Sprint Corporation

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** stated that we are charging his Sprint account for an Apple iPhone 6S device that he obtained as part of a recent buy-one-get-one-free promotional offer and that he has been unsuccessful in resolving that concern with our representatives. Mr*** requested that we refund the full amount of the free phone We regret any misunderstanding that may have occurred regarding Mr***’s equipment billing. As outlined in the terms of the referenced promotion, Sprint offered customers the option of purchasing one Apple iPhone 6S 16GB device via Sprint’s Month Lease program and getting one monthly service credits to offset the cost of a second Apple iPhone 6S 16GB device purchased simultaneously. During our conversation with Mr*** on May 16, and 19, 2017, we explained the above information. Additionally, we confirmed that Mr*** elected to purchase two Apple iPhone 6S 32GB devices via Sprint’s Month Installment program. As a result, these devices were not eligible for the above-mentioned promotion. As a gesture of goodwill, and in an effort to reach an amicable resolution, we offered to apply service credits totaling $to Mr***’s Sprint account to offset the cost of Month’s of the above-mentioned installment agreement executed on October 8, 2016. In addition, we offered Mr*** the option to return one of the Apple iPhone 6S devices purchased on October 8, 2016, after months, in good condition, and we would apply account credits to offset the remaining equipment charges. Although we were unable to identify any Sprint error related to his disputed billing, we offered Mr*** the option to cancel his Sprint services and return the devices purchased with Sprint Installment Agreements *** and ***. In exchange for the timely return of the associated equipment, in good condition, we would apply account credits to offset the remaining equipment charges. Mr*** requested time to review our offers and acknowledged that these offers will expire on June 19, We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these issues or he would like to accept one of our offers detailed above, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

June 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, ***, *** Sprint Account xxxxx*** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***, which was forwarded to the Executive & Regulatory Services department for review. We appreciate your bringing our customers’ concerns to our attention In the information provided, Ms*** stated that she is experiencing difficulty while attempting to use her device at her home. She states that her daughter’s device works fine at home; however, she is unable to connect to with her phone. She further stated that charges reflected on her invoice in April were much higher than usual. As a result of these issues, she is requesting assistance with resolving her device and billing concerns We regret any possible misunderstanding that may have occurred regarding these matters. We attempted to reach Ms*** on May and June 4, 2017, and again today via email and phone; however, we were not able to speak with her. We also left voicemails and mailed correspondence to her home address regarding these matters, but we have not received a response. Based on a review of our records, we determined that Ms*** has already spoken with our Customer Advocacy Team representatives regarding her concerns, and as a result, a replacement device was ordered on May 23, 2017. Further review of our records determined that the replacement device was provisioned on her account effective May 26, 2017. Additionally, payment was remitted and posted to Ms***’s account bringing her account current. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a Personal Identification Number (PIN) and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the account. Therefore, should Ms*** desire additional information, she can contact us by calling the toll-free number in the following paragraph We regret any inconvenience that Ms*** may have experienced while attempting to resolve her equipment and billing concerns. Should there be any additional questions or concerns, we can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: you guys just moved it to the following months billI was getting ready to accept this and then I looked at this months bill it's still thereYou guys did not remove it just simply pushed it to the following months bill how is this resolving it?
Regards,
Brenda Z***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: There have or attempts to discuss my complaint, but the root of my complaint has not been resolved. I was not told nor did I sign anything or see anything that stated this plan was only good for year of a year contract. Sprints response was that I was given the information, it was online, in pamplets, and made to sound as it was just peppered everywhere. EXCEPT at the point of sale, and they could not produce any receipt/acknowledgement that I had signed to accept those terms. The manager that wouldn't talk with me, played dumb and said he was unaware. Regardless, I see how Sprint is going with this. There has been one stall tactic after another in hopes that the complaint will just go away. I realize any more contact with them is more of a waste of my time. They will email and leave messages until the cows come home, but they aren't interested in taking responsibility for their deceptive and flawed business practices. This was definitely a bait and switch sales strategy, and smiling all the while they did it. Never trust Sprint Services or Executive resolution offices, or whatever they're called They re only half truthful. You can ask all the right questions, but reality is that if the sales person wants a sale, he can tell you whatever he thinks you want to hear and get away with it under the Sprint umbrella. Even though I'm saying this hasn't been resolved, I want it to be closed and to reflect the outcome of the deceptive sales practices of SPRINT
Regards,
*** ***

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In his inquiry, Mr*** expressed dissatisfaction with our assessing a $Early Termination Fee (ETF) to his account when he cancel a line of Sprint service. He described unfavorable customer experiences during his attempts to address that concern, and he requested that the charge be removed. We regret the circumstances that led to Mr***’s decision to terminate his noted line of service, as well as any misunderstanding that may have occurred related to the resultant ETFOur records reflect that Mr*** accepted a two-year Subscriber Agreement for the referenced line of service on November 5, 2016, in exchange for our providing an equipment accessory associated with that line at subsidized, reduced pricing. As such, he agreed to maintain the service line on a qualified rate plan for two years from that date. Because he terminated the line prior to the satisfaction of that Agreement, we assessed a prorated $ETF to his Sprint account. During our May 31, 2017, conversation with Mr***, we discussed the information outlined above. Although we were unable to identify any Sprint error in this matter, we noted that the iPhone SIM accessory associated with the ETF is not typically associated with a Subscriber Agreement. As a result, we applied credits totaling $to Mr***’s account to offset the ETF and associated taxes. We are pleased to confirm that Mr*** indicated his satisfaction with that resolution. We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We are continually seeking ways to improve the quality of service provided to our customers. Mr***’s feedback is valued and has been forwarded to the appropriate management staff empowered to investigate further and make changes in this area We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these issues, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

September 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information received, Mr*** stated that he was not informed at the point of sale that at the end of his Lease Agreement that, in order to own the device he would be required to pay an additional purchase option amount. He also stated he was not informed that he would have to pay a deductible when using the Equipment Replacement portion of the Total Equipment Protection plan option he electedHe is requesting Sprint to replace the damaged device, cancel the Total Equipment Protection (TEP) plan option, and allow him to own the leased device without having to pay the purchase option price at the end of the Lease Agreement Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit *** All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty. Mr*** device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP; he may contact Asurion, the program administrator, to file a claim. A $up to a $deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverage’s under ESRP and ERP may be found at ***Our records reflect that Mr*** started service with Sprint on August 12, 2016. Sprint has reviewed Mr*** complaint. Our records show that he elected a Lease Agreement for the devices on his account and acknowledged this information by his signature at the point of sale; in addition to this information being available via his sprint.com account. We spoke to Mr*** on September and 6, 2016, and informed him that, we were able to confirm that phone number ending *** was purchased on a lease agreement and that this information is disclosed on his bill every month. However, due to the device being damaged, he was informed to contact Asurion, the TEP program administrator, to file a claim. He stated that he has repaired the device out of pocket through a third party company. We educated him on the terms and conditions of TEP as stated aboveAlthough we maintain that no credit is due, to bring about an amicable resolution we offered and he accepted a one-time credit of $to his account. As a result, his account reflects a balance due of $70.72. Mr*** agreed to retain his subscription for TEP. He confirmed satisfaction with the resolution providedWe regret any inconvenience Mr*** may have experienced while attempting to resolve this matter. If I may be of further assistance, Mr*** can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Associate Analyst

March 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate the opportunity to address her account concerns According to the information provided, Ms*** states that she continued to be billed by Sprint after she requested that the service on her wireless account xxxxx*** be cancelled in July 2013. As a result, she is requesting an apology from Sprint and credit for any charges she was assessed after that time Sprint’s records reflect that Ms***’s wireless account xxxxx*** was cancelled on February 10, 2014, via our collection process for non-paymentOur records do not reflect a cancellation request from Ms*** prior to this date, therefore, the line remained active and was assessed a Monthly Recurring Charge (MRC). Although Sprint was unable to determine an error regarding this matter, on March 30, 2017, we applied credits totaling $to her account to offset the disputed charges incurred. As a result, the account has been finalized with a zero balance. We have also contacted the outside collection agency assigned to the account and advised them to cease all further collection efforts and to delete this entry with the credit bureaus. Please allow days for completion of this process Sprint is continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and will utilize her input to improve our training processes. We regret any inconvenience that this matter may have caused Ms***. If I can be of further assistance regarding this matter, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean JExecutive Services Analyst

October 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It
May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received, Mr*** stated that when he upgraded his two devices in December 2014, he did not request installment billingHe stated that he wanted to pay full retail price for the two devicesHe also stated that he thought that he would be paying $per device, with a down payment of $for each device. He stated that when he went back to the store he realized that the representative had put him on a Month Installment Billing agreement. He stated that at that time, the store manager gave him an account credit. In addition, he stated that he began paying for Total Equipment Protection (TEP) and it was explained to him that if he paid a $deductible, that he in the event he filed a claim, that he would receive the same device as a replacement with no questions asked. He stated that for the first time since he had the TEP, he needed to use it and he was advised that we were unable to send the same model phone and he would receive what he considered a lesser modelIn addition, he stated that he tried to update his address on multiple occasions and he was advised that the address he provided was incorrect. He is requesting a new Apple iPhone, not a refurbished device, or a credit adjustment on his account. In addition, he is requesting the address on his account to be updated In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Upon activation of his current devices, our records show that Mr*** was provided with a clear disclosure of his equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service and Installment Billing Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of his device agreements All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty. Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device. TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Mr*** subscribes to Sprint Total Equipment Protection (TEP) on his two telephone numbersTherefore, if the problem with Mr***'s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, his device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits. Mr*** will be charged $for each subsequent visit to a Sprint service and repair center, if his device requires repair or replacement within a rolling 12-month period. If the problem with Mr***’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, he may contact Asurion, the program administrator, to file a claim. A $up to a $deductible, depending on the device model, is required at claim approval. Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep. We spoke to Mr*** on October 21, 2016, and provided him with the above-referenced information. Per his request, we updated the address on his account as he requested. Further, he indicated that he has already filed a claim and paid the required deductible with Asurion, the TEP administrator for his replacement devices. As a result, we respectfully decline his request for replacement of his device outside of the TEP process mentioned above. Although we sustain that no credit is due, in an effort to reach an amicable resolution, we offered and Mr*** accepted and one-time goodwill credit to his account of $75. He stated that he considers the issue resolved to his satisfaction We appreciate Mr***'s feedback regarding his experience while attempting to resolve his concerns. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused. If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon RExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]These reps continue to bounce a responsible representative to handle my accountWhen I phone, I continue to get voicemailsAnd NO RETURN CALLSI have an attorney assisting me at this timeThe red tape is enough to drive anyone madI returned the phone and continue to get charged for itPlease publish this complaint to your website to inform potential Sprint clientsThey are a conglomerate and do not care about their customers
Complaint: ***
I am rejecting this response because:
Regards,
Yvette H***

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr*** ***. We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr*** stated that he purchased devices online at Sprint.com and received a promotion for a $service credit and $service credit for months. However, the $service credit is not awarding on his account. He stated that he contacted our Customer Care department and was advised that the discounts cannot be combined. As a result, he requested that Sprint review this matter and honor the promotional offers quoted when he purchased his new devices. In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing During our conversation with Mr*** on August 1, 2017, we explained that our records reflect that when he upgraded to new devices, his account was eligible to receive a $loyalty service credit based on his service planOur record further reflect that based upon the device he selected, he could receive percent off the lease payments for the deviceHowever, as stated in the promotional materials, certain restrictions may apply and since the $service credit is not combinable with the percent off device promotion, he received the percent off promotionWe value Mr***’s business and in and effort to reach an amicable resolution to this matter, we provided an account concession credit of $to offset the $service credit on his May through July billing statementsGoing forward, Mr*** understands that he will receive the percent off promotion. Mr*** confirmed that his issue is resolved. We appreciate Mr*** for taking the time to provide us with his feedback regarding his experience with our customer service representatives. We are continually seeking ways to improve the quality of service provided to our customers. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that his matter may have caused. If I can be of further assistance with this matter, Mr*** can contact me the calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

May 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms*** expressed her dissatisfaction with the length of time taken to provide Buy One Get One (BOGO) promotional credits owed to her for equipment she purchased on March 11, 2017. She further stated that although she advised that she did not want to be billed in installments, and that it will take up to two bill cycles to receive the BOGO credit, we continue to bill her on installments and she has not received the BOGO credit. Ms*** also described unfavorable customer experiences during her multiple attempts to address the referenced concern. As a result, Ms*** requested that we allow her to pay for one device in full and cancel the installment billing on the second line of service. We regret any misunderstanding that may have occurred related to the terms of the referenced BOGO promotion. Our records reflect that Ms*** purchased two devices to participate in the BOGO promotion and receive the BOGO credit. However, customers must add a new line of service, as outlined in the terms of the BOGO promotion. We do not have record that Ms*** added a new line of service During our conversation with Ms*** on April 27, 2017, we explained the information above. However, based on additional information she provided, we agreed to forward her request to the store’s district manager to determine what, if any, additional consideration may be available and to follow up with her within a few days. We contacted the district manager regarding Ms***’s referenced issue. Because she was not eligible for the BOGO promotion, he applied a one-time credit of $to her account on May 9, 2017, in lieu of a monthly credit, which is equivalent to a $credit for months. However, we will continue to bill her for her device’s installment charge. Ms*** responded via email expressing her dissatisfaction because she wanted the installment billing canceled. The district manager made a second offer to allow Ms*** to return her devices to the store and the accelerated charges will be credited. We attempted to contact her again on May 9, 2017; unfortunately, we were unable to reach her. However, she responded via e-mail requesting that we contact her in writing only. We advised her that she can return her devices and she will be credited for the accelerated charges for one of her devices because she has already received the credit for the second device. This offer is available for days from today’s date We appreciate Ms***’s taking time to provide details of her experiences with our retail representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any inconvenience these issues may have caused Ms***. If we can be of further assistance with these concerns, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

April 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***, filed on behalf of the account holder, Ms*** ***. We appreciate the opportunity to address her concerns. Based on the information provided in the inquiry, Ms*** stated she is disputing a third line of service that was added to Ms***’s account. As a result, she stated she wants out of Sprint and to be reimbursed for her time and the frustrations regarding this matter. We spoke with Ms*** today, and confirmed that she was able to resolve the billing dispute after talking to a store representative. We advised her that the disputed charges reflected on the February invoice were billed in error because a lease agreement was not canceled after a phone was returned. Further, we advised that we applied credits totaling $to her account to offset these charges. Additionally, in appreciation of Ms*** and Ms***’s continued patronage, a $credit was applied to the account, and another $credit will be reflected within two bill cycles We appreciate having had the opportunity to assist in resolving Ms*** and Ms***’s account concerns. We value them as a customer and look forward to a long and positive business relationship with them We regret any inconvenience that this matter may have caused Ms*** and Ms***. If they need further assistance, they can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

September 1, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File *** Sprint Account XXXXX***, Cynthia *** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above inquiry of MsCynthia ***. We appreciate your assistance in bringing our customer concerns to our attention. According to the information provided in Ms***’s complaint, she canceled her service and returned two leased devices; however, her account has not yet been adjusted for the device returns. As a result, Ms*** is requesting that immediate credit be applied to her account. We contacted Ms*** and discussed her dispute in detail. She indicated that this issue was resolved on August 18, 2017, after she contacted our customer service department. We determined that credits totaling $were applied to Ms***’s account for the device returns, and we confirmed that Ms***’s account is now in final status with a zero balance. We regret any inconvenience this matter may have caused Ms***. If she has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time. Sincerely, April *** ***Executive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint account XXXXX***, *** *** ***, LLC
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr*** ***, filed on behalf of his business, *** *** ***, LLC. We appreciate the opportunity to address his concerns. Based on the information provided in Mr***’ inquiry, he advises that he was offered a monthly plan, and is not receiving the price quoted. He further advised that he has been unable to contact his account manager After a review of our records, we determined that there were lines that were supposed to be canceled, and were not, which increased the monthly charges. We confirmed that lines were canceled at Mr***’ request on July 17, 2017, and we then applied credits totaling $1,to offset the disputed charges. At this time, his account reflects a zero balance. Mr*** contacted us via e-mail yesterday and advised that his account concerns were resolved. We regret any inconvenience that this matter may have caused Mr***, and appreciate his continued patronage. If he needs further assistance with this matter, he can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

August 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXX*** Sprint Cases *** To
Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms*** ***. We appreciate the opportunity to address her concerns. Based on the information provided in her inquiry, Ms*** advises that she was told that she could cancel her phone on July 19, 2017, without incurring an Early Termination Fee (ETF). She also advises that she was later informed by one of our representatives that her two-year agreement would be satisfied on August 9, 2017, and that we cannot cancel the service until August 19, 2017. Therefore, Ms*** is requesting that Sprint credit the monthly charges that have been assessed after the time she believes she should have been able to terminate her service During our conversation with Ms*** on August 14, 2017, she requested to cancel her two phone lines. At her request, we canceled the two phone numbers ending in *** and ***. We advised her that the balance due for the July 17, 2017, invoice is $34.97, which she paid in full. We further advised Ms*** that future invoices will reflect a $monthly charge plus applicable taxes for the tablet line. She confirmed that all of her billing concerns have been resolved We regret any inconvenience that this matter may have caused Ms***. If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext***. I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX***, *** *** Case *** To Whom It May Concern: Sprint
is in receipt of the inquiry of Ms*** *** regarding the Sprint account of Ms*** ***. We appreciate your assistance in bringing our customer’s concern to our attention. In her inquiry, Ms*** expressed her dissatisfaction with being charged $for Spotify services on her daughter’s line that she was already paying $directly to Spotify for the same service since September Therefore, she is requesting credit for all of the charges for Spotify on her daughter’s line. We spoke with Ms*** and resolved her concerns to her satisfaction. We confirmed that she has been successfully unsubscribed from Spotify service for both of her lines of service and prorated credits totaling $will be reflected on her next invoice. Additionally, we advised Ms*** that as outlined in our Terms and Conditions of Services, customers must raise any dispute regarding invoiced charges within days of the date of the invoice, or the customer has accepted the charges. Customers do not have to pay the disputed amounts while they are being investigated; however, amounts not in dispute must be paid by the due date to prevent services from being interrupted. Disputes can only be made by calling our Customer Care department or by writing to us at the address provided on your invoice. Because no dispute was received regarding the charges she was offered a credit of $to offset a portion of the charges she incurred. In appreciation of her loyal years of patronage and as a one time courtesy, we increased the credit offer and applied a total of $credit to her accountMs*** accepted this resolution We advised Ms*** that we regret any inconvenience that this issue may have caused. If I may be of further assistance with this matter, Ms*** can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

January 18, Revdex.com *** *** *** *** *** *** *** ** *** Re: Revdex.com Case ***, *** *** Account *** Case *** To Whom It May Concern: Sprint is in receipt
of the inquiry of Mr*** *** regarding his Sprint account. We appreciate your assistance in bringing our customer’s concern to our attention. According to the information provided, Mr*** is dissatisfied with not receiving the monthly credit to offset the lease price of his iPhone 6s device, in accordance with the promotion to turn in an iPhone and receive an iPhone 6s 16g for $1, $or $per month that was available at the time of his purchase. He cited that he was unable to receive a resolution after multiple contacts spoke with Sprint representatives. Therefore, he is requesting assistance to resolve this matter We spoke with Mr*** and resolved his concerns. We verified that the promotional offer that Mr*** described was available at the time that his equipment lease was initiatedHowever, he was not charged the full price of $for the device because it was leased and at the end of the lease term he will be able to return the device to Sprint or pay the End of Lease Purchase Amount of $plus tax to own the device. We confirmed that he turned in an iPhone device and leased an iPhone 6s 64gig device for months which made him eligible to receive the promotional price of $per month for his device. Because he was under the impression that his device was supposed to be free and his charges were actually $per month for months and $for the 22nd month instead of $per month, we applied credits totaling $to his account as a lump sum adjustment to offset all of his lease charges except for $per month plus applicable taxes. Therefore, we are confident that Mr***’s concerns are fully resolved. We regret any inconvenience that this matter may have caused. If Mr*** should have any questions regarding this matter, I can be reached by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

Tell us why here...September 8,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, Rochelle ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of MsRochelle *** received on August 21, We appreciate your assistance in bringing our customer’s concerns to our attention
In Ms***’s filing, she added a fifth phone line ending in *** on July 13, 2017, and the monthly fee should be $per monthHowever, she stated that her billing statement reflected a $monthly fee for phone line ending in ***Ms*** advised that she contacted our Customer Care team to address her concern without success
According to our records, on July 217, Ms*** activated phone line ending in *** via Sprint’s Monthly Installment billing program on the Unlimited Freedom plan for $per month as reflected on the July billing statementPlease note, the other phone lines on Ms***’s account are on the Unlimited Freedom shared plan for $for the primary line, $for second phone line and $for phone lines three through tenIn addition, Ms*** receives a $discount per phone line
To resolve this mater, on July 15, 2017, our Customer Care team charged the service plan on phone line ending in *** from the Unlimited freedom plan to the Unlimited Freedom shared plan for $per month effective July 23, We contacted Ms*** on September 5, 2017, and confirmed the service plan on phone line ending in *** was correctedIn addition, we applied a credit of $to offset the monthly recurring charges associated with phone line ending in *** reflected on the July billing statement
We appreciate Ms*** for taking the time to provide us with the details of her experience with our Customer Care group and our retail locationWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Ms*** as a customer and have forwarded her feedback to the appropriate managerial staff for further review
We regret any inconvenience that Ms*** may have experienced while attempting to resolve this matterIf Ms*** has any questions concerning the issues discussed herein, she can contact me by calling the Executive & Regulatory Services department toll-free ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time
Sincerely,
Cheryl S
Executive & Regulatory Analyst

December 29, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***-Rebuttal, Andrea D*** Sprint Account XXXXX Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of MsAndrea D***. We appreciate your assistance in bringing our customers’ concerns to our attention. In her rebuttal, MsD*** stated that she has connectivity issues on her three devices. As a result, MsD*** requested that we contact her to cancel her three lines of service and compensate her for any amount she has been overcharged. We regret that our network in MsD***’s referenced areas may not have met her wireless communication needs or expectations. Our records reflect that our network in those areas is performing as designed, with no recent outages or issues that would lead to the concerns outlined in MsD***’s inquiry. However, as outlined in our Terms and Conditions of Service, we cannot guarantee coverage in any location at all times, and the level of network coverage and data speeds can be affected by various factors within or outside our control. Our technical teams are continually monitoring our network and strive to reduce any negative impact to our customers. We reviewed MsD***’s charges. Upon our review of her charges, we did not find a Sprint billing error; therefore, we determined that no credit is warranted. We spoke with MsD*** on December 27, 2017, and she stated that she had connectivity issues everywhere. We advised her that her experience is normally tied to a device-related issue, encouraged her to have her devices tested at our one of our service and repair centers. However, she stated that her devices had already been tested. Upon our review of her account records, we were unable to verify that the account devices have recently been tested. However, in an effort to address MsD***’s connectivity concerns, we opened a network ticket and advised MsD*** that she will be contacted by one of technical team members. We attempted to reach MsD*** again by telephone and e-mail on December 29, 2017; unfortunately, we were unable to reach her. We will follow up with MsD*** after our technical team investigates her aforementioned issues and closes her network ticket. We regret any inconvenience this issue may have caused MsD***. If we can be of further assistance with this concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

Tell us why here September 26, 2017 Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #***
To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** ***, submitted on August 31, We appreciate your assistance in bringing our customers’ concerns to our attention. In Ms***’s filing, she expressed her dissatisfaction with the remaining charges due in association with her Lease Agreement. Ms*** stated that she elected to keep her device and continue to pay the month-to-month lease charges for her device totaling $160. However, when she attempted to upgrade her device she was informed that her month-to-month lease payments does not apply toward the purchase of her device and she was required to tuher device upon the completion of her device upgradeMs*** requested that Sprint review these matters and apply an adjustment to her account to accordingly Sprint has reviewed Ms***’s complaint. Our records indicate on December 10, 2014, Ms*** activated an IPhone device associated with phone line ending in *** via Sprint’s 24-Month Leasing programPlease note effective on September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. More information regarding the Lease program is available at our website, www.sprint.com/lease We note that Ms*** completed the terms of her lease payments in association with her 24-Month Lease Agreement on December 24, Due to Ms*** not satisfying the Lease Device Purchase Amount option, her lease was converted to month-to-month payments of $per month as indicated on her January through August billing statementsPlease be advised that the month-to-month lease option does not count toward the Purchase Price of the device. Our records further indicate that Ms*** visited a third-party retail store location on August 27, 2017. During this sales transaction, she upgraded the device associated with phone number ending in *** to an IPhone Plus device via Sprint’s 18-Month Lease programAs a result, her original Lease Agreement associated with her IPhone device was cancelled and her account was systemically assessed the Lease Device Non-Return Fee as indicated on her September 8, 2017, billing statement. At that time, she turnher noted device at the third-party retail store location in exchange for the waiver of the aforementioned charge In an effort to ensure that Sprint have satisfactorily resolved Ms***’s account concern, we attempted to contact her via phone and email on September 8, and of We also mailed a letter to the address on file on September 14, 2017, advising her our receipt of her complaint and the need to speak with her directlyUnfortunately, we have not received a response from Ms***Therefore, we continued with our contact efforts to Ms*** on September 18, and of 2017, without successWe look forward to speaking with Ms*** and encourage her to contact us regarding any concerns she may continue to have with her accountMs*** should have her PIN and security information available when she contacts the undersigned. We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time. Sincerely, /s/ Regina S.Executive Services Analyst