Sprint Corporation

January 27,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Inquiry ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
Dear Ms***:
We appreciate your assistance in bringing Mr*** ***’s concern
to our attention
We apologize for any inconvenience that may have experienced in this matter
According to the information provided in the complaint, Mr*** is disputing the $
access charges assessed on his account in conjunction with the 10GB Family Data Share
Plan provisioned on his accountHe is requesting that the access charges be waived for each of his four lines of service according to an offer he believes was extended by one of our store representatives
We confirmed that one of our store managers contacted Mr*** and addressed his account concernsTo address this matter, we added a waiver to the four lines of service that reflect the above-referenced $plan access chargeThe charge waiver will be reflected on the four lines of service beginning with the February invoiceWe also applied a $credit to the account to offset the above-referenced access charges assessed for three of the lines reflected on the January invoiceThe fourth line was previously credited/waivedWe will review the February invoice to ensure that the aforementioned waivers are reflected
If Mr*** needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext***I am available Monday through Friday between 10:a.mand 6:p.m., Central Time
Sincerely,
Patricia S
Executive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** I*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Ms*** I***. We appreciate your assistance in bringing our customers’ concerns to our attention once more In Ms***’s follow up filing, she states that she believes she should not be responsible for the write-off balance in the amount of $1,associated with account XXXXX***She feels that Sprint has not fulfilled an agreement made by an employee and she should not be responsible for the balance because of itShe states that she will continue to file complaints with other agencies unless the balance on the account is removed We spoke with Mrand Mrs*** on June 12, 2017, regarding her account concerns. After account review, we determined that the balance in the amount of $1,is for accelerated charges associated with two 24-month Installment Billing (IB) agreements for Samsung Galaxy Sdevices associated with lines ending in *** and ***, an Early Termination Fee (ETF) for line ending in ***, and Monthly Recurring Charges (MRC) for services renderedBased on our findings, we have determined that the charges are valid and decline Ms***’s request for the balance to be removed in full Although Ms***’s rebuttal complaint indicates that she will remain dissatisfied with Sprint’s response, we assure her that we have thoroughly researched her concerns and addressed them to the best of our ability and we regret her continued dissatisfaction If I may be of further assistance regarding this matter, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Analyst

June 20, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In Mr***’s inquiry, he disputed the final balance due reflected on his closed Sprint account, advising that he owed nothing to us when he terminated his Sprint services in April He request that we credit the remaining charges and ensure that we forward no information related to this matter for collection We regret any possible misunderstanding that may have occurred regarding Mr***’s Sprint billing. However, during our initial review, we were unable to identify any billing errors associated with his account. We spoke with Mr*** on June 7, 2017, and confirmed that his services were cancelled on April 28, 2017, when he ported his mobile number from our network to another provider. At that time, his account reflected a balance due of $60.47, as reflected on his April invoice for the billing period of April through May 15, We further explained that his payment of $that posted to his account on April 8, 2017, applied toward his previous month’s charges but did not satisfy his final balance due. Because Sprint advertises and provides services in monthly increments, we explained to Mr*** that his referenced account balance is valid. If services are terminated before the end of a customer’s billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in the service plan. That information is available for review in our Terms and Conditions of Services. As a result, we declined Mr***’s requestHe stated that he understood and would remit a payment We regret any inconvenience this matter may have caused, as well as the loss of Mr***’s business. If we can be of further assistance with this concern, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean ***Executive Services Analyst Tell us why here

September 29, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, Melchisedec *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrMelchisedec ***. We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr*** expressed his dissatisfaction with being charged for a device that he did not receive. He requested that we provide credit to his account for the device. We regret any misunderstanding that may have occurred regarding Mr***’s referenced charges. Our records reflect that Mr*** established his Sprint account on July 10, 2017, and at that time, he ordered a Samsung Galaxy Sdevice. His device was ordered on July 11, 2017, and shipped to his billing address on fileOur records also reflect that the device was return to our warehouse on July 15, 2017, due to UPS being unable to locate the addressWe confirmed that another device was ordered on July 19, 2017, and Mr*** confirmed that he did receive that device and activated itWe determined that Mr***’s account was charged a lease cancellation fee of $on August 10, 2017. We also confirmed that credits totaling $were applied to his account on September 17, 2017, to offset the incurred charges We spoke with Mr*** on September 19, 2017, and explained the information outlined aboveMr*** stated that his concerns were resolved to his satisfaction. We regret any inconvenience this matter may have caused Mr***. If we can be of further assistance with this issue, he can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst

March 8, 2018 Revdex.com Ward Parkway Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account xxxxx4699 Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her rebuttal, Ms*** reiterated her dissatisfaction with our not honoring the terms of a recent offer to allow the early upgrading of equipment on her four lines of Sprint service as a result of previously-unresolved service issues. Ms*** also described unfavorable customer experiences during her attempts to initially activate her services and address her equipment upgrade and billing concerns. We regret any misunderstanding that may have occurred regarding Ms***’s service activation and equipment upgrades. However, as outlined in our February 28, 2018, response to her previous filing, we contacted Ms*** on February 16, to further discuss this matter. During that call, we advised her that we were unable to locate any record of the early equipment upgrade she noted in her inquiry. Based on the additional details she provided, we agreed to further review that matter and follow up with her within the next few days. Our records reflect that Ms*** accepted equipment lease agreements for the devices associated with the four new lines of Sprint services she activated on October 11, 2017. As a result of those agreements, any early upgrade of her equipment, prior to the terms outlined in the agreements will lead to the acceleration of her device pay-off balance(s). Details regarding those charges are included on the lease agreement Ms*** signed, copies of which were provided to her at the time of her lease acceptances. Additional information regarding our lease program is available for review on our website at www.sprint.com/lease. We contacted Ms*** on March 6, 2018, to relay the information outlined above. Ms*** indicated that she accepts the response above. However, she had additional concerns regarding the charges reflected on her February invoiceWe attempted to go over the billing charges in question and the call was released. We attempted to contact her again and left a message. Upon our review, we were unable to identify any billing errors on the February billing statementWe encourage Ms*** to contact the undersigned below should she have any additional concerns regarding this matter We appreciate Ms***’s taking time to provide details of her experiences with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these concerns may have caused Ms***. If we can be of further assistance with these issues, she can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, Catherine ***Executive Services Analyst

Tell us why here April 17,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account: xxxxx***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced
complaint of ***y ***, submitted on March 23, We appreciate your assistance in bringing our customer’s concern to our attention
Ms***’s filing expressed her dissatisfaction with experiencing service related issues after relocating to Amman, ***According to Ms***, she spoke with a representative in Sprint’s World Wide department and was informed that Sprint does provide international service in Amman, ***Ms*** stated after a few days after arriving in Amman, *** she was unable to utilize Sprint serviceMs*** advised that she had to establish service with another wireless provider and contacted Sprint’s World Wide department for further assistanceHowever, they were unable to assist with her service issuesMs*** further expressed her dissatisfaction with her account not being properly noted after contacting Sprint’s Customer Care group to report her iPhone and iPad devices stolen while travellingMs*** requested that Sprint review these matters and adjust her account accordingly
Sprint has reviewed Ms***’s complaintWe regret any miscommunication that may have transpired between Ms*** and Sprint’s World Wide representativeRegrettably, we are unable to substantiate Ms***’s claims regarding the coverage in Amman, ***
In regard to Ms*** reporting her iPhone and iPad devices stolen, we are unable to substantiate the interaction between Ms*** and Sprint’s Customer Care representativesOur records indicate that the iPhone device associated with the phone number ending in *** was placed on Seasonal Standby plan on February 4, Additionally, on March 19, 2017, the iPad device associated with the phone number ending in *** was reported as lost/stolen
We spoke with Ms*** on April 11, 2017, to discuss her concerns and relayed the above information to herAt that time, we offered to waive the Lease/Installment Billing accelerated cancellation charges that were assessed to her account upon the return of her equipmentWe have also offered to waive fifty percent of the Lease/Installment Billing accelerated cancellation charges associated with the iPhone and iPad devices that were stolenMs*** was further advised that she would be responsible for the remaining balance reflected on herMs*** acknowledged the information and resolution provided to her
Please be advised that we are continually seeking ways to improve the quality of service provided to our customersOur representatives are required to attend extensive training classes before they are released to assist our customersPlease be advised that we appreciate Ms*** taking the time to provide us with the details of her experiencePlease be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review
We regret any inconvenience this matter may have caused Ms***If we may be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday from a.mto p.m., Eastern Standard Time
Sincerely,
/s/ Dar-Sheen ** ***
Dar-Sheen ** ***
Executive & Regulatory Services

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customer’s concerns to our attention In the information provided, Ms*** stated that she removed her name from her account via a three-way call with Sprint that included authorized subscribers on her accountMs*** stated her name has not been removed as requested. Ms*** asked that we review her request accordingly and have her name removed from the Sprint account We regret any misunderstanding that may have occurred regarding this matter. We attempted to contact Ms*** on June 27, July and July 10, 2017, via phone, e-mail, and by mailing correspondence to her home address regarding this matter, but we have not been able to reach her. However, we have reviewed her request in an attempt to provide a response We can advise that Sprint only allows customers to change the name on an account due to marriage, divorce, legal name change or misspelling of name at account setup. Anything other than the aforementioned requirements results in a change of ownership. Ms*** can visit www.sprint.com/changeofownership to access the requirements for change of ownership. She and the subscriber accepting the change of ownership can also visit one of our retail stores for assistance with this matter. Should MsStore still have additional questions, she can contact me at the information below We regret any inconvenience that this matter may have caused. Should there be any additional questions or concerns, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I have already spoken to sprint (Leland J.) about this complaint twice.On these phone conversations Sprint has accepted and acknowleged that they have made an error and not kept their end of the deal, Sprint also recognized that this issee should have been resolved months before however due to their horrific customer service where this issue was addressed and chosen not to be resolved for a month period. Sprint has all the data and records of these more then unresolved inquiries.I do not accept any other bill other than my last months service bill which should be less than $200.In short, Sprint did not honor their contract and attempting to bill me a "punishment fee" for switching is unfair and should be unjustifiable .
Regards,
Serkan S***

Tell us why here...June 8,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case # ***, *** ***
Sprint Account #xxxxx***
Sprint Case# ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Mr*** *** submitted on
May 15, We appreciate your assistance in bringing our customer’s concern to our
attention
Mr***’ filing expressed his dissatisfaction with misinformation he believes that he received
upon contacting our Customer Care group regarding activation of his accountMr
*** stated that he contacted Sprint and he was offered a price plan for $per month plus tax for
three LG devices at no additional cost and two iPhone 6s Plus devices with no Activation Fee and no
down paymentMr*** stated that he contacted our Customer Care group to confirm his order
At that time, he was informed that his previous order was incorrect and the agent would
correct the orderMr*** further stated that he remitted $for activation and he received ten
devices instead of fiveTherefore, he contacted our Customer Care group to report the issue and we
requested that Mr*** return five of the devices to a Sprint retail locationHowever, the retail location charged a restocking fee of $per deviceMr*** stated that he received a return kit and the extra five devices were returned to our Returns warehouseHowever, Mr*** stated that his billing statement reflected a balance due over $and although he remitted a payment of $towards his account balance to avoid service interruption, his services were interrupted due the outstanding account balanceTherefore, Mr*** stated that he terminated his servicesMr*** requested that Sprint review these matters, honor the offer that was provided to him at the time of activation and provide him with compensation for his inconvenience or unlock the devices
Sprint has reviewed Mr***’ complaintAccording to our records, Mr*** activated five devices
associated with phone lines ending in ***, ***, ***, *** and *** on February 2, 2017, by
activating devices via Sprint’s Leasing programWe are unable to confirm that Mr*** was offered a price plan for $per month plus taxes with no down payment or Activation FeesOur records further indicate that on February 3, 2017, our Customer Care group in advertently ordered additional five devices, two devices were activated via Sprint’s Leasing program and three devices were purchased via Sprint’s Monthly Installment Billing programWe confirmed that Mr*** returned the five devices between the time periods of February through April 9, 2017, to our Returns warehouse
Furthermore, Mr*** remitted a payment of $on April 8, In addition, our records indicate on April 15, 2017, Sprint suspended Mr***’s account due to nonpayment of the outstanding account balanceFurthermore, Mr*** ported-out phone lines ending in ***, ***, *** and *** to another wireless service providerTherefore, Mr***’ account was assessed Lease cancellation and Lease Device Purchase Amount charges totaling $1,as reflected on the May billing statement
To satisfactorily resolve this matter, on May 23, 2017, we offered Mr*** the option of returning the
devices associated with phone lines ending in ***, ***, *** and *** undamaged and in
good working condition to our Returns warehouseUpon receipt of the return of the devices to our
Returns warehouse, Sprint will adjust the remaining Lease cancellation and Lease Device Purchase
Amount chargesMr*** accepted the offerAccordingly, on May 26, 2017, Sprint mailed Mr*** a
return kit to his billing address on file to facilitate the return of the devicesWe encourage Mr*** to
contact the undersigned directly, upon the return of his five devices to ensure that his account is
adjusted accordingly
We regret any inconvenience that Mr*** may have experienced while attempting to resolve this matterIf Mr*** would like to further discuss this matter, he can contact our office toll free at ###-###-####I am available Monday through Friday, from a.mto p.m., Eastern Time
Sincerely
Cheryl S
Executive & Regulatory Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***To whom it may concern, The business did contact meHowever because I am no longer their customer no resolution was offered to me

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:I have told the business several times before I do not see this as closed as one of the main reasons why it was open was because of the hours of my personal time I had to put in to finding a resolution then having to backtrack several times as Sprint did not fix the issue as statedIf they are willing to fall back on the fact that any statements said during a phone call are not substantial then how can I trust when they call to give me a rebate of 50$ as they claimThey have time and time again shown a blatant disregard to customer concerns, time, and issues that I have described beforeThe offer of 50$ to consider this matter closed was statement for me to just let the case go and I told them over the phone me working them with for over hours is work more then 50$The disregard to changing the invoice to show accurate charges shows the direct negligence that they are providing inaccurate information to customers
Regards,
*** ***

April 18, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account
XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated she was recently charged for a reconnection fee although she did not receive proper notification that her services would be interrupted. Further, she stated that she does not agree with the amount she is billed every month. Additionally, she stated that she is not satisfied with the level of service coverage in her area. As a result, Ms*** is requesting that we review her invoices and adjust any billing errors and address her coverage concerns Sprint has reviewed Ms***’s complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides best coverage in the referenced area. Additionally, our Engineering department determined that Ms***’s service is working properly Please note as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. In our effort to provide clear communication about our devices, features, pricing and promotions, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. We apologize for any misunderstanding that may have occurred regarding the monthly service costsFurther, our records reflect that Ms*** subscribes to our Unlimited Freedom plan for $65, Total Equipment protection for $13, and leases an iPhone Plus for $on phone ending in ***. Additionally, she is on seasonal standby for $and leases a Samsung Galaxy SEdge for $on phone ending ***. We have advised Ms*** that this is lowest unlimited service plan we offerAlso, in an effort to resolve her complaint we applied a credit of $to offset the reconnection fee, associated taxes and surcharges she incurred. We also set phone ending in *** as the primary phone number on her account and all future communications will be directed to that phone number. We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care groupWe regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention. In the information provided, Ms*** indicated that she is unable to use the Sprint network at her home in Millerton, New YorkShe stated that she pays for unlimited data, but she is not able to use data successfullyAs a result, she is requesting a credit to her account for the service she stated that she does not receive We regret any possible misunderstanding that may have occurred. Based on a review of our records, the address noted in the complaint and on the account is an address located at SE 36th Street in Cape Coral, Florida, and this address is in one of Sprint’s best coverage areas. Further, there are no current alerts on the cells sites located within a to mile radius of her home address. Additionally, there are two Sprint Magic boxes within a to mile radius of Ms***’s address, and these boxes are small cell sites that boosts data download and upload speeds. Therefore, the cell sites in her local area are working optimally. Ms*** mentioned that she is unable to use the service in Millerton, New York, which is not an address reflected on her account or in her complaint. She was also informed that the coverage in Millerton, New York is a extended roaming area as a result of bringing this same inquiry to our attention in October 2016. The coverage regarding this area has not changed and the information she was previously provided remains the same As a gesture of good customer service, and as a result of Ms*** bringing this matter to our attention again, we applied a one-time credit of $to her account to offset one-half of the balance reflected on her account. Additionally, Ms*** can visit one of our service and repair centers for diagnostic testing of her device to determine if this will assist with better usage in her local area; however, it may not assist with better usage of her device in Millerton, New York. Lastly, we appreciate Ms***’s continued business; however, our records indicate that there are no active service agreements currently reflected on her account for the lines of service ending in *** and ***. Therefore, if Ms*** is continually dissatisfied with Sprint service, she will be able to port or cancel her service without being billed cancelation fees. As such, future inquiries received regarding this same matter will be met with the same response We regret any inconvenience that this issue may have caused. Should there be any additional questions or concerns with this matter, Ms*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
Cherése *** mrSean was not very helpful in responding to my issueHis soulution was pretty much for me to return my equipment and that would cancle my service free of chargeHe was not very solution drivenThe amount of talk, text or data used on my phones arePt important or relevant in correcting the issueHOWEVER I spoke to a winderful rep named *** who was awesome in helping me with my account she followed up with everything she said and helped me step by stepI will continue to correspond with her to resolve the remaining issues on my accountMr.sean never even fulled reviewed my account before he contacted me, hence he was giving me WRONG and out dated information regarding my account

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:After speaking with Katherine *** for over an hour on the phone, she told me that the towers where I work and where I live were downShe offered me months credits for the lack of service and to work with me regarding my coverage issuesI asked for this in writing but never heard back from herI couldn’t access my billing on my phone or home computer for some reason to find out why my June 02-julu bill was for it has never been that much moneyI could get in today after seeing a charge for this month from the appMy June bills was change to and about credits were added to account to pretty adjust the two-month credit that she promisedIt clearly shows in my attachments that my bill for June was for about This is criminal, to offer two months credit and pretend to give it to me by manipulating my accountI really can’t believe what type of people these are and this company that would offer you a credit and change your billing to really not give you the creditI plan to file with my States Attorney Office ASAP I do have ALL my documentation, but can’t upload it without timing outI won’t accept anything less than months credit for the lies and manipulation of my account.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have accepted the offer to credit my account for the cost of the tablet and my complaint is resolvedI would not say that I am satisfied with the experience because it has severely diminished the quality of their brandI upgraded a line on my account and was offered a free tablet and after being charged for months for the tablet, being bounced around by customer service and being told repeatedly that my account would be adjustedthey finally credit my account with the caveat that the promotion I was offered didn't existI'd never even heard of the tablet I was offered until the call with telesales and they are treating me like I attempted to steal one. It's pretty disgusting
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

May 17, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information included in the rebuttal complaint, Mr*** is not satisfied with Sprint’s previous response. He would like to speak with someone else regarding his concerns. We regret that Mr*** was not pleased with our previous response. We attempted to reach Mr*** via phone and email on May and 15, 2017, asking him to contact our office to discuss his concernsUnfortunately, our attempts were unsuccessfulHowever, when we spoke with Mr*** on April 17, 2017, during our investigation of the original complaint, we advised him that the iPad Mini associated with line ending in *** had successfully been moved from account XXXXX*** to account XXXXX*** effective March 17, As a result, the 24-month Installment Billing (IB) agreement associated with equipment was also moved to account XXXXX***Mr*** confirmed understanding of the information provided at that timeShould Mr*** have any additional questions or concerns we ask that he contact our office directly at his earliest opportunityWe appreciate Mr*** for taking the time to provide us with details of his recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes.We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have confirmed with *** that I will be accepting the alternative offer of my account being terminated and that the outstanding balance of the account will be creditedHe stated he will also elimate any outstanding lease charges and states that I will not be charged any early termination fees
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** They need to put my balance at only I'm not up for that I need a boss to talk to me about this next I'm going to the fcc