Sprint Corporation

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, Karla *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern, Sprint
is in receipt of the above-referenced complaint of Karla ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms*** stated that she was misinformed regarding the charges assessed to her account. Ms*** stated that she has paid higher than expectedAdditionally, she has requested to return her leased devices for credit of the purchase option price as she has completed her active lease agreements We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services we are able to provide. In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. After completing a review of Ms***’s Sprint account we were unable to identify any billing errors The plans and services are billing correctly based on our nationally advertised pricingHowever, as a courtesy and due to any possible miscommunication that may have been provided related to her account charges, we offered credit of $to offset a portion of her bill. Ms*** accepted our offer and we applied the credit as agreed. She then confirmed that she will pay the remaining charges totaling $ Our records reflect Ms*** has competed the lease terms for each of her devicesPer the leasing program guidelines, she has requested to return the devicesWe advised that the devices must be returned in like new condition in order to receive credit of the device purchase optionsMs*** verified understanding and return kits have been ordered for her to return the devices. We regret any inconvenience that these matters may have caused Ms***. If I can be of further assistance with these matters, she can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** *** Sprint Case *** To Whom
It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms*** stated that her Sprint invoice has increase from $to over $in error and she returned three phones but still received device charges. She further states that she has requested assistance with this concerns; however, they remain unresolved. Ms*** is requesting to cancel her service and would like for Sprint to pay all stacost associated with establishing service with another carrier. We have reviewed Ms***’s account and find that she is billed correctly according to the services and equipment associated with her account. Further, our records confirm that four Lease Agreements on Ms***’s were canceled and upgraded with new devices in March 2017. We have confirmed that all leased devices associated with the Lease Agreements dated April 20, 2015, were returned and the Lease Cancelation charge and Device Purchase amount for each device was adjusted between May and June 21, 2017. Furthermore, we have confirmed that Ms***’s invoices include a monthly loyalty credit of $for the lines of service ending in and 8966. We spoke with and corresponded with Ms*** via email several times between June and June 26, 2017, and provided the information above. During this time, Ms*** canceled her Sprint ServiceWe have explained the additional charges that will be assessed to the account as a result of cancelation and advised that she will receive a final invoice dated July 12, 2017. Further, we respectfully decline Ms***’s request to pay all stacost associated with establishing service with another carrier We regret any frustration this matter may have caused. If I can be of further assistance regarding this matter, I can be reached directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MTerrence MExecutive Services Analyst c: Ms*** ***

February 5,
Lynn ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
Dear Ms***:
Sprint is in receipt of the above-referenced inquiry of Ms***
***We appreciate the opportunity to respond
According to the information provided, Ms*** is disputing the overage charges billed to her accountAs a result, she is requesting credit for the overages charges reflected on her account
We contacted Ms*** on February 5, 2016, to address her account concernsAt that time, we confirmed that her account is currently configured with Sprint’s 10GB Data Share Pack plan, and she is exceeding the data allowance provided in the plan, therefore, incurring overage chargesMs*** has elected to modify her service plan to Sprint’s 40GB Data Share Pack plan, effective February 6, Ms*** can change her service plan at any time, and the change will become effective at the start of her next billing cycleAlthough Sprint was unable to determine an error regarding this matter, we have applied one-time credits totaling $to her account to offset the overage charges reflected on her January invoiceMs*** accepted this credit and expressed her satisfaction with this resolution
Sprint is continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and will utilize her input to improve our training processes
We regret any inconvenience that this matter may have caused Ms*** and we appreciate her loyalty to the Sprint brandIf we can be of further assistance, she can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
*** J
Executive Services Analyst

I did not know how to respond. I thought the business would notify Revdex.com that they had taken action They did take action and cleansed the issue sorry

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Ladonna and I were finally able to connect. She was able to research and bring the $down to $which was really kind of her. I did email her my final receipt of $that I made in person to the sprint store as final payment. I don't owe $142. I haven't heard back from her. That is fine to close the case Best Regards,*** ***
Regards,
*** ***

May 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms*** stated that she was misinformed on the Switch to Sprint promotion. According to the information she provided, Ms*** stated that she was informed that she would receive a reward card with a balance of what she owed to her previous carrier to pay off her device agreements with them. However, she later was informed that when she initiated services she received an account credit with Sprint for a portion of the device credits and would only receive a reward card for the balance of the amount owed from her previous carrier. As a result, she is requesting to receive the credit balance that was applied to her Sprint account on a reward card. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricingFurther, as stated in our Terms and Conditions of the Switch to Sprint promotion, we will cover the fees for switching to Sprint up to $per line, via an American Express Reward Card (less travalue provided) after online registration and new phone activation. Details are available at www.sprint.com/joinsprint. Subsequently, customers are responsible for payment to the previous provider. Our records reflect that Mr***’s cancellation fees from her previous carrier are $786. She was issued a buyback credit in the amount of $for two devices and the difference is $236, which she will receive in the form of an American Express Reward Card We spoke to Ms*** on May 17, 2016, and provided her with the above-referenced information. Although no credit is due, in an effort to reach an amicable resolution, and as a gesture of goodwill, we offered to apply a credit to her account in the amount of $75. She stated she would like time to consider the offer and would contact us back. To date, we have not received a return call from Ms***. Our offer is valid for days from the date of this letter We appreciate Ms*** taking time to provide details of her experience with our retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused. If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon RExecutive Services Analyst

February 9, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO *** Re: Revdex.com Case # ***, *** *** Sprint
Account # xxxxx*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry, submitted by *** *** submitted on January 27, 2017. We appreciate your assistance in bringing our customers' concerns to our attention. Ms***’s filing expressed her dissatisfaction with the monthly service charges reflected on her account. According to Ms***, she was double billed for services. In addition, Ms***’s indicated that she encountered an unfavorable customer service experience while attempting to resolve her account concerns. Ms*** requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms***’s complaintAccording to our records, Ms***’s account is associated with three lines of servicesOur records indicate that her account was suspended on February 2, 2017, due to non-payment of her outstanding account balance. As such, Ms***’s account does not incur monthly service charges when the account is suspended for services. However, when payment is made to restore services, Ms*** will incur a monthly recurring charge and additional prorated charges for reactivating services in the middle of the billing cycle. For additional information please review our Terms and Conditions of Service, via our website, www.sprint.com/termsandconditionsAs such, we are unable to identify any billing errorsOur records further indicate on February 2, 2017, a total adjustment of $was applied to Ms***’s account, to offset the monthly recurring charges for three months of services We spoke with Ms*** on February 3, 2017, and relayed the aforementioned information to her. Ms*** expressed her satisfaction with the resolution provided We appreciate Ms*** taking time to provide details of her experience when calling into customer careWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused. If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Vanessa *** Vanessa *** Executive Services Analyst

# ***, *** *** Sprint Account # XXXXX*** Sprint Case #
*** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on June 27, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Mr***’ concern According to the information provided, Mr*** stated that he encountered an unfavorable customer service experience upon contacting our Customer Care group. Mr*** requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Mr***’ complaintWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’ feedback and that his concerns will be forwarded to the appropriate managerial staff for further review. This experience is not indicative of the level of service we expect from our employees We spoke with Mr*** on June 30, 2017, and relayed the above information to him. During our discussion, Mr*** stated that he contacted our Customer Care group with the intent to establish a payment arrangement on his account. Accordingly, we assisted Mr*** with submitting a payment for $and established a payment arrangement for his remaining balance due of $293.92. Mr*** agreed to submit the referenced payment on July 14, 2017. We explained to Mr*** that we appreciate him taking the time to provide details of his experience with our Customer Care group. Mr*** expressed his satisfaction in Sprint’s efforts to address and resolve his account concern. We regret any inconvenience Mr*** may have experienced regarding this matterIf Mr*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department toll-free at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

October 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Ericka B*** Sprint Account xxxxx Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of MsEricka B***. We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, MsB*** expressed her dissatisfaction with being provided multiple inconsistent equipment upgrade and pricing responses during her recent interactions with our Customer Care and sales representatives. Due to her loyalty and tenure with us, she requested that Sprint provide the equipment upgrade pricing offer previously presented to her for her chosen iPhone device including free shipping, monthly installment payments of $18, an account credit to offset her equipment down payment she was told she would need to pay at the time of her device order, and no requirement to return her original device to us. In addition, she requested that we waive down payment requirement due to the length of time taken to meet her request We regret any possible misunderstanding that may have occurred with regard to MsB***’s device upgrade pricing options and promotions available. However, we have been unable to identify any error on the part of Sprint related to the upgrade offers presented to her. As such, it will be necessary for us to speak with MsB*** directly in order to obtain her account security information and additional details that will aid in our review Unfortunately, our attempts to contact MsB*** on September and October and 9, 2017, via telephone and e-mail to discuss her reported concerns in detail were unsuccessful. In addition, on October 5, 2017, we sent a letter to her at her billing address of record via U.SPostal Service, acknowledging our receipt of her inquiry and our need to speak with her. To date, she has not yet responded. We appreciate MsB***’s taking time to provide details of her experience with our sales and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that this information will be forwarded to the appropriate managerial teams for additional review We regret any inconvenience these matters may have caused MsB***. We believe that we can fully address her reported concerns, and we look forward to having the opportunity to do so. As such, if her equipment upgrade issue remains unresolved, we invite MsB*** to contact me directly by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext4351, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

July 18,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com File ***, *** ***
Sprint Account XXXXX***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of *** *** submitted
on July 5, We appreciate your assistance in bringing our customer’s concern to our attention
According to the information provided, Ms*** expressed her dissatisfaction with the amount of money paid initially, after she established services with SprintMs*** stated that she was promised a monthly recurring rate of $to $all inclusiveMs*** requested that Sprint review this matter and provide her with the opportunity to return her equipment for a full refund
In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing
Sprint has reviewed Ms***’s complaintUpon activation of service, Ms*** was provided with a clear disclosure of her monthly recurring charges, equipment purchase, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of Ms***’s Lease Agreements which include a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of Ms***’s plan or other monthly charges on Sprint’s part during the activation of her current plan
Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our productsCustomers can return the device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its original unopened package, no restocking fee is chargedIf the service plan selected required a service agreement, no termination fee is charged when the services are canceled within days of activation and the product is returned complete and undamagedAdditionally, we will refund any activation fees within three days of activationSprint notes that our 14-day Sprint Satisfaction Guarantee return policy is conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process
We spoke with Ms*** on July 12, 2017, to discuss her concern in detail and relayed the aforementioned informationDuring our conversation, we confirmed that Ms*** elected to port-out her phone numbers ending in *** *** *** *** *** *** to another wireless service provider on July 6, effectively cancelling her services with SprintConsequently, Sprint is unable to make any offer to provide an amicable resolution due to the decision made by Ms*** to cancel her servicesFurthermore, since she elected to cancel her services outside of Sprint’s 14-day Satisfaction Guarantee return period we must respectfully deny her request to adjust any applicable cancellation charges including but no limited to equipment charges for the respective Lease Agreements in defaultWe advised Ms*** that we confirmed return kits were arranged for each device respective in association with their Lease Agreements, which was mailed to her address on file
As such, contingent upon the return of the aforesaid equipment undamaged and in good working condition to Sprint we will adjust the Lease Device Purchase Amount charges assessed for each respective Lease AgreementWhile explaining Sprint’s Lease Agreements to Ms*** the call was disengagedAccordingly, we have attempted to contact her again to resume any communication regarding her account concerns, without successIn order to provide an amicable resolution and closure to this matter, Sprint is prepared to make a one time exception and upon return of the aforesaid equipment undamaged and in good working condition to Sprint we will agree to adjust the remaining unbilled balance of her respective Lease AgreementsShould Ms*** have any questions and/or concerns pertaining to the resolution discussed herein, we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
David H
Executive Services Analyst

November 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case*** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms*** stated that on September 17, 2016, she went into her local Sprint store to upgrade to an iPhone and was advised that the iPhone was on backorder. As a result, she upgraded to a new iPhone 6s and was advised that an order would be place for the iPhone and she could return in days to pick up the device and she would receive a $trade in credit for the iPhone 6. However, when she returned on October 17, 2016, to get the iPhone she was advised that the device was not ordered and the trade in value for her iPhone would be $150. Ms*** is requesting to have the offer she received for a free upgrade to the iPhone honored, to cancel the lease agreement on the iPhone 6s and to receive a refund for what she paid for the iPhone 6s. During our conversation with Ms*** *** an authorized user on Ms*** **’s account on November 1, 2016, we explained that Sprint has partnered with a number of third-party retailers to distribute our products and services. We are grateful for their assistance in promoting our services. Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers. We regret any misinformation Ms*** may have received regarding this matter and appreciate her feedback. The details of her experience will be forwarded to the appropriate managerial staff empowered to make changes in this area. While some iPhone devices were available on September 16, 2016, others are taking longer as the demand for certain models is very high. We are working as quickly as possible with Apple to ensure we get inventory as soon as possible We forwarded Ms***’s concern to our Retail Management team and to resolve the matter they requested that she return the iPhone 6s and upgraded her to the iPhone on phone number ending in *** on the account and cancelled the lease agreement on the iPhone 6s. Additionally, they provided a trade in credit for her iPhone device in the amount of $that the credit will award as a monthly credit in the amount of $to offset the monthly lease payment for the iPhone 7. Please note that the $monthly credit may take up to two bill periods to apply Ms*** confirmed that this issue is resolved We regret any inconvenience Ms*** may have experienced as a result of this matter. If Ms*** has any additional questions, she can contact me by calling this department toll-free at ###-###-####. I am available Monday through Friday between 8:a.mand 4:30p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

June 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 1***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced complaint of *** *** submitted on May 18, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his concern with the inability upgrade his two lines of service with the promotional offer for a Samsung Galaxy Sdevice for $per month along with a free Samsung Galaxy SdeviceMr*** requested that Sprint review this matter and honor this promotion In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that on May 15, 2017, Mr*** contacted our Customer Care group and expressed his interest in updating his current price plans. During the call, we informed Mr*** that the Samsung Galaxy Sdevice with a free Samsung Spromotion are for customers who add a new line of serviceIn addition, our Retail Store’s Management team confirmed on May 22, 2017, that the Samsung Galaxy Sdevice and get a Samsung Galaxy SEdge for free promotion ended on May 18, 2017. Furthermore, a member of our Retail Store’s Management team spoke with Mr*** who wanted to upgrade his two lines of services associated with phone number ending in *** and *** to this promotion and we advised him that the promotion would only apply if Mr*** chooses to add a new line of serviceHowever, Mr*** declined to add another line of service. We regret any misunderstanding that Mr*** may have received regarding Sprint’s promotional price planWe spoke with Mr*** on June 1, 2017, and relayed the aforementioned information to him. In an effort to resolve this matter, we offered and Mr*** accepted a courtesy adjustment of $to be applied to his account. The adjustment will appear on Mr***’s June 22, billing statementMr*** expressed his understanding with the information provided to him. We appreciate Mr*** taking time to provide details of his experience with our Customer Care groups. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review. We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

February 2, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** ** Sprint Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced complaint of Ms*** **. We appreciate your assistance with bringing our customers’ concerns to our attention In her inquiry, Ms** stated that she received a collections notice from Sprint reflecting an account balance of $2,although she has never had a Sprint account. Ms** further stated that after contacting a Sprint representative, she was informed that the referenced account was established fraudulently, and she was not responsible for the account balance. Ms** has requested written confirmation that the referenced account will be removed from her credit report. We attempted to contact Ms** by telephone and e-mail on January and 30, 2017, to discuss her concern in detailUnfortunately, we were unsuccessful. However, after a review of our account records, we have confirmed that the above-referenced account was fraudulently established. As a result, applicable credits have been applied to the account to adjust the balance to zero. Furthermore, we have notified the outside collections agency to cease further collections efforts. Subsequently, they will request that the credit bureaus update their records to remove the above-referenced account. Please allow up to days for completion. We regret any frustration this matter may have causedIf I can be of further assistance regarding this matter, Ms** may contact me directly toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

May 9, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated that her invoices have fluctuated since she added an additional subscription to her account. Further, she stated that she is not satisfied with the level of service coverage in her area. Additionally, she stated that during our last interaction we agreed to change her service plan, however; her services were suspended after the service plan changeAs a result, Ms*** is requesting that we review her invoices and adjust any billing errors and address her coverage concerns Sprint has reviewed Ms***’ complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides best coverage in the referenced area. Additionally, our Engineering department determined that Ms***’s service is working properly Please note as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. In our effort to provide clear communication about our devices, features, pricing and promotions, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. During our conversation with MsErika Moore, an authorized subscriber on the account, on April 18, 2017, we apologized for any misunderstanding that may have occurred regarding the monthly service costsFurther, we explained the monthly costs and features of her current service planFurther, we reviewed her account and although we did not identify any billing errors, in an effort to resolve her concerns we applied a concession credit of $to offset the prorated monthly service charges and activation fee she incurred. Additionally, at her request we changed her service plan on phone ending to our seasonal staservice plan for $MsMoore is aware that this service plan is valid for monthsOn April 21, 2017, her services were suspended due to non-payment. In an effort to reach an amicable resolution, we applied a credit of $to her account We appreciate Ms***’ taking the time to provide us with the details of her experience with our Customer Care groupWe regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension ***. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** on behalf of Sprint account holder Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In Ms***’s inquiry, she expressed her dissatisfaction with the performance of her Sprint device and with the replacement options provided to her by our service and repair technicians. Ms*** also described unfavorable customer experiences during her attempts to address those concerns. She requested that we provide an upgraded device model to her at no cost We regret any difficulty Ms*** may have experienced with her device. All new Sprint devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost-efficient way to protect their equipment against loss, damage, and wear and tear that is not covered under the provisions of that warranty. Our records reflect that the account holder, Ms***, subscribes to our TEP option on Ms***’s referenced line of service. On July 21, 2017, we spoke with Ms*** and Ms*** and explained that equipment issues such as Ms*** described should be directed to our service and repair locations, as our representatives previously recommended. We also advised that, if our technicians determine that her device needs to be replaced by our TEP vendor, pursuant to TEP guidelines, a $non-refundable deductible will be required. However, based on additional information they provided, we agreed to apply a $credit to Ms***’ Sprint account to offset a portion of that deductible if it is required and once we confirm that it has been billed to her account. Ms*** and Ms*** accepted our resolution to this matter. We appreciate Ms*** taking time to provide details of her experience with our customer care and retail stores. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused but are pleased that we were able to resolve Ms***’s concerns to her and Ms***’ satisfaction. If we can be of further assistance with this matter, they can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Wednesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But I would also like to show in the response from Sprint, they took until January 27th to refund me for the phone they had received on Dec30thEven after calling and complaining about it, they still did not do anything for my refund until I filed this complaintI never took their call, since I had received an email telling me of the refundThere customer service leaves a lot to be desiredThis matter has been resolved yes, but it was poorly handled and extremely slow on their end
Regards,
*** ***

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** *** Sprint Account xxxx***, *** *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** *** filed on behalf of Sprint accountholder, Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information received, Mr*** described unfavorable customer experiences during his recent attempts to upgrade a device associated with one of Ms***’s lines of Sprint service, advising that we provided inconsistent information related to the cost of that upgrade. Mr*** requested that we meet the device upgrade pricing originally offered or provide a refund of the $payment he remitted to pay off his current equipment early. We regret any possible misunderstanding that may have occurred regarding the ***s’ eligibility for the attempted equipment upgrade. Our records reflect that Ms***’s referenced line of service was eligible for a device upgrade but that her account was not eligible for such activity at the time of the store visit due to a pending a payment arrangement for her past-due balance. It is our policy that accounts be current prior to authorizing additional purchases. During our April 11, 2017, conversation with Ms***, we discussed the information outlined above. To fully resolve her concerns, and at Ms***’s request, we resumed the lease original equipment lease associated with the early pay-off noted above and applied a $credit to her account to offset an amount equivalent to Mr***’s payment. Ms*** indicated her satisfaction with that resolution We appreciate Mrand Ms***’s taking time to provide details of their experiences with our retail and Customer Care representatives. Please be assured that those experiences are not indicative of the level of service we expect from our employees. The feedback provided was forwarded to the appropriate management staff empowered to make changes in this area We regret any inconvenience this matter may have caused. If we can be of further assistance with these issues, Ms*** can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

Re: Revdex.com Case # ***, *** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of
the above-referenced inquiry of *** *** submitted on June 5, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Mr***’s concern According to the information provided, Mr*** expressed his dissatisfaction with receiving email notification from Sprint informing him that an insurance claim was filed on his account, without his consent. Mr*** requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Mr***’s complaintOur records indicate that an insurance claim was filed on his account via our program administrator, Asurion on May 24, 2017. As a result, his account was assessed a $deductibleOur records further indicate that our Fraud Management group confirmed the insurance claim as fraudulent activity on May 26, 2017. Accordingly, an adjustment of $was applied on the account to offset the fraudulent charge assessed to Mr***’s account as indicated on the June billing statement. We spoke with Mr*** on June 6, 2017, and relayed the above information to him. During that call, Mr*** confirmed that his issue was previously addressed and resolved and did not have any further concernsMr*** expressed his satisfaction in Sprint’s efforts to resolve his account concerns. We regret any inconvenience Mr*** may have experienced regarding this matterIf Mr*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-#### ext***, Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

June 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx*** Sprint Case *** To
Whom It May Concern: We appreciate your assistance in bringing the concern of Ms*** *** to our attention. We regret any inconvenience that she may have experienced as a result of this matter. According to the information provided in the inquiry, Ms*** indicates that her account was previously provisioned with the $GB plan with the access fees being waived for her account’s four lines of service. She states that the access fees were subsequently assessed on the account’s four lines of service. She states that we advised her that we would apply a lump sum credit to offset the access fee being assessed on one line of service. At this time, she requests that the access fees continue to be waived for four lines of service. During our discussions with Ms***, we confirmed that her account was provisioned with the $40GB Data Share plan with the access fees being waived for four lines of service until May 2017. As a demonstration of our commitment to excellence, we subsequently applied $in account credits to offset the access fee assessed for one line of service for a timeframe of monthsThe account credit also offset the access fees assessed for three lines of service reflected on the May invoice and included taxes, applicable fees and surcharges. In view of any possible misunderstanding regarding this matter, and to reach an amicable resolution, we advised her that the access fees have been updated so that they will be waived going forward on the phone numbers ending in ***, *** and *** in addition to the above-referenced lump sum account credit applied for a fourth line of service. We advised her that the access fee waivers will remain in effect for each of the above-referenced phone numbers until Ms*** changes or alters her service plan or upgrades a phone for any of the above-referenced phone numbers. We also advised her that a fifth line of service ending in *** reflects the access fee waiver in effect until October 2017. She indicated that the matter was resolved. Should Ms*** need further assistance regarding this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

May 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX6843, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** expressed his dissatisfaction with additional equipment charges assessed to his account when he upgraded his handset via Sprint’s Galaxy Forever promotion, citing that the charges are associated with his previous device. Mr*** requested that we remove those equipment charges, which he believes were assessed in error We regret any possible misunderstanding that may have occurred related to our referenced promotional offer. However, as we explained during our conversation with MrWardlow on May 5, 2016, our Sprint Galaxy Forever promotion began in February and was not available when he acquired his previous device in March with a Sprint equipment lease agreement We also explained that, in March 2016, Sprint identified a billing error in which Mr*** was not billed in previous months for his equipment lease executed on March 29, and that the charges assessed to his account on March 22, 2016, were to bring his lease charges current to a status of no more than days back. Based on the information outlined above, we confirmed that Mr*** original total lease charges across the life of his lease contract have not changed However, as a demonstration of our commitment to excellence, and due to any misinformation that may have been provided to him regarding his billing, we offered to apply credits totaling $to his account to offset the accelerated equipment charges assessed when his Sprint lease was cancelled on March 3, 2016. Mr*** accepted our offer and confirmed that his issues have been addressed to his satisfaction We appreciate Mr***s taking time to provide details of his experience with our Customer Care and retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused. If Mr*** requires additional assistance with these matters, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ***, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, *** ** Executive Services Analyst