is within good coverageIn Good coverage small pockets of poor service may occur based on obstructions, foliage, and terrain. Indoor coverage may be available in certain locations in a building We regret that Ms***’s experience with service in her local calling area is falling short of her expectations. Our network team investigated her coverage concerns and identified that she is being impacted by network upgrades being implemented in her area. We anticipate that her service levels will gradually improve and return to once the upgrades have been completed. However, we do not have an anticipated completion date We spoke with Ms*** on June 9, 2017, and offered a Sprint router to boost her indoor reception; she declined, stating that she has a router. Subsequently, in order to bring about an amicable resolution, although no credit is due, we offered and applied a onetime $credit to her account as a goodwill gesture. Her account balance after the credit is $377.58. She accepted and confirmed satisfaction with our resolution. We regret any inconvenience Ms*** may have experienced while attempting to resolve this matter. If I may be of further assistance, MsMcMullen can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

July 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers' concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to address a billing dispute, citing that we are not meeting our offer to credit his account for the value of a device he purchased as part of a promotional offer. He requested that we honor the terms of that offer by applying the promised credit to his account and refund the additional money paid towards the device installments that should be free We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We regret that the level of service he received was not indicative of the world-class service we strive to provide. Please be assured that we value customer feedback and will utilize his input to improve our training and processes We further regret any possible misunderstanding that may have occurred related to the terms of our referenced promotional device offer. Our records reflect that Mr*** activated his Sprint service on March 10, 2016, under our half-off Installment Billing or Lease promotional offer. Our records further reflect that he did not meet the qualifying terms of the Samsung Buy One Get One (BOGO) offer as the referenced BOGO offer was not being offered until March 18, We contacted Mr*** and explained the information above. Mr*** accepted the information, but had concerns with the information presented to him by representatives of our customer service department on March 20, 2016. He stated that he would have cancelled within our satisfaction guarantee timeframe had we informed him at that time that he did not qualify for the Samsung BOGO offer. Therefore, he requested that we fulfill the referenced BOGO offer. We requested additional time to review the matter with the Sprint executive team. He agreed to a folldiscussion as additional information became available We followed up with Mr*** on July 27, 2016. At that time, credits totaling $were applied to his Sprint account to offset the full disputed balance of equipment charges to match the terms of Samsung’s BOGO promotional offerMr*** confirmed his complete satisfaction with the resolution provided On behalf of Sprint, I apologize for any inconvenience this matter has caused Mr***, as well as any delay in our addressing his billing concerns. If we can be of further assistance with this issue, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand p.m., Central Time Sincerely, Russell ** *** **Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***-*** ***

June 15,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***-Rebuttal, *** *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced rebuttal of Mr*** *** ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your agency once again
In the information provided, Mr*** disputed his June invoice’s due date for payment, stating that he was advised by Sprint that it would be updated to his desired date of the first of each monthMr*** expressed his concern that his service would be interrupted due to the due date currently reflected on his account
We regret any possible misunderstanding that may have occurred regarding Mr***’s request to change his billing due dateOur records reflect that on May 5, 2017, we updated his account to reflect his monthly due date to the first of each monthBecause we updated his ending billing period from the 2nd to the 8th of each month, Mr*** received an invoice for the billing period of June through June 8, 2017, totaling $Subsequently, Mr*** received a second invoice on June 12, 2017, for the new billing period of June through July 8, 2017, with the new payment due date being July 2,
During our June 15, 2017, conversation with Mr***, we explained the information outlined above and confirmed that no Sprint billing error has occurred in this matterAs a courtesy and in an effort to resolve his billing dispute, and bring closure to this matter, we applied a credit for $to offset the invoice that generated for five days of serviceMr*** expressed his satisfaction with our resolution
If we can be of further assistance with this matter, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time
Sincerely,
*** W
Executive Services Analyst

February 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may
concern: Sprint is in receipt of the above-referenced inquiry of Mr***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his complaint, Mr*** stated he applied for the iPhone promo which, with eligible device trade in, provides him a discount off his monthly lease installment. He further stated that he has made several calls to our Customer Care department due to the promotion not awarding and the issue is still unresolved During our conversation with Mr*** on February 2, 2017, we went over his billing and directed him to the specific page he can locate the promotional creditFurthermore, we explained that he received the initial credit of $on October 17, 2016, and continues to receive this every month. Mr*** confirms his understanding of the promotional credit. In addition, he asked that we remove Total Equipment Protection (TEP) option from his line, as he recalled opting out of this service. We successfully removed this and applied credits totaling $to his account to offset the TEP billed charges dating back to activation of his newly upgraded iPhone. Mr*** advised we could report back to the Revdex.com that this matter is resolved We appreciate Mr*** for taking time to provide details of his experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Mr*** may have experienced as a result of this concern. If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I do recommend that Sprint do the following for future customers switching from contract to a prepaid planInform customers that the areas covered will be smaller. Inform customers that the phones available with the prepaid plans are older model phones and not as sophisticated as the ones that are available on the contracts
Regards,
*** ***

Tell us why here February 3, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 11***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To
Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of *** *** submitted on January 4, We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** expressed his dissatisfaction with contacting our Customer Care group with regard to the misinformation that he believed he received from the third-party retailer regarding our Contract Buyout promotional offerMr*** stated that he was advised by a third party retailer that that his brother could trahis existing Samsung device from his previous wireless service provider in exchange for the replacement of the iPhone device that is currently active on his Sprint account and to utilize with the Contract Buyout promotional offer. Mr*** requested that Sprint review this matter, add his brother line to his Sprint account by using his current Samsung device from his previous wireless service provider and honor the above promotional offer Sprint has reviewed Mr***’ complaint and investigated her concerns. We regret any miscommunication that may have transpired between Mr*** and the third-party retail store representative; however, we are unable to substantiate that he was misinformed about the Contract Buyout promotion on December 31, We regret any possible misunderstanding and delay that may have occurred related to the terms of our Contract Buyout Promotional offer. As stated in the Terms and Conditions of the Contract Buyout promotion, potential Sprint customers are required to potheir active wireless number(s) from T-Mobile, Veri*on or AT&T. Porting customers are required to upload their previous provider’s invoice with the Early Termination Fee(s) and/or Accelerated Device charges assessed to our website to register for the Buyout credit. Additionally, the customer must tutheir old cellular provider’s device to Sprint. Once approved, expectation regarding the delivery of the Contract Buyout Reward Cards is to weeks. Sprint does not pay the previous provider directly for the Early Termination Fee(s) and/or Accelerated Device charges. Additional information regarding the aforementioned promotion can be provided by our Sprint stores, retail third-party partners, our Customer Care department or located at our website at www.sprint.com/joinsprint. We spoke with Mr*** on January 19, 2017, to discuss his concerns. During our conversation, Mr*** confirmed that his account concerns were previously addressed and resolved to his satisfactionWe are continually seeking ways to improve the quality of service provided to our customers. Our representatives are required to attend extensive training classes before being released to answer calls from our customers. Additionally, calls are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service. We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time. Sincerely, /s/ Regina S.Executive Services Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Ms*** to contact your office once again. In the additional information provided, Ms*** stated her issue has not been resolved, and that she has not been contacted by ***She is requesting that we contact her and resolve her issue During our conversation with Ms*** on March 27, 2017, we confirmed she was inquiring about her account with Sprint. She said she was under the impression that she was contacted by Revdex.com when we attempted to contact herMs*** said when she started service with Sprint on October 2, 2015, she did not know she was leasing her deviceMs*** said she thought she was financing it for two years, and after the payment is complete, she will be able to keep the deviceTo resolve this matter, we offered to adjust the $End of Lease (EOL) charges once the remaining $lease balance is paid on the deviceWe also offered to adjust any data overage once the April 2, 2017, invoice generatesIn addition, we provided Ms*** with our technical support toll free number, to contact them regarding her device data issues. Ms*** accepted our offer and thanked us for our help We regret any inconvenience these matters may have caused Ms***. If we can be of further assistance with this issue, or if Ms*** has additional questions regarding this matter, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

June 18,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Boost Mobile Inquiry
Sprint Case ***
Dear Mr***:
Thank you for forwarding the above-referenced inquiry of Mr
*** *** to the Sprint Executive & Regulatory Services departmentWe appreciate your assistance in bringing our customer’s Boost Mobile concerns to our attentionIn his inquiry, Mr*** indicated that he was placed on a $price plan when he started service with Boost Mobile at a third-party retailer, but he requested a $price plan at the point of saleHe further explained that the dealer refused to place him on the correct plan or refund the difference in cost between the two plans totaling $He also indicated that he noticed a $charge on his receipt that he was unfamiliar with
We spoke with Mr*** on June 16, 2015, regarding these concernsUsing the information he provided, we were able to locate the third-party retailer involved in his concernsWe advised that we value customer feedback and that we will share the details of his experience with the appropriate managerial staffWe also verified that his account was credited $by our Customer Care department and that he was moved to the correct price planLastly, we explained that the $charge he paid at the point of sale is a payment convenience fee, which is charged to customers making cash payments in third-party retail locationsThe fee can be avoided by:
o Paying accounts directly online via credit card and/or PayPal where available
o Enrolling in and registering a credit or debit card for automatic monthly payment (aka “autopay”)
o Making payments via text with a credit or debit card registered to the customer’s account
o Purchasing Top-Up/ReBoost cards
Our records reflect that on May 29, 2015, a $account credit was applied to his account by our Customer Care departmentAs a demonstration to customer excellence, our office applied an additional $to his account on June 16, 2015, for a combined credit of $to offset his next month of service
We regret any inconvenience that this matter may have caused Mr*** and appreciate him taking the time to share the details of his experienceIf you have any further questions or concerns regarding this matter, you or he can contact me directly at ###-###-####, or by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday and Friday from 7:a.mto 5:p.m., Central Time
Sincerely,
*** S
Executive Services Analyst

October 10, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 RE: Revdex.com Inquiry ***-Rebuttal, Ronald B*** Sprint Account xxxxx5270 Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced supplemental inquiry submitted by MrRonald B***. We appreciate having the opportunity to address his Sprint account concerns once again. In his rebuttal, MrB*** reiterated his belief that he was misinformed regarding the terms of his recent equipment purchase. We regret any remaining misunderstanding that may exist regarding MrB***’s noted equipment interaction. Because we have been unable to identify any error on the part of Sprint related to that concern, we attempted to contact MrB*** via telephone and e-mail to discuss his concerns in detail on October 3, 4, 5, 9, and 10, 2017,. As a result of our inability to reach him, we also forwarded a letter to him at his billing address of record, confirming our receipt of his inquiry and advising of our need to speak with him directly to obtain his account security information and additional details that will aid in our review. Unfortunately, MrB*** has not responded to us. As outlined in our August 29, 2017, response to MrB***’s initial filing, our records reflect that he upgraded the device associated with referenced line of Sprint service on September 12, 2016, and accepted a 24-month Sprint Easy Pay installment billing purchase agreeement. Consequently, he is currently not eligible to upgrade the device in question until that agreement is satisfied.The telecommunications industry is extremely competitive, and we realize that the quality of products and the level of customer service we provide will define our success. MrB***’s feedback is invaluable, and our hope is that he will allow us the opportunity to address his reported concerns and rebuild his faith in Sprint. As such, if this matter remains unresolved, we invite him to contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, extension ***. I am available Monday through Friday from a.mto p.m., Central Time. Sincerely, Sean J.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***s