Initial Business Response /* (1000, 5, 2015/07/24) */
I apologize for the newspaper start at your address. The address,[redacted] in St. Paul, has been coded for no further starts. Please let me know if further assistance is needed.
I have added you to the exception list for our Bulldog Bargains product. There is no subscription at your address ([redacted]) and hasn't been one since 2015, I can only guess it's the Bulldog Bargains and you will be removed from that delivery immediately.
Initial Business Response /* (1000, 5, 2015/05/21) */
I apologize for the unwanted Pioneer Press newspapers delivered to your home at ***. There has been no assigned sample papers at this address since August of 2014. I sent a notice to the carrier that you are not a subscriber and...
to cease delivery of the paper to your address. I also added a note to the address stating - Do Not Deliver Here. Please let me know if you have any further issues with delivery.
All of our promotional material should state that the offer is valid for new subscribers only. I looked at the most recent form being used by that sales source and you are right, it does NOT state that. I will honor your request for the GFTCRD16, $26 for 52 weeks Wednesday, Thursday and Sunday. All I need from you is an email address. If you will contact our customer service department @ ###-###-#### with your email address we can process the gift card. I apologize for the miscommunication.
I do apologize for the confusion with your newspaper account. The CSR was correct in that when we have a rate increase everyone is subject to that change. We do not wish to loose subscribers therefore I will honor your subscription to the original expire date and again I apologize for...
Our records indicate that the refund went to the checking account associated with Pioneer Press account. I have contacted our Shared Service Center as the payment has not been received. They are contacting Wells Fargo in search of the refund and will reissue if necessary.
Initial Business Response /* (1000, 8, 2015/08/12) */
I am sorry that this newspaper was delivered to your home. I removed the balance and put a note on your address that no further newspapers be started at your address.
Initial Business Response /* (1000, 8, 2015/10/08) */
Our policy is that if the paper is stopped for 14 days or more a credit can be issued (service extended). I will find out who is giving out false information and make sure they understand the policy moving forward.
Please accept my apology for...
this error and I will make sure that your vacations over 14 are credited correctly.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/08) */
Initial Business Response /* (1000, 5, 2015/06/19) */
This phone number ([redacted]) has been added to our internal do not call files and I have instruct our telemarketing vendors to do the same. I apologize for the disturbance.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
Thank you for finally responding as this was my second Revdex.com complaint. Please make note, I will file again should the calls resume as they stopped for a couple months after the last complaint and then started up with equal frequency as when I originally complained.
However, you have not addressed the issue of the use of robo-dialers which is illegal in the state of MN. The callers start talking after the system recognizes a voice. In my case, I have several recorded messages on my answering machine where the person clearly did not understand the call had been answered a machine and began talking like they were starting a conversation with a live person. This must be addressed. It may be necessary for your practices to be reported to the MN Attorney General's office in order to have it stopped, but be aware, that type of system is not legal to use to call residents in the state of Minnesota.
Initial Business Response /* (1000, 5, 2016/01/08) */
I apologize for the missing Sunday newspapers. I have notified the distributor responsible for the delivery in Apple Valley that there is a problem with your Sunday delivery and to do whatever is necessary to get this service fixed. ...
Initial Consumer Rebuttal /* (3000, 7, 2016/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue has not been resolved. Again today (Sunday 1/10/16) I did not receive my newspaper.
Final Business Response /* (1000, 16, 2016/02/03) */
This is totally unacceptable and I apologize again. The upper management team involved with this distributor is seeking a resolution to this missing Sunday delivery.
Per your request, the full amount paid for the additional Sunday newspapers has been transferred to your one Sunday newspaper Subscription. I do apologize for the lack of delivery for your additional Sunday copies despite repeated attempts to rectify the situation. Thank you for your...
This delivery was a sample paper which should have been preceded by a post card in the mail. The paper has been stopped and the address flagged not to receive further samples.
The direct mail offer for the Thursday + Sunday paper for $10 for the year was for new subscribers only. Your $10.00 was applied to your current subscription which now has a past due balance of $46.16. If you pay the past due I will cancel the current subscription and honor the...
Initial Business Response /* (1000, 5, 2016/01/08) */
I apologize for the missing Sunday newspapers. I will reach out to the person responsible for this delivery to ensure future deliveries. If you miss a paper and call in before 10:00 you should receive a replacement newspaper. The people...
responsible for this duty will be notified as well.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This offer was made on January 8th, 2016. On January 10 I once again received no delivery of the Sunday paper I was promised. This once again was entered on the customer service site. I received no response or replacement paper. They received their payment up front I have had to spend an additional $16.50 for something that was paid for for 52 weeks. Out of 21 weeks they have less than 50% delivery service and have failed to once provide a replacement paper.
Final Consumer Response /* (3000, 13, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sunday February 7th the paper was delivered by the carrier but it was deliberately thrown under a vehicle that was parked on the left side of my driveway. We have vehicles on the driveway but the middle is always car free. Neighbors in my culdesac all had their papers delivered in a non retaliatory manner. Last week it was delivered on the curb in front of our neighbors mail box. With service or the lack thereof like I have received I would prefer to go get my own paper. Please cancel my subscription and refund the $26 or at least the $17.50 I have had to pay as a result of the missed deliveries.
Final Business Response /* (4000, 15, 2016/02/12) */
I will cancel your newspaper subscription as the carrier does not honor your placement request. A refund will be sent next week. I am sorry that we have lost a good customer. Perhaps when a new carrier is hired we can revisit your subscription.
Initial Business Response /* (1000, 13, 2015/11/20) */
I have spoken to both Mr. & Mrs. [redacted] in the past and have done what I could to improve their service. The situation has now been escalated to the VP of Circ for additional assistance in resolving the missing paper issue moving forward. ...
Please keep us informed.
Initial Consumer Rebuttal /* (3000, 15, 2015/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure what Mr.& Mrs. they claim to have spoken to, but since this complaint has been entered, we have not heard from anyone at the Pioneer Press. Weekday delivery has been ok, although the paper isn't placed where we have requested, at this point, we are just glad that we receive it. Sunday paper has been delivered the last couple of weeks, but missing again this Sunday Nov. 29th. Left a message - recording said they would send one out - we'll see if that happens.
Initial Business Response /* (1000, 5, 2015/07/22) */
I am sorry that the Sunday newspaper was not delivered to your daughter. I set in process the refund of $20.00 to go back to you at your address in Inver Grove Heights. The refund should be sent to you in 10-14 business days.
Initial Business Response /* (1000, 5, 2015/07/02) */
I am sorry for the frustration you have experied with our rating system. We have many many rates and I can help you with your rate. Please feel free to contact me to discuss, Sharon [redacted], [redacted].
Initial Consumer Rebuttal /*...
(2000, 7, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were offered a new rate HALF of what we were previously billed. We have accepted their offer of $234.00 per year so will close our complaint. This STILL seems like a scam and think someone should do some investigating.
Initial Business Response /* (1000, 8, 2015/10/08) */
Today is another rain day, I hope that your newspaper arrived dry, I will call to check on it. The carriers do not have time to tie a knot in every paper but they should be placing the paper somewhere near the house where it will be dry and...
secure no matter what the weather. I apologize for the wet papers.
Initial Business Response /* (1000, 5, 2015/07/24) */
I apologize for the newspaper start at your address. The address,[redacted] in St. Paul, has been coded for no further starts. Please let me know if further assistance is needed.
I have added you to the exception list for our Bulldog Bargains product. There is no subscription at your address ([redacted]) and hasn't been one since 2015, I can only guess it's the Bulldog Bargains and you will be removed from that delivery immediately.
Initial Business Response /* (1000, 5, 2015/05/21) */
I apologize for the unwanted Pioneer Press newspapers delivered to your home at ***. There has been no assigned sample papers at this address since August of 2014. I sent a notice to the carrier that you are not a subscriber and...
to cease delivery of the paper to your address. I also added a note to the address stating - Do Not Deliver Here. Please let me know if you have any further issues with delivery.
All of our promotional material should state that the offer is valid for new subscribers only. I looked at the most recent form being used by that sales source and you are right, it does NOT state that. I will honor your request for the GFTCRD16, $26 for 52 weeks Wednesday, Thursday and Sunday. All I need from you is an email address. If you will contact our customer service department @ ###-###-#### with your email address we can process the gift card. I apologize for the miscommunication.
A permanent stop was put on this address on June 1, 2016. The balance is zero.
I do apologize for the confusion with your newspaper account. The CSR was correct in that when we have a rate increase everyone is subject to that change. We do not wish to loose subscribers therefore I will honor your subscription to the original expire date and again I apologize for...
any frustration this may have caused.
Our records indicate that the refund went to the checking account associated with Pioneer Press account. I have contacted our Shared Service Center as the payment has not been received. They are contacting Wells Fargo in search of the refund and will reissue if necessary.
Initial Business Response /* (1000, 8, 2015/08/12) */
I am sorry that this newspaper was delivered to your home. I removed the balance and put a note on your address that no further newspapers be started at your address.
Initial Business Response /* (1000, 8, 2015/10/08) */
Our policy is that if the paper is stopped for 14 days or more a credit can be issued (service extended). I will find out who is giving out false information and make sure they understand the policy moving forward.
Please accept my apology for...
this error and I will make sure that your vacations over 14 are credited correctly.
Initial Consumer Rebuttal /* (2000, 9, 2015/10/08) */
Initial Business Response /* (1000, 5, 2015/06/19) */
This phone number ([redacted]) has been added to our internal do not call files and I have instruct our telemarketing vendors to do the same. I apologize for the disturbance.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
Thank you for finally responding as this was my second Revdex.com complaint. Please make note, I will file again should the calls resume as they stopped for a couple months after the last complaint and then started up with equal frequency as when I originally complained.
However, you have not addressed the issue of the use of robo-dialers which is illegal in the state of MN. The callers start talking after the system recognizes a voice. In my case, I have several recorded messages on my answering machine where the person clearly did not understand the call had been answered a machine and began talking like they were starting a conversation with a live person. This must be addressed. It may be necessary for your practices to be reported to the MN Attorney General's office in order to have it stopped, but be aware, that type of system is not legal to use to call residents in the state of Minnesota.
Initial Business Response /* (1000, 5, 2016/01/08) */
I apologize for the missing Sunday newspapers. I have notified the distributor responsible for the delivery in Apple Valley that there is a problem with your Sunday delivery and to do whatever is necessary to get this service fixed. ...
Initial Consumer Rebuttal /* (3000, 7, 2016/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue has not been resolved. Again today (Sunday 1/10/16) I did not receive my newspaper.
Final Business Response /* (1000, 16, 2016/02/03) */
This is totally unacceptable and I apologize again. The upper management team involved with this distributor is seeking a resolution to this missing Sunday delivery.
Per your request, the full amount paid for the additional Sunday newspapers has been transferred to your one Sunday newspaper Subscription. I do apologize for the lack of delivery for your additional Sunday copies despite repeated attempts to rectify the situation. Thank you for your...
patience and continued readership.
This delivery was a sample paper which should have been preceded by a post card in the mail. The paper has been stopped and the address flagged not to receive further samples.
The direct mail offer for the Thursday + Sunday paper for $10 for the year was for new subscribers only. Your $10.00 was applied to your current subscription which now has a past due balance of $46.16. If you pay the past due I will cancel the current subscription and honor the...
Thursday/Sunday offer.
Initial Business Response /* (1000, 5, 2016/01/08) */
I apologize for the missing Sunday newspapers. I will reach out to the person responsible for this delivery to ensure future deliveries. If you miss a paper and call in before 10:00 you should receive a replacement newspaper. The people...
responsible for this duty will be notified as well.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This offer was made on January 8th, 2016. On January 10 I once again received no delivery of the Sunday paper I was promised. This once again was entered on the customer service site. I received no response or replacement paper. They received their payment up front I have had to spend an additional $16.50 for something that was paid for for 52 weeks. Out of 21 weeks they have less than 50% delivery service and have failed to once provide a replacement paper.
Final Consumer Response /* (3000, 13, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sunday February 7th the paper was delivered by the carrier but it was deliberately thrown under a vehicle that was parked on the left side of my driveway. We have vehicles on the driveway but the middle is always car free. Neighbors in my culdesac all had their papers delivered in a non retaliatory manner. Last week it was delivered on the curb in front of our neighbors mail box. With service or the lack thereof like I have received I would prefer to go get my own paper. Please cancel my subscription and refund the $26 or at least the $17.50 I have had to pay as a result of the missed deliveries.
Final Business Response /* (4000, 15, 2016/02/12) */
I will cancel your newspaper subscription as the carrier does not honor your placement request. A refund will be sent next week. I am sorry that we have lost a good customer. Perhaps when a new carrier is hired we can revisit your subscription.
Initial Business Response /* (1000, 13, 2015/11/20) */
I have spoken to both Mr. & Mrs. [redacted] in the past and have done what I could to improve their service. The situation has now been escalated to the VP of Circ for additional assistance in resolving the missing paper issue moving forward. ...
Please keep us informed.
Initial Consumer Rebuttal /* (3000, 15, 2015/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not sure what Mr.& Mrs. they claim to have spoken to, but since this complaint has been entered, we have not heard from anyone at the Pioneer Press. Weekday delivery has been ok, although the paper isn't placed where we have requested, at this point, we are just glad that we receive it. Sunday paper has been delivered the last couple of weeks, but missing again this Sunday Nov. 29th. Left a message - recording said they would send one out - we'll see if that happens.
Initial Business Response /* (1000, 5, 2015/07/22) */
I am sorry that the Sunday newspaper was not delivered to your daughter. I set in process the refund of $20.00 to go back to you at your address in Inver Grove Heights. The refund should be sent to you in 10-14 business days.
Initial Business Response /* (1000, 5, 2015/07/02) */
I am sorry for the frustration you have experied with our rating system. We have many many rates and I can help you with your rate. Please feel free to contact me to discuss, Sharon [redacted], [redacted].
Initial Consumer Rebuttal /*...
(2000, 7, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were offered a new rate HALF of what we were previously billed. We have accepted their offer of $234.00 per year so will close our complaint. This STILL seems like a scam and think someone should do some investigating.
This invoice has been removed from the system, you owe nothing. Please contact me directly should you have any future issues (###-###-####)
Initial Business Response /* (1000, 8, 2015/10/08) */
Today is another rain day, I hope that your newspaper arrived dry, I will call to check on it. The carriers do not have time to tie a knot in every paper but they should be placing the paper somewhere near the house where it will be dry and...
secure no matter what the weather. I apologize for the wet papers.