Sprint Corporation

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File Revdex.com Complaint *** Account XXXXX***, *** *** Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customer’s concern to our attention In the information provided, Ms*** outlines billing concerns associated with her account including her invoices being more than the quoted amount of $when she initially started service. Ms*** reports that she has attempted to address this issue on multiple occasions; however, her concern remains unresolved. Ms*** is requesting that this issue be reviewed and her invoice reflect what was quotedFurther, she is requesting compensation and a refund for overbilling. We regret any inconvenience the account concerns referenced in the inquiry may have caused. During our conversation with Ms*** on August 4, 2017, we reviewed the account and explained that $is the monthly recurring charge for the unlimited service plan; however, it does not include the monthly installments for the Samsung Galaxy SEdge device and Slate tabletBecause we did not find billing errors associated with her account, we respectfully decline Ms***’s request for compensation and payment refund In an effort to reduce Ms***’s invoice, we cancelled the Installment Billing Agreement on her Slate Tablet, as a courtesy, which will reduce her monthly charges by $10. Further, Ms*** changed her tablet plan from the unlimited data plan to the 2GB data plan, which results in an additional $savings per month. Ms*** has been advised that, including the equipment installment for the Samsung Galaxy SEdge device, her monthly bill estimate is $per month before taxes and feesMs*** confirmed that her issues have been addressed and resolved to her satisfaction We appreciate Ms*** taking time to provide details of her experienceWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely, Tracey FExecutive Services Analyst

May 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re:
Revdex.com File ***, *** E*** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry of Mr*** E***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** states that when he cancelled his Sprint service in February 2017, he returned one of is devices for a waiver of the End of Lease Purchase amountMr*** states that because he was on Autopay, a payment for the balance of $was processed due to a delay in returning the device. Mr*** states that he was told that his refund is being processed; however, he has not received it. As a result, Mr*** is requesting that Sprint send him a $refund We attempted to reach Mr*** via phone and email on May 2, 5, and 11, 2017, to speak with him regarding his account concerns. Unfortunately, we have not received a response. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. Therefore, Mr*** can contact us at the number provided below at his earliest convenience to complete the authentication of his account so that we can fully resolve his concerns. In an effort to address this matter, we have reviewed our records. We find that an electronic refund in the amount of $was sent to Mr***’s active checking/savings account on April 25, We trust that this action resolved Mr***’s concern We regret any inconvenience this matter may have caused. If I can be of further assistance, Mr*** can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland *** *Executive Services Associate Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 13, 2016 To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed with your office by Ms*** ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. In
her inquiry, Ms*** has requested clarification regarding Sprint’s unlocking policies regarding an iPhone 6S Plus device purchased on April 10, 2016, and activated on Sprint’s network. Ms*** indicated that she would like the device unlocked. Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network. In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network). Additional information about unlocking may be found at www.sprint.com/unlock.Sprint will unlock a device under the following circumstances:Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options The associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days During our conversation with Ms*** on June 13, 2016, she confirmed that her iPhone 6s Plus device associated with phone number ending *** has been unlocked and her issues are resolvedIf Ms*** has questions regarding this issue, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time.Sincerely, *** ***Executive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** I*** Sprint Account xxxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attentionBased on the inquiry, Mr*** states he paid off his device before the two-year period in the amount of $and that the payment was misapplied to future services. He further stated that he was also informed by a customer service representative that the payment was applied to the wrong account. As a result, he is seeking assistance with this matter and requests that the billing matter be resolved Please be advised that we spoke with Ms*** ***, upon authorization from Mr*** ***, regarding his payment concerns. During our discussion with Ms***, she stated that she made a final payment of $in December to payoff her Installment Billing Agreement for the Samsung SEdge; however, she states a balance still remains. Upon review of this matter, we discovered that the payment in question was inadvertently misapplied. To address this matter, we have updated the Installment Billing Agreement payments towards the referenced device. As a result, we informed Ms*** that the Installment Billing Agreement for her device is considered paid in full. Additionally, we offered to follon her next month’s invoice to assure the account is billing correctly. We appreciate the ***’s for taking the time to provide us with the details of their experience regarding their account payment concerns. We are continually striving to improve the quality of service provided to our customers. We regret any inconvenience this matter has caused. If we can be of further assistance, I can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: ***, *** *** Sprint Account xxxxx*** Sprint Case: *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on June 1, We apologize for any inconvenience that Ms*** experienced as a result of this matter and appreciate your assistance in bringing our customers' concern to our attention According to the information provided, Ms*** expressed her dissatisfaction with the monthly Subsidized Phone charge of $being assessed to her account, after she changed her rate plan on March 16, Ms*** also stated she was informed that her updated rate plan did not allow a two year Service Agreement; therefore, Ms*** concludes that her plan was changed incorrectlyMs*** requested that Sprint review this matter and provide adjustments to her account for the Subsidized Phone charges Sprint has reviewed Ms***'s accountAccording to our records, on June 14, 2015, Ms*** established service with Sprint, activated phone lines ending in and and purchased devices at discounted pricing in exchange for a two year Service AgreementThereafter, Ms*** selected our Unlimited, My Way planPlease be advised the above rate plan does not require additional handset related feesFurther, our records reflect that on March 16, 2016, Ms*** updated her rate plan to the Best Buy One Family PlanThis rate plan includes a $Subsidized Phone charge per line for devices purchased at discounted pricing in exchange for a two year Service Agreement Upon review of Ms***'s account, we confirmed on June 1, 2016, Sprint agreed to cease the $Subsidized Phone charges on each line of serviceWe spoke with Ms*** on June 9, 2016, and relayed the aforementioned informationTo provide closure for this matter, we offered to apply an adjustment of $to offset the Subsidized Phone charges as reflected on the April through June invoicesMs*** accepted the offer and was satisfied with our resolutionWe apologize for any inconvenience this matter may have caused Ms*** We appreciate Ms*** for taking the time to provide us with the details of her experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value this feedback and will utilize the input to improve our training and processes If we can be of any further assistance regarding this matter, Ms*** can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, ext***I am available Monday through Friday, between a.mand 2:p.m., Central Time Sincerely, Robert M Robert MExecutive Services Analyst

October 4,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our
customers’ concern to our attention
According to the information received, Ms*** stated that in July she dropped her then currently lease phone in a poolUpon visiting a Sprint Retail location to address her equipment replacement concerns, she stated that at that time she was advised that the only way to immediately resolve her damaged device concerns would be to purchase a device and establish a new line of serviceMs*** further stated that she was advised that the lease on her damaged device and the phone number associated with the damaged device would cancel upon the fulfillment of its original leasing termAs a result, Ms*** requests Sprint to cancel her original phone number and its Lease Agreement and update her price plan
Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease
We spoke with Ms*** on September 29, 2017, and she advised us that her account concerns were previously resolved
We appreciate Ms*** taking time to provide details of her experience with customer service and retail store representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize her input to improve our training and processes
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive Services Analyst

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr*** stated that he has a Samsung Galaxy Sdevice that he is leasing from Sprint, and at the time of leasing, he stated that he chose the Samsung device because the manufacturer offered monthly security updates. He further stated that as of April 7, 2017, he has not yet received the March security update. He indicated that he contacted our Sprint representatives via Facebook who referred him to the manufacturer. He contacted Samsung who referred him to a retail store to request assistance with the update. Mr*** stated that he is dissatisfied with the resolution provided, and as a result, he is requesting that either his software be upgraded or that he be allowed to upgrade to a new device We communicated with Mr*** on April 13, 2017, regarding this issue, and during our conversation, he stated that he received the applicable software update for his device. At the time of filing the complaint, he believed that he was just being referred to different entities without resolution. We regret that he felt the way that he did, but we are pleased that the issue is resolved. Based on our review of this issue, successful software updates should occur when the battery charge is at least percent, and when there is a connection. The download times of the software update could vary depending on the size of the update. Also, for future updates, Mr*** can manually update software should he desire by following the steps below: From the home screen, tap Apps then SettingsTap System UpdateFollow the on-screen directions Additionally, manufacturer advertised software updates can also be obtained from the manufacturer. Further review of our records also reflected that Mr*** updated his device effective April 22, We regret any inconvenience that Mr*** may have experienced while attempting to resolve his device concerns. Should there be any additional questions regarding this matter, we can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Sheila ***

May 19, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** Case *** Dear Ms***: On May
11, 2017, Sprint received an inquiry submitted by your office on behalf of *** ***. According to the information provided, Ms*** is disputing prorated charges assessed for changing her plan. Ms*** also requested clarification on setting up auto-pay to receive a discount. We appreciate your assistance in bringing Ms***’s concerns to our attention We appreciate Ms*** taking the time to provide us with the details of her experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review Our records indicate that Ms***’s account was updated to the Unlimited Freedom plan effective on April 21, 2017. This plan has a monthly service charge of $for the first line, $for the second line, and $for the third and up to ten lines. Customers who sign up for auto pay will receive a $discount per line We regret any confusion regarding the charges on Ms***’s account. On May 9, 2017, Ms*** spoke with *** Cfrom our office regarding her concerns. Because Ms***’s calling plan was changed mid-billing cycle, she was assessed prorated monthly service charges. On May 9, 2017, credits totaling $were applied to Ms***’s account to offset the charges included on the May invoice. As a result of these credits, the account reflects a credit balance of $ If additional assistance is required, Ms*** can contact *** Cby calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. We are available Monday through Friday between a.mand p.m., Central Time Sincerely, Susan FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

July 26, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Ms*** stated that she selected a service plan that included unlimited calls and texts to Mexico when she switched to Sprint. She stated she was billed $on her first invoice and $on her subsequent invoice for calls to Mexico. As a result, she requested that Sprint review this matter and credit the international calls to Mexico that have been assessed to her account During our conversation with Ms*** on July 17, 2017, we explained that our records reflect that the service plan she selected when she activated new Sprint service does not include unlimited calls to Mexico. We are unable to determine any billing errors and sustain that the international call charges are valid. However, in an effort to reach an amicable resolution to this matter, we offered to add unlimited calling to Mexico for an additional $per month and to provide an account concession credit of $to offset a portion of the international calls on her July invoice. Ms*** accepted our offer and confirmed that her issue is resolved We appreciate Ms*** for taking the time to provide us with her feedback regarding her experience with our retail store representative. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review. We regret any inconvenience that this matter may have caused. If I can be of further assistance with this matter, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time. Sincerely, Jennifer F.Jennifer F.Executive Services Analyst

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint Case *** Sprint account XXXXX*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** expressed her dissatisfaction with an unfavorable customer experience while attempting to resolve an issue with an unauthorized online equipment purchase billed to her Sprint account. Ms*** stated that she contacted Sprint to report the fraudulent activity on her Sprint account and was unable to successfully answer the security questions that were asked of her and was declined assistanceMs*** requested that the issue be resolved and that she be given one month of free service Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account. We contacted Ms*** on July 25, 2017, after she visited her local Sprint store to verify her identity, and advised that we completed our investigation and confirmed that fraudulent activity occurred on her Sprint account. All necessary adjustments have been applied to negate the fraudulent charges. In addition, a one-time courtesy credit of $was applied to her Sprint account, We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused. If we may be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Twana *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Tell us why here...July 5,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account: xxxxx***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced
complaint of *** *** submitted on June 23, We appreciate your assistance in bringing our customer’s concerns to our attention
Mr*** filing expressed his dissatisfaction with being misinformed in regard to Sprint’s promotional offersAccording to Mr***, he was offered Sprint’s iPhone Buy-One-Get- One (BOGO) promotion by a Sprint Retail Store representativeIn addition, Mr*** stated that he was offered an Unlimited plan at a monthly rate of $per monthMr*** advised that he did not accept the offer during his interaction at the local Sprint Retail Store locationHowever, he contacted Sprint’s Customer Care group on the same date to accept the above-referenced promotions and he was advised that he was ineligible to participate in the aforementioned promotional offersMr*** requested that Sprint review this matter and provide him with an amicable resolution
Sprint has reviewed Mr***’ complaintWe spoke with Mr*** on July 3, 2017, and discussed his account concernsDuring our discussion, we offered to apply a one-time adjustment to his account to offset the monthly lease charge associated with the second iPhone device after he completes the upgrade for that line of servicePlease be advised that Mr*** accepted the offer and confirmed that he would remain on the 6GB Better Choice price planPlease note we encourage Mr*** to contact the undersigned directly at the phone number noted below upon completion of his device upgrade, to ensure that his account is adjusted accordingly
We regret any inconvenience Mr*** may have experience while attempting to resolve her issueIf we may be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-#### ext., ***We are available Monday through Friday from a.mto p.m., Eastern Time
Sincerely,
/s/ Dar-Sheen ** ***
Dar-Sheen ** ***
Executive & Regulatory Services

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Case ***, *** *** Sprint Account xxxxx*** To whom it may concern: The above-referenced
inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention According to the information in her inquiry, Ms*** stated that she was not informed of the down payment required for a device upgrade when establishing a new lease agreement on her account. Additionally, she requested the call to be reviewed as she requested on several occasions clarification of the charges. She is requesting the required down payment to be waived In our effort to provide clear communication about features and pricing, Sprint publishes an overview of our pricing and features and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. During our conversation with Ms*** on September 19, 2017, we confirmed that after a review of the call with our Care representatives on September 8, 2017, we have identified a possible misunderstanding related to the information provided regarding the upgrade down payment. As a result, we have placed a one time adjustment in the amount of $that will apply towards the monthly billing chargesMs*** verified her satisfaction with this resolution We regret any inconvenience that these matters may have caused. If I can be of further assistance with this matter, Ms*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, *** *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as Sprint holds up their side of the agreement to manually apply the credit without me having to call inSprint also needs to agree that if I do have to call again, the contract will be cancelled without any fees.
Regards,
Travis ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I want to thank you for informing sprintI talked to sprint and they have informed me that I still have to pay for the bad service for those months and pay for a defective phone as well in order to get a new oneI just give up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

July 24,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our
customers’ concern to our attention
According to the information received, Mr*** stated that his three lines of service were unable to properly utilize Sprint’s service due to the lack of coverage in his home service area of Palmdale, CATherefore, Mr*** has requested that Sprint review these matters and compensate him
We regret that the coverage in Mr***’s service area may have fallen short of his wireless communication needs and expectationsWe constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customersMr***’s home address located in in Palmdale, CA is within Sprint’s “Best” voice coverage, our research into this matter further reflected that our network is performing within parametersIn addition, we recommend that Mr*** visit a local Sprint Authorized Service and Repair Center location to have his device(s) diagnosed by our retail store technician to ensure that his devices are performing within Sprint’s standards
As stated in Sprint Terms and Conditions of Service, which can be viewed at www.sprint.com, the coverage, quality of wireless services, and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, the nature of wireless signal prevents any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameLastly, Sprint does not charge separately for data speedsCustomers are billed according to the services and equipment they select
We spoke with Mr*** on July 20, 2017, and relayed the aforementioned information to himAlthough Sprint was unable to confirm Mr***’s network concerns, in an effort to reach an amicable resolution to his account concerns we offered to apply a one-time courtesy adjustment totaling $towards his account balanceMr*** agreed and he is aware that the adjustment will be reflected on his next invoiceMr*** has expressed his understanding of the information that was relayed to him
We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Jr