Stahl Construction Company

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions, including the travel dates selected Sincerely, ND [redacted] priceline.com Your Trip Summary Names must match photo IDPlease verify spelling and edit names as necessary [redacted] Depart ing Flight Informat ion - Friday, Sept ember 18, (Arrives Sat urday, Sept ember 19, ) Operated by [redacted] 9h 0m, mi From [redacted] Departs: [redacted] T o [redacted] Arrives: [redacted] Aircraf t [redacted] Economy/Coach Class Ret urning Flight Informat ion - Monday, Sept ember 21, Operated by [redacted] Flight [redacted] 10h 10m, mi From [redacted] Departs: [redacted] T o [redacted] Arrives: [redacted] Aircraf t [redacted] Economy/Coach Class Passenger and t icket informat ion Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket taxes and fees: $per ticket Airline Ticket Trip Protection: Declined + Add Now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airf are Subtotal: $1, Total Trip Cost: (All prices are in USD) $1, Baggage Fees are not included in your trip cost Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rules Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased Meal and seat preferences are not guaranteedFares are not guaranteed until purchase Airfares and flight availability are not guaranteed until purchased You will be issued Electronic ticketsAll travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries Enter Your Billing Address(as it appears on your credit card statement) Street [redacted] "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com." [redacted] Seat Preference: Flight # [redacted] Window Seat Requested Flight # [redacted] Window Seat Requested Meal Preference: No Meal Preference Ticket Type: Electronic Ticket [redacted] Seat Preference: Flight # [redacted] Together Seat Requested Flight # [redacted] Together Seat Requested Meal Preference: No Meal Preference Ticket Type: Electronic Ticket Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ? Credit Card T ype -- Choose -- Credit Card Number XXXXXXXXXXXXXXXX Month Year Expiration Date Security Code XXX What's this? Current Cost $1, Card Member Bonus - $Statement Credit You Pay Only $1, You're pre-qualified to apply for the new priceline rewards ***® cardApply right now to save $when you use your new account to pay for this purchase Plus, enjoy these benefits: Earn points per $spent on priceline.com® purchases Earn point on every dollar you spend...every dollar, every place No Annual Fee Redeem your points, for statement credits, for anything you buy on the card ($minimum) Terms and Conditions apply now and save $ Password (Mincharacters) •••••••• Conf irm Password: •••••••• Choose a Credit Card I want to use my own credit card: I would like to save $on this purchase You can choose to stop receiving "pre-screened" offers of credit from this and other companies by calling toll-free 1- ###-###-####See PRE-SCREEN & OPT-OUT NOTICE on the credit card Terms and Conditions for more information about pre-screened offers Register now and save! (optional) Create a password and we'll save your itinerary and billing information in a secure profile Password strength strong prev buy my t icket s now Savings offered as a one-time statement credit to your new card Offer subject to credit approvalBenefits will vary depending upon the card for which you are approvedNot everyone will qualify for the priceline ***® Signature CardIf at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a Platinum Card, which has fewer benefitsSee Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a priceline ***® Signature CardThis offer is available to new Cardmembers onlyFor information about rates, fees, other costs, and the reward program rules (including points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points for every dollar spent on all eligible purchases made at priceline.com®Purchases not eligible will receive one point for every dollar spent using your card which includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stayb) Earn one (1) point for every dollar spent on all other transactionsThe following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balancetransfers, convenience checks, cash advances and credit fees.Restrictions applyPlease see the Terms and Conditions for

We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etcFrom your comments, it appears that your hotel fell short of your expectationsWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concernsFor the inconvenience, we made a decision to process a 10% refund for both your reservationsA refund for $and $were issued on January 25, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Upon review of the consumer’s claim we contacted [redacted] , the Front Desk Manager at the hotel who confirmed that he also assisted the guest upon cheand advised the guest that breakfast was included with the reservationWe are sorry if the guest chose not to take the breakfast offered at the property; however, we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I am writing you today regarding your hotel reservation at the [redacted] ***a under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand you are requesting for a refund of your overdraft fees since you booked a rate that stated "Pay Later" but you were still charged the same day of booking I am sorry for any confusionHowever, while we do offer rates that can be paid directly at the hotel, I see that the specific rate you purchased is prepaid and fully charged upon bookingUnder circumstances, we are unable to reimburse the overdraft fees since we did indicate during the booking process that full pre-payment is required upon booking and the contract page indicates that you accepted this conditionHowever, we have made a decision to reimburse your overdraft fees as a one-time exceptionThe refund for $may post to the form of payment you used to book the reservation after a few business daysFor future reference, please review the contract page prior to booking the reservation to ensure you are fully aware of the policy associated to the rate selected I hope you have a wonderful day Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the Four Points By [redacted] n for Trip Number [redacted] We are sending this email to inform you that your refund has been processedA refund for USD was processed today, July 22, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] News for Trip Number [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you are requesting a refund of the difference of your reservation and the low rate you found another websiteNormally, we can only apply our Best Price Guarantee until midnight before the travel dateWe see that this the first time you used our service and as a gesture of goodwill, we will allow a one-time exception for youI asked our Accounting Department to process a refund of $for you, per your request The request will go through a review process which normally takes 10- daysOnce the refund request process has been completed, it will be refunded through our system within one business dayThe refund will be processed back to ***l account that was used in booking the reservationYou will be receiving email messages from us with updates of the refund request I apologize for any inconvenience and thank you for allowing me to assist you with your concern Sincerely, Berna A [redacted] Executive Offices

We wanted to take this time to contact you in regards to your reservation at the [redacted] booked under Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. As we understand, you did not use... the reservation and you would like to be refunded. We contacted the hotel and they confirmed that your reservation was not used. The reservation is truly to be non-refundable; however, the hotel agreed to refund your reservation. We processed a full refund in the amount of 98.32 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

RevDex.com, Inc. We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Airfares vary dependent upon many factors, including availability at the time of booking. In accordance with our Best Price Guarantee policy, consumers must contact us within 24 hours of booking the original reservation in order to qualify for the price guarantee. The consumer did contact us within 24 hours of booking, and therefore no longer qualifies for our Best Price Guarantee. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $is being processed Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: The desk Clerk did not at any time state to me that there were hot tubs in the hotelHe said they have a pool and that was all Also I could not rest in the room *** because of the centipedes crawling in the bathroom and on the bed More than one crawling from under the bed I left before the noon check out time Sincerely, [redacted]

Dear [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices We are sorry to learn about the difficulties you experienced in trying to book your tripWe have reviewed our system and were unable to find any authorizations or charges for the requests you submitted on June 7, If you do see any charges or authorizations from priceline on your account, please feel free to reply to this email and we are happy to try assisting you further Please accept our apology for the frustrations that you have encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service These actions are not consistent with priceline?s service standards Exceptions to our normally acceptable service levels do occurHowever, regardless of the reasons, we realize that it negatively affects our image as a service company We hope you give us another opportunity to serve you better in the future Sincerely, Nico T [redacted] Executive Offices

I have received the consumer’s additional comments and am sorry that the consumer was unable to book the requested reservation through our service, however pleased that the consumer was ultimately able to purchase the desired reservation Sincerely, N D’ [redacted] Executive Offices

Complaint: [redacted] I was contacted by a representative and I have agreed to accept a $refundI am glad this was settled, however, as I am forced to respond in days and was told the credit could take up to days, I will not close out this compliant until my actual refund has been processed Once the refund comes through to my credit card, I will accept the response Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It is not acceptable I expect cleanness and safety from health risk when I book through Priceline and this was not done I expect the reminding amount refunded 35% is not an acceptable refund amount Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto, is a copy of the consumer’s contract page authorizing the terms and conditions of the selected purchase, including the selection and authorization for the purchase of Collision Damage Coverage Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-16:59: auto ac Unlimited Mileage Mid-Size Car - [redacted] or similar† make / model not guaranteed Pi/ Drop-off: Bellingham Intl Airport (BLI) Mitchell Way Number 4, Bellingham, WA PiDate & Time:Thursday, August 06, - 12:PM - Hours of operation Hours Of Operation for PiLocation Opening time Closing time 7:00AM 9:00PM [x] close window Drop-off Date & Time:Sunday, August 16, - 9:AM - Hours of operation Hours Of Operation for Drop-Off Location Opening time Closing time 8:00AM 5:00PM [x] close window Rental Car Company: On Airport Pay at PiFree Cancellation Add Child Seats and Special Requests (Optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability Child Seats 0Infant Child SeatFor infants less than one year and under lbs 0Toddler Child SeatForward facing for children weighing 20-pounds up to inches in height 0Booster SeatFor children weighing to lbs Special Requests Left Hand Handicap Control Right Hand Handicap Control Navigational System Ski Rack Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Rental Car Charges An estimate of your rental car reservation of $31/day plus taxes and fees is shown belowPrices may vary depending on special requests and items purchased at the counter (ICAR|1|RD|YBLIT01|BLIT01|314.21) Weekly Rate: $ (x $ ) Extra Daily Rate $ ( x $ ) Taxes and Fees: $ Total Amount Due at Pick-Up: Prices are in US dollars $$ You save $Pay at Pi Additional payment required for special equipment Collision Damage Coverage Amount Due Now: $(x $11.00) Due todayCollision Damage Coverage will be charged in USD Taxes and Fees Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you piyour rental car: Airport/City/Other Surcharge $ Airport Concession Fee $ Local Tax $ VEHLICENSE FEE $ ENERGY RECOVERY FEE $ Total Taxes, Fees and Surcharges $ Prices are in US dollars [x] close window Driver Information - Must match photo ID The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement [redacted] Under 25? Corporate Discounts or Special Rates Please enter any special rates or promotional codes that you would like to apply to this rental car reservationBe sure to confirm that these discounts have been applied when you pick up your rental car [redacted] CorpRate Discount (BCD) Rate Plan Coupon Code Close Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? -- choose -- Your Flight Number: Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · · Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · · [redacted] Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · · The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit · · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Rent a Car's specific policy · · Please see location specific rental policy and rules information [x] close window I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car

Complaint: [redacted] I am rejecting this response because:They are not responding to my initial criticism regarding the processIt is not until you submit your non-refundable order that you see you are being charged an extra day for the car rentalIf I were able to see that I was being charged for three days, I would have adjusted the time of return to fit within the windowTheir claim that the car rental company is keeping the money seems bogus as the agent inadvertently posted an on-screen receipt showing a two day rentalI feel that maybe my claim should also be directed to the Federal Trade Commission as Priceline does not clearly disclose the details of pricing prior to requiring a non-refundable commitmentSincerely, [redacted]

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceCancel policies apply to all purchase dates I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund of the unused portion of this reservationYou also mentioned that you did not received our email pertaining to the notification about [redacted] *** flight cancellation We researched your issue and verified that we have tried calling you and sent you an email at [redacted] to advise about cancellation of [redacted] However, we were routed to your voicemailWe were unable to leave you a message since we were prompted that your voicemail was fullI also sent an escalation to the appropriate team to review why you did not receive the email we sent you about the flight cancellationThe concerned team responded to us and based on the system logs for those emails, it shows that emails were successfully sentSince you are using a GMAIL account, these emails may be in your Spam or Junk folderIf it isn't there, we suggest that you contact your email provider to verify your email phishing setting as it should allow system generated email to be received In line with your request for a refund with [redacted] portion of the flights, we reached out to our partner airlines, and [redacted] provided us with an authorization to process the refundI have processed the refund today for the amount of USDRefund process will be completed in few daysAlso, bank processing time varies and may take additional days before they put the money back to your accountIf it isn't there after few days, we suggest you contact your bank We apologize for any inconvenience and looking forward to serving all of your travel needs Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Simply stealing my money and refusing to give it back doesn't mean that the case is closed....sorryI didn't realize that I was doing business with a mob bossI hope that the Revdex.com will consider dropping their rating since they show absolutely no concern on dealing with this matterNot only that, they are allowing scam businesses to use their website to conduct scams on peopleThey are fully aware of this and are not only complacent, but aid in letting scam hotels steal money from, their clientsSince Priceline stole my money, I have already booked trips through [redacted] *hanks Priceline for showing your true colors or I would have never discovered way better deals and way better customer service with another travel booking agencyI have spent (wasted) tens of thousands of dollars with Priceline over the years and never had a problem with the customer service until now, so you can keep that little $that you stole and consider the scam hotel " [redacted] Worldwide" a valuable asset to your company But I guarantee that you will lose many more customers in the future behind that scam hotelMy co-worker was about to book through you today and I stopped her and helped her book a rental car and room in [redacted] through other websitesI'm hoping to make you lose way more than the $that you stole form meI won't stop helping my friends and family from booking through other websites until I get my money back, so if that's never, I'll never stop Sincerely, [redacted]