Initial Business Response /* (1000, 5, 2015/12/09) */
I'm sorry that you have experienced poor delivery of your newspaper. I will work with the staff to get this fixed immediately. I don't show any notes on the account regarding a property damage claim. When did this happen and has the screen...
been repaired. I can credit your newspaper account for the damage then charge the delivery person or if you can provide me with a receipt I can request a check be sent to you for the damage. Please let me know how we can best resolve the matter. Sharon, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contacted [redacted] on 12/10/15 via voicemail & left message with our name and phone number. Asked for her email so we could scan a copy of the letter and the screen repair bill that was previously sent to the Pioneer Press. 4 business days later and we have no response.
Newspaper continues to be delivered somewhere on driveway/lawn. Yesterday it was soaking wet from the rain and had to be tossed out. Unacceptable.
Final Consumer Response /* (2000, 25, 2016/02/11) */
Final Business Response /* (4000, 22, 2016/02/11) */
I received confirmation from The [redacted]'s that they have received their property damage reimbursement check. Again, I apologize for the long delay in that return.
Initial Business Response /* (1000, 5, 2016/02/13) */
I have flagged this address as a "no sample delivery" so no more sample papers will be delivered. I don't see newspaper starts other than sample papers at the address. I apologize for the sample delivery.
Initial Consumer Rebuttal /* (2000,...
Initial Business Response /* (1000, 8, 2016/01/07) */
I will honor this yearly subscription, the expiration date is now May 5, 2016. It looks like an error occurred with the original rate applied to the account. I apologize for the error.
Initial Consumer Rebuttal /* (2000, 10, 2016/01/08)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been a long time customer of the pioneer press. Thank you for correcting this error that occurred with my account.
I am rejecting this response because: [redacted] complaint for St Paul Pioneer Press won't refund my money. account [redacted], they told you they processed it May 13, now 10 days and no refund. I cancelled this March 10, they lied
Final Consumer Response /* (2000, 6, 2015/09/06) */
I received a response from the St. Paul Pioneer Press customer service stating that the carrier was contacted to resume delivery and that all missed deliveries have been credited back to my account and extended the subscription.
Initial Business Response /* (1000, 8, 2016/02/12) */
I notified the distributor who delivers in North Branch to speak to the carrier so that you are not missed moving forward. I apologize for the poor service.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/16) */
I am sorry for the difficulties you encountered in cancelling your subscription. Invoices do not come to customer service, they are sent to a payment center so that message did not get through to us. I put a stop on the account effective immediately. There is a balance due of...
$85.09 of which I will cover the past month of unsuccessful attempt to contact us via email and voicemail.
Initial Business Response /* (1000, 5, 2015/06/19) */
We have a new distributor in your area that started on Jun 8. They have had some challenges but seem to be improving daily. I sent an escalated complaint regarding your service instructing them to verify each delivery list ensuring that you...
The agent will be hand delivering the check to the customer on January 16, 2018. He said that he mailed a check to her in the past, although it was never cashed (may have been lost), so it was going to bring the check to her personally.
Initial Business Response /* (1000, 12, 2015/11/20) */
The phone number ([redacted]) has been added to our internal do not call files and both of our telemarketing vendors have been notified to do the same. I will make sure they they comply with this request. My apologizes for the...
disturbance.
Initial Consumer Rebuttal /* (2000, 14, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize for the past errors with delivery of a newspaper to your home. We have your account labeled as "DO NOT START". I do not see any subscription since the error in May, I will reach out to the carrier to be sure he is not missing someone and delivering to you by mistake.
Initial Business Response /* (1000, 8, 2016/02/13) */
I put a not on this address ([redacted]) so that no further sample papers are delivered. I will also as the carrier to stop and pick up any paper laying outside your home. I apologize for the unwanted sample papers that were...
I apologize for the error with your newspaper subscription. I deleted the $16.40 on your account. I also fixed your address so that is now shows you at [redacted] instead of [redacted].
Initial Business Response /* (1000, 8, 2015/08/12) */
I apologize for the trouble getting your newspaper started. I see the paper was supposed to start on June 28. I have credited your account back to the start date so from today it will be active for 26 weeks of service. Please let me know if...
you have any further problems with your service, Sharon, 651-228-5157.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still having trouble with the paper on Thursday. I call and ask for it to be delivered again but it doesn't come. I don't know why it's this difficult to get to me. I had impeccable service up to a year ago when my delivery guy quit. He had it there before I got up and was there everytime for at least 5 years. I guess customer service is a thing of the past. To much expectations.
This is a sample subscription that started on July 28. I put an immediate stop on it and flagged the address so that there are no further samples delivered to your home.
Initial Business Response /* (1000, 8, 2015/07/02) */
The reason the refund hasn't been sent is that we do not refund any account with balances under $10.00 and this balance is $4.01. I apologize if this information has not been provided to you in the past. The service in Woodbury continues to...
improve with an better carrier force so if you reconsider your $4.01 will still be on the account.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never subscribe to the pioneer press again. What my money back. Done dealing with their lies and poor service. Customer service supervisor ok'd the refund. Was told twice refund was ok'd and should get refund any day. That's been over two months ago now will only settle for my $4.01 back.
Final Business Response /* (4000, 12, 2015/07/08) */
There was only $4.01 left on the account. We do not refund anything under $10.00 as a rule. An an exception, a hand refund was processed on July 2, 2015.
Initial Business Response /* (1000, 5, 2015/07/02) */
This is what my research regarding account [redacted] tells me. As you state, the funds for this account ran out on 2/23/15. We did not receive communication to discontinue the subscription, which is what is required, so the subscription...
continued. I do see that a vacation stop/restart was entered through our website in March of 2015 and an automated stop occurred on May 25, 2015 for non payment.
This final bill is for papers received between 2/23/15 and 5/25/15 minus the week of vacation.
Please feel free to contact us if there is further communication regarding this situation, [redacted].
Initial Business Response /* (1000, 5, 2015/12/09) */
I'm sorry that you have experienced poor delivery of your newspaper. I will work with the staff to get this fixed immediately. I don't show any notes on the account regarding a property damage claim. When did this happen and has the screen...
been repaired. I can credit your newspaper account for the damage then charge the delivery person or if you can provide me with a receipt I can request a check be sent to you for the damage. Please let me know how we can best resolve the matter. Sharon, [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contacted [redacted] on 12/10/15 via voicemail & left message with our name and phone number. Asked for her email so we could scan a copy of the letter and the screen repair bill that was previously sent to the Pioneer Press. 4 business days later and we have no response.
Newspaper continues to be delivered somewhere on driveway/lawn. Yesterday it was soaking wet from the rain and had to be tossed out. Unacceptable.
Final Consumer Response /* (2000, 25, 2016/02/11) */
Final Business Response /* (4000, 22, 2016/02/11) */
I received confirmation from The [redacted]'s that they have received their property damage reimbursement check. Again, I apologize for the long delay in that return.
Initial Business Response /* (1000, 5, 2016/02/13) */
I have flagged this address as a "no sample delivery" so no more sample papers will be delivered. I don't see newspaper starts other than sample papers at the address. I apologize for the sample delivery.
Initial Consumer Rebuttal /* (2000,...
7, 2016/02/16) */
This subscription is stopped and the balance owed has been deleted. I apologize for any frustration this may have caused.
Initial Business Response /* (1000, 8, 2016/01/07) */
I will honor this yearly subscription, the expiration date is now May 5, 2016. It looks like an error occurred with the original rate applied to the account. I apologize for the error.
Initial Consumer Rebuttal /* (2000, 10, 2016/01/08)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been a long time customer of the pioneer press. Thank you for correcting this error that occurred with my account.
I am rejecting this response because: [redacted] complaint for St Paul Pioneer Press won't refund my money. account [redacted], they told you they processed it May 13, now 10 days and no refund. I cancelled this March 10, they lied
Final Consumer Response /* (2000, 6, 2015/09/06) */
I received a response from the St. Paul Pioneer Press customer service stating that the carrier was contacted to resume delivery and that all missed deliveries have been credited back to my account and extended the subscription.
Initial Business Response /* (1000, 8, 2016/02/12) */
I notified the distributor who delivers in North Branch to speak to the carrier so that you are not missed moving forward. I apologize for the poor service.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/16) */
I am sorry for the difficulties you encountered in cancelling your subscription. Invoices do not come to customer service, they are sent to a payment center so that message did not get through to us. I put a stop on the account effective immediately. There is a balance due of...
$85.09 of which I will cover the past month of unsuccessful attempt to contact us via email and voicemail.
Initial Business Response /* (1000, 5, 2015/06/19) */
We have a new distributor in your area that started on Jun 8. They have had some challenges but seem to be improving daily. I sent an escalated complaint regarding your service instructing them to verify each delivery list ensuring that you...
are not missed moving forward.
The agent will be hand delivering the check to the customer on January 16, 2018. He said that he mailed a check to her in the past, although it was never cashed (may have been lost), so it was going to bring the check to her personally.
Initial Business Response /* (1000, 12, 2015/11/20) */
The phone number ([redacted]) has been added to our internal do not call files and both of our telemarketing vendors have been notified to do the same. I will make sure they they comply with this request. My apologizes for the...
disturbance.
Initial Consumer Rebuttal /* (2000, 14, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize for the past errors with delivery of a newspaper to your home. We have your account labeled as "DO NOT START". I do not see any subscription since the error in May, I will reach out to the carrier to be sure he is not missing someone and delivering to you by mistake.
Initial Business Response /* (1000, 8, 2016/02/13) */
I put a not on this address ([redacted]) so that no further sample papers are delivered. I will also as the carrier to stop and pick up any paper laying outside your home. I apologize for the unwanted sample papers that were...
delivered.
I apologize for the error with your newspaper subscription. I deleted the $16.40 on your account. I also fixed your address so that is now shows you at [redacted] instead of [redacted].
Initial Business Response /* (1000, 8, 2015/08/12) */
I apologize for the trouble getting your newspaper started. I see the paper was supposed to start on June 28. I have credited your account back to the start date so from today it will be active for 26 weeks of service. Please let me know if...
you have any further problems with your service, Sharon, 651-228-5157.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still having trouble with the paper on Thursday. I call and ask for it to be delivered again but it doesn't come. I don't know why it's this difficult to get to me. I had impeccable service up to a year ago when my delivery guy quit. He had it there before I got up and was there everytime for at least 5 years. I guess customer service is a thing of the past. To much expectations.
I will forward this complaint to our website people asking that you be removed from all the email lists. I apologize for the disturbance.
This is a sample subscription that started on July 28. I put an immediate stop on it and flagged the address so that there are no further samples delivered to your home.
Initial Business Response /* (1000, 8, 2015/07/02) */
The reason the refund hasn't been sent is that we do not refund any account with balances under $10.00 and this balance is $4.01. I apologize if this information has not been provided to you in the past. The service in Woodbury continues to...
improve with an better carrier force so if you reconsider your $4.01 will still be on the account.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never subscribe to the pioneer press again. What my money back. Done dealing with their lies and poor service. Customer service supervisor ok'd the refund. Was told twice refund was ok'd and should get refund any day. That's been over two months ago now will only settle for my $4.01 back.
Final Business Response /* (4000, 12, 2015/07/08) */
There was only $4.01 left on the account. We do not refund anything under $10.00 as a rule. An an exception, a hand refund was processed on July 2, 2015.
Initial Business Response /* (1000, 5, 2015/07/02) */
This is what my research regarding account [redacted] tells me. As you state, the funds for this account ran out on 2/23/15. We did not receive communication to discontinue the subscription, which is what is required, so the subscription...
continued. I do see that a vacation stop/restart was entered through our website in March of 2015 and an automated stop occurred on May 25, 2015 for non payment.
This final bill is for papers received between 2/23/15 and 5/25/15 minus the week of vacation.
Please feel free to contact us if there is further communication regarding this situation, [redacted].
I will take care of this old balance immediately, I apologize for this confusion.