Sprint Corporation

April 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #1***, *** *** Sprint Account #xxxxx*** Sprint Case #***
To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his dissatisfaction for with terms associated with Sprint’s 50% off competitor plan; specifically, stating that he was not aware that the promotional offer would expire on in January 31, 2018, as well as being assessed Activation Fees charges upon establishing services SprintMr*** requested that Sprint review this matter, adjust his account accordingly, and honor the promotional price plan for two-years In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. Sprint has reviewed Mr***’s account. Our records indicate that, Mr*** ported in phone lines ending in *** and ***At that time, he purchased and activated an IPhone device via Sprint’s Leasing program and an IPhone 6S device via Sprint’s 24-Month Installment billing programUpon the activation service, Mr*** selected the 50% off competitive plan with $discount per line/per month upon enrollment in our Automatic Payment programAdditionally, please be advised that effective November 20, 2015, customers porting in from select wireless carriers may be eligible to participate in the 50% off competitor plan. To participate in the 50% off competitor plan, qualified customers must poa new line of service to Sprint during the promotional period, with non-discounted equipment with a $monthly adjustment, per line upon enrollment in our Automatic Payment program. This special half-off competitor plan pricing includes unlimited talk & text, and Data shares across eligible phones and tablets until January 31, For more information about Sprint’s 50% off competitor plan promotion, please visit www.sprint.com/halfprice. Upon activation of service, Mr. *** was provided with a clear disclosure of his monthly lease billing charges, and all other applicable fees and charges for the accessoriesFurthermore, we were able to locate copies of his Lease and Installment Billing Agreements which includes a description of the charges in question We spoke to Mr*** on April 12, 2017, and relayed the above information to himAt that time, Mr*** requested to cancel his accountWe regret any misunderstanding that Mr*** may transpired regarding our price plans; however, should he elect to cancel services with Sprint, his account will be assessed Lease/Installment Billing accelerated cancellation fees per line, which are valid. To provide closure for this matter, we offered and Mr*** accepted a one time adjustment of $to offset six months of the monthly recurring charges for both linesAs such, was satisfied with our resolution, and elected to keep the account active We appreciate Mr*** taking time to provide details of his experience with our Customer Care group. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s feedback and that his concerns will be forwarded to the appropriate managerial staff for further review and will utilize his input to improve our training and processes. We regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

Tell us why hereJune 29,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, Leonel JE***
Sprint Account: xxxxx
Sprint Case:
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Leonel JE*** submitted on June 21, We appreciate your assistance in bringing our customer’s concerns to our attention
According to MrE***’s follfiling, he expressed his dissatisfaction with a recent visit to a local Sprint Retail Store locationAccording to MrE***, he encountered an unfavorable customer service experience while visiting a local Sprint Retail Store locationDuring this visit, he attempted to have his handset diagnosed by a Retail Store technician, and as well as activating a new line of service to his accountMrE*** requested that Sprint review this matter and respond accordingly
Sprint has reviewed MrE***’s complaintWe spoke with MrE*** on June 27, 2017, and discussed his concernsDuring our discussion, we advised MrE*** that we were unable to substantiate his claimsIn addition, we advised him that we appreciate that he has taken the time to provide details of his experience with the local Sprint Retail Store location and that his concerns were forwarded to the appropriate management staff further reviewTo provide closure for this matter, we offered a one-time courtesy credit of $However, MrE*** declined our offer
Although we were are unable to substantiate the interaction that transpired at the local Sprint Retail Store location, we have taken considerable time reviewing MrE***’s concerns, and we have agreed to apply an adjustment of $to his account, which represents one month of servicesShould MrE*** wish to accept our proposed offer, we encourage him to contact the undersigned directly at the phone number noted below within five d*** from the date of this response
We regret any inconvenience MrE*** may have experienced while attempting to resolve this matterIf we may be of further assistance, MrE*** can reach us by calling the Executive & Regulatory Services department toll-free at *** extension I am available Monday through Friday from a.mto p.m., Eastern Standard Time
Sincerely,
/s/ Dar-Sheen LM***
Dar-Sheen LM***
Executive & Regulatory Services

February 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** care of *** *** Sprint Account #xxxxx*** Sprint Case #
*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on January 3, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention Mr***’s filing expressed his dissatisfaction with the inability to receive a refund, after he cancelled his account returned his devices within Sprint’s 30-day Satisfaction Guarantee period. According to Mr***, he stated that our pricing information and our refund process was not properly disclosed to him at the point of saleMr*** requested that Sprint review these matters and honor his refund Sprint has reviewed Mr***’s complaint. Our records reflect that on November 22, 2016, Ms*** *** established services with Sprint by portiphone line ending in *** at the third party retailerAt that time, she activated a device via Sprint’s Leasing program Please note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, MsWallace can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Our records further indicate on November 24, 2016, a confirmation email was sent to Ms*** email address on file with regard to the activation of her Sprint accountFurthermore, we confirmed that on December 5, 2016, Ms*** requested to cancel phone line ending in ***, which was cancelled within Sprint’s 30-day Satisfaction Guarantee period. However, since the referenced phone line was cancelled in the middle of her bill cycle upon receipt of her December 20, invoice, her account was assessed a $Activation Fee and $prorated monthly recurring charges and taxes for phone line ending in ***To satisfactorily resolve this matter, we applied adjustment of $to offset the charges reflected on the December 22, billing statementFurthermore, on January 10, 2017, we approved and processed a refund check of $163, which was mailed to his address on fileAlso, we have confirmed that the refund check was delivered to Ms***’s address on file We spoke with Mr*** on January 24, During that call, Mr*** confirmed that this matter was resolved to his satisfactionWe regret any inconvenience that Mr& Ms*** may have experienced while attempting to resolve their aforementioned concerns. If we can be of further assistance, Mr& Ms*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Stan, First you are not being forthright and honest in your replyYes not all devices are compatible on all networks, this we knowThe iPhone however is, it has both antennas and can work on both GSM and CDMA networks so please don't try and get technical stating incompatibly issuesWhat you are not commenting on is the hours I spent on the phone with many of your representatives telling me they would "unlock" my phoneYou have records of this in which you stated on our phone call that you could seeI also have records of them TELLING me the phone was unlocked and I would be able to sell it, for which I did only to then be told by the buyer that it was not in fact unlocked even after being told by Sprint it was, again I have records of this conversation This not only caused me to be put in bad standing by the site in which it was sold though, but also locked my PayPal and affected my feedback (I'm still dealing with PayPal on this issue to this day)I see you make no mention of thatYou also state that you upheld your end of the bargain by unlocking my phone on May 27th, but the contract was paid of entirely on April 5thSo not until 22+ hours later and almost two months way MY device finally unlocked by SprintAll other circumstances for a unlock were met by me prior to that dateI asked to be refunded for the phone in it's entirety MSRP and I would turn the device over to Sprint because I no longer wanted to deal with trying to sell a device that had already caused me the headaches that this one hadAn offer of which you declined. So if you're telling me that you honestly feel you've met your obligations by unlocking a device almost two months after it was paid off and I have to spend HOURS on the phone with many different representatives then we have a very different idea of what meeting obligations is. Also I would like to mention on five of these occasions I was told I would get a call back from one of these representatives as soon as the phone was unlocked to confirm that it was and never once did this happenIt was not until I filed a complaint on here was I actually contacted.
Regards,
*** ***

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the supplemental inquiry of Mr*** ***, which is in response to our September 1, 2016, correspondence. Based on the supplemental inquiry, Mr*** states he was advised by our office days ago that he would no longer receive any solicitation from Sprint. He states on September 7, 2016, he received another mailing from Sprint addressed to a Mr***He further states that person does not reside at his current resident and is requesting that we update our mailing and contact records to reflect that In our previous response, we advised Mr*** that we added his contact information to our internal Do-Not-Contact list. Please allow days for our internal Do-Not-Contact processing to complete. Additionally, upon further review, the document Mr*** provided in his supplemental inquiry did not come from Sprint, but from another carrier. In addition, Mr*** can register his contact information on the national Do-Not-Call Registry at *** If I may be of further assistance with this matter, Mr*** may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Thursday and Friday from 8:a.mto 4:p.m., Central Time Sincerely *** BExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I didn't receive credit in the amount of $as promised on February 16,I with David regarding my account and kept pressing on the issue of why my account had been charged early termination fee and cost of one device not being returnedDavid couldn't answer any of my questions and kept on saying that I had received credit but that I couldn't see it because it was only on his systemI asked for a copy to match my billing statement for February and March and he refusedI was on the phone with him for about minutes and he could still not give me an answerAs of today Jerzie with Sprint went ahead and adjusted my account to reflect the credit in the amount of $However Sprint has failed to adjust early termination fee along with the value of one deviceThe amount of $he is talking about is my half of the deal that was offered from SprintThe amount of $was charged to my account and has not been creditedUnless David from Sprint can provide me with a copy of what supposedly is showing only on his system as a credit in the amount agreed, I stand on the fact that my account was improperly charged the amount of $since I had made the required payments Sprint had requestedBy the way regarding my account being past due and not qualifying for rewards gift cards, he is very mistaken because my account was up to date when this whole confusion was createdI need Sprint to readjust my account as soon as possible since today I received a notice regarding my account being past due.
Regards,
*** ***

June 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** *** Sprint account xxxxx*** Sprint Case *** To whom it may concern: Sprint is in receipt of the above referenced inquiry of Ms*** *** ***. We appreciate your assistance in bringing our customers concerns to our attention. In the information provided, Ms*** stated she has been charged subsidized device charges of $on each of her invoices since purchasing her new phone. She is disputing this charge, claiming that she was not made aware of this at time of purchaseIn our effort to provide clear communication about our features and pricing, Sprint publishes an overview of our service plans and any included features. Our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. We spoke with Ms*** on June 5, 2017, and addressed her account and billing dispute. Our records reflect that on October 31, 2016, Ms*** subscribed to our Unlimited Freedom plan. On this plan, all equipment upgrade purchases are required to have a lease or installment billing agreement. However, four of her seven lines completed an upgrade using the subsidy cost option with a two-year service agreement. As such, Ms*** has been charged a $subsidized device charge for these phones since November and December of 2016. In an effort to resolve this matter, we agreed to waive all future charges of this fee under the current two-year service agreement and applied a service credit of $to offset the charge on previous invoices. Lastly, we educated Ms*** on the device purchase option of lease or installment billing going forward when utilizing her upgrade eligibility. With this action, Ms*** confirmed her complaint to be fully resolved We appreciate Ms*** for taking the time to provide details of her experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience Ms*** may have experienced as a result of this concern. If we can be of further assistance, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

From: *** *** Date: Thu, Nov 10, at 11:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***To: Revdex.com Problem has been fixedThanks

July 21, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***, submitted on June 29, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s complaint, he states that he upgraded to an iPhone 6s Plus in October 2016, and at that time turned in his iPhone He further stated that the store lost the phone, but he was advised by store personnel that the matter would be handledHe is now trying to upgrade the line ending in ***, and he is being advised that he needs to turn in the iPhone for that line; however, that is the equipment he states was lostMr*** is requesting proof that the store lost the iPhone and a credit for all the months that he paid on the device that was lost by Sprint We spoke with MsApril *** on behalf of Mr*** on July 11, and 17, 2017, regarding his concernsAfter review of the account, we confirmed that the iPhone associated with line ending in *** had been turned in prior to the upgrade to the iPhone Plus on June 1, 2017, as the device was activated on another line of service on the accountAs a means to an amicable resolution and to bring closure to this concern, our office cancelled the lease associated with the iPhone and removed the accelerated lease chargesMs*** understood the actions taken on the account XXXXX***. We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely,LaToyaP.LaToya P. Executive Services Analyst

January 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention. In the information provided, Mr*** states that he purchased an LG Vdevice on November 27, 2016, for the line of service ending in ***. He further states that there was a promotional offer to receive a 43” 4K LG Smart TV as a result of purchasing the LG V20, which required completion of forms via an online registration method. Because of experiencing difficulty while registering the device, Mr*** returned to the point-of-sale, where one of the retail representatives completed a registration form, and informed Mr*** he should receive the above-referenced TV within days. Mr*** did not receive the TV; therefore, he returned to the retail store, and at that time, he was informed that nothing else could be done because the promotional offer was a national offerAs a result, Mr*** is requesting assistance with obtaining the 43” 4K LG Smart TV he was initially offered. We regret any possible misunderstanding that may have occurred regarding this matter. During one of our contact attempts to Mr***, we left a message with a toll-free number for him to call the manufacturer LG regarding the TV promotional offer. During our follcall with him today, he stated that he was able to resolve his concerns regarding the TV by calling the toll-free number provided, and he has been informed that a 43” 4K LG Smart TV will be shipped to him. He stated that if he experiences any further difficulty with this matter, he will advise We appreciate Mr***’s taking the time to provide us with the details of his experience with our retail store representativesWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this information in our training and processes We regret any inconvenience that Mr*** may have experienced while attempting to resolve his account concerns. Should there be any additional questions or concerns regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

June 26, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# ***, *** *** Sprint Account#XXXXX*** Sprint Case#
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** that was submitted on June 5, We appreciate your assistance in bringing our customer’s concerns to our attention In Mr***’ filing, he expressed his dissatisfaction with being contacted by an unknown individual, after he cancelled his phone line ending in *** with Sprint in 2016. Specifically, stating that he has been receiving harassing and threatening text messages. In addition, he believes that this unknown individual is also a Sprint customerMr*** requested that Sprint review this matter and hold the unknown individual accountable for sending these alleged messages Sprint has reviewed Mr***’ complaint. Based on our review, we are unable to substantiate the information that Mr*** provided in his complaint. Additionally, our records indicate that Mr*** cancelled phone line ending in *** in September 2016. As such, Mr*** is no longer associated with the above-referenced phone numberHowever, if Mr*** believes that his safety is being compromised, we encourage him to contact his local law enforcement regarding his harassment claim for further assistance In an effort to address Mr***’ concerns, we attempted to contact him via phone and email several times in June 2017, to relay the aforementioned information to him. Unfortunately, we are unable to reach him directly. Should Mr*** like to discuss this matter further with Sprint he may contact us at the undersigned phone number We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this matter, Mr*** can contact our Executive and Regulatory Services Department toll-free at ###-###-####. We are available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Executive and Regulatory Services Department

June 2, Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is
in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** described an unfavorable customer experiences during his attempts to resolve billing disputes, advising that we are assessing lease charges to two devices he owns outright and overcharging for two other leased devices but that we taken more than three months to correct those issues. He requested that we correct his billing and provide credit for the amount of time he has spent addressing those concerns. We regret any misunderstanding that may have occurred regarding Mr***’s referenced billing. Our records reflect that he upgraded two of his devices on March 19, 2017, with his acceptance of 18-month lease contracts for each. Our records further reflect that he swapped the new devices from one line to another on his account on the same day. The lease charges are being billed correctly to the two lines of service associated with the initial upgrade activity. Further, his other two lines of service were not billed lease charges but are billed a $monthly service charge per line of service. During our conversation with Mr*** on June 1, 2017, we provided the information above. We further advised him that, based on his equipment and rate plan selections, we confirmed that his billing is correct. We also confirmed that he is receiving a credit of $per line of service to offset one-half of his lease charges on the two lines that upgraded devices in March and advised that his credits are reflected on his April and May invoices. Mr*** reiterated his dissatisfaction with the level of customer service provided by our Customer Care and retail representatives during his previous attempts to address his reported concerns but was satisfied with our resolution. We appreciate Mr***’s taking time to provide details of his experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any inconvenience these issues may have caused Mr*** but are pleased that we were able to fully address his reported concerns. If we can be of further assistance with these matters, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** ***-*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***-***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms***-*** stated that on March 2, 2017, she activated new Sprint service and at that time, she stated she was advised that she would get two devices for free and once she received her first invoice to return to the retail location to have the adjustments applied. Further, she stated that she was advised that she would receive her first bill in April in the amount of $300; however, on March 5, 2017, she received notification that her first bill amount was $and the payment was due by March 25, 2017. Additionally, she stated that she paid $for accessories and the activation fee at the retail location. However, she stated that she was later advised that a payment was not showing for the accessories or activation fees and that the charges would reflect on her next statement. She also stated that she was later advised that she received incorrect information and the two devices that she was advised would be free were being billed to her account. She stated that she paid $to cancel her service with her previous wireless provider and when she returned to the store to cancel her Sprint service she was dissatisfied with the level of service she received. As a result, she is requesting a refund for one of the accessories that she purchased for $50, to have the $she paid to her previous wireless service provider reimbursed and to have her account removed for collections Sprint has partnered with a number of third-party retailers to distribute our products and services. We are grateful for their assistance in promoting our services. Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resources materials for them to ensure accurate, up-to-date information is available to our existing and potential customers. We regret any misinformation Ms***-*** may have received regarding the promotional offer and the level of customer service she received. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value her feedback and that the details of her experience will be forwarded to the appropriate managerial staff empowered to make charges in this area During our conversation with Ms***-*** on June 5, 2017, we explained that as outlined in our Terms and Conditions of Services, monthly service charges are billed one month in advance. However, the call detail listed on the invoice represents the calls that are made during that month. Sprint advertises and provides services in monthly increments. This information is provided in our Terms and Conditions of Services which can be viewed at www.sprint.com. Our records reflect that she activated new service on March 2, 2017, and was billed for a month in advance as stated above. Our records further reflect that she received an offer to get two Samsung JEmerge devices free in the form of a $service credit per phone which reflected on her March invoiceFurther, we informed Ms***-*** that since she paid $for accessories that she purchased at the point of sale, that payment would not reflect on her Sprint account. We advised Ms***-*** that as stated on her receipt, accessories can only be exchanged within days; however, in an effort to bring amount an amicable resolution to this matter we escalated her issue to our Retail Management team and they agreed to refund the $she paid with the return of the SD micro gigabyte card. We requested that Ms***-*** contact them directly to arrange the return. Additionally, Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products. You can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated). Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets. However, if the device is returned in its original unopened package, no restocking fee is charged. If your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamaged. Additionally, we will refund any activation fees within three days of activation. Sprint notes that our 14-day Sprint Satisfaction Guarantee return policy is conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process. However, this may not reflect the policy of our third-party party retailers Our records reflect that she cancelled the services on all five phone lines on her account on March 11, 2017, within the 14-day Sprint Satisfaction Guarantee period. Our records further reflect that she returned two of the devices and she received credits to remove the cancellation charges associated with those two devices and to remove the monthly service charges on her March and April invoices. However, since she did not return the three iPhone devices her account was assessed the lease cancellation charges associated with those devices as stated in her lease agreement and has be forwarded to a third party collections agency for payment. We sustain that the charges are valid and respectfully decline her request to credit the charges billed. In addition, we explained that since she cancelled her account with the 14-day Sprint Satisfaction Guarantee period the account is not eligible for the Contract Buyout offer and we respectfully decline her request to reimburse her for the $she paid to her previous wireless service provider We regret any inconvenience Ms***-*** may have experienced as a result of these matters. If Ms***-*** has any additional questions, she can contact me by calling this department toll-free at ###-###-####. I am available Monday through Friday between 8:a.mand 4:30p.m., Central Time Sincerely, *** F* FExecutive Services Analyst

August 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern:
The above-referenced inquiry filed by Ms*** *** has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with the charges assessed to her Sprint account for a device that was returned to one of our retail locationsMs*** stated that her sister, an end user on her account, added a new line of service and equipment lease to her Sprint account, without her permission. Ms*** cancelled her account and requested Sprint to remove the disputed charges We regret any misunderstanding that may have occurred related to Ms***’s Sprint billing concerns. Our records reflect that an authorized end user activated a new line of service on February 9, 2017. Subsequently, our records reflect that the line of service was cancelled on June 27, Please note that Sprint identified that the above-noted returned equipment was received by an authorized dealer on February 13, 2017, as such, on July 20, 2017, we applied credits totaling $to Ms***’s Sprint account to offset the associated equipment charges in full and a portion of the service charges assessed between February 13, and June 27, 2017. Those credits will be reflected on her August invoice. During our conversation with Ms*** on July 25, 2017, we reviewed the above-information. Ms*** confirmed that her issues have been addressed and resolved to her satisfaction We appreciate Ms***’s taking time to provide details of her experiences with our authorized retailer representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review If we can be of further assistance with these matters, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to thank *** for her professionalism and great customer service she provided to assist in this matter
Regards,
*** ***

April 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 1***, *** *** Sprint Account # xxxxx*** Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint
of *** *** submitted on April 5, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** expressed his dissatisfaction with a payment being debited from his financial institution by Sprint, without authorizationMr*** requested that Sprint review this matter, and refund the unauthorized payment to his financial institution accordingly. Sprint reviewed Mr***’s complaintAccording to our records, on October 1, 2016, Mr***’s lines of services associated with phone lines ending in *** and *** were ported-out to another wireless service provider. Since Mr*** participated in Sprint’s Lease and Monthly Installment Billing programs, his account was assessed a total amount due of $2,154.28, which represents monthly recurring charges, Lease/Installment Billing accelerated cancellation charges and applicable taxes associated with phone lines endings ***, ***, and *** as reflected on the October 6, to February 8, billing statementsBased on our account review the outstanding balance is valid We regret any possible misunderstanding that may have occurred regarding this matter. Per the Terms and Conditions of Mr***’s Lease and/or Installment Billing Agreements, she agreed that by providing us any payment method at any time during the Lease and/or Installment Billing terms for phone lines ending in ***, ***, and ***, activated in August, and October 1, 2016, he authorized us to charge this payment method for all amounts owedFor additional information regarding this matter, please visit www.sprint.com/termsandconditionsFurthermore, Sprint sent a letter to Mr***’s address on file on March 13, 2017, advising him that the outstanding debt will be deducted from her financial institution within twenty days from the date of the letter. Our records further indicate on April 2, 2017, a payment of $2,was debited from Mr***’s financial institutionWe regret any miscommunication that Mr*** may have received regarding the referenced payment. We spoke with Mr*** on April 10, 2017, and relayed the above information to him. During our call, Mr*** confirmed understanding with the information provided to him and is aware that payment is nonrefundableWe regret any inconvenience that Mr*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # 1***, *** *** Sprint Account # xxxxx*** Sprint Case
#*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** submitted on May 22, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with her account reflecting an outstanding balance due upon cancelling service with Sprint, as well as her inability to return her deviceMs*** stated that she had an unfavorbale customer service experience while attempting to resolve her account concerns. Ms*** requested that Sprint review this matter and apply an adjustment to her account accordingly Sprint has reviewed Ms***’ complaint. Our records reflect that Ms*** ported-out phone line ending in *** to another wireless service provider on April 20, Our records further indicate that Ms*** contacted our Customer Care group on May 10, 2017, to dispute the balance on her account. In response to her inquiry, we advised Ms*** that her outstanding balance due of $represents the Lease Device Purchase Amount charge of $125, taxes and late fees as reflected on the May 22, billing statementBased on our account review, we are unable to identify any billing errors We spoke with Ms*** on May 24, 2017, and relayed the aforementioned informationIn an effort to ensure a satisfactory and mutually acceptable resolution, we offered to apply an adjustment of $to offset the late fee indicated on her May 22, billing statementThe adjustment will appear on Ms***’ June 22, billing statement Furthermore, a member of our Executive Management team spoke with Ms***’ on June 6, 2017, in regard to the final balance reflected on the accountAt that time, Ms*** expressed her dissatisfaction with the her inability to return her device due to a minor crack on the edge on her deviceWe adivsed Ms*** as a one-time exception that we would accept the return of the device in exchange for the waiver of the Lease Device Purchase Amount charge of $plus applicable taxes, which Ms*** acceptedAs such, we sent a return kit to Ms***’ address on file to facilitate the return of the device. In addition, we agreed to place a 10-day financial hold on her account in an effort to prevent further collection efforts while we wait for the return of her device. Once we confirm that her device was delivered to Sprints’ Returns warehouse we would adjust the disputed charge, leaving Ms***’s account closed with a zero balanceMs*** expressed her satisfaction with Sprint efforts to resolve her account concern We regret any inconvenience that Ms***’s may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms***’s can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Muriel ***

July 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with the level of customer service provided when she added her tablet line of service to her account, citing that she was misinformed about the duration of the associated term agreement. She requested that we cancel her tablet services with no termination charge and provide reimbursement for all charges assessed for that line since November We regret the circumstances that led to Ms***’ s decision to terminate her Sprint services, as well as any possible misunderstanding that may have occurred related to the service agreement associated with her referenced line of service. Our records reflect that Ms*** accepted a two-year term agreement when she activated her tablet device to her Sprint account on March 13, 2015, consenting to retain that line services for two years from that date. As a benefit of her agreement, we provided a discount and/or rebate off the cost of her new device purchase. Therefore, if she cancels her service prior to the fulfillment of the agreed-upon term, her account will be assessed an applicable Early Termination Fee (ETF) During our discussion with Ms*** on June 24, 2016, we explained the information outlined above and advised her that, based on her acceptance of the term agreement, we are unable to identify any error on the part of Sprint related to the disputed ETF or monthly service charges. However, although we are unable to honor Ms***’s reimbursement request, we honored her service cancelation request and waived the applicable $ETF due to any possible misinformation that may have been provided to her. As a result, her Sprint account is closed with a zero balance. Ms*** expressed her satisfaction with our actions We regret any inconvenience this matter may have caused, as well as the loss of MsHenien’s business. If we can be of further assistance related to this concern, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna *** Executive Services Analyst

February 21, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File ***
Sprint Account XXXXX1398, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms***. We appreciate your assistance in bringing our customers’ concerns to our attention According to her complaint, Ms*** states she has not received the promotional Visa gift cards after activating her Sprint account in July 2017. Ms*** is requesting that Sprint provide her with the promotional Visa gift cards, credit her account and waive her current Sprint lease agreement In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation. Customers must complete a buyback of their current working phone in good condition, wait for their final invoice and then register for Contract Buyout. Eligible switching fees include Early Termination or Equipment installment balance. Taxes, surcharges, service plan charges, usage charges and late payment fees are not included. Customers are responsible for paying their previous provider. Additional information can be viewed on our website at www.sprint.com/cleanslate Our records do not show that Ms*** completed the required registration via Sprint’s website, therefore, she is not eligible to receive the promotional Visa Reward cards. Further, in February 2018, Ms*** forwarded to our offices an invoice from her previous provider, reflecting an Early Termination Fee (ETF) of $160. Although the number reflected on that invoice was not ported in to Sprint, as a gesture of goodwill, we applied a one-time $courtesy credit to Ms***’s Sprint account, in lieu of a reward card based on the statement she forwarded to our offices in February 2018. However, respectfully decline her request for any further credit or a waiver of her valid lease agreement. As such if she elects to cancel her service prior to her lease agreement satisfaction date, she will be charged in accordance with her lease agreement We regret any inconvenience this matter may have caused Ms***. If we can be of further assistance with this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera LExecutive Services Analyst