Sprint Corporation

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** stated that when he activated service in December 2014, he leased an iPhone device. Further, he stated that the sales representative informed him that he would be billed $End of Lease purchase option price at the end of the lease agreement. Mr*** stated that although he fulfilled his 24-month lease agreement in December 2016, we have not canceled the lease and we have continued to bill him monthly lease payments. As a result, Mr*** is requesting that we process a refund for $to compensate him for the fair market price of the device Sprint has partnered with a number of third-party retailers to distribute our products and services. We are grateful for their assistance in promoting our services. Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers. We regret any misinformation Mr*** may have received regarding his lease agreement and appreciate his feedback regarding this issue. The details of his experience will be forwarded to the appropriate managerial staff empowered to make changes in this area Effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. More information regarding the Lease program is available at our website, www.sprint.com/lease. Upon the activation of his account, Mr*** was provided with a clear disclosure of his monthly recurring charges and equipment purchase price, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his Lease Agreements, which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his agreements on Sprint’s part during the activation of his devices During our conversation with Mr*** ***, an authorized subscriber on the account, we provided the above informationFurther, we advised him that, our records reflect that on December 13, 2014, Ms*** ***, the account holder, accepted a 24-month lease for an iPhone device that was activated on her account. Additionally, once the lease agreement was fulfilled in December 2016, and she did not return the device or contact us to cancel the lease agreement, she was billed a month-to-month lease fee, until March 26, 2016, when the phone number was ported out. We advised Mr*** that although the lease agreement signed at the point of sale is valid, in an effort to reach an amicable resolution, we agreed to credit $to offset the final balance on the account. Mr*** accepted the offer and is satisfied with the resolutionWe regret any inconvenience this matter may have caused. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely Tobias T.Executive Services Analyst

June 5, 2017*** *** Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case *** Complaint of *** *** Sprint Case *** Dear Mr***: Sprint is in receipt of the
above-referenced complaint of Mr*** ***, regarding Sprint account XXXXX ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to obtain his final invoice from SprintMr*** states that he is not able to log on to his Sprint.com account and when he calls in, his security PIN and the answer to his security question do not match our records.We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care representatives. Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding Mr***’s attempts at obtaining his final invoice with SprintAfter a customer has cancelled services the Sprint.com account is terminatedAlthough we were not able to authenticate Mr*** with his security PIN and answer to his security question, we were able to make an exception and verify the account name, billing address and Social Security NumberWe ordered a bill reprint for Mr*** and mailed it to his home addressThere is normally a $fee, which we waived.We are pleased that we were able to resolve these concerns to Mr***’s satisfaction. If we can be of further assistance regarding these matters, you or Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely,Dianah A.Executive Services Analyst Tell us why here

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** *** Sprint account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr*** *** ***. We appreciate the opportunity to address his concerns. Based on the information provided in Mr***’s inquiry, he advises that he upgraded three phones in May 2017, at Best Buy, and paid Early Accelerated Lease (EAL) Charges for each one. Therefore, he is disputing the EAL charges reflected on the July 8, 2017, invoice Our records reflect that Mr*** paid $for three EAL Charges on May 19, 2017, the date that he upgraded three phones. These charges did not show up for two bill cycles, until the July 8, 2017, invoice. We did not identify any billing errors. However, due to miscommunication regarding these charges, and in an effort to amicably resolve this matter, we applied credits totaling $to his account to offset them. Mr*** advises that he considers this matter closed We regret any inconvenience that this matter may have caused Mr***. If he needs further assistance with this matter, he can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Muhammad ***

December 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** - *** ** Boost Mobile Inquiry Sprint Case *** To Whom It May Concern: Sprint is in receipt of the
above-referenced inquiry of Ms*** ** regarding our Boost Mobile product. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms** has requested clarification regarding Boost Mobile’s unlocking policies regarding an iPhone device that was purchased on February 1, 2016, and activated on her Boost Mobile accountMs** stated that our Boost Mobile Customer Care representatives provided her with inaccurate information regarding her eligibility to have her device unlocked, citing that due to the inaccurate information she obtained service with a different provider. As such, she requested that Boost Mobile unlock her iPhone or provide a refund her for the device Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different networkAdditional information about unlocking may be found at www.boostmobile.comBoost will unlock a device unlock under the following circumstances: The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlockedThe device has been active on the associated account for at least months with the account active during that time We have confirmed that the device purchased by Ms** is not eligible for unlocking due to the device has not been active with a Boost Mobile account for at least months.Unfortunately, our multiple attempts to contact Ms** via phone were unsuccessful. However, we received e-mail correspondence from Ms** on December 15, 2016, stating that she will resume her service on her iPhone with Boost Mobile for three more months in order to fulfill the month activation requirement to unlock her device. Once Ms** has completed the three month timeframe, Boost Mobile has agreed to unlock her iPhone 6. As such, we believe this matter has been fully addressed If Ms** has any questions regarding these issues, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra OExecutive Services Analyst

[To assist us in bringing this ***er to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Not once has this company gone back and listened to the audio of my contracting with themI have also stated my phones were to be free as in no charge...not a charge on my bill, taxes added, and then a credit for the phonesI WAS TOLD I WOULD PAY TAXES FOR THE FREE PHONES THE DAY I SIGNED UP AND THAT WAS THE ONLY CHARGE FOR THE PHONES BECAUSE THEY WERE FREEAs for the last phone call with this representative, I was never told we advised Ms*** that she has exceeded our 14-day Satisfaction Guarantee period and that, as such, we are unable to waive accelerated charges that will assess if she terminates her Sprint services prior to the satisfaction of her equipment financing agreements."This phone call too should be reviewedAll I can say is this company has over charged me and probably hundreds of other people and they will not getaway with itI do intent to pursue this in all manners available to meI also refuse to pay for inferior phones that were suppose to be free of charge to me per the agreement, verbal, on the initial call and start of serviceSince they have refused to listen to those calls and work with me on this issue, they are in breach of contract and I will pursue this issue as well.
Regards,
*** ***

July 31, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to his rebuttal, Mr*** states he has not received the return label to send back the Airave equipmentHe also states although he accepted our offer, he has not received a copy of his invoice reflecting the $balance. As a result, he is requesting that we send him a copy of his invoice reflecting the final balance and send him the return label to return the Airave equipment We regret any misunderstanding that may have occurred as a result of this issueFurther, to assist him with the return of the two Airave units, we emailed Mr*** a postage paid UPS return label to the email address he provided, so that he can supply his own packaging for shipping the Airave devices back. The labels are valid for a period of days. Further, a review of our records confirmed that any subscription fraud related charges were previously credited to the account. As a result, his account is closed and reflects a balance due of $243.50. An invoice generated on July 29, 2017, and he should receive a copy of the invoice within business days We regret Mr***’s decision to cancel service. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time. Sincerely, Tobias TExecutive Services Analyst

August 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** *** Case *** To Whom It May
Concern: On July 27, 2016, Sprint received an inquiry submitted by your office on behalf of *** *** ***. According to the information provided, Mr*** is experiencing a problem with lint getting into his charging port causing him to have it cleaned every couple of months. Mr*** is requesting Sprint provide a case for his device. We appreciate your assistance in bringing Mr***’s concerns to our attention According to our terms and conditions of service, we do not manufacture any device that we might sell or that is associated with our Services, and we are not responsible for any defects, acts, or omissions of the manufacturer. On August 3, 2016, we contacted Mr*** to discuss his concerns in detail. Although we are not responsible for device problems that are beyond our control, we agreed to apply a one-time credit of $to Mr***’s account to reimburse him for the cost of a phone case We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

April 14,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
***
Re: Revdex.com File # ***, *** ***
Sprint Account: XXXXX***
Sprint Case # ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of *** *** submitted on March 31, We appreciate your assistance in bringing our customers’ concern to our attention
Mr***’s filing expresses his dissatisfaction with unauthorized activity being associated with his Sprint accountMr*** further stated that he had an unfavorable customer service experience while attempting to address his concernsMr*** requested that Sprint review his concerns and provide him with compensation for time spent while attempting to resolve this matter
Sprint has reviewed Mr***’s complaint and investigated his concernsOn February 17, 2017, our Fraud Management group investigated this matter and determined that an unknown third-party activated fraudulent lines of service on Mr***’s accountAs such, we cancelled the fraudulently activated lines associated with phone numbers ending in ***, ***, ***, and ***Additionally, we applied adjustments to Mr***’s account to offset the fraudulent charges related to the aforementioned phone numbers
We received a follcall from Mr*** on April 11, 2017, and he expressed his concerns with his customer service experience and stated he no longer wish to further discuss his concerns with SprintMr*** further stated that he did not receive his final invoiceTo satisfactorily resolve this matter, a bill reprint request was submitted to send Mr*** the March 28, invoice to the address on fileAlso, Sprint appreciated Mr***’s business; however, as per the terms and conditions, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention
We appreciate Mr*** taking time to provide details of his experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Mr***’s feedback and his concerns was forwarded to Sprint’s managerial staff for further review
We regret any inconvenience this matter may have caused Mr***If we can be of further assistance with this issue, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Hakima W
Hakima W
Executive Analyst

June 9,
*** ***
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***, *** ***
Sprint Account xxxxx
Sprint Case ***
Dear Mr***:
Sprint is in receipt of the above-referenced inquiry of Ms***
***Sprint received this inquiry on June 2, We appreciate your assistance in bringing our customers' concern to our attentionAccording to the information received, Ms*** states that she turned on data service for about three minutes while traveling in Canada and was charged $for this timeMs*** is disputing the charges assessed
Our records indicate that a credit of $was applied to her account on June 6, 2015, to offset a portion of the disputed wireless data roaming charges reflected on the April invoiceIn an effort to amicably resolve this matter as a one-time goodwill gesture, on June 9, 2015, we applied additional credits totaling $to offset the data wireless roaming charges in full, plus offset the late fee included on the May invoiceWith these credits, Ms***’s account now reflects a current balance of $She expressed her satisfaction with the actions taken
We appreciate Ms*** taking the time to provide us with the details of her experience with our Customer Care departmentWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review
We regret any inconvenience that this matter may have caused Ms***If I can be of further assistance, you can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### or directly at ###-###-####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time
Sincerely,
*** G
Executive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File Sprint Account XXXXX8268, *** *** Sprint Case To Whom
It May Concern: Sprint is in receipt of the above inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided in Mr***’s complaint, he requested cancellation of his services in December 2016; however, the cancellation wasn’t completed and he continued to be billed. Mr*** maintains that he paid the Early Termination Fee and for services he never received for which he is seeking a refund. He is also requesting confirmation that his account is closed and that no negative reporting was submitted to the credit bureaus We have reviewed Mr***’s dispute and confirmed that his account is currently in final status with a zero balance. In addition, the service charges in dispute were adjusted in full and a refund of $was subsequently processed for the overpayment remitted to Sprint. Mr*** should receive the refund check within the next five to ten business days. We also note that no negative reporting has occurred in this matter We regret any inconvenience this matter may have caused Mr***. If he has any further questions regarding this matter, I can be reached toll-free at 1-855-848-3280, ext2809. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, *** *** Executive Services Analyst

Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated that she switched her services to US Cellular and participated in their Contract Buyout
promotional offer. Ms*** further stated that she was informed by US Cellular that her cancellation fees with Sprint has been paid offHowever, she continues to receive invoices from Sprint. Therefore, Ms*** requested that Sprint review this matter and provide her with an amicable resolution The FCC approved a transaction between US Cellular and Sprint. Sprint acquired US Cellular’s rights to operate its Personal Communications Service (“PCS”) network in the Chicago, StLouis and Illinois area where US Cellular will no longer operate its network after a multi-month Network transition processAs part of this transition, US Cellular’s customers in the affected markets had the opportunity to either switch to Sprint or to go to another provider (and incur no early termination penalty). Sprint offered all US Cellular customers a wide range of devices and service plans at varying price points, including numerous handsets that were free after discounts and credits. Affected US Cellular customers who choose to switch to Sprint would have needed to migrate to a new Sprint handset because their US Cellular devices were not designed to work with all components of Sprint’s network and systems. For additional information on the transition period, US Cellular customers may visit www.uscellularinfo.com. Based on our review, we were unable to locate any payment from US Cellular to Sprint. In addition, US Cellular would not have paid Sprint directly, they would pay Ms*** and then she would pay SprintWe were unable to identify any miscommunication or billing discrepancy regarding the terms of her plan or other monthly charges on Sprint’s part during the activation We spoke with Ms*** on August 15, 2017, and relayed the aforementioned information to her. Ms*** has accepted the information provided to her, and will contact US Cellular for proof of payment to Sprint and submit to Sprint

May 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** T *** Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the subsequent inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** reported that after our previous conversation, she received an invoice reflecting that she still owed a balance to Sprint. Therefore, she does not believe that her concerns have been resolved We spoke with Ms*** and she confirmed that she received her invoice dated May 9, 2017, which reflects a zero balance. Therefore, she stated that her concerns are resolved to her satisfaction. We regret any inconvenience Ms*** may have experienced as a result of this matter. If Ms*** has any questions regarding this matter, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Part of this information is incorrectWe traded in, in working condition iPhone 4s’In turn for two iPhone 6s’We do not own an iPhone There is no information when you enter a sprint store, that it is a third party storeThat is very deceiving to customers when you pull up to a store that has a huge “Sprint” sign over it and only sells sprint phones and devices and cell phone plansThey know that we didn’t get an iPhone because it wasn’t even out at that time!! Then we had to surrender our 4s as payment that when the lease is done we can keep our phonesIf after years of being with this company and being manipulated into purchasing something that was not really intended to be what you got, then I will take my business some where elseIn the emails that Regina send me she doesn’t even have my name spelled right! It’s *** not JullianI don’t want to drag this out, I just want to know why we gave our phones in exchange for these phones and after months we would be done with paying for them and are still being charged?? Thank you for your timeSincerely, ***
Regards,
*** ***

December 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Mr***’s complaint, he ordered new iPhones intending to switch to Sprint within the next few weeks based on the iPhone devices being backordered. He advised that with the backorder delay, that allowed time for him to fulfill the remaining days left in his agreement with his then current carrier. However, the Sprint devices arrived within days of the order and rather than returning the devices, Mr*** advised that he was informed he could just apply for the buyout offer from Sprint to pay any early cancellation fees from his former carrier. Mr*** agreed and subsequently activated his new phones. Mr*** advised that he turned in his former carrier devices in anticipation of receiving a monthly lease credit for his current iPhones, but was disappointed when he learned that the buyout offer and $iPhone offer is not compatible. Mr*** is seeking that Sprint honor both offers in question We regret any misunderstanding that may have occurred regarding the aforementioned offers. The $iPhone offer is contingent upon the traof an iPhone from the customer’s previous carrier. The iPhone must be a fully owned device as the buyout offer cannot be combined with this offer. We explained this in detail to Mr*** and he accepted this information citing he is seeking waiver of the two $lease payments in accordance with the terms of the $iPhone offer for which he fully qualified. We reviewed Mr***’s account and confirmed receipt of the two iPhone devices that were required to be turned in to be eligible for the offer. However, when the return kits were requested for the iPhone devices, the promotion code for the offer was not entered into our website which drives the iPhone lease credits. Unfortunately, we can no longer provision the offer to award monthly. Therefore, to bring about resolution to this matter, credits totaling $($lease payments x devices x month leases) were applied to Mr***’s account to fulfill the offer. Mr*** was advised to pay at least $per month and the remaining credit will rollover for the duration of his leases provided there are no additional charges or purchases during this time period; otherwise his payment may need to increase to accommodate any new purchases, overage, or plan changes, etc. Mr*** confirmed that these actions addressed and resolved his account billing concerns. We appreciate Mr*** for taking the time to provide us with the details of his recent customer service experience, as we are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We appreciate Mr*** for being a Sprint customer and regret any inconvenience this matter may have caused. Should he have any further questions regarding this matter, I can be reached toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April *** Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response.&n**p; If you wish, you may update it before sending it.]
Revdex.com:
I did received my full upfront cost for returning all the phoneI did received $credit for days of service cut off due to this ** about not returning my phonesI went through so much and three days of phone cut off and they paid only $for itI am accepting this because I just want to move on with my life not worrying about dealing with this issue anymore
Regards,
*** ***

November 3, To Whom It May Concern: Sprint’s Executive & Regulatory Services department is in receipt of the above-referenced inquiry of Mr*** *** regarding Virgin Mobile USA (VMU) product. We appreciate your assistance in bringing our customer’s concerns
to our attention. In the information provided Mr*** indicated he purchased a white iPhone SE on July 10, 2017, and when he attempted to return it he was outside the return policy. He stated he requested the device to be unlocked; however, since it was not immediately unlocked, he lost a buyer. As such, he requested to return the equipment for a refund As outlined in our Virgin Mobile Terms and Conditions of Service, we have a "no questions asked” policy within the first daysTo be eligible for a refund, the merchandise (device) must be purchased through either our website or Care with a VMU live advisor over the phone. Customers have days from date of purchase to return for full credit. After days from the date of purchase, we will not issue a refund for the purchased equipment During our discussion with Mr*** on October 18, 2017, we advised him of the above informationAs such, although we regret the circumstances, as a courtesy we offered to apply a $credit to his account to offset one month of service charges, but he declined. Although he may not be satisfied with our response, we feel that we have fully addressed his refund concern On behalf of Sprint, I apologize for any inconvenience Mr*** may have experienced as result of this matter. If he has any additional questions regarding this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time. Sincerely, La T*** *Executive Services Analyst

July 24, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # *** Sprint Case # *** To Whom It May Concern, Sprint is in receipt of the
above-referenced complaint of *** *** submitted on June 30, We appreciate your assistance in bringing our customer’s concern to our attention Mr***’s filing expresses his concern with receiving information via e-mail related to a Sprint accountHowever, Mr*** advised that he does not have a Sprint accountMr*** requested that Sprint review this matter, cease sending bill notifications, and ensure that he is not billed for the services Sprint has reviewed Mr***’s complaintBased on our Fraud Management group’s investigation, we determined that the Sprint account in question does not belong to Mr***. Accordingly, the e-mail address associated with the account has been updated, and Mr***’s email address has been removed from the account. Therefore, Mr*** should no longer receive any e-mails for this account We spoke with Mr*** on July 7, 2017, and relayed the aforementioned informationMr*** acknowledged the information that was relayed to himWe regret any inconvenience this matter may have caused Mr*** If I may be of further assistance, Mr*** may reach me directly by calling the Executive & Regulatory Services department toll-free at ###-###-####, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William *** William *** Executive & Regulatory Services

September 30,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms
*** *** submitted on September 16, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** expressed her dissatisfaction with being provided incorrect information related to costs associated with purchasing a Tablet device in May 2016, associated with phone number ending in ***, citing that she was advised Sprint would waive the $monthly lease chargeHowever, her May through September invoices reflect the aforementioned chargeTherefore, Ms*** requested that we review this matter and update her account to waive the $monthly lease charge
Sprint has reviewed Ms***’s complaintOur records reflect that on May 20, 2016, Ms*** visited a Sprint Retail store location and activated a Tablet device associated with phone number ending in *** via our Monthly Installment Billing programSprint’s Monthly Installment Billing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for deviceIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerAlso, the aforementioned device was enrolled in Sprint’s $Tablet Data plan
Please be advised that Sprint’s promotional offer in May 2016, allowed customers to add a new Tablet device via our Monthly Installment Billing program in exchange for a $Tablet Service monthly adjustmentOn May 25, 2016, Ms*** contacted Sprint to inquire about her eligibility to participate in Sprint’s online promotion to receive a $monthly installment billing service credit that required the purchase of an iPad via the Monthly Installment Billing program and a smartphoneAlthough Ms*** did not qualify to participate in the aforementioned promotional offer, she was advised that Sprint would enroll her in the aforementioned promotionPlease be advised that Sprint was unable to process the terms of our May 25, agreementAs such, we apologize for any miscommunication that may have occurred regarding Ms***’s concerns
We spoke with Ms*** on September 29, and relayed the aforementioned information to herIn an effort to further resolve Ms***’s equipment concerns, Sprint applied a one time $adjustment to offset a portion of her May through September invoicesMs*** has expressed her satisfaction regarding the resolution of her concerns
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

Re: Revdex.com Case # ***,*** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of
the above-referenced complaint of *** *** submitted on June 27, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Ms***’s concern According to the information provided, Ms*** stated that she encountered an unfavorable customer service experience upon contacting our Customer Care group. Ms*** requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Ms***’s complaintWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. This experience is not indicative of the level of service we expect from our employees We spoke with Ms*** on June 28, 2017, and relayed the above information to her. During that call, Ms*** stated she contacted our Customer Care group regarding a request for a receipt from an accessory purchase at a local Sprint Retail Store location. We explained to Ms*** that we appreciate her taking the time to provide details of her experience with our Customer Care group. We informed Ms*** to visit the local Sprint Retail Store location where she made her purchase to obtain a copy of her receipt. Ms*** declined to return to the original point of sale to receive a copy of her receipt. While we regret that Ms*** may disagree with our position, we are confident that her concerns have been fully addressed to the best of our ability. We regret any miscommunication and inconvenience Ms*** may have experienced regarding this matterIf Ms*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services