I apologize for the continued delivery error. I sent an email to the agent responsible for this area as well as his superiors. This should get resolved quickly
Initial Business Response /* (1000, 13, 2015/10/07) */
Both apartment buildings, *** have been coded as "no sample" buildingsThe Bulldog Bargains will be entered into our system so they no longer will arrive either
Initial Consumer Rebuttal /* (2000, 14, 2015/10/07)
*/
Final Business Response /* (4000, 24, 2015/11/13) */
I will notify the division manager once again that the carrier is dropping papers where he should not beI apologize
A stop has been put on the current Sunday only sample, no more should arrive I also put a note, at the address level, that no more samples should be sent I apologize for the delivery
Your subscription was paid for year 5/5/and the current expiration date is 5/5/so the account was adjusted to honor this week period I also see that you have opted out of the special editions (which reduce the term of your subscription) so the only thing that could effect the
expiration date on your account is a rate increase I apologize for any frustration our policies may have caused and am pleased that the customer service representation was able to make it right Please feel free to contact us if the need arises in the future
Your account currently has an expiration date of 9/24/ I can also confirm that it is opted out of special editions One other reason the subscription term can be shortened is for a price increase If we have an increase during the year your account will be shorten by that
increased amount Please let us know if further explanation is needed
I apologize for the non delivery of newspapers and have written off the past due balance on the account You should not be called regarding this payment in the future
Initial Business Response /* (1000, 7, 2016/01/08) */
There are many many many different rates for subscriptionsThey go from what you pay for the Sunday paper for years to way above what your mother just paid for day subscriptionThe reason for the shortened expiration date is the fact
that we had a rate increase at the end of August in which affected all subscribersI changed your mothers rate to $for weeksThe change in rate will extend her subscription to June of I can refund a portion of this if you wish
Initial Consumer Rebuttal /* (3000, 9, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very confusedWhen I called and talked with a Marketing Company (on behalf of Pioneer Press)just prior to your response - I was told it was now changed to $(or close to that) for yearFurther, I was told we would be getting a refund for $and still be paid up for year (10/xx/16)Now you are suggesting $for weeks, haven't you just raised my mothers subscription rate AGAIN?
Final Consumer Response /* (3000, 13, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept the response from the business - $for week subscriptionBut would like to have it clarified that we will also be receiving a refund for the overpayment (as I was earlier told by the marketing rep) since $was paid in October and $was paid in July Also what is the expiration date we should expect, i.e., when will the weeks run out? Thank you for responding to these communications so promptlyI appreciate you taking care of this for my mom's account***
Final Business Response /* (1000, 17, 2016/02/03) */
The bill to information has been changed to your informationThe other issue is the rates, and you mention we have several rates and you are correct, thousandsI have arranged for a lower rate for your mother and will request a refund of the overage be sent to you
Initial Business Response /* (1000, 8, 2015/08/12) */
I apologize for the telemarketing phone callsI have added your phone number (***) to our no not call files and have instructed our vendors to do the same
Initial Consumer Rebuttal /* (2000, 10, 2015/08/12) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I am sorry that a paper was started in error at your address The sales person who submitted the start has been reported to the vendor The account has been deleted as has any balance due
I am rejecting this response because: The problem is not fixedI found out that the delivery person is the son of
my neighborHe should not delivering in this areaHe did not deliver the paper Thursday November and again on November If this fixed then I will cancel my account and call the Police and have them investigate it as theft
The start was generated from a phone survey As a thank you the option was a gift card or a Sunday newspaper The subscription is stopped and there is no balance owed I apologize for the confusion
Initial Business Response /* (1000, 5, 2015/04/29) */
I apologize for the the erroneous start at your addressThere was a young crew sales person causing these type of issues and has since been removed from the crew sales teamI deleted the balance from the account and added your phone number
to our do not call filesPlease let me know if I can offer any other help
I am rejecting this response because:I am holding a bill that states "Balance Past Due $54.00." See attachment.Please send/show me a bill stating "balance due $0.00"I do not want to have to fight this on my credit report
I apologize for the frustration involved with the Pioneer Press I have deleted any amount due at your address and flagged your address not to received anymore sample/sales
Initial Business Response /* (1000, 8, 2015/09/04) */
Your account did not include delivery instructions for placement of your newspaper - I have added the instruction to deliver the paper to the door and I also sent a memo to the carrier telling him to make sure they deliver the paper to the door
Please let us know if further assistance is needed
Initial Consumer Rebuttal /* (2000, 10, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Having the paper delivered on MY property, not the neighbor's, or near the highway should not have to be instructed, common sense! I did finally get this resolved, after numerous complaints to the Pioneer Press and getting in contact with someone who actually caresCalling Customer Service is a waste of time because they can not be reached and when they are, they are VERY RUDEI work in Cust Svc for a major company, and this lack of service is unacceptableWhen this subscription is over, it is doubtful that we will continue
I apologize for the continued delivery error. I sent an email to the agent responsible for this area as well as his superiors. This should get resolved quickly
Initial Business Response /* (1000, 13, 2015/10/07) */
Both apartment buildings, *** have been coded as "no sample" buildingsThe Bulldog Bargains will be entered into our system so they no longer will arrive either
Initial Consumer Rebuttal /* (2000, 14, 2015/10/07)
*/
Final Business Response /* (4000, 24, 2015/11/13) */
I will notify the division manager once again that the carrier is dropping papers where he should not beI apologize
A stop has been put on the current Sunday only sample, no more should arrive I also put a note, at the address level, that no more samples should be sent I apologize for the delivery
Your subscription was paid for year 5/5/and the current expiration date is 5/5/so the account was adjusted to honor this week period I also see that you have opted out of the special editions (which reduce the term of your subscription) so the only thing that could effect the
expiration date on your account is a rate increase I apologize for any frustration our policies may have caused and am pleased that the customer service representation was able to make it right Please feel free to contact us if the need arises in the future
The past due balance has been written off leaving a zero balance. I apologize for any frustration this may have caused
Your account currently has an expiration date of 9/24/ I can also confirm that it is opted out of special editions One other reason the subscription term can be shortened is for a price increase If we have an increase during the year your account will be shorten by that
increased amount Please let us know if further explanation is needed
I apologize for the non delivery of newspapers and have written off the past due balance on the account You should not be called regarding this payment in the future
I apologize for the occasional starts I have removed your name and phone number from our system
Unfortunately we do not have service on 558th Street in Menomonie A refund will be processed ASAP
Initial Business Response /* (1000, 7, 2016/01/08) */
There are many many many different rates for subscriptionsThey go from what you pay for the Sunday paper for years to way above what your mother just paid for day subscriptionThe reason for the shortened expiration date is the fact
that we had a rate increase at the end of August in which affected all subscribersI changed your mothers rate to $for weeksThe change in rate will extend her subscription to June of I can refund a portion of this if you wish
Initial Consumer Rebuttal /* (3000, 9, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very confusedWhen I called and talked with a Marketing Company (on behalf of Pioneer Press)just prior to your response - I was told it was now changed to $(or close to that) for yearFurther, I was told we would be getting a refund for $and still be paid up for year (10/xx/16)Now you are suggesting $for weeks, haven't you just raised my mothers subscription rate AGAIN?
Final Consumer Response /* (3000, 13, 2016/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept the response from the business - $for week subscriptionBut would like to have it clarified that we will also be receiving a refund for the overpayment (as I was earlier told by the marketing rep) since $was paid in October and $was paid in July Also what is the expiration date we should expect, i.e., when will the weeks run out? Thank you for responding to these communications so promptlyI appreciate you taking care of this for my mom's account***
Final Business Response /* (1000, 17, 2016/02/03) */
The bill to information has been changed to your informationThe other issue is the rates, and you mention we have several rates and you are correct, thousandsI have arranged for a lower rate for your mother and will request a refund of the overage be sent to you
Initial Business Response /* (1000, 8, 2015/08/12) */
I apologize for the telemarketing phone callsI have added your phone number (***) to our no not call files and have instructed our vendors to do the same
Initial Consumer Rebuttal /* (2000, 10, 2015/08/12) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
I am sorry that a paper was started in error at your address The sales person who submitted the start has been reported to the vendor The account has been deleted as has any balance due
I apologize for the long waits are out customer service center I spoke to Ms*** this morning and came to an agreement on her pricing
This subscription has been stopped and there is no balance owed on the account
I am rejecting this response because: The problem is not fixedI found out that the delivery person is the son of
my neighborHe should not delivering in this areaHe did not deliver the paper Thursday November and again on November If this fixed then I will cancel my account and call the Police and have them investigate it as theft
The start was generated from a phone survey As a thank you the option was a gift card or a Sunday newspaper The subscription is stopped and there is no balance owed I apologize for the confusion
Initial Business Response /* (1000, 5, 2015/04/29) */
I apologize for the the erroneous start at your addressThere was a young crew sales person causing these type of issues and has since been removed from the crew sales teamI deleted the balance from the account and added your phone number
to our do not call filesPlease let me know if I can offer any other help
I am rejecting this response because:I am holding a bill that states "Balance Past Due $54.00." See attachment.Please send/show me a bill stating "balance due $0.00"I do not want to have to fight this on my credit report
I apologize for the frustration involved with the Pioneer Press I have deleted any amount due at your address and flagged your address not to received anymore sample/sales
Initial Business Response /* (1000, 8, 2015/09/04) */
Your account did not include delivery instructions for placement of your newspaper - I have added the instruction to deliver the paper to the door and I also sent a memo to the carrier telling him to make sure they deliver the paper to the door
Please let us know if further assistance is needed
Initial Consumer Rebuttal /* (2000, 10, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Having the paper delivered on MY property, not the neighbor's, or near the highway should not have to be instructed, common sense! I did finally get this resolved, after numerous complaints to the Pioneer Press and getting in contact with someone who actually caresCalling Customer Service is a waste of time because they can not be reached and when they are, they are VERY RUDEI work in Cust Svc for a major company, and this lack of service is unacceptableWhen this subscription is over, it is doubtful that we will continue