Sprint Corporation

Revdex.com Case # ***, *** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** *** submitted on July 27, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. According to the information provided, Ms*** expressed her dissatisfaction with the purchase of her device, and as well as her inability to receive a new device from Sprint to replace her device. Ms*** has indicated that she was unaware that she purchased a pre-owned device at the third-party retail store location. AdditionallyMs*** stated that she had an unfavorable customer service experience while attempting to resolve this matterMs*** requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Ms***’s complaintOur records indicate that Ms*** activated phone line ending in *** on June 8, 2017, by purchasing a pre-owned iPhone 6s 16GB device via Sprint’s Monthly Installment Billing programPlease note certified pre-owned devices are available to customers for a lower costCertified pre-owned devices have been restored to factory standards, they are inspected, remanufactured and tested to meet or exceed all Sprint quality standardsOur records further indicate Ms*** contacted our Customer Care group on July 25, 2017, stating that a new line of service was activated on July 17, 2017, to replace her pre-owned iPhone 6s 16GB device at the third-party retail store location. At that time, Ms*** was informed the new line of service was cancelled on July 20, 2017, and all adjustments were applied to her account to offset the charges generated totaling $As a result, Ms*** requested that we provide her with a brand new device in exchange for her pre-owned device, which remains active on phone line ending in ***. We spoke with Ms*** on August 3, 2017, and relayed the above information. During our discussion, we explained in order to receive a new device she must purchase a new iPhone 6s device. Further, advised her that pre-owned devices are billed at a lower cost than new devices via Sprint’s Monthly Installment Billing program. As a result, Ms*** was offered to complete an exchange for her pre-owned device; however, a new device would result in higher monthly installment billing charge. Ms*** declined our offer and requested a new device at no additional cost. While we regret that Ms*** may disagree with our offer, we are willing to assist her with the purchase of a new device in exchange for her pre-owned iPhone 6s 16GB device. We appreciate Ms*** taking time to provide details of her experience with our third-party retail store location. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any miscommunication and inconvenience Ms*** may have experienced regarding this matterIf Ms*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand 4p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry ***-Rebuttal, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal filed by Mr*** ***. We regret the circumstances that led to Mr***’s contacting your agency once again and appreciate having the opportunity address his account concerns once more In his rebuttal, Mr*** indicated his dissatisfaction with our response to his initial filing because he has proof that he returned the referenced device to us for billing credit. He also described unfavorable customer experiences during his attempts to address that concern Upon initial review of this matter, we confirmed that Mr*** returned his leased devices for his wireless lines of service ending in *** and ***. We also confirmed that credits totaling $were applied to his account to offset the disputed Device Purchase Option charges assessed for those devicesWe were subsequently able to confirm our receipt of Mr***’s disputed iPhone device for wireless line ending in *** and to verify that credits totaling $were applied to his account on April 1, 2017, to offset the Device Purchase Option charges assessed for that device During our conversation with Mr*** on June 14, 2017, we explained the information outlined above. We also confirmed that his account currently has one active line of service and a balance due of $Mr*** indicated his understanding of and satisfaction with our actions We regret any inconvenience Mr*** may have experienced as a result of this matter. If we can be of further assistance with this concern, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time. Sincerely, Sean JExecutive Services Analyst

April 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** Sprint Account xxxxx*** To Whom It May Concern: The above-referenced
inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention Mr***’ filing expresses billing concerns with his account. He is in dispute of the total charges on his account due to a credit that was applied and then removed from the accountAdditionally, he is dissatisfied with requirements to set a payment arrangement for past due charges With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. Sprint reviewed Mr***’ account and notes that we are unable to substantiate any billing errors. The plan is billing accurately based on the selections made by Mr*** at the point of sale. The $credit noted in Mr***’ inquiry has been confirmed as an invalid credit for a device charge that was not posted to Mr***’ accountBased on this, the erroneous credit was correctly reversed as it is a valid amount due on the account As stated in our Terms and Conditions of Services, which can be viewed on www.sprint.com, payment is due as stated on your bill. We realize that situations may arise that prevent customers from making the required payment by the due date and Sprint can assist with payment arrangements if available. However, not all payment arrangement requests can be honored We have reviewed Mr***’ account and recent communications to Sprint. Our records reflect that we have worked with Mr*** on multiple occasions in an effort to bring his account current and our records reflect we previously notified him that his account balance was past due. In addition, we previously explained that we may at any time, based on usage history, withdraw or change services, or place limits or conditions on the use of our services We regret any inconvenience that these matters may have caused. If I can be of further assistance with this matter, Mr*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ####. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

August 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Ms*** stated that at the point of sale on June 16, 2016, she was offered and accepted a free tabletShe stated she was not advised that there would be a service plan required for the tablet. She stated that she contacted our Customer Care department on August 10, and was advised that she had days to cancel her service if she was dissatisfied with the $monthly recurring charge for the tablet. She stated that she was advised that if she canceled after that time period, she would be charged cancellation fees for her two phone lines and the tablet. She is requesting to return the tablet to us since she does not consider it being free since she is billed a monthly recurring charge. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at *** have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that the tablet Ms*** accepted at the point of sale was provided at no cost, contingent upon a two year agreement for the tablet and a monthly service plan, which she elected and consented to by signature at the time of activation. Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 30-day unconditional return policy on all our equipment. You can return equipment to the point of sale within that time period for a full refund. If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation. We spoke to Ms*** on August 16, 2016, and provided her with the above-referenced information. In an effort to reach an amicable resolution, we offered to waive the Early Termination Fee for the tablet, upon its return. In addition, we offered to credit Ms*** for the charges associated with the number ending in *** for the past two month, and an additional credit in the amount of $50. She accepted our offer and credit in the amount of $was applied to her account We regret any inconvenience these matters may have caused. If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

November 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the information provided, Mr*** states that he ported to Sprint from another mobile carrier, and at the time of the transfer, he states that he was informed that the cancelation fees with the other mobile carrier would be paid for under the Contract Buyout promotional offer. Mr*** states that the amount owed to the other mobile carrier is $1,700, which he states has not been paid because he has not received the reward cards from Sprint. He is dissatisfied with the level of customer service he has received regarding this matter, and he is requesting assistance with obtaining the reward cards Based on a review of our records, we determined submission had been completed for the reward cards; therefore, we conferenced Mr*** with an American Express (AMEX) representative to process the reward cards. It was determined that the address on file was not correct. Mr*** confirmed that he moved after he activated service with Sprint and the address was not updated with AMEX; therefore, the reward cards were not mailed to the correct address. We confirmed that the address was provided and two reward cards of $and $were processed based on the numbers ending in *** and ***; however, no other information was foundMr*** states that he has an interaction number for the AMEX representative he spoke with who informed him that three $reward cards were processed and being mailedTherefore, we provided Mr*** with the toll-free number to contact AMEX once he found the information for the call in his records. Secondly, we asked Mr*** to provide us with a copy of his final invoice from the other mobile carrier so that we can assist him with the Early Termination Fee reimbursement he stated he has not received. Once he finds the requested information, Mr*** stated he will contact us for further assistance We regret any inconvenience that Mr*** may have experienced while attempting to resolve his reward card concerns. Should there be any additional questions or concerns, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

March 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** states she is being billed for data overage, and she barely uses data on her device. Ms*** is requesting that the overages charges be removed We regret any frustration that Ms*** may have experienced regarding her billing issueWe attempted to contact Ms*** via the e-mail provided, *** on March 6, 9, and 16, 2017, to discuss her billing issues in detail, but we were unable to reach herWe also mailed a letter to the address on file on March 13, 2017, asking Ms*** to contact us Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because I mentioned a few people that disrespected me and still their message mentions that one agent will be reported! They have to understand its their company who doesn't care about customers, not just one personIf I saw this awful behavior from one of your agents, I would accept thisBut I was treated the same way by your low rank and high rank people the same terrible way! That shows the company culture, not one person
Regards,
Armin *** ***

November 22,
Revdex.com
Ward Parkway
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern,
Sprint is in receipt of the above-referenced rebuttal complaint of Mr*** *** submitted on November 16, We appreciate your assistance in bringing our customer’s concern to our attention
Mr***’s follfiling expressed his dissatisfaction with not receiving a return kit for phone number ending in ***He further advised that he needs the credit promised to his account to negate any overdraft charges, his monthly discount, and a copy of his chat transcriptAccording to Mr***, he was advised that changing his service plan would decrease his Monthly Recurring ChargesMr*** requested that Sprint review this matter, and provide him with a refund
According to our records, on September 26, 2016, Mr*** upgraded phone number ending in *** via Sprint’s Leasing programPlease note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease
Further research on the account reflects that Mr*** contacted our Customer Care group on November 3, 2016, and requested to terminate the Lease Agreement associated with phone number ending in ***Therefore, a return kit was ordered to facilitate the return of the iPhone 6s Gold device associated with phone number ending ***Additionally, the Lease Agreements were cancelled and the account was assessed Lease cancellation charges, which were to be waived once we received the above-referenced device at our Returns warehouse
With regard to Mr***’s service plan, our records reflect, on September 17, 2016, he requested to update his account to the Unlimited Freedom plan, which includes unlimited talk, text, and data for $for the primary line, $for the secondary line and $for lines -Therefore his monthly recurring charges totals $per month, which does not include the $monthly discount per line of service, monthly lease charges, Total Equipment Protection (TEP) plan and related taxes, fees, and surchargesAs such, his monthly bill is approximately $per month, prior to related taxes, fees and surchargesAdditionally, this plan is not eligible to receive any employee discountsBased on our findings, we were unable to identify any billing errors on Mr***’s account
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
We regret any miscommunication that Mr*** may have received with regard to the service plan and Sprint’s NVP discount and we appreciate Mr***’s feedback regarding this issueIn an effort to reach a satisfactory and mutually acceptable resolution, Sprint agreed to apply a one-time adjustment of $to his account to award the percent discount for his September to November billing invoices
On November 22, 2016, we spoke with Mr***During our conversation, we relayed the above information to himMr*** expressed his understanding to the resolution providedWe apologize for any inconvenience this matter may have caused Mr***
If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 6:p.m., Eastern Time
Sincerely,
Tracey ** ***
Executive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I have no information of this account only the one that is showing up in my credit reportTherefore, Sprint shall no longer contact me regarding this because I have no information to provideAbove I attached a picture of what states on my credit reportThank you.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Again there is still no effort to resolve this matterSprint refuses to acknowledge that the only reason my bill is so high is because I switched carriers after I was lied to and my issue went unresolved for monthsI made many efforts to resolve this and I will not be held responsible for not wanting to continue service with a company that lies and then refuses to acknowledge that a mistake was madeOn the plus side *** has been great to me so far so this outcome makes it very easy to not regret my decisionI will continue disputing this bill until someone that is competent is willing to acknowledge this matterThe response that they were willing to take back the phones is just another way to push the real issue under the rugI offered to pay for phones sense I did keep themI just wanted any ETFs and the last bill reduced for all that I went through in an effort to fix this before switching to another carrierIf they want to assume no liability that is fineI have the emails from the store manager and they have a record of all the tickets that were filed on my behalf by the store, their corporate store, that went unansweredI'm not surprised that a company that wouldn't help while I was a customer is still unwilling to help when I'm not.
Regards,
*** ***

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX***, *** *** Case *** To Whom It May Concern:
Sprint is in receipt of the inquiry filed with your office by Mr*** *** on behalf of the account holder, Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the complaint, Mr*** states he has a written offer indicating his total cost of service would be $plus tax. He further states the $cost includes the service plan on four lines of service and four iPhone 6s devices. Also, he states he would like to own the four devices after his respective month agreements. As a result, he is requesting we review these matters. We spoke with both Mr*** and the account holder Ms*** *** and confirmed the account was activated on November 22, 2016, with four lines of service. We confirmed the written offer Mr*** has was a cost estimate written on a business card, not the actual service agreement. We confirmed that Ms*** is being assessed the correct service plan cost per the terms of the service plan we have on file. We also confirmed that during the time Ms*** signed up for new service, we were offering a Buy One Get One (BOGO) on iPhone 6s devices purchased via the equipment installment option. Ms***’s iPhone 6s devices were purchased via a month lease, instead of the installment option. As a result, Ms*** is assessed a $lease charge for each of the four devices and is not eligible for the noted BOGO promotion Due to any possible misunderstanding regarding the cost of the devices on the account, and to reach an amicable resolution, we issued credit for $to offset two lease charges from November to April 2017. Going forward, the account will be assessed four lease charges at $each, but will receive a credit of $each month to offset two lease charges through the remainder of the month leasesAt the end of the respective leases, Ms*** will have the option to purchase the devices at the “end of life” (EOL) purchase cost or return the devices. She also has to option to continue to use the devices after the end of the respective leases; however, she will be assessed a monthly lease charge for all four devices as outlined in her lease agreements. We are matching the written price quote through monthly service credits We regret any inconvenience Mr*** and Ms*** may have experienced and are confident the account concerns have been addressed and resolved. If Mr*** or Ms*** has additional concerns, they can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central TimeSincerely Ann HExecutive Services Analyst

October 11, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, Joseph *** Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of MrJoseph ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that he was offered a $1,credit to resolve his device promotion issues but the credit was not applied to his account. Further, he stated that his account has not been credited for the Early Termination Fee, as he was promised. And last, he described an unfavorable customer service experience. As a result, Mr*** requested that we resolve his reported issues. We regret any possible misunderstanding that may have occurred regarding Mr*** referenced issues. Our records reflect that on September 26, 2017, a $1,credit was applied to his account to resolve his iPhone promotion credit dispute. Our records also reflect that on September 29, 2017, a $credit was applied to his account to offset an Early Termination Fee. We spoke with Mr*** on September 29, 2017, and he stated that his issues were resolved. He also sent an e-mail confirming that his reported issues were resolved. We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial teams for further review. If Mr*** needs further assistance with these matters, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext4235. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

May
25,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***,
*** *** ***
Boost Mobile Inquiry
Sprint Case
***
To
Whom It May Concern:
Sprint
is in receipt of the above-referenced inquiry, filed by Mr*** *** ***
regarding our Boost Mobile product. We appreciate your assistance in bringing our customers’ concerns to our
attention. According to the
information provided, Mr*** has not been able to place and receive phone
calls or send or receive text message from his home service address. He requested that the service issues be
resolved and to receive an account credit for the time that he has been
impacted by this issue.
During our discussion with Mr*** on May 3,
2017, we agreed to provide him with a complimentary LG Kdevice to use and see
if there was any positive impact to his user experience. At that time, we also credited his account
for one month of service charges in the amount of $60. Furthermore, we confirmed that his concerns were
forwarded to our Technical Support team to further investigate the issues
outlined in his inquiry. Our Technical Support
team confirmed that
the address associated with his Boost Mobile account is within our coverage
area; however, there are no current outages that could lead to the issues
outlined in his inquiry.
During a follcall with Mr***
on May 9, 2017, in an effort to bring this matter to a resolution, we provided him
with a replacement handset. On May 15,
2017, although Mr*** received a replacement handset he continued to
experience the same issue he previously reported. In an effort
to further investigate Mr***’s service related concerns we advised that
we would forward the details of his reported issues once more to our Technical
Support team. During our subsequent conversation with Mr***
on May 17, we explained that our Technical Support team advised there
were no issues found in his home usage area.
In an effort to resolve this matter, we agreed to replace his handset
with a Samsung Galaxy JPerx at no cost to him on May 19, 2017. On May 23, 2017, we applied a final credit in
the amount of $58.33. As of May 25,
2017, we confirmed with Mr*** no longer experiences the issues
previously reported. We are pleased to
inform that this matter has been fully addressed and resolved
On
behalf of Sprint, I apologize for any inconvenience Mr*** may have
experienced. If he requires any
additional assistance, he can contact me
directly by calling the Sprint Executive & Regulatory Services department
toll-free at ###-###-####, ext***.
I am available Monday through Friday from 8:a.mto 4:p.m.,
Central Time
Sincerely,
Marco
M
Executive
Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the letter that was sentI have spoken with *** R this morning and this issue was resolvedSprint removed the obligation to keep the data line for the tablet and the penalty for early terminationRegardless of the written brochure (which is written in such small letters and not clear regarding the additional charges that might incur unless one thoroughly reads it-which businesses are knowingly aware rarely happens), their sales representative provided a contradictory information when I asked directly about the obligation related to the tablet. Thank you for your assistance
Regards,
*** **

November 18,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms***
*** regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention
In her inquiry, Ms*** expressed dissatisfaction with the level of customer service received from our representatives during her attempts to resolve a billing issue on her Sprint account, citing that her account was assessed an Early Termination Fee although she returned the device for the line ending in *** within the 30-day Satisfaction return policy timeframeAs a result, she requested credits be applied to her account to offset the Early Termination and late fees assessed
We appreciate Ms***’s taking the time to provide us with details regarding her experiences with our Customer Care representativesPlease be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff
We regret any misunderstanding that may have occurred related to Ms***’s Sprint billingAfter reviewing our records, we verified that Ms***’s equipment was received in our warehouse on September 3, 2016; therefore, we applied credits totaling $to her account to offset the disputed Early Termination Fee and late fee, along with applicable taxes, regulatory charges and surchargesThose credits will be reflected on her next invoice
During our November 10, 2016, conversation with Ms***, she also requested that we remove the Total Equipment Protection (TEP) plan from her line of service ending in ***As she requested, we removed the TEP plan effective on that same date
We are pleased to inform you that Ms*** was satisfied with the actions taken on her accountIf we can be of further assistance regarding these matters, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

June 16, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the inquiry of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concerns to our attention. In his inquiry, Mr*** stated that he recently upgraded his device and added an additional subscription to his account and he was offered two LG Gdevices at percent off the retail price. Further he was advised that he is eligible for the Unlimited Freedom plan for $a month. He stated that he is not receiving the percent credit on one of his subscriptions and the Unlimited Freedom plan is not the service plan on his accountAs a result, Mr*** is requesting that we honor the promotional offers that were made at the point of sale During our conversation with Mr***, we advised him that we have confirmed that he meets all of the criteria for the percent off the LG Gdevice promotion. We also informed him that we update his service to the Unlimited Freedom for $a monthFurther, we applied a credit of $to offset the additional monthly service charges he incurred as a result of this issue. In addition we updated his account to emulate the percent off LG Goffer. Additionally, we advised Mr***, that he should allow the promotion until June 19, 2017, to award and if it does not award we agreed to cancel one of the installment billing agreements and credit the installment billing accelerated charges. Mr*** accepted the offer and is satisfied with the resolution. We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care group. We regret that the level of service he received was not indicative of the world-class service we strive to provide. The feedback he provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, Mr*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Just so you know, Sprint's response does not delve into the negligence from customer service and the over charges and deceit I experienced The letter appears as though they are doing me a favor They are not They are refunding me for all of the over charges and errors post cancellation This is no free hand out I want that to be clear
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

February 14, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** *** Case ***
Dear Mr***: On February 8, 2017, Sprint received an inquiry submitted by your office on behalf of *** *** ***. According to the information provided, Mr*** previously requested the cancellation of his account in March 2016; however, he continued to be billed for services. We appreciate your assistance in bringing Mr***’s concerns to our attention We regret any frustrations Mr*** may have experienced while attempting to resolve his concerns. We contacted Mr*** on February 10, 2017, to discuss his concerns in detail. At that time, we confirmed that his account was canceled effective January 29, 2017. Due to any possible misunderstanding and due to there being no usage included on the June through January invoices, we applied credits totaling $to offset the monthly service charges, reconnect fee, and late fees included on the referenced invoices. As a result of these credits, the canceled account reflected a credit balance of $130.72. We processed a refund for the credit balance and Mr*** will receive his refund check within days We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ####. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAnd thanks to Revdex.com for helping me and to SPRINT Officer Sean J*** for taking care of this issueI'm really happy with this decisionthanks
Regards,
*** ***

February 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Boost Mobile Inquiry Sprint Case ***
To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department. We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attention. In her inquiry, Ms*** indicated that she currently has insurance on her device provided by eSecuritel. She contacted eSecuritel, and she was sent an e-mail on how to file a claim in November 2017. She has attempted multiple times to file her claim; however, she has been unable to successfully complete a claim to receive a replacement phone. As such, Ms*** requested her device be replaced, or a refund for the monthly payments she has been making for her insurance. We initially spoke with Ms*** regarding this matter on January 25, 2017, and advised that we will contact eSecuritel, and gather the information they require. We received confirmation on January 31, 2017, that she is now able to follow through with her claim by paying her deductible. We spoke with Ms*** on February 1, 2017, and confirmed she was able to file her claim. Ms*** expressed her satisfaction with our resolution We regret any inconvenience this matter may have caused Ms***. If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Christopher HExecutive Services Analyst