Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kendrick M***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Not only has my problem been resolved but the owner of the store I had issues with has contacted me and followed up [redacted] has more than just resolved this issue but exceeded my expectationsI can not tell you how much I appreciate his assistance and kindness I definitely wish to accept this resolution of this case and I thank everyone involved, especially ***God Bless you Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12055423, and find that this resolution is satisfactory to me Regards, [redacted] ***

e appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attentionIn his inquiry, Mr [redacted] requested that his daughter’s Boost Mobile branded iPhone 5c be unlocked for use with another carrier Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.boostmobile.com/unlock Boost Mobile will unlock a device under the following circumstances: The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked The device has been active on the associated account for at least months with the account active at that time We regret any possible misunderstanding that may have occurred regarding the unlock request for this deviceHowever, after a review of our records, we have confirmed that the device associated with phone number (XXX) XXX- [redacted] is eligible for DSU unlockingPlease note that the SIM Unlock code was transmitted to the device in question on March 8, We are unable to provide any assistance with activating the device on another provider’s network We regret any inconvenience this matter may have caused Mr [redacted] If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

August 4, John [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] E *** Case [redacted] Dear Mr [redacted] :On June 26, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] E *** According to the information provided, Ms [redacted] is having difficulty obtaining her final Sprint invoice She is requesting this bill that outlines her itemized billing for cancelling services so it can be submitted to her new carrierAfter multiple contact attempts by phone, email, and written correspondence on June 26, 27, and 31, 2017, we were unable to speak with Ms [redacted] directly In an effort to address Ms***’s concerns, we have reviewed her inquiry and account In accordance with Ms***’s request, we sent her final invoice to the [redacted] ***, New Braunfels, TX address listed on her Sprint account.If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time.Sincerely, ***h A.Executive Services AnalystTell us why here

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] - Devyn M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsDevyn M [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] stated that she purchased a pre-owned Apple iPhone 6s Plus device from Sprint Ms [redacted] stated that the device was received with damage, an after market charger, and a discolored screen She stated that after a month, the screen began cracking when it was not in use Ms [redacted] stated that when she contacted Sprint for assistance, she was advised that she was beyond the return timeframe and that she had no insurance on the device, and would have to pay full price to have the device replaced Ms [redacted] stated that when she took the device to be repaired, she was advised by an independent third-party store that the device was repaired with after market parts and missing screws She requested that she receive a replacement pre-owned Apple iPhone 6s Plus with like-color and memory The pre-owned iPhone is available at a lower cost for customers looking to build or repair credit They are inspected and are delivered in good, working condition Pre-owned devices include a charger of OEM quality The devices include a Sprint 14-day Satisfaction Guarantee Devices may be returned to the store within the days Anything outside of the days needs to go through the warranty process and a claim must be submittedThe pre-owned iPhone comes with a 90-Day Limited Replacement Warranty and a restocking fee may apply AppleCare nor Total Equipment Protection (TEP) is not available for pre-owned devices To file a warranty claim, customers may call ###-###-#### between the hours of 6:a.mand 11:p.m., Central Time to submit a claim under this Limited Warranty Upon our review of this matter, we were unable to verify that the device was received with any damage, as we have no record that Ms [redacted] reported any damage prior to the 14-day return periodAlthough we were unable to identify a a Sprint error related to this matter, as a gesture of goodwill, we applied a credit of $to Ms [redacted] ’ Sprint account to offset one half of the remaining Installment Agreement remaining on the device in question Accordingly, with the noted courtesy gesture, we consider this matter fully addressed and resolved We appreciate Ms [redacted] ’ taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’ concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused If we can be of further assistance, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Twana T Executive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] filed on behalf of Sprint account holder Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that our representatives offered a promotion that would provide a percent discount of the cost of a new Samsung Galaxy Sdevice but that the equipment was not ordered for her She also described unfavorable customer experiences during her attempts to address that matter and requested that we honor the promotion and order her device We regret any misunderstanding that may have occurred related to Ms [redacted] ’s Sprint device upgrade and any delay in addressing that concerns As we explained to Ms [redacted] , an authorized end user on Mr [redacted] ’s Sprint account, we confirmed that details of the referenced promotion were provided to her by our representatives on multiple occasions but that the promotional equipment was inadvertently not ordered As such, we agreed to honor the percent discount promotion off the $price of the referenced device by either applying a one-time lump sum credit of $to Mr [redacted] ’s Sprint account or updating his account to award a $monthly service credit toward the monthly device charges of $for the duration of a 24-month installment billing purchase agreement Ms [redacted] accepted the monthly service credit option and agreed to visit a Sprint corporate retail store in her area within the next few days to purchase the desired white Galaxy Sdevice Once we confirm that action, we will update Mr [redacted] ’s account as noted above Ms [redacted] indicated her satisfaction with our response We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance related to this issue, Mror Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11244321, and find that this resolution is satisfactory to me Regards, [redacted]

April 3, Revdex.com [redacted] Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on March 24, We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with a payment being debited from his financial institution in the amount of $59.77, after cancelling his Sprint accountMr [redacted] requested that Sprint review this matter and take the appropriate action Sprint advertises and provides services in monthly incrementsIf services are terminated before the end of your billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in your service plan Our records reflect that Mr [redacted] ’s billing cycle began on the 11th and ended on the 10th of each monthOur records further show on March 12, 2017, Mr [redacted] ported-out phone line [redacted] to another providerAs a result, Mr [redacted] ’s account was automatically cancelled with a balance in the amount of $59.77, which represents usage during the February 11, through March 10, billing period, as reflected on his March 14, invoiceAdditionally, on March 16, 2017, a $payment was remitted to Mr [redacted] ’s account, via the Sprint.com on-line services We spoke with Mr [redacted] on March 27, and informed him of our findingsWhile we regret that Mr [redacted] may disagree with our findings, we are confident that his account concerns were addressed and resolved to the best of our abilityShould Mr [redacted] have any additional questions pertaining to the information discussed herein, we urge him to contact the undersigned directly at the phone number noted below at his earliest convenienceWe further reviewed Mr [redacted] ’s account on March 30, and determined the March 16, payment was reversed on March 28, 2017, leaving Mr [redacted] ’s account closed with a balance due in the amount of $ If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Hakima W Hakima W Executive Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] outlined his recent experiences when attempting to update his banking information for automatic payments toward his Sprint account, addressing his defective phone charger, and requesting a rate plan analysis Mr [redacted] was dissatisfied with the customer service he received and is seeking Sprint to review his current plan and provide compensation for the out of pocket expense for the phone charger We spoke with Mr [redacted] on July 10, 17, and 31, 2017, and addressed his concerns During these conversations, Mr [redacted] ’s banking information has been updated, reimbursement provided for the cost of the charger purchased, and review of his current price plan With these actions, Mr [redacted] considers his complaint to be fully addressed and resolved We appreciate Mr [redacted] for taking the time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Sunday through Thursday between 1:p.mand 9:p.m., Central TimeSincerely, Charity HExecutive Services Associate Analyst CH/la

December 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX6239, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in once again bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] is requesting a percentage employee discount for her Unlimited Freedom planMs [redacted] requested that we apply the percentage discount to her plan We spoke with Ms [redacted] on December 7, 2017, and reiterated that in order to receive a discount through the Sprint WorksSM Program, upon activating new Sprint services, customers must provide proof of eligibility within days and must continue to revalidate that they remain eligible for this discount Customers are required to revalidate their eligibility for the discount when upgrading a device on subscriptions with an existing discount, and for subscriptions when months has passed since their previous validation Once eligibility is validated, customers are not prompted to validate eligibility again for at least months To complete the validation request customers may visit www.sprint.com/verify Should Ms [redacted] not complete the validation process, she will not receive the discount Additionally, we advised Ms [redacted] that once she submits her proof of eligibility and it is approved, she will receive a $discount on her Unlimited Freedom plan The Unlimited Freedom plan is not eligible for a percentage discount We previously offered to apply a credit of $to her account in lieu of the $discount for the previous months; however, Ms [redacted] declined our offer We further advised Ms [redacted] that she can qualify for an additional credit of $per line of service per month if she signs up and maintains both our auto pay and e-bill options While we regret that Ms [redacted] is not satisfied with our response, our position remains unchanged After discussing this matter with the Executive & Regulatory Services team, we are confident that Ms [redacted] ’ concern has been fully addressed and resolved to the best of our ability Consequently, all further inquiries regarding this matter will be met with the same response If we may be of further assistance with this matter, we can be reached by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I sent the following message to the representative from Sprint on March 9th, and have not received any response:-------------------------------Hi Sean, Thanks for the call yesterdayI received a message from Revdex.com this morning, asking me to accept or reject your responseAs I considered this request, I have to admit that although the issue with the promotional credit appears to have been fixed, I can't really say that Sprint's response has been adequateAs I mentioned to you on the phone, I have spent 20+ hours on the phone and in person dealing with this issueMy time is valuable, so for me to feel like this has been addressed to my full satisfaction, monetary compensation in the form of credit(s) on my bill would be appropriateAt a modest $per hour, that time I spent would be worth at least $Obviously you are under no obligation to make such compensation, but I wanted to make sure you understood my perspective on what it would take for me to feel full satisfied with Sprint's attention to this matter.-------------------------------- In order for me to accept Sprint's response, I will need them to address this concern Regards, [redacted]

May 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed dissatisfaction with the level of customer service that she received while trying to resolve a billing issue Ms [redacted] stated she was told by our retail representatives that she was eligible to get a free 8-inch tablet for a one-time fee of $ She further stated she was told the tablet will be free after that Ms [redacted] said she is still being billed for the $ As a result, Ms [redacted] is requesting that Sprint refund the additional money paid or provide store credit Our records reflect that on November 3, 2016, Ms [redacted] added the tablet line to her account via a 24-month installment billing option, with a $monthly chargeThe agreement was signed by Ms [redacted] During our discussion with Ms [redacted] on April 25, 2017, the information outlined above was explained to herMs [redacted] reiterated her dissatisfaction To demonstrate our commitment to excellence, we offered to cancel the installment billing agreement and adjust the $accelerated chargesMs [redacted] thanked us for the offer and accepted it We appreciate Ms [redacted] for taking the time to provide us with her experiences with our retail and customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused, and are happy that we were able to resolve Ms [redacted] ’s issueIf we can be of further assistance with this matter, Ms [redacted] can contact me by calling Sprint’s Executive & Regulatory Services department toll- free at ###-###-####, ext***, Monday Tuesday, Thursday and Friday, between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

January 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Ivan B [redacted] Sprint Account xxxxx2411, Susana EB [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry rebuttal of MrIvan B [redacted] on behalf of our account holder MsSusana B*** We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, MrB [redacted] stated his dissatisfaction with Sprint’s response to his previous inquiry MrB [redacted] stated that he was unable to upgrade his device via our Sprint website He stated that if he takes advantage of the upgrade in store he is required to pay a $upgrade fee He requested that he receive an Apple iPhone Plus device at no cost to him due to his issues experienced, and that his online ordering issue be resolved During our discussion with MrB [redacted] on December 29, 2017, we advised that we escalated his network ticket and we would follwith him On January 2, 2018, we attempted to contact MrB [redacted] to advise that the issue was still being investigated by our network team and that we would provide an update once issue is resolved Previously, MrB [redacted] informed us that he had already upgraded his device at his local store; however, he reiterated his dissatisfaction with his customer service experience and his inability to upgrade online Although we were unable to identify a Sprint-related issue, we previously offered a one-time $account credit as a gesture of goodwill MrB [redacted] accepted our offer and handling of the matter We respectfully declined his request to provide an Apple iPhone Plus device at no cost We appreciate MrB [redacted] for taking time to provide details of his customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value MrB [redacted] feedback and will utilize this input to improve our training and processes We regret any inconvenience this matter may have caused MrB*** If we can be of further assistance, MrB [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Twana Thomas Executive Services Analyst

March 1, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn the information provided, Mr [redacted] stated that he placed an online device order with VMU; however, his PayPal credit account was not charged, and his regular PayPal account that is set up with his banking institution was chargedMr [redacted] further stated that upon contacting VMU’s Customer Care department, he was advised that since the device had not shipped, his order would be canceled; however, it was not canceled and it shipped via Fed ExMr [redacted] further indicated that the device was eventually intercepted by VMU and he is now waiting on his refund since the equipment was confirmed as received by VMU’s warehouseMr [redacted] indicated that when he places his next order, he would like an equipment discount for the confusion During our discussion with Mr [redacted] on February 25, 2016, we advised that the registered payment method charged by PayPal did not result from an error on the part of VMU, and that his refund concern must be resolved with PayPal directlyHowever, as a courtesy, we offered to apply a credit to his girlfriend’s account to offset one month of service charges if he purchases a VMU deviceMr [redacted] accepted our offer and stated that he will contact our office directly after he purchases the device to receive the credit We regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Shannon P Executive Services Analyst

Sprint is in receipt of the above referenced inquiry of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] states that she canceled her two subscriptions because she was not satisfied with the level of network coverage in her areaShe states that she was unable to make or receive calls outside of her home, while utilizing Sprint’s networkAs a result, Ms [redacted] requests that we credit the Early Termination Fees that were assessed to her account because she was not able to fully use the service Sprint has reviewed Ms***’s complaint and notes that, our Engineering department investigated her coverage concerns and confirmed that Sprint provides good coverage in the referenced areaAdditionally, our Engineering department determined that there are no known network issues in Ms***’s service area Please note as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our controlWireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures Although we were unable to duplicate her issues, in an effort to reach an amicable resolution, we agreed to credit the Early Termination Fees that were assessed to her account with the condition that she pays the remaining balanceMs [redacted] accepted our offer and we applied credits totaling $and processed a payment for $As a result, the account is closed and reflects a zero balance Sprint is committed to providing exceptional customer service at all times and offer our assurance that Ms***’s experience is not indicative of the level of service we expect from our employeesThe feedback she provided regarding her experience has been forwarded to the appropriate managerial staff for further review If we may be of further assistance with these matters, please contact us by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### or you can contact me directly at ###-###-####We are available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central Time Sincerely Tobias T Executive Services Analyst

May 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate your assistance in bringing her equipment concerns to our attention According to the information provided, Mr [redacted] stated that he has experienced problems connecting to the Sprint network and dropping calls As a result, he is requesting that Sprint fix the network problems he is experiencing and apply a credit to his account for the inconvenience We appreciate Mr [redacted] for providing us with the details of his service experienceDuring our discussion with Mr [redacted] on May 23, 2017, we advised him that we constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers Based upon our initial review of Mr [redacted] ’s local calling area, our network appears to be operating within parameters and there are no network outages or impairments that would appear to be impacting the service However, in an effort to better pinpoint his experience, his concerns were escalated to our technical support team who is working directly with Mr [redacted] to troubleshoot and isolate any issues that may be impacting his service Mr [redacted] ’s account will remain in an “escalated status” with our office until our technical support team has completed its investigation We will follow up with Mr [redacted] to ensure that a final resolution has been achieved no later than May 31, Although, we were unable to identify a network issue upon our initial review of Mr [redacted] ’s local calling area in an effort to eliminate a source of customer dissatisfaction we applied credits totaling $to Mr [redacted] ’s account on May 23, 2017, to offset a portion of the monthly service charges incurredMr [redacted] expressed his satisfaction with this resolutionIf Mr [redacted] has questions regarding this issue prior to our scheduled follow up, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central TimeSincerely, Sean [redacted] Executive Services Analyst

September 18, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12302012-Rebuttal, [redacted] Account xxxxxx Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr [redacted] ’s contacting your agency once againIn his rebuttal, Mr [redacted] reiterated his dissatisfaction with our not rescinding his contractual obligation with Sprint and providing a refund he believes is owed to him We regret any remaining misunderstanding that may exist related to the processing of Mr [redacted] ’s contract buyout prepaid cards, which led to his initial Revdex.com filingAs outlined in our August 25, 2017, response to that inquiry, our records reflect that Mr [redacted] activated his Sprint services on April 1, 2017, and that, upon his submission of the necessary paperwork, his promotional prepaid cards were to be mailed out after days of that dateHowever, we identified that his cards were shipped to an incorrect address on three different occasions due to an inadvertent keying errorFor the sake of caution, we withheld further processing of his prepaid cards in order to thoroughly investigate the matter Our records further reflect that, on August 7, 2017, we processed checks in the amounts of $and $for Mr [redacted] and mailed them to his confirmed addressDuring our August and 16, 2017, conversations with Mr [redacted] , we provided the information outlined aboveIn addition, we offered a $service credit as a one-time courtesy due to the delay in processing his promotional reimbursement Mr [redacted] indicated his understanding of the information provided and accepted our offerWe applied the credit to his account as agreed and informed him that he should receive his above-noted checks within the next seven to ten daysMr [redacted] expressed his satisfaction with our resolutionHowever, subsequent to those conversations, Mr [redacted] again brought his initial concerns to our attention via this rebuttal and under separate coverOn September 8, 2017, we again attempted to discuss the information outlined above and to address any remaining concerns he may have related to his disputeAt that time, he declined to speak with us and advised that he was pursuing the matter via other means While we believe that we fully addressed Mr [redacted] ’s reported concerns and regret his continued dissatisfaction, we respect his request that we not contact him further regarding this inquiryIf we can be of further assistance with these issues, or if Mr [redacted] would like to provide additional information for our consideration, he is welcome to contact the Executive Services Analyst currently assigned to his account, Romualdo F., by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, extension He is available Monday through Friday from a.mto p.m., Eastern Time Sincerely, Beatrice R Executive Services Analyst

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he recently completed a change of ownership and had a Sprint account activated in his name At the time that the change was completed, his last name was inadvertently misspelled Mr [redacted] requested that we correct the spelling of his last name During our conversation with Mr***, we confirmed that we corrected the spelling of his last name on July 31, We advised Mr [redacted] that he will see this change reflected on his August invoice Please note that Sprint does not report directly to the credit bureaus We regret any inconvenience this matter may have caused If Mr [redacted] has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala CExecutive Services Analyst

July 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] H [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] on behalf of Sprint account holder Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In Mr***’ inquiry, he disputed charges assessed to Ms***’ Sprint account for a tablet device and service that our representatives presented to him and Ms [redacted] as being free He requested that we remove all charges related to that equipment and service from Ms***’ Sprint account We regret any possible misunderstanding that may have occurred related to the device and rate plan charges associated with Ms***’ referenced tablet line of service Our records show that the matter was previously addressed by members of a specialized escalations team who agreed to terminate her tablet services and to arrange for the return of her tablet device to us in exchange for our canceling the corresponding equipment financing agreement that she accepted on June 11, We also confirmed that Ms***’ returned device was received in our warehouse on July 1, 2017, and that, on that date, credits totaling $were applied to her account to offset the device financing cancelation charges, as agreed During our July 12, 2017, conversation with Mr***, we explained the information outlined above and advised that, although we were unable to identify any error on the part of Sprint related to this matter, we applied additional credits totaling $to Ms***’ account to offset one month’s service charges, leaving her account with a current balance of $ Mr [redacted] indicated his satisfaction with our resolution We regret any inconvenience this matter may have caused but are pleased that we were able to resolve Mr***’ reported concerns to his satisfaction If we can be of further assistance with this concern, he or Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Wednesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Katherine DExecutive Services Analyst