Sprint Corporation

I could not see how to update a caseMy case is ***Sprint is incapable of making changes correctly to an accountI have now talked to different representatives on occasions and the billing is still incorrectThe week of 4/I talk to *** S and she made $adjustment to our March bill that was 95% incorrectWhat I told them to remove, they took off on line and added it to all others*** assured me $would be auto deducted from my account on 4/My husband received an IM on 4/stating they were taking $out of our accountI contacted Sprint and was once again assured that only $would be deductedI told the Sprint representative they had authorization to take $and not take one penny moreToday, 4/Sprint took $My husband made call number today and I have no confidence the billing errors will be correctedAll they said was to wait for the next bill to see if it's correctTwo Sprint employees and their website lied to meThe billing said $due and yet Sprint took $This has been the most frustrating experience I have ever had with a service company of any type.I want Sprint to compensate me for the hours I've spent attempting to fix this, and give me service next month for freeMy rate is $an hour and I estimate around hoursRight now I have a $creditI want another $credit and a $credit for a total of $Should Sprint refuse, I want out of our service with zero charges as we will be changing cell phone providersI also plan to consult my lawyer on options
Regards,
*** ***

July 24, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # *** Sprint Case # *** To Whom It May Concern, Sprint is in receipt of the
above-referenced complaint of *** *** submitted on June 30, We appreciate your assistance in bringing our customer’s concern to our attention Mr***’s filing expresses his concern with receiving information via e-mail related to a Sprint accountHowever, Mr*** advised that he does not have a Sprint accountMr*** requested that Sprint review this matter, cease sending bill notifications, and ensure that he is not billed for the services Sprint has reviewed Mr***’s complaintBased on our Fraud Management group’s investigation, we determined that the Sprint account in question does not belong to Mr***. Accordingly, the e-mail address associated with the account has been updated, and Mr***’s email address has been removed from the account. Therefore, Mr*** should no longer receive any e-mails for this account We spoke with Mr*** on July 7, 2017, and relayed the aforementioned informationMr*** acknowledged the information that was relayed to himWe regret any inconvenience this matter may have caused Mr*** If I may be of further assistance, Mr*** may reach me directly by calling the Executive & Regulatory Services department toll-free at ###-###-####, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William *** William *** Executive & Regulatory Services

Re: Revdex.com Case # ***,*** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of
the above-referenced complaint of *** *** submitted on June 27, 2017. We appreciate your assistance in bringing our customer’s concern to our attention. We are pleased to inform you that we have addressed Ms***’s concern According to the information provided, Ms*** stated that she encountered an unfavorable customer service experience upon contacting our Customer Care group. Ms*** requested that Sprint review this matter and asked that the appropriate action be taken Sprint has reviewed Ms***’s complaintWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review. This experience is not indicative of the level of service we expect from our employees We spoke with Ms*** on June 28, 2017, and relayed the above information to her. During that call, Ms*** stated she contacted our Customer Care group regarding a request for a receipt from an accessory purchase at a local Sprint Retail Store location. We explained to Ms*** that we appreciate her taking the time to provide details of her experience with our Customer Care group. We informed Ms*** to visit the local Sprint Retail Store location where she made her purchase to obtain a copy of her receipt. Ms*** declined to return to the original point of sale to receive a copy of her receipt. While we regret that Ms*** may disagree with our position, we are confident that her concerns have been fully addressed to the best of our ability. We regret any miscommunication and inconvenience Ms*** may have experienced regarding this matterIf Ms*** has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time. Sincerely, /s/ Terrance *** Terrance *** Executive & Regulatory Services

Tell us why heAugust 1,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account: xxxxx***
Sprint Case: ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of ***
*** submitted on July 7, We appreciate your assistance in bringing our customer’s concerns to our attention
Ms*** filing expressed her dissatisfaction with her payment of $being reversed and returned to her credit card ending in *** without her knowledgeAccording to Ms***, in March she scheduled a payment arrangement of $via credit card, which was scheduled for processing on March 5, 2017, and she submitted an additional credit card payment of $for March 19, Ms*** requested that Sprint review this matter and provide her with an amicable resolution
Sprint has reviewed Ms***’s complaintWe spoke with Ms*** on July 24, 2017, to discuss her concernsAt that time, she was advised that we engaged our Customer Care Finance group and was informed that the credit card issued by *** *** *** bank was used to remit the two payments of $The first payment of $was paid on March 5, 2017, which was not reversed
The second payment of $was remitted to Sprint on March 19, 2017, and on April 10, 2017, Sprint received a chargeback for this payment from her financial institutionAs such, the funds were returned to the credit card on April 11, Sprint chargenged the chargeback on April 28, 2017, as being a valid payment and the financial institution returned the $paymentOn May 19, 2017, the financial institution sent Sprint a second chargeback on May 19, 2017, and the $payment was returned to her financial institution on the same dayMs*** acknowledged the information that was relayed to her
We regret any inconvenience Ms*** may have experienced while attempting to resolve her issueIf we may be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####We are available Monday through Friday from a.mto p.m., Eastern Time
Sincerely,
/s/ Dar-Sheen ** ***
Dar-Sheen ** ***
Executive & Regulatory Services
re

To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department. We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attention. In his inquiry, Mr*** indicated that he made
a payment of $to cover the cost of his monthly service charges and associated taxes, but he was charged $74.30. He requested clarification of how taxes associated with his service payments are handledWe spoke with Mr*** on May 10, 2016, and explained that while we regret any misunderstanding that may have occurred, per the Boost Mobile Terms and Conditions, State & local sales taxes/fees may apply when adding funds to accounts. Although Boost Mobile does not apply a sales tax to the price plan Mr*** purchased, due to the use of his credit card, certain fees and taxes may be applicable. For more information we recommend that he contact his local taxing authority. In addition, we advised that he needs to only input the amount of his service charges when making a manual payment and the taxes will be figured automatically off of that amount. He expressed his understandingWe regret any inconvenience this matter may have caused Mr***. If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central TimeSincerely, *** *Executive Services Analyst

---------- Forwarded message ----------From: *** ***Date: Fri, Jul 8, at 2:PMSubject: To: info Dear Revdex.com i'm informing you that the issue with sprint has been resolved they credited the $to my account.Sincerely *** ***

July 31, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: The inquiry referenced above has been forwarded for our review. We appreciate your assistance in bringing our customers’ concerns to our attention. According to his rebuttal, Mr*** states he has not received the return label to send back the Airave equipmentHe also states although he accepted our offer, he has not received a copy of his invoice reflecting the $balance. As a result, he is requesting that we send him a copy of his invoice reflecting the final balance and send him the return label to return the Airave equipment We regret any misunderstanding that may have occurred as a result of this issueFurther, to assist him with the return of the two Airave units, we emailed Mr*** a postage paid UPS return label to the email address he provided, so that he can supply his own packaging for shipping the Airave devices back. The labels are valid for a period of days. Further, a review of our records confirmed that any subscription fraud related charges were previously credited to the account. As a result, his account is closed and reflects a balance due of $243.50. An invoice generated on July 29, 2017, and he should receive a copy of the invoice within business days We regret Mr***’s decision to cancel service. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time. Sincerely, Tobias TExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did not sAY THAT IT WAS MY FAULT THAT I DID NOT GET THE SWITCH TO SRINT PAY OFFI SAID I CONTINOUSLY TRIED TO GET A FORM, COMPUTER HELP CONSTANTLY. AFTER SEVERAL MONTHS OF TRYING TO GET HELP THEY TOLD ME MY TIME WAS UP TO QUALIFY
Regards,
*** ***

June 5, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # ***, ***
*** on behalf of *** *** Sprint Account # XXXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** *** on behalf of *** *** submitted on May 22, 2017. We appreciate your assistance in bringing our customer’s concerns to our attention Mr***’s filing expressed his dissatisfaction with the inability to receive the promotional Visa Prepaid Card offer for up to $per poline of service on Sprint Lease or Installment Billing from *** or ***. Mr*** requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr***’s complaintPlease note that the above-reference promotional Visa Prepaid Card offer requires that customers register their new phone activation, within days of activation, via www.sprint.com/jointoday. Customers are also required to activate each participating line of service via Sprint’s Lease, Installment Billing agreement or they may activate a non-discounted phone. However, Bring Your Own Device (BYOD) and subsidized 2-Year Service Agreements are not eligible. If the customer meets the criteria, Sprint covers switching fees of up to $via Visa Prepaid Card minus the tracredit provided for tradevices. The customer must complete the traand/or buyback of their current working phone in good condition. Thereafter, upon receipt of their final invoice, the customer is required to register for the contract buyout. We further note that eligible fees that qualify for the above-referenced promotional offer are Early Termination and/or Equipment Installment charges. Taxes, surcharges, service plan charges, usage charges and/or late payment fees are not included Our records reflect that phone number ending in does not qualify for the promotional offer as the line of service was not registered in the required timeframe for eligibility. However, in an effort to resolve this matter, on May 25, 2017, Sprint applied a total courtesy credit of $to Mr***’s account to offset the cost of the promotional Visa Prepaid Card offer. We spoke with Mr*** on May 25, 2017, to relay the aforementioned information and resolution to him. At that time, Mr*** expressed his satisfaction with the resolution provided We regret any inconvenience this matter may have caused Mr***If Mr*** would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

June 7, 2017*** *** Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case *** Complaint of *** *** Sprint Case *** Dear Mr***: Sprint is in receipt of the
above-referenced complaint of Mr*** ***, regarding Sprint account XXXXX ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to process an upgrade on two of his linesMr*** states that he was sent the wrong devices and they were shipped to the wrong addressHe states he has spent over hours on the phone and visited Sprint stores three times trying to resolve this issue.We appreciate Mr***’s taking the time to provide us with the details of his experience with our Customer Care representatives. Please be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff for further review.We regret any miscommunication that may have occurred regarding the eligibility requirements to process the two upgrades on Mr***’s accountWe discussed that Lease One Get One promotion he was offered for these devices and the requirements for the promotionWe were able to assist Mr*** in upgrading his two devices with the Lease One Get One promotionWe are pleased that we were able to resolve these concerns to Mr***’s satisfaction. If we can be of further assistance regarding these matters, you or Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am generally available Monday through Friday between 7:a.mand 4:p.m., Central Time. Sincerely,Dianah A.Executive Services Analyst Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I thank God for the Revdex.com and organizations like thisIf I didn't ask for their help I know I wouldn't of received any restitutionI also learned form this as having my own small businessPay attention to the signs and take my time with other decisionsThe cell phone companies no longer have contracts but they do know their customers will purchase new productsBecause of that I do have to finish what I startedI was able to speak to the Executive Analyst Sean *** of Sprint to rectify the many problems I have had in being a customer and he said he will be available for any future assistance that I may need in the futureIn this I hope he will be an example of how Sprint does care about their customers and with this I will decide is Sprint a company that can better their reputation and benefit a small business ownerSo I want to thank the Revdex.com in helping me to come out a head, though I would have hoped I wouldn't have to fight so hard to get what I was promisedThank you MrSean *** and I appropriate you being an example of a man of his word and of what Sprint will do for their customers. God Bless, *** ***

February 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** advised that we continue to assess equipment lease charges to her account for a device associated with a line of service that she requested to transfer from her account to another Sprint account. As a result, Ms*** requested that we cancel that line of service and waive all associated charges We regret any misunderstanding that may have occurred regarding Ms***’s Sprint billing and the referenced equipment lease transfer. Our records reflect that an authorized end user upgraded telephone number ending *** on October 18, 2016, via Sprint’s Lease program. Additionally, our records reflect that Ms*** attempted to transfer the referenced line of service from her account to another account via our online Change of Ownership process on January 19, 2017. As outlined in our Terms and Conditions of Services, not all equipment lease agreements can be transferred with the change of ownership of a line of service, based on various factors related to the receiving Sprint account. Additional information regarding the terms of such transfers is available on our website, at www.sprint.com/changeofownership During our conversation with Ms*** on January 20, 2017, we reviewed the details outlined above. We also informed her that based on our review of her disputed issue, we are unable to identify any error on the part of Sprint in this matter. As a gesture of goodwill, and in an effort to reach an amicable resolution, we completed the change of ownership and applied credits totaling $to her Sprint account to offset the charges associated with Sprint Lease TM-L-***. Ms*** confirmed that her issues have been addressed and resolved to her satisfactionWe appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further reviewIf we can be of further assistance with these matters, Ms*** can contact me by calling ###-###-####. I am available Monday through Friday, between a.mand p.m., Mountain Time Sincerely, Krisshana BPerformance Enablement ManagerKB/lk

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #1***, *** *** care of *** *** Sprint Account #xxxxx***
Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal of *** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with the delay in receiving a credit card refund and adjustments for the return of her devices after the cancellation of her Sprint account within the Sprint Satisfaction Guarantee policy. Ms*** requested that Sprint review this matter, adjust her account and credit card and cease any collections. Our records indicate that on March 6, our billing team adjusted Ms***’s account to offset the balance, leaving her account closed with a zero balance and her account was no longer in collectionsIn addition, on March 8, 2017, we issued a $refund to Ms***’s credit card on file to offset the down payment made during activation We spoke to Ms*** on March 9, and provided her the above information. We advised her that banks normally post the transaction within business days, however some institutions, such as credit unions and smaller banks may take longer and she can follwith her bank after business daysShe was satisfied and had no further issues We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

March 21, 2018 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com File ***, *** *** Sprint Account XXXXX5248, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of *** ***, filed on behalf of account holder *** ***We appreciate your assistance in bringing our customer’s concern to our attention In his rebuttal, Mr*** acknowledged our actions in response to his initial filing; however, he expressed his continued dissatisfaction with his Sprint billing and customer service experience We regret that Mr*** remains dissatisfied with his bill and the customer service experienceDuring our follow up with Mr*** on March 14, 2018, we discussed his additional concernsAfter further review of Ms*** bill, we confirmed the January 2018, invoice included and unpaid balance for a Damaged Device fee assessed January 6, This amount was not included in the January 11, 2018, AutoPayAs a result, a late fee was assessedAs a courtesy, we adjusted the late feeWe also confirmed that the account was assessed an activation fee for new equipment purchased which we have also adjusted as a courtesyA further review with our retail store confirmed that Mr*** did not qualify for a promotional offer to receive a discount off an iPhone X as the traded in device was leased and was not owned by the customer, as required for the promotion. We regret any inconvenience this matter may have causedIf we can be of further assistance, Mr*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at 1-844-282-8211, ext***. I am available Monday through Friday between a.mand p.m., Central Time. Sincerely, Michael G.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Muhammad ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They have resolved my issues and I did get my name backSprint told me if I want to file charges I would have to find a lawyer. Thank you for helping people that need a strong arm like the Revdex.com.*** ** ***
Regards,
*** ***

Sprint is in receipt of the above-referenced complaint. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated that she switched her services to US Cellular and participated in their Contract Buyout
promotional offer. Ms*** further stated that she was informed by US Cellular that her cancellation fees with Sprint has been paid offHowever, she continues to receive invoices from Sprint. Therefore, Ms*** requested that Sprint review this matter and provide her with an amicable resolution The FCC approved a transaction between US Cellular and Sprint. Sprint acquired US Cellular’s rights to operate its Personal Communications Service (“PCS”) network in the Chicago, StLouis and Illinois area where US Cellular will no longer operate its network after a multi-month Network transition processAs part of this transition, US Cellular’s customers in the affected markets had the opportunity to either switch to Sprint or to go to another provider (and incur no early termination penalty). Sprint offered all US Cellular customers a wide range of devices and service plans at varying price points, including numerous handsets that were free after discounts and credits. Affected US Cellular customers who choose to switch to Sprint would have needed to migrate to a new Sprint handset because their US Cellular devices were not designed to work with all components of Sprint’s network and systems. For additional information on the transition period, US Cellular customers may visit www.uscellularinfo.com. Based on our review, we were unable to locate any payment from US Cellular to Sprint. In addition, US Cellular would not have paid Sprint directly, they would pay Ms*** and then she would pay SprintWe were unable to identify any miscommunication or billing discrepancy regarding the terms of her plan or other monthly charges on Sprint’s part during the activation We spoke with Ms*** on August 15, 2017, and relayed the aforementioned information to her. Ms*** has accepted the information provided to her, and will contact US Cellular for proof of payment to Sprint and submit to Sprint

September 30,
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms
*** *** submitted on September 16, We appreciate your assistance in bringing our customers’ concerns to our attention
According to the information provided, Ms*** expressed her dissatisfaction with being provided incorrect information related to costs associated with purchasing a Tablet device in May 2016, associated with phone number ending in ***, citing that she was advised Sprint would waive the $monthly lease chargeHowever, her May through September invoices reflect the aforementioned chargeTherefore, Ms*** requested that we review this matter and update her account to waive the $monthly lease charge
Sprint has reviewed Ms***’s complaintOur records reflect that on May 20, 2016, Ms*** visited a Sprint Retail store location and activated a Tablet device associated with phone number ending in *** via our Monthly Installment Billing programSprint’s Monthly Installment Billing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to monthly installment payments for deviceIf the device is canceled prior to fulfilling its monthly payments, the remaining cost of the device will be charged to the customerAlso, the aforementioned device was enrolled in Sprint’s $Tablet Data plan
Please be advised that Sprint’s promotional offer in May 2016, allowed customers to add a new Tablet device via our Monthly Installment Billing program in exchange for a $Tablet Service monthly adjustmentOn May 25, 2016, Ms*** contacted Sprint to inquire about her eligibility to participate in Sprint’s online promotion to receive a $monthly installment billing service credit that required the purchase of an iPad via the Monthly Installment Billing program and a smartphoneAlthough Ms*** did not qualify to participate in the aforementioned promotional offer, she was advised that Sprint would enroll her in the aforementioned promotionPlease be advised that Sprint was unable to process the terms of our May 25, agreementAs such, we apologize for any miscommunication that may have occurred regarding Ms***’s concerns
We spoke with Ms*** on September 29, and relayed the aforementioned information to herIn an effort to further resolve Ms***’s equipment concerns, Sprint applied a one time $adjustment to offset a portion of her May through September invoicesMs*** has expressed her satisfaction regarding the resolution of her concerns
We regret any inconvenience this matter may have caused Ms***If we can be of further assistance with this issue, Ms*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Chanda L
Executive and Regulatory Services Analyst

Executive & Regulatory Services P.OBox Irving, TX April 7, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that for a week, the coverage at his work area has been poor, and he has been unable to make or receive calls or text messages, or use his data service. Although he has received some courtesy credits, he wants his service to work During our March 28, 2017, conversation with Mr***, he informed our office that his issue had been resolved, and he is able to use his services without issue. Our records reflect that there was a temporary outage that affected the service in the reported area. We regret any inconvenience Mr*** may have experienced while the towers in the area were serviced. If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

January 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customer’s concerns to our attention In the information received, Ms*** expressed her dissatisfaction with the length of time taken to provide a promised package to facilitate the return of a leased device associated with a device upgrade. In additions she expressed dissatisfaction with the level of customer service received while attempting to resolve her concerns. She requested that we send that package to her and process an account credit for the device return We regret any delay in processing the return of Ms***’s leased Sprint device. However, our records reflect that we sent prepaid shipping labels for the return of her leased equipment to Ms*** at the address of record via the United States Postal Service on December 27, 2016. We received the devices January 10, and applied credits totaling $to her account to offset the associate lease charges on January 13, 2017. We contacted Ms*** on January 24, 2017, and advised her of the information outlined above. During that conversation, Ms*** requested a refund of the $account credit balance that remained as a result of the return. At her request, a $refund was applied to her credit/debit card on January 24, 2017. We ask that Ms*** please allow 5-business days for the refund to be posted by the card issuer. Ms*** expressed satisfaction with this resolution We regret any inconvenience these issues may have caused Ms***. If we can be of any further assistance with these matters, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst