Sprint Corporation

April 28, We appreciate your assistance in bringing Mr*** ***’s concern to our attentionWe regret any inconvenience that he may have experienced in this matterAccording to the information provided in the complaint, Mr*** is disputing taxes reflected on his invoice
associated with his purchase of two phones on Installment Billing. He states that he remitted the applicable taxes for the two phones up front upon the establishment of the Installment Billing for the two lines of service. Therefore, he is requesting an account credit to offset taxes for the purchase price of his two phones on the Installment Billing which were reflected on his invoice. During our discussion with Mr*** on April 28, 2016, we confirmed with him that one of our Customer Care supervisors previously applied $in account credits to offset the above-referenced disputed taxes. Mr*** advised us that his concern is resolved. We apologize for any inconvenience Mr*** experienced in this matter. If he needs further assistance, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, *** *Executive Services Analyst

This is in response to the letter received by our organization on April 14, 2015, regarding Mr*** ***We would like to thank you for the opportunity to respondWe at Sprint do see customer satisfaction as our priority and therefore regard every issue as critical and
important
Mr*** has requested clarification regarding Sprint’s unlocking policies for a *** Galaxy Sdevice purchased on January 18, and activated on Sprint's networkMr*** has indicated that he would like the device unlockedIn addition, Mr*** also expressed his dissatisfaction with the outstanding balance reflected on his April invoiceMr*** requested to have his concerns thoroughly reviewed
Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally.) Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock
We have confirmed that Mr***’s *** Galaxy Sassociated with phone number *** is eligible for MSL unlockingPlease note that we provided Mr*** with the MSL code associated with his device on April 16,
We have thoroughly reviewed Mr***’s billing concernsWe determined that on December 9, 2014, Sprint suspended Mr***’s account due to non-paymentOn February 22, 2015, Mr*** remitted payment; therefore, Mr***’s account was restoredAs stated in our Terms of Services, which can be viewed at www.sprint.com, a reconnect fee of up to $may apply to reestablish services on all accounts that have been disconnected for non payment or discontinuous of serviceAccordingly, Mr*** was assessed the aforementioned charge upon reconnection of his service, as reflected on his March billing statementOn February 23, 2015, Mr*** contacted our Customer Care department and requested to terminate his account
To resolve this matter, we applied an adjustment of $to offset the reconnection fee reflected on the March billing statementPlease note, Mr***’s account is closed with a zero balanceWe contacted Mr*** on April 16, and discussed our findingsWe apologize for any inconvenience this may have caused Mr***
If you have any questions concerning the issues discussed herein, please do not hesitate to contact me directly by calling *** *** or the Executive & Regulatory Services department toll-free 1-855-848-I am available Monday through Friday between the hours of a.mand p.m., Eastern Time
Sincerely,
*** *
Executive Services Analyst

November 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Thank you for forwarding the above-referenced inquiry to our office. We appreciate your assistance in bringing our customers’ concerns to our attention. We spoke with Ms*** *** from November through November 29, 2016. We are confident the issue outlined in the complaint has been addressed and resolved. In the inquiry, Ms*** indicated she visited a retail location to set up new service. While in the store, she states she received poor customer service and inconsistent information about her cost of monthly service. As a result, she went back to the retail location in an attempt to gain resolution and canceled her service. She further states that she paid $as a down payment and has not received her refund to date. As a result, she is requesting we review the matter We reviewed Ms***’ account and confirmed that she activated two lines of service on August 30, 2016, with our leasing option, at an authorized Sprint retailer. Ms*** was required to pay taxes and make a down payment for each line of service. She canceled her service within our Satisfaction Guarantee period on September 7, 2016. Consequently, she is due a refund for her down payment and taxes totaling $547.94. Our records reflect a check was mailed to Ms*** on October 28, 2016, to the address on her account. Ms*** indicated she did not receive the check, and we confirmed it has not been cashed. As a result, we had to wait at least days to allow time for USPS to deliver the check. On November 22, 2016, we issued a stop payment on the original check and issued a new check. We confirmed Ms*** received the check on November 29, We appreciate Ms*** for taking time to provide details her experience at the retail location. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced as a result of this matter. If we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***. I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

February 6, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# ***, Ms*** *** Sprint Account#XXXXX***
Sprint Case# *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** submitted on January 19, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Ms***’ filing expressed her dissatisfaction with the amount of the American Express Reward Card she received upon activating service with Sprint, as part of Sprint’s Referral programMs*** stated that she received an American Express Reward Card for $50; however, she was informed that she would receive two American Express Reward Cards totaling $Therefore, Ms*** requested that Sprint review this matter and honor the above amount Sprint reviewed Ms***’ complaint. We regret any miscommunication that may have transpired between the Retail Sales representative and Ms*** with regard to a Sprint offer; according to our records, Ms*** established service with Sprint by portitwo lines of services, on October 31, and November 1, 2016. At that time, she purchased and activated her devices via Sprint’s Installment Billing and Lease programs Based on our review, we have confirmed that Ms*** was misinformed by the Retail Sales Representative at the point of activation. As such, to satisfactorily resolve this matter, we have approved American Express Reward Cards totaling $as of February 3, 2017, which Ms*** confirmed that she has receivedAdditionally, we have agreed to approve an additional $American Express Reward Card in January 2017, which will be mailed to Ms***’ address on file within days from date of approval. We spoke with Ms*** on February 2, 2017, to discuss this matter and relayed the above information to herDuring our conversation, Ms*** acknowledged that she received the $American Express Reward Card. As such, Ms*** expressed her satisfaction with the resolution provided, as she anticipates the receipt of the final $American Express Reward Card We apologize for any inconvenience this matter may have caused Ms***. If Ms*** has any additional questions or concerns about our internal review, she may contact me directly by calling our Executive and Regulatory Services department toll-free at ###-###-####. I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ MrMonk MrMonk Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***Sprint never resolved the issue , apple resolved the issue. The phone had software issuesManufacturing problem.I always said we had insurance, purchased from advice of Sprint.within all guidelines sprint would not replace phone at their center.please have Sprint state they did not resolve the issue it was Apple.any and all phone calls should go to Mr *** ending in *** and not Mrs ***.Thank you!!!

September 16, To Whom It May Concern: Sprint is in receipt of the inquiry of Ms*** *** regarding her Sprint account. We appreciate your assistance in bringing our customer's concerns to our attention. In the information provided, Ms
*** stated that she canceled her service for both of the devices she agreed to purchase via monthly payments because she did not receive the discount that was offered to her at the point of sale. She cited that although she paid off one device and most of the other, she is being contacted by a third-party collections agency on behalf to Sprint. She is seeking a settlement offer to resolve these matters. We spoke with Ms*** today, and addressed her concerns. We advised her that our records reflect that her outstanding balance of $is valid for the remaining equipment charges that she agreed to upon initiating her equipment Installment Billing Agreement; therefore, no credit is due. However, in an effort to resolve her dispute amicably, we offered Ms*** the opportunity to pay $and receive account credits totaling $to offset her remaining balance and update her account as paid in full. She stated she will accept this offer and contact us directly within the next days to remit her payment and receive the account credit We regret any inconvenience that these matters may have caused. If I may be of further assistance, Ms*** can reach me by calling the Executive & Regulatory Services Department at ###-###-####, ext***. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, *** *Executive Services Analyst

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Revdex.com:The complaint was filed due to the problem of the item not working but since the complaint sprint emailed me and has reset the machine and seems to be working now. I would want the workers in the sprnt store to be trained on the problems so I wont have this problem again thanks.
Regards,
*** *** The complaint was filed due to the problem of the item not working but since the complaint sprint emailed me and has reset the machine and seems to be working now. I would want the workers in the sprnt store to be trained on the problems so I wont have this problem again. thanks. The complaint was filed due to the problem of the item not working but since the complaint sprint emailed me and has reset the machine and seems to be working now. I would want the workers in the sprnt store to be trained on the problems so I wont have this problem again. thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12225085, and find that this resolution is satisfactory to me
Regards,
*** ***

June 7,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the inquiry of Mr*** *** regarding Sprint account
XXXXX***We appreciate your bringing our customers’ concerns to our attention
In his inquiry, Mr*** described unfavorable customer experiences from our representatives regarding the terms of his equipment lease agreements, stating that he believes that he was misled prior to purchasing his devices and establishing service with usHe requested that we allow him to cancel his service at the end of his lease agreements without returning his devices and incurring the Lease Device Purchase Option Charges
We appreciate Mr***’s taking the time to provide us with details regarding his experiences with our retail and Customer Care representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff
We regret any misunderstanding that may have occurred related to Mr***’s equipment purchasesSprint launched the Sprint Lease program, an industry-first option that gives new and existing customers the flexibility to lease select smartphones and tablets for a lower monthly cost versus purchasing the deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, customers can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceUpon activation of service, Mr*** was provided with a clear disclosure of his monthly lease charges, and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his Sprint Lease Agreements which include a description of the charges in question
During our May 25, 2017, conversation with Mr***, we advised that, as a result of our review, we sustain that the disputed charges are correct and validWe explained that in order to offset the Lease Device Purchase Charges for the referenced lines of service, he would need to return his devices at the end of his lease agreements
Mr*** indicated his understanding of our explanation but reiterated that this was not properly explained to him when he accepted his current rate plan and device financing optionsHe further stated that he did not receive his invoices
As outlined in our Terms and Conditions of Services, customers must raise any dispute that they have regarding invoiced charges within days of the date of the invoice, or they have accepted the chargesCustomers do not have to pay the disputed amounts while they are being investigated; however, they must pay amounts not in dispute by the due date to prevent services from being interruptedDisputes can only be made by calling our Customer Care department or by writing to us at the address provided on their invoiceOur records reflect that monthly lease charges are reflected on each of Mr***’s invoices from November to date, and the invoices were sent to the e-mail address of record each monthCustomers can also view their invoices via sprint.com
Although we regret that Mr*** remains dissatisfied, we have fully addressed his reported concerns and believe that we have done so to the best of our abilityIn addition, we offered to apply one-time credits of $to his account, as a one-time courtesy, if he decided to continue service after he has satisfied his lease agreements in August This offer is valid until September 1,
If we can be of further assistance regarding these matters during the interim or if he would like to accept our resolution offer, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time
Sincerely,
Tiffany G
Executive Services Analyst

September 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Account XXXXX*** Case *** To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Ms*** ***. We appreciate your assistance in bringing our customers’ concern to our attention. In her inquiry, Ms*** states that she established service with Sprint base on the Contract Buyout (CBO) promotion that would pay the termination fees assessed upon the cancelation of her previous carrier’s service. Ms*** reports that she has not received the Contract Buyout promotion American Express (AMEX) reward cardsMs*** requests that Sprint pay-off the equipment termination fees as advertised We spoke with Ms*** on September 16, She stated that she has received of the reward cardsWe checked the status of the third card and it has been shipped out and she should receive it soonMs*** advised that she is satisfied with this resolution We regret any frustration this matter may have caused. If Ms*** has any questions or if I may be of further assistance, I can be reached toll-free at ###-###-####. I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland *** *Executive Services Analyst Tell us why here

August 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint *** Account XXXXX***, *** *** *** Case *** To Whom It May
Concern: On July 27, 2016, Sprint received an inquiry submitted by your office on behalf of *** *** ***. According to the information provided, Mr*** is experiencing a problem with lint getting into his charging port causing him to have it cleaned every couple of months. Mr*** is requesting Sprint provide a case for his device. We appreciate your assistance in bringing Mr***’s concerns to our attention According to our terms and conditions of service, we do not manufacture any device that we might sell or that is associated with our Services, and we are not responsible for any defects, acts, or omissions of the manufacturer. On August 3, 2016, we contacted Mr*** to discuss his concerns in detail. Although we are not responsible for device problems that are beyond our control, we agreed to apply a one-time credit of $to Mr***’s account to reimburse him for the cost of a phone case We regret any inconvenience this matter may have caused Mr***. If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

December 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** - *** ** Boost Mobile Inquiry Sprint Case *** To Whom It May Concern: Sprint is in receipt of the
above-referenced inquiry of Ms*** ** regarding our Boost Mobile product. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms** has requested clarification regarding Boost Mobile’s unlocking policies regarding an iPhone device that was purchased on February 1, 2016, and activated on her Boost Mobile accountMs** stated that our Boost Mobile Customer Care representatives provided her with inaccurate information regarding her eligibility to have her device unlocked, citing that due to the inaccurate information she obtained service with a different provider. As such, she requested that Boost Mobile unlock her iPhone or provide a refund her for the device Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different networkAdditional information about unlocking may be found at www.boostmobile.comBoost will unlock a device unlock under the following circumstances: The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlockedThe device has been active on the associated account for at least months with the account active during that time We have confirmed that the device purchased by Ms** is not eligible for unlocking due to the device has not been active with a Boost Mobile account for at least months.Unfortunately, our multiple attempts to contact Ms** via phone were unsuccessful. However, we received e-mail correspondence from Ms** on December 15, 2016, stating that she will resume her service on her iPhone with Boost Mobile for three more months in order to fulfill the month activation requirement to unlock her device. Once Ms** has completed the three month timeframe, Boost Mobile has agreed to unlock her iPhone 6. As such, we believe this matter has been fully addressed If Ms** has any questions regarding these issues, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra OExecutive Services Analyst

We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attentionIn her inquiry, Ms*** indicated that she visited an independent retailer to purchase an iPhone 5s for $as part of a promotionShe further advised that the retailer refused to sell her the
device at that price and advised her that the offer was only available to new customersShe requested that the promotional price be honored
We spoke with Ms*** regarding this matter on April 4, 2016, and explained that we have partnered with a number of third-party retailers to distribute our products and servicesWe are grateful for their assistance in promoting our servicesOur field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials to ensure accurate, up-to-date information is available to our existing and potential customersPlease be assured that we value customer feedback and that details regarding this concern have been forwarded to the appropriate managerial staff for further review
Due to any possible misunderstanding that may have occurred, we agreed to assist Ms*** with the purchase of the device through our website using a promotional codeDuring our discussion with her on April 4, 2016, we processed an order for the device at a cost of $During a folldiscussion with her on April 18, 2016, she verified her satisfaction with the outcome and advised that she has no additional concerns at this time
We regret any inconvenience this matter may have caused Ms***If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time
Sincerely,
Donnetha C
Executive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***,
*** M*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Mr*** ***, also known as Mr*** M***. We appreciate having the opportunity to address his account concerns In the information provided, Mr*** stated that he was advised by our representatives not to remit payment toward his Sprint account balance due to our confirming fraudulent activity on his Sprint account. However, although he has not received credits to offset fraudulent charges assessed to his account, he has received notification from us advising of pending service interruption due to non-payment. Mr*** requested that someone from our Fraud department contact him promptly to address this matter, that we credit all fraudulent charges from his account, and that we send a copies of his recent invoices to his correct billing address for his review We regret any possible misunderstanding that may have occurred regarding Mr***’s Sprint account status and billing, as well as any delay in addressing those concerns. During our conversation with Mr*** on July 10, 2017, we verified that fraudulent activity was confirmed on his account on April 11, 2017, and that all credits related to that activity were applied to his account on April 12, and May 12, 2017. In addition we sent copies of Mr***’s May and June invoices to his confirmed address for his review and asked that he allow up to ten days for receipt. To prevent the unauthorized activation of another line of service or account in Mr***’s name, we have added instructions to our database that will require individuals attempting activation using his personal information to visit a local Sprint store for identification verification. As a result, if Mr*** chooses to activate a new line of service with Sprint, he will be required to present a valid picture ID, his Social Security card, and a current lease or utility bill in his name with his correct billing address in person before a Sprint account can be established or an additional line added to his existing account. Mr*** indicated his understanding of that information and his satisfaction with our resolution We regret any inconvenience this matter may have caused Mr***. If we can be of further assistance with this concern, Mr*** can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean J Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Part of this information is incorrectWe traded in, in working condition iPhone 4s’In turn for two iPhone 6s’We do not own an iPhone There is no information when you enter a sprint store, that it is a third party storeThat is very deceiving to customers when you pull up to a store that has a huge “Sprint” sign over it and only sells sprint phones and devices and cell phone plansThey know that we didn’t get an iPhone because it wasn’t even out at that time!! Then we had to surrender our 4s as payment that when the lease is done we can keep our phonesIf after years of being with this company and being manipulated into purchasing something that was not really intended to be what you got, then I will take my business some where elseIn the emails that Regina send me she doesn’t even have my name spelled right! It’s *** not JullianI don’t want to drag this out, I just want to know why we gave our phones in exchange for these phones and after months we would be done with paying for them and are still being charged?? Thank you for your timeSincerely, ***
Regards,
*** ***

July 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx***, *** *** Sprint Case
#*** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of *** *** care of *** *** submitted on June 22, We appreciate your assistance in bringing our customers’ concerns to our attention Mr***’s filing expressed his dissatisfaction with the inability to remove the Automatic Payment feature from the account, per their request. Mr*** stated after requesting the cancellation of the Automatic Payment feature, Sprint debited $from their financial institution upon the cancellation of Ms***’s accountAs a result, Mr*** requested a refund for the above-referenced amount, without successTherefore, Mr. *** requested that Sprint review this matter and provide them with an amicable resolution Sprint has reviewed Mr***'s complaintAccording to our records, Ms*** *** established a Sprint account on November 9, 2015, with two line of services corresponding with phone lines ending in *** and ***. During this sales transaction, the devices were activated via Sprint’s Leasing program. Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device. Lease payment varies by device and a down payment may be required and varies by customer and device. With a lease option, Sprint owns the device. At the end of a lease term, Ms*** can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device. For further information regarding Sprint Leasing please visit www.sprint.com/lease Furthermore, our records indicate that on April 23, 2017, Ms*** ported-out phone lines ending in *** and *** to another wireless service provider, prior to fulfilling the terms of her respective Lease Agreements effectively cancelling her accountUpon further review of Ms***’s account, we are unable to substantiate that she or Mr*** contacted Sprint’s Customer Care group and requested the cancellation of the Automatic Payment feature in association with her Sprint accountPer the terms of the Automatic Payment program, Sprint debited the valid payment of $from their financial institution on June 6, 2017, as reflected on her June 13, billing statementThe associated charges consist of the remaining Lease cancellation and Lease Device Purchase Amount charges in accordance to the terms of her signed Lease Agreements plus related taxes and fees. Please be advised that we have confirmed with Mr***, that they have relinquished their Sprint devices to their new wireless service providerAccordingly, Sprint is unable to identify any billing errors and miscommunication on our part; therefore, the payment of $is valid and we do not believe a refund is warrantedFurthermore, on June 23, 2017, our records indicate that Mr*** contacted our Customer Care group to dispute the aforementioned payment. At that time, our Customer Care group relayed the aforementioned information to him In an effort to ensure a satisfactory and mutually acceptable resolution, we attempted to contact Mr*** via phone and email on June 26, 27, and of 2017, advising him our receipt of his complaint and the need to speak with him directly. Unfortunately, we were unable to reach him directly. Therefore, we continued with our contact efforts to Mr*** on July and July of 2017. Subsequently, we received email correspondence from Mr*** on July 6, 2017, advising us that Ms***’s account concerns were previously resolved We appreciate Mr*** and Ms*** taking the time to provide us with their experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customers. Please be assured that we value Mr***’s and Ms***’s feedback and that their concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr*** and Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Mr*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

June 1, Consumer Specialist Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # xxxxxx*** Sprint Case # *** To Whom It May Concern, Sprint is in receipt of the above-referenced complaint for *** *** submitted on April 18, We appreciate your assistance in bringing our customer’s concern to our attention. Ms***’s follfiling expressed her dissatisfaction with the inability to receive Gift Cards from Sprint as a resolution provided by Sprint’s Retail Store’s Management teamMs*** was advised that it may take 6-weeks to receive the Gift Cards; however, expressed her concern with the allotted timeframe provided to herMs*** requested that Sprint review this matter and expedite the Gift Cards to her accordingly Sprint has reviewed Ms***’s complaint. Our records indicate that May 2017, our Retail Store’s Management team approved and processed Gift Cards totaling $to settle a dispute regarding the switch to Sprint promotional offer Ms*** was advised that it may take up to 6-weeks to receive the Gift Cards. Unfortunately, we are unable to expedite this process We spoke with Ms*** on June 1, 2017, to relay the aforementioned information. Ms*** acknowledged the information that was provided to herWe regret any inconvenience this matter may have caused Ms***. If I may be of further assistance, Ms*** can reach me directly by calling the Executive and Regulatory Services Department at ###-###-#### ext., ***, Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William *** William *** Executive & Regulatory Services

[A default letter is provided here which indicates your acceptance of *** business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed *** response made by *** business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account #xxxxx*** Sprint Case #*** To Whom It
May Concern, Sprint is in receipt of the above-referenced rebuttal complaint of *** ***’s submitted on May 30, We appreciate your assistance in bringing our customers’ concerns to our attention Ms***’s follfiling expressed her dissatisfaction with the outstanding balance reflected on her account for $and the inability to receive a refund of $225.50. Ms*** stated that she activated services with Sprint and returned the devices to our Returns warehouse within our 30-day Satisfaction Guarantee return period. However, Ms*** requested that Sprint review these matters, apply the appropriate adjustments to her account and provide her with a refund of $225.50. Please note that effective March 25, 2016, for a limited time Sprint is offering a 30-day Sprint Satisfaction Guarantee. Customers have days to try Sprint service without being liable for services and device charges. If for any reason our customers are not satisfied and elect to cancel service, they can return the equipment to the point of sale within that time period for a full refund and we will refund the monthly charges incurred as part of their service planAdditional information regarding Sprint’s full return policy can be found at www.sprint.com/returns. Sprint has reviewed Ms***’s complaintAs stated in our initial response, according to our records, on November 11, 2016, Ms*** established service with Sprint by portiphone lines ending in *** and ***, and activated devices via Sprint’s Leasing program with a deposit payment of $Our records show on December 1, 2016, Ms*** ported-out phone lines ending in *** and *** to another wireless service provider and returned the devices to the original point of sale, within our 30-day Satisfaction Guarantee return period On November 28, 2016, Sprint approved and processed a refund of $for the deposit remitted at the time of activation, which was mailed to Ms***’s billing address on file. Consequently, Ms*** did not receive the refund check On December 6, our records reflect that the line ending *** was cancelled and our records reflect that the tablet associated with line ending *** was returnedAlso, on Ms***’s December 14, billing statement she incurred a $Early Termination Fee for line ending *** since it was under a Service Agreement due date of November 10, As such, we issued a stop payment for the original refund check and on December 22, 2016, we processed another refund check of $ 225.20, which was mailed to Ms***’s address on file, Ms*** stated that she did not receive the refund check Therefore on January 13, 2017, we issued a stop payment for the second refund check and processed another refund check of $225, which was sent express delivery with a tracking number to Ms***’s address on file with an estimated delivery date by January 20, Upon receipt of Ms***’s filing, we spoke with her on June 13, 2017, and discussed our findings. During our call, Ms*** confirmed that she received the second refund check in January, To resolve this matter, we offered to apply an adjustment of $to offset the Early Termination Fee, leaving Ms***’s account closed with a zero balanceMs*** accepted our resolution and we advised her that we will cease collections activity. We ask that Ms*** allow up to days for completion of this processAccordingly, Ms*** accepted our resolution and Sprint’s efforts to resolve her billing concerns We appreciate Ms*** taking the time to provide us with the details of her experience with our Third party and our Customer Care groups. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback and have forwarded it to the appropriate management for review and will utilize his input to improve our training and processes We regret any inconvenience that Ms*** may have experienced while attempting to resolve the aforementioned concerns. If we can be of further assistance, Ms*** can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst