Sprint Corporation

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms*** stated she was supposed to get a $credit applied to phone line ending in ***; however, the credit has not been applied to her accountShe further stated that due to her waiting on the credit to apply, she was billed late fees. Ms*** is requesting that we adjust the late fees and apply the $credit to her account We regret any frustration that Ms*** may have experienced regarding her reported concerns. We attempted to contact Ms*** via the e-mail provided and by phone on June 8, 12, and of 2017, to discuss her complaint in detail, without success. We also mailed a letter to the address on file on June 13, 2017, asking Ms*** to contact us Although we have not had the opportunity to speak with Ms*** directly, our records reflect that on March 14, 2017, the $credit was applied to Ms***’s accountWe also adjusted the late fees on June 6, If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

---------- Forwarded message ----------From: *** ***Date: Wed, Oct 26, at 8:AMSubject: Complaint ID #***To: ***The issue has been resolvedThanks for your help

We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attentionIn her inquiry, Ms*** indicated that she visited an independent retailer to purchase an iPhone 5s for $as part of a promotionShe further advised that the retailer refused to sell her the
device at that price and advised her that the offer was only available to new customersShe requested that the promotional price be honored
We spoke with Ms*** regarding this matter on April 4, 2016, and explained that we have partnered with a number of third-party retailers to distribute our products and servicesWe are grateful for their assistance in promoting our servicesOur field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials to ensure accurate, up-to-date information is available to our existing and potential customersPlease be assured that we value customer feedback and that details regarding this concern have been forwarded to the appropriate managerial staff for further review
Due to any possible misunderstanding that may have occurred, we agreed to assist Ms*** with the purchase of the device through our website using a promotional codeDuring our discussion with her on April 4, 2016, we processed an order for the device at a cost of $During a folldiscussion with her on April 18, 2016, she verified her satisfaction with the outcome and advised that she has no additional concerns at this time
We regret any inconvenience this matter may have caused Ms***If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time
Sincerely,
Donnetha C
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***

August 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, Jennfier W*** Sprint Account #xxxxx Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal complaint to our response of Jennifer W***, regarding the lack of coverage in her home service areaThe original complaint was submitted to Sprint on July 18, We regret the circumstances that led MsW*** to contact your office again. According to MsW***’s follfiling, she expressed her dissatisfaction with the lack of coverage in her home service area in Lithia, FLTherefore, she elected to cancel service with Sprint by porting-out her phone lines of service to another wireless service provider, prior to satisfaction the terms of her Lease Agreements. MsW*** has indicated that she received her Gift Cards from her previous wireless service provider, which she utilized to remit payments towards her outstanding account balanceAs a result, her account reflects an outstanding balance of $1,MsW*** requested that Sprint review these matters, apply an adjustment to her account accordingly to negate the disputed charges and remove all negative reporting from the credit bureaus Sprint has reviewed MsW***’s complaintAs stated in our prior response, we regret that the coverage in MsW***’s location has fallen short of his expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. Our research into this matter determined that our network serving the area in Lithia, Florida is within Sprint’s “good” coverage area and operating within parameters during the time MsW*** stated that she experienced poor service. As outlined in our Terms and Conditions, the coverage and quality of wireless services may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures and may be adversely impacted by foliage and topography, local geographic irregularities, and other such natural events that may occur in the direct line between a customer’s device and our network towers. As such, we are unable to guarantee network coverage at any location at all times; however, once outdoors coverage should become stronger. We regret any misunderstanding that may have occurred regarding the billing and MsWalkinsahw’s coverage concerns. Our records indicate that MsW*** established services with Sprint on November 19, 2016, by portiher phone lines ending in and 0360. At that time, she purchased two Samsung Galaxy SEdge devices via Sprint’s Monthly Installment Billing programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased. For additional information and eligibility requirements customers can visit www.sprint.com/easypay In addition, she portphone line ending in on November 25, 2016, and activated an IPhone device via Sprint’s Leasing program. Please note that effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, MsW*** can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Upon activation of service, MsW*** was provided with a clear disclosure of her equipment purchase and all other applicable fees and charges. Furthermore, we were able to locate signed a copies her Lease and Installment Billing Agreements which includes a description of the charges in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her equipment purchases during the activation of her account Furthermore, MsW*** elected to port-out phone lines ending in and to another wireless service provider on February 9, 2017, and cancelled service on phone line ending in on February 11, 2017, prior to satisfy the terms of her Lease/Installment Billing AgreementsAccordingly, MsW***’s account was assessed the remaining Lease cancellation/Lease Device Purchase Amount charges and Installment Billing accelerated charge along with applicable late fees and taxes totaling $2,as indicated on her February 27, 2017, billing statementWe confirmed on April 3, 2017, MsW*** remitted two separate payments totaling $to offset a portion of the aforementioned charges, leaving her account closed with an outstanding balance due of $1,Subsequently, the remaining outstanding balance was forwarded to an outside collection agency, RPM Third-Party on May 24, As such, Sprint considers the charges to be valid. Should MsW*** wish to satisfy her outstanding account balance with Sprint, we urge her to contact the outside collections agency, RPM Third-Party toll-free at 877-233-for further assistance We spoke to MsW*** on July 31, 2017, and relayed the aforementioned informationAlthough we sustain that the aforementioned charges are valid, we would like offer MsW*** the ability to return the two Samsung Galaxy SEdge and iPhone devices to Sprint’s Returns warehouse in exchange for the waiver of the disputed charges. To facilitate the return of the above-referenced devices, we will send return kits to MsW***’s address on file. Subsequently, we received email correspondence from MsW*** on August 3, 2017, advising us that she had surrendered the aforementioned Sprint devices to her new wireless service provider. Regrettably, we are unable to waive the disputed charges without the return of the aforementioned devices. To provide closure to this matter, we would like to offer MsW*** a one-time adjustment of $as a final resolution, leaving her responsible for the valid account balance of $1,Please note no additional adjustments/credits will be warranted for this matterOnce MsW*** remits a payment to satisfy the remaining balance of $1,000, the outside collection agency will update the credit bureaus as paid in full Upon receipt of MsW***’s follfiling, we attempted to contact her via phone and email on August 8, and of 2017, advising her of our receipt of her complaint and the need to speak with her directlyUnfortunately, we have not received a response from MsW***. Should MsW*** wish to accept our final proposed offer, we encourage her to contact the undersigned directly at the phone number noted below within days from the date of this response We regret any inconvenience that MsW*** may have experienced while attempting to resolve this matter. If we can be of further assistance, MsW*** can reach us by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, ext7349. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may
concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his complaint, Mr*** states his service was disconnected due to a past due amount of $after recently remitting a prior payment of $120. At this time, he is requesting a payment arrangement to pay the $in days During our conversation with Mr*** on April 27, 2017, we discussed the status of his account and that in order to restore services a payment of $would need to be made. The customer remitted the payment and, although he was dissatisfied with the policy in place, he considered his complaint resolved We realize that situations may arise that prevent customers from making required payments by the due date, and Sprint can often assist with payment arrangements, if available. However, not all payment arrangement requests can be honored. If Mr*** would like to make further arrangements on his account, he can contact our Customer Finance Services team at ###-###-####, Monday through Friday a.mto p.m., Saturday a.mto p.mand Sunday a.mto p.m., Central Time. On behalf of Sprint, I apologize for any inconvenience Mr*** may have experienced as a result of this concern. If we can be of further assistance, or if Mr*** has supplemental questions or concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard AExecutive Services Analyst

June 16, Kansas City Revdex.com Ward Parkway Kansas City, MO *** Re: Revdex.com File #***, *** *** Sprint Account: XXXXX***, *** ***
Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** on behalf of *** *** submitted on May 23, 2017. We appreciate your assistance in bringing our customer’s concern to our attention Ms***’s filing expressed her dissatisfaction with the lack of coverage in her home service area of Greensboro, NC. As a result, Ms*** requested that Sprint review this matter and allow her to cancel the account without termination fees We contacted Ms*** on May 26, 2017, and discussed her account concerns. During that call, we advised Ms*** that we would further review her concerns and follwith her accordinglyAccording to our records, on July 3, 2017, Mr*** established service with Sprint by activating phone lines ending in *** and ***, and purchased devices via Sprint’s Leasing program. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/leaseFurther research on the account shows that phone lines ending in *** and *** were activated on July 3, 2016, and Mr*** purchased devices via Sprint’s Monthly Installment programSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device. Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device. There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchasedFor additional information and eligibility requirements customers can visit www.sprint.com/easypay We regret that the coverage in Ms***’s home service area of Greensboro, NC is falling short of their expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. Our research into this matter determined that our network serving the area near Ms***’s billing address is located within Sprint’s “best” coverage area. Please note, as stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. As a result, customers may experience difficulty making or receiving calls when indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. Service speeds may depend on the service purchased and actual speeds will vary. Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of service. With respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage. Sprint has made no warranty or guarantee of the sameOur records further indicate that the aforementioned phone lines above ported out to another wireless service provider on May & 31, 2017, prior to fulfilling the terms of the respective Lease and Installment Billing Agreements. As a result, the account was assessed the remaining Lease and Installment Billing cancellation and Lease Device Purchase charges. These charges are reflected on the June billing statement. Based upon our review, these charges are valid and no credits are due for this matter Regrettably, we have declined Ms***’s request to allow cancellation of the account without termination feesIn an effort to ensure a satisfactory and mutually acceptable resolution, we would like to offer Ms*** a partial adjustment of $to their account. We attempted to follwith Ms*** on June 15, 2017, to relay the aforementioned information and our proposed offer to her. Unfortunately, we were unable to reach her directly. Should Ms*** wish to accept our proposed offer, we urge her to contact the undersigned directly at the phone number noted below within (15) days from the date of this response We appreciate Ms*** for taking time to provide details of her experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ Catherine *** Catherine *** Executive & Regulatory Services Analyst Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Because their store manager told me he was going to register the gift cards for us I have text messages showing that we have been trying to get this fixed since August, which I have attached I know that sprint doesn't seem to care that their store managers lie to get business and then don't follow thru on their end I know that sprint isn't going to do anything I would like to be able to leave sprintt I don't think it's right that Sprint offers this promotion, I bring them new lines, the store manager says he will register everything and then doesn't I could understand, if I just didn't register them on time, but I was told that they would be registered for me Thank you for your help Revdex.com
Regards,
*** ***

October 10, 2016 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Inquiry ***, ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May Concern: Sprint is in
receipt of the above-referenced inquiry of Mr*** ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention. In his inquiry, Mr*** states that he believes that he was fraudulently assessed a full Monthly Recurring Charge when he terminated his service with Sprint in June As a result, he is requesting that Sprint apply a credit to his account to offset this disputed charge. We attempted to contact Mr*** regarding this matter via phone and email on September 23, 29, and 30, 2016; unfortunately, we were unsuccessful in reaching him. In order to discuss his account concern in detail, authentication of his account is required. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested. Therefore, Mr*** can contact us at the number provided below at his earliest convenience, to complete the authentication of his account so that we can address his account concern. In general, however, we would note that Sprint advertises and provides services in monthly increments. If services are terminated before the end of a billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in a service plan. When Mr*** contacted our Customer Care department to cancel his service, his account was set to expire on the last day of his current billing cycle, and although he elected not to utilize the service following his cancellation request, the service was available to him. As such, the full monthly service charge is valid. We regret that this may not have been explained to him; however, this information is provided in our Terms and Conditions of Services. We regret any inconvenience that Mr*** may have experienced while attempting to resolve his account concernsShould there be any additional question or concerns regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, Bridgette F.Executive Services Analyst /by

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ***, *** *** Account XXXXX***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-reference complaint of Mr***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Mr*** stated that upon the activation of service, he was advised that if he tradhis previous wireless service provider’s device he would receive a $Visa Prepaid Card as part of Sprint’s Contract Buyout promotion. Mr*** further stated that although he tradhis device he did not receive the $Visa Prepaid Card; therefore, he cancelled his accountAs a result, Mr*** requested that Sprint review this matter and honor aforementioned promotional offer In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing During our conversation with Ms*** ***, an authorized user on the account, we apologized for any inconvenience she may have experienced as a result of this matter. Further, we advised her that our records do not reflect that she registered for the promotion at the point of sale. Additionally, we advised her that although the promotion has expired and she is no longer eligible for the promotion because the account is cancelled; however, in an effort to resolve her complaint we have processed a Visa Prepaid Card for $120. We advised her that the Visa Prepaid Card was for $since our records reflect that she received an $credit at the point of sale for the device she tradand that credit is deducted from original $Visa Prepaid Card that she was eligible for. Ms*** accepted the offer and is aware that she will receive the Visa Prepaid Card within two weeks of approval. We appreciate Mr*** taking the time to provide us with the details of his experience with Sprint. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’ feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, Mr*** can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time Sincerely, *** ** Executive Services Analyst

***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
From: *** ***Date: Tue, Feb 2, at 10:AMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint #***.To: Revdex.com Although I am not completely happy with the results - we spent $for phones we don't have because we had to return them to close this account, I do very much appreciate your assistance and to be rid of Sprint once and for all. Thanks again for your help.~*** ***

October 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** A*** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr*** stated that his bill was always higher than $through out the duration of his service with Sprint. He stated that he terminated his Sprint service on September 15, 2016, and received a $bill for October. Mr*** disagreed with the past due bill As stated in our Terms and Conditions of Service, which can be viewed on www.sprint.com, Sprint bills in monthly increments. If services are terminated before the end of your billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in your service plan. Therefore, when we received a port out request for Mr***’s phone number on September 15, 2016, which was prior to his billing cycle end date of September 24, 2016, his account was automatically cancelled at that time. Our records show that the balance reflected is for the monthly service charges assessed from July 25-August 24, 2016, which was due on September 17, 2016, in addition to the late fee assessed On October 14, we spoke with Pam ***, Mr***s’s spouse and authorized point of contact and provided her with the above information. We maintain that the balance reflected is valid and respectfully decline to credit We appreciate Mrand Ms.*** taking time to provide details of their experience with our customer service representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and their concerns will be forwarded to the appropriate managerial staff for further reviewWe regret any inconvenience Mr*** may have experienced while attempting to resolve this matter. If I may be of further assistance, Mr*** can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms*** *** to our attention. We regret any inconvenience that she may have experienced as a result of this matter. According to the information provided in the inquiry, Ms*** indicates that she ported four of the account’s five phone numbers to another carrier on December 6, 2016. She also indicates that she spoke to a Sprint Customer Care representative on December 10, 2016, and requested that the remaining fifth account phone number be cancelled. She indicates that the remaining line of service was not cancelled in accordance with her request. She requests a refund for her payment remittances for subsequent charges assessed to her account for the fifth phone number. Based on the information received from Ms***, she also states that she had an unfavorable customer experience while attempting to address her concerns During our discussion with Ms*** on June 14, 2017, we advised her that according to our review of the account records, we were unable to confirm that she requested the fifth line of service to be cancelled on December 10, 2016. However, in accordance with her request, we cancelled the phone number ending in *** effective June 3, 2017. In view of any possible misunderstanding regarding this matter, we advised Ms*** that we applied $in account credits to offset unused service charges. Her account was also assessed valid lease purchase and cancellation charges for the phone number ending in ***. As a result of the aforementioned account activity, the account is now in final status and reflects a credit balance of $375.54. A refund request has been processed for the credit balance on her account. Please allow up to ten days for processing. Ms*** stated that the matter was resolved We appreciate Ms*** for taking the time to provide us with the details of her customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes Should Ms*** need further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

July 26, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention According to his follcomplaint, Mr*** expressed his dissatisfaction with the monthly cost of his Sprint account. Mr*** states that he was quoted a lesser amount when he upgraded his deviceHe further stated he has been unable to receive a hard copy invoice Please note that in our effort to provide clear communication about our features and pricing, Sprint publishes an overview of our service plans and any included features. Our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. Based on our records, Mr*** is being billed correctly. Our records reflect that on October 31, 2016, Mr*** upgraded to an iPhone device via a month Lease Agreement on phone number ending in *** and was provided with a clear disclosure of his Lease Agreement terms and charges. In addition, Sprint plan rates do not include the cost of taxes, additional fees and/or surcharges or equipment charges. This information is outline in our Terms and Conditions of Service Thereafter, on May 25, 2017, Mr*** contacted Sprint and explained that he was looking to lower the monthly cost of his Sprint account. Accordingly, he updated his plan from the Sprint 6GB Better Choice plan at $45, plus $for Unlimited Talk and Text to a promotional Unlimited Freedom plan at $per month for one line through March 2018, $per month for line two and $per month for lines three through ten. As of April 2018, the plan will be updated to $per month for line one We followwith Mr*** on July 20, 2017. A $reprint fee is assessed to customers’ accounts for reprint of each billing statement requested. However, Mr*** may register his Sprint account via our website at Sprint.com and utilize Sprint’s self-service options to review and print invoice copies for up to the last twelve monthsAt Sprint, we recognize how today’s actions will affect tomorrow’s world. As the industry leader in sustainable business practices, Sprint is forging a greener path for others to follow. We hold ourselves responsible to preserve our resources through smart and sensible usage practicesOne effort is to reduce the amount of paper we use. We are committed to our goal of reducing the overall use of paper by offering customers paperless solutions for managing their accounts. E-bill provides our customers with a no cost, convenient option to access up to eight years of invoices hours a day online at www.sprint.com. Customers can also access a detailed image of their most recent invoice via Sprint Zone from their device, and it is in the same format as the paper invoice that was previously mailed. E-bill customers are also sent an e-mail reminder alerting them when their invoice is ready to view. Customers have the option to select the best method of invoicing for their needs. Customers can opt out of e-bill and receive a paper invoice by updating their billing preferences via www.sprint.comAs such, we have updated Mr***’s invoice to paper invoices While it is our goal to arrive at an amicable resolution to all of our customers’ concerns, we regret that we have been unable to do so in this case. Although we have previously discussed this matter with Mr***, it is apparent that he will continue to consider the resolution to this matter unsatisfactory. Consequently, all further inquiries regarding this matter will be met with the same response We regret any inconvenience this matter may have caused Mr***. If we can be of further assistance with this matter, Mr*** can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive Service Analyst

September 28, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** expressed his dissatisfaction with his monthly Sprint charges being higher than quoted to him by one of our representatives. He also described unfavorable customer experiences during his attempts to address that dispute. Mr*** requested that we honor the initially-quoted billing We regret any misunderstanding that may have occurred regarding Mr***’s Sprint charges. However, we have been unable to identify any billing error associated with his Sprint account based on his chosen rate plan, equipment, and other account options During our conversation with Mr*** on September 27, 2017, we explained his account billing to him in detail and advised him that the bill estimate he referenced in his inquiry appears to be based on his monthly service charges without his two device lease agreement charges. We also informed him that, as a result of our review, we sustain that his monthly billing of $before applicable taxes and surcharges is accurate In addition, as a demonstration of our commitment to excellence, we offered to apply a $credit to Mr***’s Sprint account as a one-time courtesy. Regrettably, he declined that offer. If he would like to reconsider and accept that offer, we will keep it available to him for days from the date of this response We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review While it is our goal to amicably resolve all concerns brought to our attention, we regret that we were unable to do so in this situation. We believe that we have fully addressed Mr***’s reported issue; however, if he would like to provide additional information for our consideration, or if Mr*** would like to accept our offer within the noted time frame, he is welcome to contact me directly by calling our department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time. Sincerely, *** *Executive Services Analyst

September 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** states that she established service with Sprint base on the Contract Buyout (CBO) promotion that would pay the termination fees assessed upon the cancelation of her previous carrier’s service. Ms*** reports that she has not received the Contract Buyout promotion American Express (AMEX) reward cardsMs*** requests that Sprint pay-off the equipment termination fees as advertised We spoke with Ms*** on September 16, She stated that she has received of the reward cardsWe checked the status of the third card and it has been shipped out and she should receive it soonMs*** advised that she is satisfied with this resolution We regret any frustration this matter may have caused. If Ms*** has any questions or if I may be of further assistance, I can be reached toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Dear Sir/Madam,On July 18, 2017, I indicated to you that the complaint I filed against Sprint was resolved. This was due in part to a credit of $that had been applied to my account (which I can verify with an email I received from Sprint dated July 12, 2017). On August 8, 2017, I called Sprint because the credit of $was no longer showing on my account. I was told by a representative that it would take an additional billing cycle to show, and it would be credited to my next bill.The most recent bill still does not show this credit, and when I called today, I was told that if I was credited the $159.76, it would be only to counteract a charge for $159.76. This shows bad faith in the extreme, that only after I indicated to Revdex.com that my complaint was resolved that Sprint changed the terms of the credit they offered me. Please re-open my complaint, or please advise what I need to do to reopen this complaint. Thank you for your assistance
Regards,
*** ***

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx***, *** *** Sprint Case
#*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** care of *** *** submitted on June 22, We appreciate your assistance in bringing our customers’ concerns to our attention Mr***’s filing expressed his dissatisfaction with the inability to remove the Automatic Payment feature from the account, per their request. Mr*** stated after requesting the cancellation of the Automatic Payment feature, Sprint debited $from their financial institution upon the cancellation of Ms***’s accountAs a result, Mr*** requested a refund for the above-referenced amount, without successTherefore, Mr. *** requested that Sprint review this matter and provide them with an amicable resolution Sprint has reviewed Mr***'s complaintAccording to our records, Ms*** *** established a Sprint account on November 9, 2015, with two line of services corresponding with phone lines ending in *** and ***. During this sales transaction, the devices were activated via Sprint’s Leasing program. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, Ms*** can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Furthermore, our records indicate that on April 23, 2017, Ms*** ported-out phone lines ending in *** and *** to another wireless service provider, prior to fulfilling the terms of her respective Lease Agreements effectively cancelling her accountUpon further review of Ms***’s account, we are unable to substantiate that she or Mr*** contacted Sprint’s Customer Care group and requested the cancellation of the Automatic Payment feature in association with her Sprint accountPer the terms of the Automatic Payment program, Sprint debited the valid payment of $from their financial institution on June 6, 2017, as reflected on her June 13, billing statementThe associated charges consist of the remaining Lease cancellation and Lease Device Purchase Amount charges in accordance to the terms of her signed Lease Agreements plus related taxes and fees. Please be advised that we have confirmed with Mr***, that they have relinquished their Sprint devices to their new wireless service providerAccordingly, Sprint is unable to identify any billing errors and miscommunication on our part; therefore, the payment of $is valid and we do not believe a refund is warrantedFurthermore, on June 23, 2017, our records indicate that Mr*** contacted our Customer Care group to dispute the aforementioned payment. At that time, our Customer Care group relayed the aforementioned information to him In an effort to ensure a satisfactory and mutually acceptable resolution, we attempted to contact Mr*** via phone and email on June 26, 27, and of 2017, advising him our receipt of his complaint and the need to speak with him directly. Unfortunately, we were unable to reach him directly. Therefore, we continued with our contact efforts to Mr*** on July and July of 2017. Subsequently, we received email correspondence from Mr*** on July 6, 2017, advising us that Ms***’s account concerns were previously resolved We appreciate Mr*** and Ms*** taking the time to provide us with their experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s and Ms***’s feedback and that their concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr*** and Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I thank God for the Revdex.com and organizations like thisIf I didn't ask for their help I know I wouldn't of received any restitutionI also learned form this as having my own small businessPay attention to the signs and take my time with other decisionsThe cell phone companies no longer have contracts but they do know their customers will purchase new productsBecause of that I do have to finish what I startedI was able to speak to the Executive Analyst Sean *** of Sprint to rectify the many problems I have had in being a customer and he said he will be available for any future assistance that I may need in the futureIn this I hope he will be an example of how Sprint does care about their customers and with this I will decide is Sprint a company that can better their reputation and benefit a small business ownerSo I want to thank the Revdex.com in helping me to come out a head, though I would have hoped I wouldn't have to fight so hard to get what I was promisedThank you MrSean *** and I appropriate you being an example of a man of his word and of what Sprint will do for their customers. God Bless, *** ***