Stahl Construction Company

Complaint [redacted] I am rejecting this response because: The Double Tree Hotel did NOT reach out to me as they told Priceline that they wouldI have reached out to th [redacted] *n separate occasions before filing this complaint and they never returned any of my messagesI also waited on hold for minutes while Priceline customer service team members tried to reach the Double TreeI have sent separate emails to Priceline, all of which they told me they were still trying to get a hold of the Double TreeIt has been two months since my stay at the Double Tree and I have been trying to get a hold of them directly and through Priceline for the entire monthsPriceline recommended and endorsed this hotel (I did not chose this hotel, it was chosen for me through Name Your Price), and they can not even be bothered to get in touch with a customer who spent $1,with them! If Priceline is going to place customers at hotels, they need to ensure the hotels will actually treat their guests properly and resolve issues in a timely mannerThe next step will be filing a fraud charge with my CC if I don't hear back from Priceline/Double Tree Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the resolution is satisfactory I was promised a 50% refund, to which I am still waiting for which could take over a month to get to me.Still, the customer service and the rudeness needs to be addressed even in the executive level Well I guess it really doesn't matter seeing I will never use priceline again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because it does not address the main issue which is the advertising that Priceline did in their original vacation posting Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are asking for a full refund of your reservation as it was not used since you find the rate to be higher than what you expected Our record shows that when your initial offer price was not accepted, we provided an alternative optionWe were unable to find a partner to accept your bid of $per day, and offered you an option that stated we could get you a rental car reservation for $per dayWe listed the new price on your Contract Page that you reviewed prior to accepting the new offerBy submitting the request for booking, you indicated that you have read, understood and agree to the terms and conditions stipulated on your contract We are sorry; however, your reservation is restricted This cannot be changed, cancelled or refundedThis information was also presented to you on your Contract PageWe sent on a separate email a copy of your contract for your reference I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that the hotel was unable to accommodate your reservationWe have reviewed your reservation with the hotel and confirmed that you are eligible for a refundWe have processed a full refund of USDIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Moreover; due to the inconvenience please accept the 15% coupon that you can use on your future Express Deal Hotel stay below Coupon code: [redacted] Expires: June 13, We apologize for any inconvenience and we hope you find this information helpful Sincerely, [redacted] Executive Offices

RevDex.com, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe documented case history confirms that the consumer contacted customer service requesting a refund for the ticket ourchase and was correctly advised that the ticket is non-refundable, however may be exchanged prior to the departure date, in accordance with the fare rules, which include a $per ticket exchange fee collected and charged by the airline, and a Priceline processing fee of $per ticketThe record indicates that the customer declined the exchange optionI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

[redacted] I am rejecting this response because:I only booked the Hotel on January 30, and got an Email saying I had received a Hotel at the OMNI with the addressFeb1st I received an Email if my I Itinerary For the [redacted] I had no other Email requested put in for Any Hotel in [redacted] I have no idea how this occurredDue to the fact I did NOT request this from PricelineI called as soon as I received the ItineraryAnd called my bank, Priceline with NO RESULTSThis has to be an error on Priceline's partThe only day I tried to book a room was on January 30, I made several attempts before getting the OMNIIs is possible this resulted in a delayed booking ? Making this you duplicate issue? You called and know I nor No one stayed At The [redacted] South Park in my name nor used this roomI don't make reservations and not use them as I do not have the extra money to do soI do want this matter cleared upEither way it takes to do so Sincerely, [redacted] ***

Dear [redacted] We are writing you today regarding your airline reservation under Trip Number [redacted] Per our previous conversation, we would like to confirm if the authorization or duplicate charge, as well as the overdraft fees are still reflecting on your account. If so, please call us... at ###-###-#### so we can contact your bank for further assistance. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We look forward to hear from you.Sincerely,Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: their tool offers the ability to find pet friendly rooms but mentions nothing about a potential pet fee at locations. A 40% increase in the cost of the room is no small fee it is false advertising not to include a notice about a pet fee when searching for pet friendly room. Based on theor current setup it is impossible to obtain an accurate price for the room without paying and booking it first. Then calling the hotel you are assigned to find out the cost. This is really shady.... I did not stay in the room and should be able to get a refund. Sincerely, [redacted]

According to the consumer, the terms and conditions of the selected purchase were not disclosed prior to purchase, and therefore the consumer requests a refund. Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the... selected purchase, including the following IMPORTANT INFORMARION. · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company. · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Thank you for the opportunity to clarify. Sincerely, [redacted] priceine.com This checkout page for trip number [redacted] was submitted on 2015-05-21 19:10:04 · 4 · 2 · AUTO · AC Unlimited Mileage Compact Car with Unlimited Mileage Pick Up/Drop Off: [redacted] Pick-up Date & Time: Thursday, May 21, 2015, 07:00 PM Drop-off Date & Time: Tuesday, May 26, 2015, 05:00 AM Driver Info: [redacted] , Age: 25 and over Rental Car Company: Total Charges 5 Days at: $32 /day Total:$252.85 Summary of Charges Your Price Per Day: $32 (per day) Total Rental Days:5 Subtotal:$160 Taxes and Fees: (details)$92.85 Total Charges: $252.85 Best Price Guaranteed Prices are in US dollars. Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact the rental car company to confirm availability. Infant Child Seat For infants less than one year and under 20 lbs Toddler Child Seat Forward facing for children weighing 20-40 pounds up to 40 inches in height Booster Seat For children weighing 40 to 80 lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays. What Airline are you Flying? Your Flight Number: Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used. · If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation. · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests. · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company. · Prices are not guaranteed until booking is completed. · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit. · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned. Initial Here: [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I also work during the day and was in meetings when I received the phone call I cannot answer my phone at work and it's a busy time for us Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionI understand that the consumer selected a discounted, specially priced vacation package, inclusive of an airline ticket, hotel and rental car, and requests an itemized breakdown for the exact airfares, hotel charges, and rental car for the selected vacation package purchase.We are unable to breakdown the charges or provide an itemized receipt for each travel component for package reservations because we combine special prices together for each component selected by the consumer into one discounted rateThis discounted rate would not be available if the consumer purchased the travel components separatelyThe total amount of the package was presented to the consumer prior to purchase on his/her contract page.Package providers, including Priceline, cannot break out components of a package because travel suppliers (hotels and airlines) only agree to provide discounted vacation package pricing if the components are bundledThis allows the suppliers to provide discounted pricing without undercutting their own retail ratesSince this is an industry standard, a reasonable customer would expect that a package price cannot be unbundledWhen the customer selects the package, he is provided one bundled price and is informed that he is saving money by bundling the components together in a package as opposed to purchasing the components separatelyAs noted on the attached contract page, the package price, disclosed prior to purchase, clearly discloses that a total price, inclusive of all taxes and fees.The consumer initialed that he/she understood and accepted the terms of the contract, as well as the terms and conditions of the selected purchase, which also states that taxes and fees are not broken outThe consumer clearly chose to make the package purchase with the understanding that the total purchase price was inclusive of each travel component and taxes and feesWe appreciate the opportunity to clarify.Sincerely, [redacted] priceline.com

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-13:09: [redacted] Jul03, - 1:PM to Jul05, - 4:PM We couldn't find a partner to accept your bid of $per dayHowever, we were able to find you the same car for $a day Standard Car auto ac Unlimited Mileage Try Naming Your Own Price® for a different car type Available for the next minutes Book Your Car By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy Per Day $ Total ChargesIncludes taxes and fees $ See Full Summary of Charges We'll refund 100% of the difference if you find a lower price Summary of Charges Your Bid Per Day $(per day) Total Rental Days Subtotal $ Taxes and Fees: $ Total ChargesPrices are in US dollars $ Important Information · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [x] close window

Please close this case We have conducted a complete and thorough review of the customer's complaint and there is no other response or option we can offer himThank you

According to the consumer, the [redacted] hotel is located outside the selected area The consumer selected Priceline's Name Your Own Price service for a property located in one of the following areas: City Areas: [redacted] [redacted] Priceline clearly discloses that we will find a room in the shaded area displayed on the priceline.com website for the consumer's selected area(s)The [redacted] located at [redacted] is located in the shaded area of the mapping guidelines for the area labeled [redacted] - [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase, as well as the trip protection coverage Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events View Description of Coverage BerkelyCare Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website as well as the consumer’s contract page [redacted] About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email BerkelyCare at [redacted] or call toll-free [redacted] for international callers) · To request claim forms, please visit [redacted] You may also email or call BerkelyCare using the contact information aboveIf emailing, please include your Request Number, your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation) We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist any further and we appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number was submitted on 2015-04-13:25: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Saturday, April 11, Check-Out Date: Sunday, April 12, Region Orange County, CA City Areas: Dana Point - San Juan Capistrano Laguna Beach [redacted] - Huntington Beach Seal Beach - Sunset Beach CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Rhonda Kalasho Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanks I prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

[redacted] cards handles all credit card inquiriesThis was escalated to them and they reached out to the customer directly Executive offices [redacted]

Complaint: [redacted] I am rejecting this response because:Date Sent: 3/21/12:36:PM Complaint: [redacted] I am rejecting this response because: I would really like priceline to answer why the hotel has us down as all inclusive but priceline keeps saying it doesn'tWe have confirmed with the hotel multiple times and everytime they tell us we are all inclusive and there is no problemWe gave all the money we had to priceline to book this all inclusive trip so everything would be taken care of while we are down therePriceline is still saying it's not all inclusive and we can pay for everything out of pocket when we get there for the all inclusive and then request reimbursementWe paid an extra dollars to get the all inclusive so where is that money going? Priceline is just keeping it and telling us we have to pay more and then request reimbursment? Which they will deny once we put the request inThat is why we paid for everything up front so we wouldn't have to deal with thisSo priceline needs to honor what we booked without another dime from our pocketsWe are not the ones who made an error or mistake, it is priceline and they need to fix itSincerely, [redacted]

Dear Ms [redacted] , Thank you for taking the time to share your recent priceline.com experiences with us We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize that we were unable to book your reservation and we are unable to provide your request to book you the rate you found Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it You can review the list of remaining itineraries and try againPlease be sure to start a new search from the home page, instead of using the back buttonsThis will reduce the likely hood of seeing the same itinerary again, although it?s possible the same itinerary may displayed and may or may not be availablePlease be reminded that prices are not guaranteed until purchase is complete We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna A [redacted] Executive Offices

[redacted] *Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Airport under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to cancel the reservation because you did not receive your request for a room for one adult and two childrenI understand the confusion; however, the selection for the number of adults and children only applies on the regular hotel booking service where you choose the specific hotel from the List ViewThis means that if you have made your selections but switch to the Express Deals section from the List View, the selections no longer apply and the room defaults for people, as indicated on the contract pageWhen you submitted the request, it indicated to us that you agree to the room occupancy indicated on the contract page of peopleI have sent a separate email with a copy of your contract page for your reviewI apologize; however, we are truly unable to change or cancel your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted]

I apologize for the confusion. We sent an email to you on 4/27 stating we would refund you as well as including a goodwill coupon (see below). This is why we regarded this as closed. You will be receiving a follow up call/email from our executive offices to clear up any questions you may still have. [redacted] *** We are contacting you today regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. As we understand, you were unable to use the reservation because the hotel was asking for a250.00 USD security deposit. We apologize for any inconvenience this may have caused. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. We contacted the hotel and confirmed that they require a 250.00 USD security deposit to all guests. When you placed your request, we provided this information on your contract page, and you agreed if your request was accepted at the price you named, your reservation will be non-changeable and non-refundable. As a gesture of goodwill, we processed a full refund in the amount of88.23 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. As an apology for the inconvenience, we are also providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 10% discount excluding taxes and fees. Below are the details of the coupon: Coupon Code: [redacted] Expiration Date: February 28, 2018 We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices