Sprint Corporation

January 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s supplemental complaint, she states that she has not received the full Contract Buyout Offer The Switch to Sprint Contract Buyout Offer indicates that we cover a customer’s switching fees up to $per line (less phone tracredit provided), via a prepaid card after online registration and new phone activationAfter researching the transactions, we determined that we processed a device buyback for the customer; however, the $device credit was not applied to the accountTherefore, we reached out to Ms [redacted] on January 11, 2017, and resolved the matter by applying bill credits totaling $to her account This credit will be reflected on the invoice dated February 6, We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya [redacted] /dh Executive Services Analyst

The resolution I would like is that Sprint can either give me the T-Mobile phones back that I sent to them or they give me the right price to pay T-Mobile back

February 22, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry, submitted by [redacted] submitted on February 13, We appreciate your assistance in bringing our customers' concerns to our attention Mr [redacted] ’s follfiling expressed his dissatisfaction with the previous response provided and Sprint’s billing practices According to Mr [redacted] , our initial response denoted him as a female, instead of a male In addition, he expressed his dissatisfaction with the inability to cancel his services prior to his billing cycle end dateMr [redacted] s requested Sprint review this matter and respond accordingly Sprint has reviewed Mr [redacted] ’s complaintWe apologize for any miscommunication that may have occurred regarding the reference response of Mr [redacted] As stated in our initial response dated February 9, Please note that Sprint advertises and provides services in monthly increments If services are terminated before the end of Mr [redacted] ’s billing cycle, we do not prorate monthly recurring charges, nor do we provide refunds or credits for any unused minutes in their service planMr [redacted] contacted our Customer Care group on January 28, 2017, to cancel his services and his account was scheduled to expire on January 31, 2017, prior to his billing cycle end date of February 8, We regret any miscommunication that may have occurred regarding this matterThis information is provided in our Terms and Conditions of Services located at www.sprint.com/termsandconditions Please note that the final monthly recurring charges assessed to Mr [redacted] ’s January invoice is valid Our records indicate that Mr [redacted] has a remaining balance due of $ We spoke with Mr [redacted] on February 7, 2017, and relayed the above information to him During that call, Mr [redacted] acknowledged his understanding with the information provided to him and was satisfied Upon Mr [redacted] ’s follfiling, we attempted to contact him via phone and email on February 14, and of Unfortunately, we have not received a return call from Mr [redacted] To provide closure for this matter, we agreed to apply an adjustment of $to his account to offset the outstanding account balance, leaving his account closed with a zero balance Should Mr [redacted] require further assistance with this matter, he may contact the undersigned directly at the phone number noted below at his earliest convenience Sprint is continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] feedback and that his concerns were forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matterIf I may be of further assistance, Mr [redacted] may reach me directly by calling ###-###-####, ext***, Monday through Friday, between 8:a.mand 5:p.m., Eastern Time Sincerely, /s/ MrMonk MrMonk Executive Services Analyst

November 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her recent attempts to address equipment issues, citing that her device was malfunctioning but that our service and repair representatives declined to replace the device due to moisture damage she believes was caused when the technician attempted to clean the inside of her device with water instead of alcohol We appreciate Ms***’s providing details of her experience with our retail representatives Her experience is not indicative of the level of service we expect from our employees Please be assured that we value customer feedback and have forwarded this matter to the appropriate managerial teams for review and possible changes to our training and coaching We regret any difficulty Ms [redacted] may have experienced with her malfunctioning device, as well as any misunderstanding or delay that may have occurred related to the repair or replacement of that equipment During our November 2, 2016, discussion with Ms***, we informed her that, based on the nature of her inquiry, we would forward her concerns to the management of the service and repair location where her device was evaluated and would follow up with her promptly The management team of the service and repair location where Ms [redacted] took her device for evaluation and assistance confirmed that her device had signs of moisture damage and/or corrosion when it was opened for inspection, in Ms***’s presence As such, and because moisture damage voids our manufacturers’ one-year warranties, Ms [redacted] was referred to our Total Equipment Protection device insurance option vendor to file a replacement claim In addition, we were advised that, while Ms [redacted] stated that her device had not been wet, moisture can get into a device and cause corrosion even if it has not been dropped in water Unfortunately, our attempts to follow up with Ms [redacted] on later the same date were unsuccessful However, we left a detailed voicemail message for her advising that, although we were unable to identify any error on the part of Sprint related to her reported device issues, we can offer a credit of $to her Sprint account to offset a portion of her deductible if she files a claim using her Total Equipment Protection (TEP) device insurance option and provides proof of the deductible payment This offer is available for days from the date of this response We regret any inconvenience these issues may have caused Ms*** If we can be of further assistance with these matters, or if Ms [redacted] would like to discuss her concerns in further detail or accept our above-noted offer, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSpoke with Clara with Sprint today at noon giving her the return shipment tracking number 1Z9Ras the device has been shipped back to Sprint for credit to my account mentioned in the above commentsClara also stated that it will take up two weeks for the credit to be applied to my account, and she also stated that she would monitor the shipment with the tracking number that I providedOnce the device is received Clara said she would call me to let me know Regards, Greerann S***

February 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on February 9, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Mr [redacted] filing expressed his dissatisfaction with being assessed a charge of $to his account, after being informed that he would not be subjected to any equipment charges at the local Sprint Retail Store locationTherefore, Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has reviewed Mr [redacted] ’s complaint We spoke with Mr [redacted] on February 15, 2017, to discuss his concerns in detail During our call, we advised Mr [redacted] that we would review this matter and follwith him accordingly According to our records, on November 1, 2014, Mr [redacted] established an account with Sprint and portphone line ending in [redacted] and purchased an iPhone device via Sprint’s Lease program Sprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the device If the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time charge More information regarding the Lease program is available at our website, www.sprint.com/lease Our records further indicate, on January 7, 2017, Mr [redacted] ported-out phone line ending in [redacted] to another wireless provider; thereby, cancelling his Sprint account As a result, Mr [redacted] ’s account was assessed a Lease Device Purchase Amount charge of $in accordance to terms of his Lease Agreement, along with an outstanding balance due of $ This balance represents monthly recurring charges associated with phone line ending in ***, late fee and applicable taxes as reflected on the February invoice Please note that we partnered with the Sprint Retail Store Management team to further investigate Mr [redacted] 's concerns Upon the completion of the investigation, the Sprint Retail Store Management team applied a one-time adjustment of $to offset the Lease Device Purchase Amount charge, as reflected appears on the December statementThe Sprint Retail Store management team has attempted to contact Mr [redacted] to discuss his concern in detail and relay the above resolution However, they were unsuccessful in reaching him We attempted to follwith Mr [redacted] via phone and email to relay the aforementioned information and resolution to him Unfortunately, we have not received a return call from Mr [redacted] In an effort to ensure a satisfactory and mutually acceptable resolution, we need to speak with Mr [redacted] directly Should Mr [redacted] require further assistance with this matter, we urge him to contact the undersigned directly at the phone number noted below at his earliest convenience We regret any inconvenience this issue may have caused Mr [redacted] If I can be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst

April 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] stated that he is not receiving the Buy One, Get One (BOGO) credits that he was promised when he purchased his devicesAs a result, Mr [redacted] is requesting that we honor the BOGO offer that was made at the point of sale During our conversation with Mr [redacted] , we advised him that as stated in the promotional details provided at the point of sale, he should allow the promotion until April 27, 2017, to award and if it does not award we will apply a credit to his account to emulate the offer Mr [redacted] accepted the offer and is satisfied with the resolutionWe appreciate Mr [redacted] ’s taking the time to provide us with the details of his experience with our Customer Care group We regret that the level of service he received was not indicative of the world-class service we strive to provide The feedback he provided has been forwarded to the appropriate management staff for further reviewIf I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday between a.mand p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Phone was returned via the envelope Sprint sent meI am just waiting on Sprint to credit my account Regards, [redacted] ***

------- Forwarded message ----------From: [redacted] ***< [redacted] @hotmail.com>Date: Thu, Jun 29, at 1:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Hello, I couldn't find the right area to reply to the message sent on Revdex.com Sprint credited the amount of $that was in dispute with themThank you so much for your help, [redacted] ***

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-mentioned complaint of Ms [redacted] ***, submitted on behalf the account holder, Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states that one of the devices listed on the account has not worked properly since the end of April She states that she has contacted our Customer Care department on several occasions to get proof of purchase and the International Mobile Equipment Identity (IMEI) printed on the document in order for Samsung to repair the device Ms [redacted] further states that because she was unable to receive proof of purchase with the IMEI number documented, when she contacted Samsung, she states she was informed to have a supervisor at the Sprint store hand write the IMEI number on the signed contract However, after providing the requested hand written document to Samsung, she states Samsung declined to repair the device Ms [redacted] also states she placed a three-way conference call with Samsung and a Sprint representative At that time, Ms [redacted] states that Samsung created a ticket number and sent her a UPS label through email to send the phone in to be repaired A few days later, she states she received a call notifying her that in order to repair the device, proof of purchase was required And last, based on the information received from Ms***, she states that she had an unfavorable customer experience while attempting to address her concernsAs a result, Ms [redacted] states she is seeking assistance with this matterShe also requests that the device be replaced if Samsung cannot repair the device We spoke with Mr [redacted] regarding the noted device concernsDuring our discussion, Mr [redacted] sated that he has attempted to get his Samsung Jdevice repaired by the manufacturer, Samsung, and that they are requesting a true proof of purchase He states that Samsung is requesting proof of purchase with the IMEI number listed on the document We advised Mr [redacted] that our records do not include the IMEI number specifically; however, we can provide the Electronic Serial Number (ESN) and the Mobile Equipment Identifier (MEID) We advised Mr [redacted] that we can provide copies of his Lease Agreement and the transaction summary pertaining to the purchase of his Samsung Jdevice for phone line ending in *** Additionally, although we were unable to identify a Sprint error related to this matter, as a goodwill gesture, we issued a credit of $to offset a portion of the monthly service charges reflected on his August invoice We also confirmed that previous goodwill credits were applied to offset a portion of the monthly service charges reflected on his May and June invoices We appreciate the ***s for taking time to provide details of their customer experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that their concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter has caused If we can be of further assistance, the ***s can contact the Executive and Regulatory Department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I originally filed a complaint 10/ID# [redacted] The Sprint Regulatory department contacted me and I spoke with Dennis who attempted to fix the problem and correct the wrong doingHe was able to provide a band-aid affect because the problem was fixed for billing cycle and I am currently dealing with the same problemsOver charges, charges for devices I do not have any longer and no resolutionI have been speaking with a Colleen in the Sprint regulatory system who although pleasant on the phone has not been able to correct the problems eitherI am calling in often for follow-up, not receiving calls back or updates as promised in the time frame given and my bill is still incorrectThe fraudulent activity that started back in June from the manager (Dustin) at their authorized retailer is still yet to be resolvedThey have assigned another case number for the same complaint and yet the result is still the sameNow this Colleen person is stating the current plan I signed up for has expired which no one from the sprint store, sprint customer service or Dennis from the Sprint regulatory department mentionedAs a matter of fact, I was advised that the current plan I have is much better for my budget than changing to a new planI am concerned greatly that I have been scammed on the phone situation and now they are trying to scam me on my plan.I have been overpaying Sprint now for several monthsI would like to see my bill adjusted to the correct amountI would like this situation to get resolved once and for all Regards, Lachelle J***

December 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] Dear Ms***: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that we offered an upgrade of both lines on her account at a promotional price and she also stated that she was informed that her monthly rate would not be affectedHowever, upon calling our Customer Service department to change the color on one of the ordered devices, Ms [redacted] stated that she was informed of different pricing other than what was initially quoted to herAs a result, she is requesting to receive the initial promotion she stated was offered, which included no additional charges In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has a Handset Upgrade Program in place for our existing customers; however, there are specific requirements and several ways for you to upgrade your deviceOn January statements, customers were notified that effective on March 1, 2015, the Sprint Upgrade Policy offer is changingCustomers can purchase a discounted device with an annual term agreement after months since last device purchaseSprint leasing or Easy Pay options may be available soonerCustomers on certain plans may not be able to upgrade to a subsidized device and certain plans may not be available to customers who upgrade to a subsidized deviceCustomers with subsidized devices may be subject to a higher monthly rate when moving to certain plansFurther information can be viewed on www.sprint.com/upgrade We spoke to Ms [redacted] on December 18, to discuss these matters in detailAlthough we were unable to verify any additional promised credits, in an effort to amicably resolve this matter, we offered and she accepted a one-time credit of $for the activation fee billed to her accountWe have verified that her line ending is not currently eligible for upgrade at this timeMs [redacted] confirmed that she understood the upgrade eligibility and that this resolved her complaint We appreciate Ms [redacted] taking the time to provide us with details of her experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurredIf I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John C John C Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meW Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund was processed but severely late beyond expectationsFive star cellular and Sprint have the worst customer service associates imaginable No one knows what the procedures are nor do they care to knowThe CEO of sprint is entirely over compensated and an incompetent leader at bestSprint is destined to failure with how they treat their customersTheir service does not work to minimal expectationsBuyer beware as they will hold you hostage under advertising and promises Regards, [redacted]

Sprint is in receipt of the above-mentioned complaint of Mr [redacted] This inquiry was received by Sprint on August 4, 2015, and we appreciate having the opportunity to respondIn the information provided, Mr [redacted] advised that collection activity referencing a debt to Sprint from is reflected on his credit report but that he has been unable to get that debt confirmed by anyone at Sprint and believes that he does not owe us anything We regret any possible misunderstanding that may have occurred related to Mr [redacted] ’s referenced collections activity and credit reportingUnfortunately, we were unable to locate an account with the information provided by Mr [redacted] As we explained to him during our August 6, 2015, discussion, we will need additional information such as the Sprint account number or mobile number reflected to the credit bureau in order for us further investigate his issueMr [redacted] did not have that information available at the time, so he agreed to contact us at his earliest convenience with the necessary account information so that we can resolve his concerns We are eager to assist Mr [redacted] with this matterIf we can be of further assistance with this concern, you or he can contact me directly at ###-###-#### or by calling our Executive & Regulatory Services department toll-free at ###-###-####I am available Monday, Tuesday, Thursday, and Friday between a.mand p.m., Central Time Sincerely, Ayanna W [redacted] Executive Services Analyst

October 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his Sprint account We appreciate your assistance in bringing our customer’s concern to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction that he has been charged a $monthly subsidized phone fee for the device he recently upgraded even though he was advised at the point of sale that he charges for his monthly service would not change Therefore, he requests that Sprint waive the subsidized phone fee or accept the return of his upgraded device for a full refund We spoke with Mr [redacted] today, and reached an amicable resolution for his concerns We apologized for his inconvenience and explained that the service plan he has is not compatible with the waiver of the subsidized phone fee However, due to any possible miscommunication of the charges he could expect after his upgrade, we applied credits totaling $to Mr***’s account to offset one half of the subsidized charges he will incur during his month agreement Mr [redacted] accepted this action as full resolution of his dispute If I may be of further assistance with this matter, Mr [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

October 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms [redacted] disputed her recent Sprint billing, citing that we have not applied promised credits and have incorrectly removed a discount from her account She requested that we correct her billing and change her rate plan or that we terminate her services with no contractual obligation We regret any possible misunderstanding that may have occurred related to Ms***’s Sprint billing However, based on her chosen rate plan and equipment options, we are unable to identify any issue with her invoiced charges As such, we will need to speak with her directly in order to obtain additional information to continue our review Unfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on September and October and 4, 2016, were unsuccessful We also sent a letter to Ms [redacted] at her address of record on October 4, 2016, acknowledging receipt of her inquiry and inviting her to contact us for assistance if her reported concerns remain unresolved Unfortunately, she has not yet responded to our invitations We believe that we can reach an amicable resolution with Ms***, and we look forward to having the opportunity to do so If her billing concerns remain unresolved, Ms [redacted] can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

September 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Doug [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrDoug *** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his monthly Sprint rate plan and equipment charges being higher than quoted when he selected the Samsung Galaxy SPlus device and the Sprint Percent Off of the Samsung Galaxy Spromotion in May Mr [redacted] also described unfavorable customer experiences during his unsuccessful attempts to address this concern As a result, he requested that we meet the monthly costs originally presented to him We regret any possible misunderstanding with regard to the Sprint Percent Off of the Samsung Galaxy Spromotion Our records reflect that on May 26, 2017, Mr [redacted] selected the Samsung Galaxy SPlus device and Sprint Percent Off of Select Competitor Plans promotion As is reflected in our marketing, this promotion cannot be combined with the Sprint Percent Off of the Samsung Galaxy Spromotion However, our research revealed that he escalated his concern to Sprint and on June 6, 2017, he negotiated a resolution in which one of our contact center supervisors applied credits totaling $to his account, matching the value of the promotional awards that he requested We appreciate Mr [redacted] as our customer During our September 14, 2017, conversation with Mr***, we discussed the previous information Mr [redacted] confirmed his acceptance of the June resolution; however, he his dissatisfaction that the credit would not award in installmentsWith respect, we noted that since the award was not part of a marketed promotion for which he was eligible, there was no way to apply the award in monthly installmentsTo resolve his concerns, we invited Mr [redacted] to make manual payments for the reduced monthly amount, thereby allowing the account credits to absorb the remaining balance equal to the installment award that he requested In addition, we applied a $credit to his account to offset the balance of a device shipping fee, at his request Mr [redacted] expressed satisfaction with our response We regret any inconvenience this matter may have caused Mr*** If we can be of further assistance with this issue, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Sprint did not address my original concern which is that I was told that I would keep my [redacted] Credit even on the new plan which is why I agreed to switchOur original plan was more expensive than we wanted which is why we had called multiple times and were ready to switchThe [redacted] credit had nothing to do with the old plan we were on it was a deal offered at [redacted] for sprint customers adding a new lineI feel like sprint told me one thing to get us to stay and get off of our unlimited planOut of everyone I spoke to no one has taken responsibility or tried to compromise I was supposed to be saving $for the next month this is not ok and I'm very disappointed in SprintThey record the calls to use against you if you agree to or sign up for something but don't want to follow through on what was stated and agreed upon during the conversation that led to me switching plans Regards, [redacted]

August 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance with bringing our customers’ concerns to our attention In Mr [redacted] ’s inquiry, he expressed his dissatisfaction with the length of time taken to port his referenced mobile number from Sprint to his chosen service provider He requested that we release that mobile number promptly We regret any possible delay that may have occurred related to Mr [redacted] ’s referenced port attempt However, during our July 22, 2017, conversation with him, we confirmed that we have no restrictions on his noted line of service that would prevent a valid port request We also informed him that we received a port request for one of the two mobile numbers associated with his Sprint account on July 11, 2017, and that the number was successfully ported on the same day but that we have no record of any port request for his second mobile number Mr [redacted] indicated his understanding of the information provided and had no further concerns for us We regret any inconvenience this matter may have caused Mr [redacted] , as well as the loss of his businessIf we can be of further assistance with this concern, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean J, Executive Services Analyst