Sprint Corporation

Executive & Regulatory Services P.OBox Irving, TX April 7, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint *** Sprint Account XXXXX***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** stated that for a week, the coverage at his work area has been poor, and he has been unable to make or receive calls or text messages, or use his data service. Although he has received some courtesy credits, he wants his service to work During our March 28, 2017, conversation with Mr***, he informed our office that his issue had been resolved, and he is able to use his services without issue. Our records reflect that there was a temporary outage that affected the service in the reported area. We regret any inconvenience Mr*** may have experienced while the towers in the area were serviced. If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File *** Sprint Account xxxxx***, *** *** Sprint Case *** To Whom It May Concern:
The above-referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with the delay in our providing materials to facilitate the return of his leased handset to us upon the cancellation of his Sprint services, citing that he has not received the promised return packaging despite his multiple requests. He also advised that, as a result of his inability to return that device to us in a timely manner, his Sprint account was assessed equipment charges that should have been credited. Mr*** requested that we credit the incorrect billing from his account and remove any negative information related to this matter that may be reflected on his credit report We regret any possible misunderstanding that may have occurred regarding the terms of Mr***’ equipment lease, as well as any delay in processing his referenced device return. During our conversation with Mr*** on May 20, 2016, we confirmed that he returned his leased device to one of our retail location on May 20, 2016, and that our representatives provided credits totaling $to his account to offset the final equipment lease charges included on his April invoice. We then assured Mr*** that his Sprint account is closed and reflects a final balance of $for services used through April 23, 2016. Our records reflect that Mr*** remitted a payment of $on May 20, 2016. In addition, we have contacted the third-party collections agency assigned to this matter and requested that further collection efforts on his account be discontinued. Further, the outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issue. Mr*** should please allow up to days for completion of this process We are pleased that we were able to resolve Mr***’ reported concerns to his satisfaction. If we can be of further assistance with this matter, Mr*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

Tell us why here...April 26,
Consumer Specialist
Kansas City Revdex.com
Ward Pkwy, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the
above-referenced complaint of Mr*** *** submitted on April 4, We appreciate your assistance in bringing our customer’s concerns to our attention
Mr***’s filing expressed his dissatisfaction with the inability to receive the $upgrade credit, upon receiving a promotional e-mail offer from SprintMr*** stated that he received an email from Sprint in December offering a $service credit, if he upgraded his device by January 5, 2017, which would apply to his account within 1-billing cyc***Mr*** requested that Sprint review this matter and adjust his account accordingly
Sprint has reviewed Mr***’s complaintWe spoke with Mr*** on April 5, 2017, to discuss his concern in detailDuring our call, we advised him that we would review his account concern and follwith him accordinglyOur records indicate that Mr*** upgraded his device associated with phone line ending in *** on January 5, At that time, he purchased a device via Sprint’s Monthly Installment billing programDuring Sprint’s $service credit promotion, qualifying customers’ who upgrade their device to a Smartphone via Sprint Lease or Monthly Installment Billing options, effective November 24, through January 5, 2017, will receive a $service credit within 1-billing cyc***
To satisfactorily resolve this matter, on April 7, 2017, we applied a credit of $to Mr***’s account to offset the upgrade promotional offerSince our initial conversation, we attempted to follow up with Mr*** via phone and e-mail on April 7, 10, 12, 14, 18, and of 2017, to relay the above resolutionUnfortunately, we have not received a return call from Mr***Should Mr*** have any questions and/or concerns pertaining to the resolution discussed herein, we encourage him to contact the undersigned directly at the phone number noted below at his earliest convenience
We regret any inconvenience that Mr*** may have experienced while attempting to resolve this matterIf Mr*** has any questions concerning the issues discussed herein, please do not hesitate to contact me by calling the Executive & Regulatory Services department toll-free ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time
Sincerely,
Cheryl S
Executive & Regulatory Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: it has been since before November second that was just the first day I called and it is now January and my bill has always been the $plan until this last month because I figured it would not work properly
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease extend a thank you to *** for going above and beyond and providing real time resolution as well as following up with me to let me know that the device I returned had been received and that sprint would proceed with crediting my account $per month beginning March 30th,2017.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Due to the fact on NUMEROUS time I did reach out to not only customer service (which by the way bounce me from department to department) without any notice, I was inform I will be text with results of investigation on why service was not available in my area and why I experience lost of coverage.also I know how records could be manipulated to satisfy there own business agenda' and therefore do not agree with any of the above explanation about my concerns! I will be canceling my contract with SPRINT in the near future and go with a company that will handle customers concern with professionalism/honesty and most of all respect for the customer, not tell different version when I call customer service
Regards,
Richard ***

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File ***, *** *** Account XXXXX*** Sprint Case *** To
Whom It May Concern: Sprint is in receipt of the above-referenced complaint of *** ***. We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms*** stated that she was not informed that she could not access the internet and be on a call simultaneouslyShe also stated that she has been experiencing issue with making callsShe further advised that she was offered a plan rate for $for three linesMs*** is requesting the rate plan be honored, her calling issue be resolved and be able to access the internal while on a call We previously spoke with Ms*** on August 28, 2017, regarding her concernsWe explained that our current network Spectrum only allow our devices to simultaneously make a call and access the internet while on WiFiWe also engaged our network team to investigate her issues with make outbound callsIn response to our network findings, we again spoke with Ms*** on September 25, She confirmed that her coverage issue has improved as she is no longer experiencing her outbound calling issueWe also discussed her billing concerns and confirmed that she is on the correct promotional planHowever, the plan requires Autopay be setup to receive a $discount which will apply to lines ending in ***, ***, and ***With the AutoPay enrollment discount the monthly service plan rate for the voice lines of service is $Ms*** advised that her issues have been addressed and she has no other concerns We regret any frustration this matter may have causes. If we can be of further assistance, Ms*** can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, *** *Executive Services Analyst

January 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customer’s concerns to our attention In the information received, Ms*** expressed her dissatisfaction with the length of time taken to provide a promised package to facilitate the return of a leased device associated with a device upgrade. In additions she expressed dissatisfaction with the level of customer service received while attempting to resolve her concerns. She requested that we send that package to her and process an account credit for the device return We regret any delay in processing the return of Ms***’s leased Sprint device. However, our records reflect that we sent prepaid shipping labels for the return of her leased equipment to Ms*** at the address of record via the United States Postal Service on December 27, 2016. We received the devices January 10, and applied credits totaling $to her account to offset the associate lease charges on January 13, 2017. We contacted Ms*** on January 24, 2017, and advised her of the information outlined above. During that conversation, Ms*** requested a refund of the $account credit balance that remained as a result of the return. At her request, a $refund was applied to her credit/debit card on January 24, 2017. We ask that Ms*** please allow 5-business days for the refund to be posted by the card issuer. Ms*** expressed satisfaction with this resolution We regret any inconvenience these issues may have caused Ms***. If we can be of any further assistance with these matters, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate the customer service Sprint has provided
Regards,
*** ***

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case #1***, *** *** care of *** *** Sprint Account #xxxxx***
Sprint Case #*** To Whom It May Concern, Sprint is in receipt of the above-referenced rebuttal of *** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** expressed her dissatisfaction with the delay in receiving a credit card refund and adjustments for the return of her devices after the cancellation of her Sprint account within the Sprint Satisfaction Guarantee policy. Ms*** requested that Sprint review this matter, adjust her account and credit card and cease any collections. Our records indicate that on March 6, our billing team adjusted Ms***’s account to offset the balance, leaving her account closed with a zero balance and her account was no longer in collectionsIn addition, on March 8, 2017, we issued a $refund to Ms***’s credit card on file to offset the down payment made during activation We spoke to Ms*** on March 9, and provided her the above information. We advised her that banks normally post the transaction within business days, however some institutions, such as credit unions and smaller banks may take longer and she can follwith her bank after business daysShe was satisfied and had no further issues We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

April 18, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ***, *** *** Sprint Account XXXXX***, *** *** Sprint Case ***
To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms*** ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms*** stated that her invoices have fluctuated since she added an additional subscription to her account. Further, she stated that she is not satisfied with the level of service coverage in her area. As a result, Ms*** is requesting that we review her invoices and adjust any billing errors and address her coverage concerns Sprint has reviewed Ms***’s complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides best coverage in the referenced area. Additionally, we determined that Ms***’s service is operating with parameters Please note as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures. In our effort to provide clear communication about our devices, features, pricing and promotions, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. During our conversation with Ms*** ***, an authorized subscriber on the account, we apologized for any misunderstanding that may have occurred regarding the monthly service costsFurther, we explained the monthly costs and features of her current service planFurther, we reviewed her account and although we did not identify any billing errors, in an effort to resolve her concerns we applied a concession credit of $to offset the prorated monthly service charges and activation fee she incurred. We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care group. We regret that the level of service she received was not indicative of the world-class service we strive to provide. The feedback she provided has been forwarded to the appropriate management staff for further review. If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time. Sincerely, Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12225085, and find that this resolution is satisfactory to me
Regards,
*** ***

April 14,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** disputed our equipment lease policy as she indicated that she satisfied her lease agreements for her three lines of service, and she should own the devices and not pay an additional $per device to purchase themMs*** further stated that due to multiple equipment issues, she upgraded the three lines of service in March 2015, through our lease program, but she continued to experience device issues during the terms of her leasesMs*** requested to close her account and a refund for the total cost of the three devices she paid in monthly lease charges
We regret any possible misunderstanding that may have occurred related to Ms***’s understanding of our lease programEffective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, the device can be purchased by our customer to own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease
Further, all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost effective way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty
Our review of the three lines of service in dispute do not subscribe to the TEP option; if Ms*** experienced a problem with her devices, she may visit a local Sprint service and repair center for diagnostic testingAt that time, if it is determined to have a manufacturer’s defect, and is still within the limited one-year manufacturer warranty period, she would have been able to send the defective device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warrantyShipping costs and any additional cost incurred by the manufacturer would be the responsibility of Ms***, and the manufacturer determines the device issue is covered by their manufacturer’s warranty
If the problem with Ms***s’ devices were not covered under the provisions of the limited one-year manufacturer’s warranty, or the warranty period for the device has expired, or the customer does not want to send the device to the manufacturer, the customer has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, he/she may have the device repaired or replaced at a Sprint service and repair center for a fee of $If the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device
Our records reflect that Ms*** upgraded three lines of service to new devices on March 8, 2015, through our lease program each with a 24-month lease agreement and an option to purchase the device after satisfying the terms of the agreement on March 6, Further, Ms*** received a promotional offer for a tablet for each line of service that was upgraded and their 24-month service agreements were satisfied on March 11,
During our April 3, 2017, conversation with Ms***, we explained the information outlined aboveMs*** expressed her desire to cancel her account and port her lines of service to another service providerIn an effort to resolve this matter, we forwarded return kits to Ms***’s billing address to facilitate the return of the three devices to our warehouseWe advised Ms*** that once she has ported her desired lines of service to her new provider, she will also need to contact our Customer Care department to cancel the lines of service associated with the three tabletsWe also advised her that she would need to return the leased devices to our warehouse within days from cancellation date to ensure that she is not charged $per device for non-return purchase of equipmentMs*** expressed her satisfaction with our resolution
We regret any inconvenience these matters may have caused and the loss of Ms***’s businessIf we can be of further assistance with this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

May 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Account XXXXX***, *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, an authorized account user on Ms*** ***’s Sprint account. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed his dissatisfaction, stating that he canceled his Sprit services on April 20, 2017, and that we withdrew funds from his financial institution without authorization. Further, he described unfavorable customer experiences during his attempts to address his unresolved billing issues and the length of time taken to receive return kits. He also stated that although he returned his devices to one of our retail stores, he was advised that his devices charges would not be credited until we received them in our warehouseAs a result, Mr*** requested that we refund $to his financial institution. We regret any delay in resolving Mr***’s billing issue. Unfortunately, our attempts to contact the account holder, Ms*** *** and Mr***, via telephone and e-mail on April 27, May and 8, 2017, to discuss Mr***’s reported concerns were unsuccessful. We also mailed a letter to Ms*** at her address on file on May 8, 2017, acknowledging our receipt of Mr***’s inquiry and advising that we needed to speak with her directly in order to proceed with our investigation. On May 9, 2017, Ms*** responded via e-mail giving us permission to speak with Mr***. We made an attempt to reach Mr*** on the same day by telephone and by e-mail; however, were unable to reach him Although we were unable to speak with Mr***, we reviewed his account. Our records reflect that he canceled his services on June 27, 2017, and he was billed for two Lease Device Purchase Amount and two Lease Cancelation Charges plus applicable taxes totaling $552.17. Because his account was enrolled on automatic payment, a payment was systematically processed in the amount of $552.17, on the payment due date, April 20, 2017. Our records further reflect that on April 25, 2017, the payment was refunded back to his financial institution at his request. Further, our records reflect that credits totaling $were applied to his account on May 1, 2017, to offset one of his Lease Device Purchase Price amounts. Moreover, we submitted a request to credit his second Lease Device Purchase Price Amount and on May 9, 2017, credits totaling $were applied to his account to offset the referenced charge plus applicable taxes. In addition, our records reflect that on his May 1, 2017, he was billed a Payment Return Fee; however, on May 10, 2017, we applied a credit of $to his account to offset his Payment Return Fee. As a result, his remaining balance is $114.08, which includes two Lease Cancel Charges plus taxes reflected on his March invoice. We appreciate Mr***’s taking time to provide details of his experiences with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes. We regret any inconvenience Mr*** may have experienced as a result of these matters as well as the loss of his business. If he needs further assistance with these issues, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie S

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, they still are blaming me and saying that they told me about that charge or led me to where I could information about this charge. THIS IS NOT THE CASE. I was never told and was assured there were NO hidden charges. I have a transcript of a chat I had with one of their representatives that assured me I would not be charged any additional charge. I do find the resolution satisfactory but I DO NOT agree with their claims, they are still being dishonest
Regards,
*** ***

---------- Forwarded message ----------From: *** ***Date: Fri, Jul 8, at 2:PMSubject: To: info Dear Revdex.com i'm informing you that the issue with sprint has been resolved they credited the $to my account.Sincerely *** ***

January 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Sprint Account xxxxx*** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Ms*** expressed her dissatisfaction with the length of time taken to receive her final Sprint invoice, which has led to her Sprint account balance being placed in collections status. Ms*** requested that we remove her account from collections and promptly send a copy of her final invoice to her We regret that Ms*** has not received the invoice copy that she requested. Our records reflect that copies of her November 7, 2016, invoice were sent to her address on file, via United States Postal Service, on November and 18, December 7, 21, and 27, 2016, but that those mailings were returned to Sprint as undeliverable. During our January 3, 2017, conversation with Ms***, we discussed the information noted above and requested that she verify her address or provide an alternate address to send another invoice copy. Ms*** confirmed that the address is correct in our billing system and advised that she has no other address to use. She requested that we send the invoice copy to the address on file once again. We honored that request on January 3, 2017, and invite Ms*** to contact us if she does not receive the information within the next ten days We regret any inconvenience this issue may have caused Ms***. If we can be of any further assistance with this matter, or if she does not receive her invoice copy within the next to days, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case ***. I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

June 1, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # xxxxxx*** Sprint Case # *** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint for *** *** submitted on April 18, We appreciate your assistance in bringing our customer’s concern to our attention. Ms***’s follfiling expressed her dissatisfaction with the inability to receive Gift Cards from Sprint as a resolution provided by Sprint’s Retail Store’s Management teamMs*** was advised that it may take 6-weeks to receive the Gift Cards; however, expressed her concern with the allotted timeframe provided to herMs*** requested that Sprint review this matter and expedite the Gift Cards to her accordingly Sprint has reviewed Ms***’s complaint. Our records indicate that May 2017, our Retail Store’s Management team approved and processed Gift Cards totaling $to settle a dispute regarding the switch to Sprint promotional offer Ms*** was advised that it may take up to 6-weeks to receive the Gift Cards. Unfortunately, we are unable to expedite this process We spoke with Ms*** on June 1, 2017, to relay the aforementioned information. Ms*** acknowledged the information that was provided to herWe regret any inconvenience this matter may have caused Ms***. If I may be of further assistance, Ms*** can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William *** William *** Executive & Regulatory Services

August 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***-Rebuttal, *** *** Sprint Account XXXXX*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr*** ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. In his rebuttal, Mr*** acknowledged that his previously-reported Sprint billing concerns were satisfactorily resolved but advised that the matter is still reflected on his credit reporting We regret any delay in updating negative information reflected on Mr***’s credit report related to his previous past-due Sprint account balance. As outlined in our July 21, 2017, Mr***’s Sprint account was closed with an outstanding past-due balance of $on February 7, 2017, 2016, and information related that past-due account balance was referred to an outside agency for collection on December 10, 2016. Based on additional Mr*** provided during our July 19, 2017, conversation with him, we applied credits totaling $to his account to offset disputed charges in full and processed a refund of the resultant $credit balance on July 24, 2017. In addition, we contacted the third-party collections agency assigned to his account and requested that further collection efforts on the account be discontinued. The outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issueMr*** should please allow up to days for completion of that process We followed up with Mr*** on August 14, 2017, and explained the information outlined above. Mr*** confirmed that he is no longer being contacted by any outside collections agency but advised that he is concerned about possible negative reporting. He will review his credit report and let us know if he has further concerns We regret any inconvenience this matter may have caused Mr***. If we can be of further assistance with this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account XXXXX***, *** *** *** Sprint Case *** To Whom It May
Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In his inquiry, Mr*** expressed his dissatisfaction with our declining to waive the $Early Termination Fee that he incurred when he canceled his line of service ending *** prior to fulfillment of the two-year Service Agreement. He reported that he was advised by the representative that processed his equipment upgrade purchase and two other representatives that he could cancel that line without incurring additional fees. He also described unfavorable customer experiences during his attempts to address that matter, advising that we subsequently extended an offer for a partial credit. We regret any miscommunication that may have occurred regarding the terms of the Service Agreement that Mr*** consented to on November 24, 2015. We spoke with Mrand Ms*** on June 30, 2017, and resolved their concerns. We confirmed that the $Early Termination Fee is valid because the line ending *** was canceled on July 4, 2017, which is prior to his fulfillment date of November 24, 2017. However, due to any possible misinformation that may have occurred, credits totaling $were applied to Mr***’s account on June 13, 2017, to offset a portion of this charge. Ms*** acknowledged her understanding and acceptance of our resolution We appreciate Mrand Ms***’s taking time to provide details of their experiences with our Customer Care and retail representatives. We are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused. If we can be of further assistance with this concern, Mror Ms*** can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst