Stahl Construction Company

Dear [redacted] We are contacting you today regarding your hotel reservation for [redacted] Easley West Of Greenville/clemson Area for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you have some concerns about the bed type for your reservation We reviewed your request in our system and verified that a king sized bed, non smoking room type was selected during the reservation request process We understand that you would like to have beds in your roomOur hotel partners do their best to make your stay as comfortable as possible and if notified of a special request, they will try to honor itIn some cases they cannot because of room availability or there may be additional fees payable to them for a specific room typeWe contacted the hotel and they advised that a fee of USD will be charged per room per night to have a room with bedsPlease note that this fee is subject to change depending on availability and we are unable to refund this feePrior to booking we presented the cancellation policyIt states, for the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount We apologize for any inconvenience and hope you found this information helpful Sincerely, Junko A [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer’s contract page discloses that all rooms are guaranteed for quad occupancy and accommodations for more than the specified number are not guaranteedI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Roman Our record indicates that a refund for $was submitted on May 2,

Complaint: [redacted] I am rejecting this response because:1) I complained to the hotel several times about the parking.2) I complained about the lack of a coffee maker.3) I contacted Priceline upon cheand Priceline refused to do anything about it.4) I do not want a coupon code as I do not trust Priceline to provide me with an accurate booking Sincerely, [redacted]

The receipt provided is Not the same as the receipt we receivedUnder the "your room" designation our receipt does not state that it is a single room to accommodate up to two peopleOnce again a large company is falsifying evidence to cover for their mistakes or crimesThe [redacted] **Has placed the blame squarely on Priceline via an email to my husband and myselfWe have consulted an attorney and turned our evidence over to himWe are trying to offer a chance for a reasonable and informal resolutionBut it is obvious now that Priceline is going to lie and cheat to avoid doing the right thing for a long time customer Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the Conrad Bali for Trip Numbers [redacted] , [redacted] and [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that your reservation were cancelled without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them As soon as we received this information, Priceline sent emails advising that reservations have been cancelledAdditionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future [redacted] reservationThese coupons are valid for year and will expires on April 01, Also, as an additional compensation for each cancelled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at 1-800-774-with your new reservation number and we will apply the additional $credit We apologize; however, we cannot reinstate the reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

D [redacted] We are writing you today regarding your reservation with the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I understand that you felt the star rating assigned to your hotel was not accurate When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] Tripadvisor.com = 2? Star Upon reviewing, our record shows that you purchased a restricted bookingHowever, since we value your business, we can make a one-time exception and cancel your reservation for a full refund If you would like to proceed with the cancellation, kindly reply to this email with your approval or call us before August 18, You can contact us directly at 1-866-966-The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which I [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside th [redacted] I look forward to hearing from you Sincerely, [redacted] Executive Offices

This customer issued a chargeback with her credit card She won the dispute and in not liable to pay the credit card company for this reservation As a result, the customer has in fact been refunded and there is no further monies due to the customer

Thank you for responding to my concern From the time that I knew I wouldn't be able to fly I immediately called customer service line for Priceline to let them know that I did not feel safe to fly in my conditionRightly so, I was coughing and dizzy and very very weak, I drove myself to [redacted] Hospital emergency room and was seen by the attending physician on call, although the physician said I wasn't contagious, I ran a fever of 102-103, I informed the nurses as well as the physician to descibe that I couldn't make my flight because of itThey provided me with an excuse as well as what my symptoms were I would have called Priceline right after I got back home, if they had said thatI was more than grateful for thatThe medication was [redacted] with [redacted] so from the time I left the emergency room , waiting to get the presciption filled I was incoherent and just wanted to go to bedI was bedridden for at least five days, I have the documentation from the hospital stating were I was and who the physicain was, and the hospital bill as well as the prescriptions I am asking Priceline to refund me the money, or credit for future travel, since they stated that they would Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Blanca ***

We are writing to let you know that we received your RevDex.com concern in our Executive Offices.I understand that you would like a refund of $391.00 back to the card you used. Thank you for bringing this to our attention when you did not receive an email after booking the reservation. I... have forwarded your concern to the appropriate department. The $391.00 that was taken from your card was the price of your return ticket for 5 passengers. As part of our billing process, we do authorize your card to make sure that it's valid and that it will accept the charges. Since no tickets were generated the authorization will fall off depending on your bank. We do not recommend disputing the charge to your card company as it may hinder the process of the authorization to fall off. Your attempt to book a reservation did not go through due to changing flight availability. Fares also change from time to time which may affect your ability to book a reservation. We apologize for the inconvenience this has caused. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely, Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe Bureau/consumer may contact the property manager at the [redacted] Hotel & Suites [redacted] Area for any further assistance related to hotel quality claimsI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that we are unable to assist the consumer any further in this situation Sincerely, N [redacted] Executive Offices

[redacted] I am rejecting this response because:Priceline didn't give us notification after the flight was canceled! You had almost months but you never gave us the notification that the flight was canceledAs flight agent, I believe that is YOUR DUTY to notify your customersWe found out the flight was canceled at the airport the date we planned to flyWE WERE SHOCKED THAT YOU DIDN'T NOTIFY US!You claim you didn't do anything wrongThen tell me why our flight was canceled and you never try to contact us about that? It is not acceptable! We have the right to be compensated as you have caused us a lot of trouble and frustrationThat is the least you can do, considering we have been loyal customers with Priceline for years Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You're insinuating that by rejecting insurance, its acceptable to place someone in a hotel in those conditions and that its just acceptable for a manager to threaten my senior citizen motherIve done other offers with you, for star properties and never dealt with Mold, filth and the level of disrespect I did hereMe denying coverage does not absolve YOU as a company for placing me in thisYOU are the ones advertising and backing this hotelHave there been ANY quality checks on these properties? You've obviously acknowledged some wrong doing on your part, since you issued a partial refundyet at the same time you're saying well you knew it was a one star property and you denied insurance so this is all on you, you should have know what you were in forOne star properties still need to maintain basic level of cleanliness and follow health codeI don't feel as though, you as the company responsible for placing people in these properties are doing your part to ensure the properties are up to standardsObviously, from your complaints this Revdex.com complaint is a common practice for your companyYou should be so proud of who you are and what you stand for as a company [redacted]

I have received the consumer’s additional comments and am sorry that the consumer was unable to book the requested reservation through our service, however pleased that the consumer was ultimately able to purchase the desired reservation Sincerely, N D’ [redacted] Executive Offices Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Complain [redacted] I am rejecting this response because:I did properly enter the passenger name as it was shown on my passport The booking process specifically asked me for the passenger name I travel regularly to Asia and I know how this works.The fault is with your systems which incorrectly booked NOT using the passenger name I entered Sincerely, [redacted] ***

I am sorry this is taking so longI will follow up with our accounting department and have them expedite the refund Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Customer ratings have nothing to do with the star level (and besides, most are complimentary of the location, which is indeed excellent)At least here, it is listed as a 3-star hotelAs mentioned earlier, it does not have the amenities of a 4-star hotel.https://www.google.com/search?site=&source=hp&ei=qbmoVr7fCMG2-AG2p7iACA&q=...⇄ [redacted] +washington+dc&oq=Club+&gs_l=mobile-gws-hp.1.0.35i39j0i20l2j0j0i131.3075.4320.0....⇄ [redacted]

Dea [redacted] Thank you for taking the time to contact us regarding the charges on your hotel reservation at The [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We apologize for the confusionOur records show that the rate you purchase are in [redacted] This information was presented to you prior to purchase when you were asked to review your reservation, including the currency that you will be charged (please see attached) and the terms associated with cancellations or changes When you purchased your reservation, you agreed to those terms However, as a one-time exception, we have canceled this reservation and your refund has been processedA refund of USD was issued today, August 24, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices