This address has been coded not to accept future starts and has been included on our "Do Not Call" files.There is no balance owed.I apologize for this miscommunication
Your account was stopped on 11/30/and on 1/11/we received a payment We changed computer systems on 3/27/which caused your paper to restart (the payment received after the stopped made the system think you should be restarted) The account was stopped on 6/15/ There is
no balance owed on this account and the paper is stopped The arbitration letter went out to all active subscribers as of 6/1/16, which you were at that time I apologize for the confusion
Both address are coded as "no sample paper delivery" as well as "no starts" This should stop any deliveries moving forward I apologize for the sample deliveries
I have sent a notice to the agent responsible for your address in Eagan in an attempt to resolve the service issue I will be sure that the full amount paid ($in March of 2015) is on the account Please let us know if your paper is missed moving forward Our customer service
phone number is ###-###-#### or email us at [email protected] and will will address the missed paper immediately
Initial Business Response /* (1000, 5, 2015/07/02) */
The balance of $has been deleted and there will be no more billings sent to this non subscriberI apologize for the confusion
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
This is not an acceptable responseI want to know why I was subscribed and sent a bill in the first place
I apologize for this error with starts at your old address I have coded your account so that no more papers are started/delivered Please let me know if further assistance is required, Sharon @ ###-###-####
Initial Business Response /* (4000, 8, 2015/09/24) */
I am sorry that we were unable to resolve your delivery issuesWe have had several challenges with our service since our change in distributionThings are improving so I hope we can earn your business back in the future
Initial Consumer
Rebuttal /* (3000, 10, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ended up cancelling subscription on the 13th the sunday without a paperTwo days after I cancelled the paper the StPaul Pioneer Press called and offered me the Sunday paper for three times the priceWhat a joke! No you will not have my business back and I will try an convince my neighbors/friends to cancel their paper and switch to Mpls Star and Trib I will do my best and work to accomplish this!
Initial Business Response /* (1000, 5, 2015/05/26) */
I am sorry that your newspaper subscription did not start as orderedThe $will be refunded this week or next depending on if there is a delay due to the Memorial Day holiday this week
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not reimbursed the money they tookTheir response was last week on Tuesday and I have yet to receive the reimbursment promised to meAnd I have been receiving prank phone calls from themNumber that ***No messages ever left but ongoing hassleThey have No intentions of returning my money regardless of statements set to you
Final Business Response /* (4000, 11, 2015/06/19) */
A hand refund in the amount of $was mailed June 11, I apologize for the delay
I am rejecting this response because:
Horrible customer service. You have not given an explanation why this is occurring, just like on the telephone. I am demanding a full and complete refund of my pre-paid subscription. Thank you.
Initial Business Response /* (1000, 5, 2015/05/21) */
The refund for $10.00 is in process and should be sent next week (5/28/15). I apologize for the delay.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I...
do not want my case closed on May 30th. I have been promised a check for a refund before. I do not want my case closed until I recieve the check.
Once the check comes I will accept the response from the Pioneer Press. But have been promised this before and not seen the check.
Final Consumer Response /* (2000, 18, 2015/06/29) */
This has been resolved!
I double checked to be sure this phone number is on our do not call files. I will send a reminder email to both of our telemarketing vendors to be sure no more calls are made. I apologize for this disturbance.
I am rejecting this response because: I started cancelling prior to July. The July cancellation was the third attempt to cancel. I had written a letter on the bill that came prior to that as well as called customer service two times. It is Twin Cities Pioneer Press fault in refusing to allow me to cancel! I will never pay. I have perfect credit. I will let this stay out there. That is how strongly I feel victimized by Twin Cities Pioneer Press!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept this with the provision service improves. If not, I will just discontinue my subscription.
I apologize for the newspaper starts are your address Please know that there is no active subscriptions and there is no money owed on this account
This address has been coded not to accept future starts and has been included on our "Do Not Call" files.There is no balance owed.I apologize for this miscommunication
Your account was stopped on 11/30/and on 1/11/we received a payment We changed computer systems on 3/27/which caused your paper to restart (the payment received after the stopped made the system think you should be restarted) The account was stopped on 6/15/ There is
no balance owed on this account and the paper is stopped The arbitration letter went out to all active subscribers as of 6/1/16, which you were at that time I apologize for the confusion
Both address are coded as "no sample paper delivery" as well as "no starts" This should stop any deliveries moving forward I apologize for the sample deliveries
I have sent a notice to the agent responsible for your address in Eagan in an attempt to resolve the service issue I will be sure that the full amount paid ($in March of 2015) is on the account Please let us know if your paper is missed moving forward Our customer service
phone number is ###-###-#### or email us at [email protected] and will will address the missed paper immediately
Initial Business Response /* (1000, 5, 2015/07/02) */
The balance of $has been deleted and there will be no more billings sent to this non subscriberI apologize for the confusion
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
This is not an acceptable responseI want to know why I was subscribed and sent a bill in the first place
I apologize for this error with starts at your old address I have coded your account so that no more papers are started/delivered Please let me know if further assistance is required, Sharon @ ###-###-####
Initial Business Response /* (4000, 8, 2015/09/24) */
I am sorry that we were unable to resolve your delivery issuesWe have had several challenges with our service since our change in distributionThings are improving so I hope we can earn your business back in the future
Initial Consumer
Rebuttal /* (3000, 10, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ended up cancelling subscription on the 13th the sunday without a paperTwo days after I cancelled the paper the StPaul Pioneer Press called and offered me the Sunday paper for three times the priceWhat a joke! No you will not have my business back and I will try an convince my neighbors/friends to cancel their paper and switch to Mpls Star and Trib I will do my best and work to accomplish this!
Initial Business Response /* (1000, 5, 2015/05/26) */
I am sorry that your newspaper subscription did not start as orderedThe $will be refunded this week or next depending on if there is a delay due to the Memorial Day holiday this week
Initial Consumer Rebuttal /* (3000, 7, 2015/06/02)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not reimbursed the money they tookTheir response was last week on Tuesday and I have yet to receive the reimbursment promised to meAnd I have been receiving prank phone calls from themNumber that ***No messages ever left but ongoing hassleThey have No intentions of returning my money regardless of statements set to you
Final Business Response /* (4000, 11, 2015/06/19) */
A hand refund in the amount of $was mailed June 11, I apologize for the delay
I am rejecting this response because: I just received another notice to request payment of 13.04, which I have attached in the attachment.
I left a message for the customer to clarify the refund amount. As soon as I hear from her I will process the refund.
I will honor the original service for Wed, Thurs, Fri & Sun.
I am rejecting this response because:
Horrible customer service. You have not given an explanation why this is occurring, just like on the telephone. I am demanding a full and complete refund of my pre-paid subscription. Thank you.
As I understand it, this check has been delivered to the customer.
I ensured that there is no active subscription nor is there any balance owed. I also checked that the address is listed as NO STARTS and NO CALLS.
Initial Business Response /* (1000, 5, 2015/05/21) */
The refund for $10.00 is in process and should be sent next week (5/28/15). I apologize for the delay.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I...
do not want my case closed on May 30th. I have been promised a check for a refund before. I do not want my case closed until I recieve the check.
Once the check comes I will accept the response from the Pioneer Press. But have been promised this before and not seen the check.
Final Consumer Response /* (2000, 18, 2015/06/29) */
This has been resolved!
I double checked to be sure this phone number is on our do not call files. I will send a reminder email to both of our telemarketing vendors to be sure no more calls are made. I apologize for this disturbance.
This address is listed not to receive any starts and there is no balance owed.
I am rejecting this response because: I started cancelling prior to July. The July cancellation was the third attempt to cancel. I had written a letter on the bill that came prior to that as well as called customer service two times. It is Twin Cities Pioneer Press fault in refusing to allow me to cancel! I will never pay. I have perfect credit. I will let this stay out there. That is how strongly I feel victimized by Twin Cities Pioneer Press!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept this with the provision service improves. If not, I will just discontinue my subscription.