Sprint Corporation

May 4, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 26, We appreciate your assistance in bringing our customer’s concerns to our attention Mr [redacted] ’s filing expressed his dissatisfaction with the Subsidized Phone charge being assessed to his accountMr [redacted] stated that the Subsidized Phone charge was not properly disclosed to him at the time he completed his plan changeMr [redacted] requested that Sprint review this matter and respond accordingly Sprint has reviewed Mr [redacted] ’s complaint We spoke with Mr [redacted] on April 28, 2017, to discuss his billing concerns At that time, Mr [redacted] requested clarification regarding the Subsidized Phone Charge as reflected on his billing statements We explained to Mr [redacted] that we regret any misunderstanding that may have occurred regarding our billing practices and the charges reflected on his monthly billing statements, specifically with the disputed monthly $Subsidized Phone chargesWe have confirmed that Mr [redacted] subscribed to the Unlimited Freedom plan, which is $for line one and $for line two and $for lines three through ten, per month, when activated with a non-discounted device The price plan Mr [redacted] selected stipulates that customers who elect to purchase devices at subsidized pricing with the acceptance of a two-year Service Agreement are assessed a $Subsidized Phone charge per line/per month, pursuant to the terms associated with the selected price plan Please be advised that customers who purchase devices via our Monthly Installment or Lease options are not assessed this fee Additional details regarding our price plans and the associated Subsidized Phone Charges is available on our website, www.sprint.com/plansBased on our account review, we are unable to identify any billing errors As such, Sprint considers the charges to be valid However, to mutually resolve this matter, on April 26, 2017, Sprint removed the charge from Mr [redacted] ’s account Mr [redacted] expressed his satisfaction with the resolution provided We regret any inconvenience this matter may have caused Mr [redacted] If Mr [redacted] would like to further discuss this matter, he can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

October 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: On October 4, 2016, Sprint received an inquiry submitted by your office on behalf of [redacted] According to the information provided, Ms [redacted] visited a store location to upgrade her two lines via installment billing agreements At that time, she accepted a promotional offer to buy one Samsung Galaxy Sdevice and receive a second Samsung Galaxy Sdevice for half off; however, this promotion has not been applied to Ms [redacted] ’s account We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention Beginning on February 23, 2016, and for a limited time, customers who were eligible for an upgrade and purchased two Samsung Galaxy Sor SEdge devices with an eligible lease or monthly installment agreement received a monthly service credit equal to half the amount of the lesser monthly payment This promotion ended on April 7, We regret any inconvenience Ms [redacted] may have experienced as a result of this matter On October 6, 2016, we contacted Ms [redacted] to discuss her concerns in detail At that time, we contacted the management team of the store location for further assistance in resolving Ms [redacted] ’s concerns The store manager contacted Ms [redacted] on October 13, 2016, and applied credits totaling $to her account to offset one-half of the cost of the second Samsung Galaxy Sdevice If additional assistance is required, please contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s inquiry, she expressed her dissatisfaction with our Sprint Referral Rewards program, stating she had added a line to her account and believed this would quality for her the Referral program Ms [redacted] further expressed her dissatisfaction with the response from our customer care groups During our June 30, 2017, conversation with Ms [redacted] , we advised her that the Sprint Referral Rewards program did not cover adding lines to her personal account but was for referring friends to activate a new and separate account We apologized for any misinformation or misunderstanding that could have taken place In an effort to resolve this matter, we offered a one-time credit of $that Ms [redacted] accepted This credit will appear on her next invoice We appreciate Ms [redacted] for taking the time to provide details of her experience with customer care and retail stores We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused If Ms [redacted] has additional questions or concerns related to this matter, we invite her to contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Wednesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Katherine D Executive Services Analyst

February 15, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customer’s concerns to our attention According to the supplemental information provided, Mr [redacted] stated that he disagrees with our previous response to his being charged for a device he returned He stated that he returned two devices in one return package because he was not sent a second package For this reason, he is requesting credit the device purchase option chargeUpon further review of the account, we spoke with Mr [redacted] on February 13, 2017, we informed him that we confirmed the device was received in our warehouse on November 11, Therefore, a $credit was applied to the Leased Device Non Return Fee on February 10, Mr [redacted] was also advised of his account balance after the credit He accepted our resolution We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Mr [redacted] can contact me toll-free at ###-###-#### extension *** I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

October 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] disputed the balance on his account, stating that his account was not credited for devices that he previously returned to usHe also described unfavorable customer experiences during his recent attempts to change the payment due date on his referenced accountHe requested that we apply credit to offset the outstanding balance in full and remove any negative information that may have been reported to the credit bureaus We regret any misunderstanding that may have occurred regarding Mr [redacted] ’s Sprint billing and payment due date requestAfter reviewing our records, we determined that Mr [redacted] ’s devices were received in our warehouse on September 12, 2017, and credits totaling $were applied to his account to offset the Lease Device Purchase Option charges associated with those devices on that same date During our September 25, 2017, conversation with Mr [redacted] s, we provided the referenced informationHe accepted our response but reiterated that he was still dissatisfied with the length of time taken to resolve the matter and that his account is being assessed charges for tablets that are no longer in usePursuant to Mr [redacted] s’ request, we canceled the lines of service ending in [redacted] and ***Although the charges are valid, as a courtesy, we waived the Early Termination Fees associated with the cancellation of those lines, without the return of the tablets as well as applied credits totaling $to Mr [redacted] ’s account to offset the outstanding balanceAs a result, his account is closed with a zero balance, and no additional payment is due We appreciate Mr [redacted] ’s taking time to provide details of his experiences with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We are pleased that we were able to reach an amicable resolutionIf we can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

July 13, Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal complaintWe appreciate your assistance in bringing our customers’ concern to our attention In Ms [redacted] ’s follow up filing, she stated that for more than a month, her five lines of service were unable to properly utilize Sprint’s service due to the lack of coverage in her home service area of Aurora, IL and surrounding areasTherefore, Ms [redacted] has requested that Sprint review these matters and compensate her accordingly or allow her to cancel her account without incurring cancellation charges towards her account balance As stated in our initial response, we regret that the coverage in Ms [redacted] ’s service area may have fallen short of her wireless communication needs and expectationsWe constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customersWhile Ms [redacted] ’s home address located in in Aurora, IL is within Sprint’s “Best” voice coverage, our research into this matter determined that our network serving the area near her home address and alternate areas were experiencing network impairmentsAs such, our network team worked diligently to resolve these mattersAt that time, our estimated time of repair with regard to the resolution of her network concerns was estimated to be June 15, However, please note that the resolution of her network concerns may take longer than estimatedIn addition, we recommend that Ms [redacted] visit a local Sprint Authorized Service and Repair Center location to have her device(s) diagnosed by our retail store technician to ensure that her devices are performing within Sprint’s standards As stated in Sprint Terms and Conditions of Service, which can be viewed at www.sprint.com, the coverage, quality of wireless services, and data speeds may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structuresAs a result, customers may experience difficulty making or receiving calls when indoorsIn addition, data coverage is not available everywhere and service speeds are not guaranteedService speeds may depend on the service purchased and actual speeds will varyEstimating wireless coverage, signal strength, and service speed is not an exact scienceThere are gaps within our estimated coverage areas that, along with other factors both within and beyond our control, which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, the nature of wireless signal prevents any carrier from providing seamless coverageSprint has made no warranty or guarantee of the sameLastly, Sprint does not charge separately for data speedsCustomers are billed according to the services and equipment they select We spoke with Ms [redacted] ’s on June 19th and 23rd of 2017, and relayed the aforementioned information to herAlthough no credit is due, in an effort to reach an amicable resolution to her account concerns we offered to apply a one-time courtesy adjustment totaling $to her account to offset a portion of her May and June invoicesMs [redacted] declined the aforementioned offer; however, she was aware that the $credit offer was valid until July 7, Should she opt to have accepted the above offer, we encouraged her to contact the undersigned by July 7, At that tine, Ms [redacted] confirmed her understanding of the information that was relayed to her During a follow up conversation with Ms [redacted] on July 12, we reiterated the above information that was relayed to herHowever, in an effort to reach an amicable resolution to her account concerns we offered to apply a one-time courtesy adjustment totaling $to her account to offset a portion of her May and June invoicesMs [redacted] agreed and she is aware that the adjustment will be reflected on her next invoiceFurther, we advised her that based on a review of her account; Sprint respectfully declines her request for a waiver of her equipment leasing and Monthly Billing Installment agreementsMs [redacted] has expressed her satisfaction regarding the resolution of her account concerns We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Chanda L Executive Services Analyst

April 14, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attentionAccording to the information received, Mr [redacted] stated that when he activated new Sprint service he was advised that we would pay the Early Termination Fees he was billed from his previous wireless carrier if he turned in his devices from his previous carrier to Sprint Mr [redacted] stated that he turned in the devices, however; we failed to pay the Early Termination Fees he was billed by his previous carrier As a result, he is requesting that we pay the Early Termination Fees he incurred from his previous carrier As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final invoice and then register for Contract BuyoutEligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Customer is responsible for paying their previous providerDuring our conversation with Ms [redacted] , an authorized user on the account, on April 7, 2017, we shared the aforementioned information and advised her that our records do not reflect that she registered for the Join Sprint promotion We advised her that we would honor the offer and process a Reward Card equivalent to the switching fees she incurred with her previous carrier with the condition that she provide us a detailed invoice from her previous service provider that reflects the Early Termination Fees and/or equipment installment balance amount and the phone number reflected on the same invoice Ms [redacted] stated that she has requested the invoice reflecting equipment cancellation balances from her previous service provider and she will contact us once it is in her possession We appreciate Ms [redacted] ’s taking the time to provide us with the details of her customer service experience We regret that the level of service she received was not indicative of the world-class service we strive to provide The feedback she provided has been forwarded to the appropriate management staff for further reviewWe regret any inconvenience that this issue may have caused If I may be of further assistance regarding this matter, please contact me by calling this department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central Time Sincerely, Tobias TExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy account has been refundedThank you Revdex.com for your assistance in this matter Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Complaint ID: [redacted] The issue has not been resolved Yes, I was advised by Sprint Finance department in February of that I had to make cash payments, but they also advised me that February of I could start making payments online MrsMinnie Scalled me about the complaint I sent to the Revdex.com She said she reviewed the complaint from Revdex.com She asked what was my concern? I asked did she have an opportunity to review the certify letter I sent them on February She said no I told her all my complaints She said let her research it and she would get back to me MrsMinnie called me back two weeks later and stated that I could now pay online now I asked her did she finally have an opportunity to review the letter I sent? She stated that another department has the letter and she didn’t review it I said WOW, she did not appear to take my concerns seriously I asked what they were going to do about the conflicting information, the wait times and unhelpfulness of their customers service? She had no words for me I asked her why do we as customers have to put in way more work than them? I told her I no longer wanted to be with a company that didn’t value me as a customer She explain to me if I cancel that I still would be responsible for the cancellation fee I told her I knew that, that’s why I was still with their SORRY company I stated to Mrs [redacted] that I would let the Revdex.com know that I’m not happy with the results, and her responds was “THE Revdex.com CANT DO ANYTHING ABOUT YOUR CONTRACT” I won’t be surprised if a class action lawsuit is not in the works due to the neglect of their customers and all the distress a situation like this causesSincerely, [redacted] Regards, [redacted]

June 7, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] E [redacted] Case [redacted] Dear Mr [redacted] : On June 7, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] E*** According to the information provided, Mr [redacted] indicates that a payment in the amount of $1,was deducted from his bank account without his knowledge for devices that were returned within the Sprint Satisfaction Guarantee timeframe Mr [redacted] is requesting that we refund the disputed payment We appreciate your assistance in bringing Mr***’ concerns to our attention In accordance with the Terms and Conditions of our Lease and Installment Billing Agreements (IBA), Sprint is authorized to charge any payment method provided to us to satisfy amounts owed to for Sprint Because Mr***’ financial account information was stored in his account wallet in our billing records for future payment, this led to the processing of the above-referenced payment for the outstanding balance After further research we confirmed that Mr [redacted] returned his devices within the Sprint Satisfaction Guarantee timeframe As a result, we applied credits totaling $2,to his account to offset the disputed accelerated equipment charges On May 31, 2017, a refund for this amount was processed back to Mr***’ bank account and he should allow up to five days for the bank to post the funds back to his account We recommend that Mr [redacted] follwith his bank at that time During our discussion with Mr***, we apologized for the inconvenience and provided the resolution above If additional assistance is required, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Susan FExecutive Services Analyst

July 7, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx Sprint Case [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of [redacted] Sprint received this complaint on June 26, 2015, and we appreciate the opportunity to respondIn the information provided, Mr [redacted] is disputing the validity of the Early Termination Fee (ETF) assessed to his account Per our discussion with Mr [redacted] on June 30, 2015, we verified that the ETF assessed to his account was the result of an agreement renewal required at the time he enrolled in the National Volume Pricing (NVP) discount programAlthough this fee is valid, we applied credit totaling $to the account to offset the disputed chargeAs a result, the canceled account now reflects a zero balance In addition, we have contacted Virtuoso Sourcing, the third-party collections agency, and requested that further collection efforts on this account be discontinuedWe also requested that Virtuoso Sourcing update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to days for completion of this process We regret any inconvenience that this matter may have causedIf we can be of any further assistance related to this complaint, Mr [redacted] can contact me directly at ###-###-#### or by calling our Executive and Regulatory Service Department toll-free at ###-###-####I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

August 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***, which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she has attempted multiple times to reinstate her employer discount to her account She indicates that she has completed the [redacted] link as instructed, and she has received the appropriate email acknowledging that her submission has been received; however, the discount still has not been appliedAs a result, Ms [redacted] is requesting that the discount be applied, and she is also requesting that a credit be applied to her account retroactive to the months she has attempted to reinstate the discount We appreciate your bringing this matter to our attentionWe communicated with Ms [redacted] regarding this matter and we informed her that since November 2015, we can see that a submission was done; however, the time limit expired after the submission was received due to no confirmed validation Therefore, due to any misunderstanding regarding this matter, we submitted the employer discount request on Ms***’s behalf and per our records, the validation was completed on August 6, 2016, and the employer discount is now reflected on the account We informed Ms [redacted] that the discount was applied to her account after the billing cycle end date; therefore, it may take a full billing cycle before the discount is reflected on her invoice We further informed Ms [redacted] that employer discount adjustments are generally not backdated and applied to accounts because the offer is an incentive; however, because of her longevity with Sprint since 2001, and due to her multiple attempts to submit her discount information, we applied one-time credits totaling $to her account effective today for the months of December to August Ms [redacted] accepted this credit and is pleased with the resolution We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her billing concerns, and we appreciate having had the opportunity to assist Should there be any additional questions or concerns regarding this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

December 27, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Inquiry [redacted] , ***- [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***- [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attentionIn the information provided, Ms***- [redacted] states that she was charged for roaming minutes for calls to Canada, which she believes is in error because she indicates that calls to Canada were supposed to be free She further indicates that she spoke with one of our Customer Care representatives who informed her that the disputed charges would be credited and the amount debited to her credit card; however, she indicates that the adjustment has not occurred Ms***- [redacted] indicates that this matter has not been resolved and she is dissatisfied with the level of customer service she has receive regarding the matter, and as a result she is requesting to cancel her service We regret any misunderstanding that may have occurred regarding this issueWe attempted to contact her via email and phone at the phone number and email address updated in the complaint on December 20, December 21, and December 22, 2016, but we have been unable to reach her Thereafter, we received email correspondence from Ms***- [redacted] stating that we have been unsuccessful in contacting her because she is overseasShe further stated that she will do her best to contact us via phone at the phone number we provided As of this date, we have not received Ms***- [redacted] ’s call; however, in an effort to address her concerns in a timely manner we have reviewed the account and did not determine that the calls made while in Canada were billed in error We offer a Sprint Open World $add-on, which provides free unlimited calling and text when traveling in Canada, Mexico and most other countries across Latin America At the time that Ms***- [redacted] ’s calls were made, the Sprint Open World $add-one was not active on the account resulting in international charges Although the international charges are valid, courtesy adjustments were applied to offset the charges as a onetime courtesy These credits appear Ms***- [redacted] ’s invoice and resulted in a credit balance on the following invoice Our records do not indicate that a refund to her bank card or a refund check was promised We regret any inconvenience that Ms***- [redacted] may have experienced while attempting to resolve her account concerns and we look forward to speaking with her and addressing her concerns in detail when she contacts our office I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Tuesday through Saturday between a.mand p.m., Central TimeSincerely, [redacted] H.Executive & Regulatory Services Analyst

August 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] J [redacted] Sprint Account XXXXX [redacted] Sprint Cases [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] J [redacted] We appreciate the opportunity to address her concerns Based on the information provided in her inquiry, Ms [redacted] advises that she changed the date for a payment arrangement, and divided it into separate payments; however, the payment amounts and dates were not changed She further advises that this resulted in her bank assessing overdraft fees, and she is requesting a refund for them We attempted to reach Ms [redacted] via e-mail and telephone on August 7, 11, and 14, We also mailed a letter to the address on file on August 16, 2017, requesting that she contact us regarding this inquiry Unfortunately, we have not received a response Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify or authenticate that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account In an effort to fully address Ms [redacted] ’ account concerns, we request that she contact us at the number provided below at her earliest convenience to complete the authentication of her account We will also need a copy of her bank statement, with a running balance, reflecting the overdraft fees she is requesting that we reimburse We regret any inconvenience that this matter may have caused Ms [redacted] If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:i never received a call because I could not pay cell bill and I have not received my stolen $as far as letter or email I never received any other wise I would have responded as I am responding to your emailothanks for your help [redacted] Regards, [redacted]

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] – [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention In the inquiry, Ms [redacted] cited her dissatisfaction with service she received while attempting to resolve an issue with an Apple iPhone device associated with her Sprint account Ms [redacted] stated that a replacement device was sent and the replacement is experiencing issues as well Ms [redacted] stated that although she was told a replacement device was being sent overnight, she still has not received the replacement Ms [redacted] requested a device be sent expeditiously We appreciate Ms***’s taking time to provide details of her experience with our Customer Care We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further review We contacted Mr [redacted] on September 22, of the company [redacted] (name on the account) and he advised that the replacement device has arrived and that he has a scheduled callback later that evening to have the device activated We also agreed to have the account reviewed to see if it qualified to have an assigned business representative If it is decided the account they will be contacted from our business group Mr [redacted] thanked us for the follow up call We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance related to this concern, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** We are available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Twana TExecutive Services Analyst

The inquiry referenced above has been forwarded for our reviewWe appreciate your assistance in bringing our customers’ concerns to our attention According to the inquiry, Ms [redacted] stated that she was misinformed regarding the monthly service charge associated with the Galaxy Tab Tablet Ms [redacted] states that when she visited the store, she was advised that the Tablet was a gift and her monthly service charges would remain the sameShe states that her invoices have increased since she added the Tablet to the accountAs a result, Ms [redacted] is requesting that we allow her to return the Tablet and waive any cancellation charges associated to the Tablet In our effort to provide clear communication about our devices, features and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationAdditionally, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balancesChanges to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, would inherently result in invoice balance changes During our conversation with Ms***, we apologized for any inconvenience she may have experienced as a result of this issueFurther, our records reflect that on February 28, 2015, Ms [redacted] accepted a subsidized Galaxy Tab Tablet in exchange for a two-year service agreementFurther, she subscribed to our Gigabyte of data for $a month and receives a $monthly discountAdditionally, we advised Ms [redacted] that her service plan consist of our $Unlimited Plan, Total Equipment Protection for $11, Lookout Premium Security for $and her monthly lease charge for her device of $She receives a percent discount offher data option which is equivalent to $a month, and her total monthly charges before taxes is $We advised her that due to any possible misunderstanding that may have occurred, we would agree to cancel the Tablet with the condition that she return the undamaged Tablet to our warehouseShe accepted the offer and we provided her a prepaid return label Sprint is committed to providing exceptional customer service at all times and offer our assurance that Ms***’ experience is not indicative of the level of service we expect from our employeesThe feedback she provided regarding her experience has been forwarded to the appropriate managerial staff for further review If we may be of further assistance with these matters, please contact us by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### or you can contact me directly at ###-###-####I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely, Tobias T Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have called the rep back over times and given multiple numbers and times to call Only one message was left with nothing to my home number I still need to discuss Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: sprint has contacted me and worked out the issueThank you so much Regards, [redacted]

June 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Boost Mobile product In his complaint, Mr [redacted] indicated that services are not meeting his needs in his home usage area of Richmond, Kentucky As a result of these issues and his inability to fully utilize his services he requested that his iPhone 5S be unlocked for use with another provider We are pleased to inform you that we spoke with Mr [redacted] on June 9, 2016, and advised that after a thorough review of his concerns we agreed to unlock his device Actions were taken to unlock the device on that date In addition, after verifying no usage on his account after his most recent service payment, we issued a refund of $to his credit card ending with As a result, all of his concerns have been resolved On behalf of Sprint, I apologize for any inconvenience Mr [redacted] has experienced regarding these matters If he has any additional questions regarding these issues, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday from 7:a.mto 3:p.mCentral Time Sincerely, [redacted] *Executive Services Analyst