Star Office Supply

April 15,
*** *** ** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is
responding to your Revdex.com complaint
I have reviewed your
account and notes and I apologize for the service issues you’ve
experienced
Per our records a repair
technician was dispatched to your residence on 4/6/When he attempted to reach
you by phone there was no answer and there was no answer at the door when he
arrivedHe did what troubleshooting he could outside and noted slow speeds due
to congestion in your area
Even though there is a
known congestion issue in your neighborhood it is important to be home for
repair appointments so the technician can also troubleshoot any possible factors
inside the home that could also be causing speed problems, such as a bad modem,
filter, and/or pots splitter, etc
As a courtesy for the
congestion issues I have applied a year promotion to your account discounting
your Zoomtown Internet to $per monthPer your account notes you have
also received $in billing adjustments since 4/7/for your issues and
frustration
If you would like to
schedule another repair visit to allow a technician to troubleshoot inside your
home please contact the Repair Department at ###-###-####
It is never Cincinnati
Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati
Bell I apologize if we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

May 15,
*** ***
*** *** **
*** ** ***
RE: CBT ACCOUNT # ***
I am responding to the Revdex.com complaint that was filed regarding your billing
I have issued an order to remove the electronic billing from
your account so from here on out you will get paper bills
I have adjusted the late fees on the account $total. We are not able to issue a credit for six months of free service
It is never Cincinnati Bell’s intention to dissatisfy our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Office
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 24,
*** ***
** *** ***
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your account. Our records indicate that you returned the modem on 09-12-at the *** storeHowever, the modem was scanned and returned to your
new account *** ***This is why the credit has not been applied to your old account. Cincinnati Bell does apologize for this error.
A credit was applied to your old account today for $***This account now has a credit of $***.That credit will transfer to your new account within business daysCincinnati Bell has notified the collection agency that the account is paid in fullThis bill was not referred to the Credit Bureau Agencies
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell

I have sent this to a team leader and they are going to contact the customer and send a tech out today to have this resolved
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to
better serve you going forward
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint As I said Cincinnati bell business practices is running a scam based on pretense of MB per second, this rate was not metered but a constant MB per second Instead of stating that we could not achieve anything higher than 1.71mb your company decided to send seven people out to our location over a six month period to continue to collect money instead of saying you cannot achieve anything higher I would like records of times and dates of all service calls made from September through March
Regards,
*** ***

October 12,
*** ***
*** *** ***
*** ** ***
RE: ***
Dear *** ***,
Cincinnati Bell has reviewed your accountOur technician
felt like the conditions were not ideal for an installation on that
date. It is at the technician’s discretion on
whether or not to complete a jobCincinnati Bell does apologize for any
inconvenience you may have experiencedCincinnati Bell will not compensate due
to loss of time or for customer frustration
Your service was successfully installed on 10-10-We
appreciate your business
Again, it is never Cincinnati Bell’s intention to upset
or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you
feel we have done so in this matter
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

*** I left you a message to call me ###-###-#### option #*I has spoke to engineering and the field team leader and they suggested that we send a techWe are sending one of our top legacy techs to see what can be ***e to resolve the issueI have the tech visit set for 10-3-(12-4)
Customer Name : *** * *** ***
Account Number : ###-###-####
Address : *** *** ** *** *** ** ***
Your Cincinnati Bell technician visit has been Scheduled
Your technician will arrive: Tuesday, October 03, between the hours of 12:PM and 4:PM
Your technician will call the following contact numbers on the day of the visit, minutes prior to arrivingYou must answer the call to confirm your appointmentShould your technician be unable to reach you at the number(s) below, your appointment will need to be rescheduled
###-###-####
You, or a representative who is at least years old and authorized to sign for work performed, must be home during the entire visit
Your technician will need access to all jacks and Cincinnati Bell equipment that is to be repaired
For the safety of your pet and our technician, please secure any pets while our technician is on site
To reschedule, cancel, or make changes to your appointment, call ###-###-####
FAQ's:
Where is my technician? The time frame quoted is the arrival window for your technicianThere may be situations when your technician does not arrive until the end of your time frame windowThe completion of your repair visit may extend past the quoted time frame
What if I miss my technician? If the call-ahead reminder is not answered, your technician will leave a voice mail regarding the missed visit and you will need to reschedule your appointment
Will I be charged for my repair visit? Once your Cincinnati Bell technician arrives, a walk through will be conducted to determine what is required to repair your service and set the right expectationsIf charges are applicable, your technician will discuss any charges prior to beginning workBe sure to ask our technician about WirecareAdding Wirecare to your account will protect you from qualified wiring problems inside and outside of the home, with no additional charges
Why does someone over the age of need to be at my location? Our technicians are not permitted to work without someone being presentThe person on-site during the repair appointment may have to make decisions about drilling, wiring, charges, and placement of equipment
What do I need to do before the technician arrives? Your technician will need access to any Cincinnati Bell equipment, jacks, or outlets that are impactedThis may mean you will need to move large entertainment centers, bookcases, large beds, etcprior to your appointmentYour technician may also need access to the demarcation point where the Cincinnati Bell service line enters the building
What if I live in an apartment? Your technician may need access to the building’s utility room/phone room/basement to complete your service repairA maintenance person may need to be present
How can I Self Troubleshoot? Visit cincinnatibell.com/help-center/troubleshooting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Cincinnati Bell sold the bill to collections, which of course flies in the face of Revdex.coms effort as third party dispute mediatorMoreover, Cincinnati Bell sold the "debt" at an inflated amountI am now seeking resolutions via the FDCPA. Have been a Cincinnati Bell customer for over yearsMy extended family are (and soon to be former) customersYou can try your best to be a supporter of local business with an regional impact, but be cautious when they represent a predator business model.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Further, I appreciate the quick and complete reply, but would have preferred that the complaint were not necessary in the first place
Regards,
*** ***

January 24,
*** *** ***
*** *** ***
** *** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com regarding your final bill
You have been sent a breakdown of charges and the amount is correctThe amount that is owed to CBT has been referred to an outside collection agency
The amount due is $
Cincinnati Bell considers this complaint resolved and closed
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Melissa
Executive Office
Cincinnati Bell

August 20,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint
I have reviewed your account and your current
monthly
service fee is $before taxes and feesThis includes our Homepak Lite
option with caller id, call waiting, voicemail and minutes of domestic long
distance, MB internet, and the Elite cable package with Whole Home DVR and
HBO on (2) set top boxes
Your bills have been fluctuating since you renewed your
promotions in April due to past due balances on each bill, late fees, and long
distance usage
The Homepak Lite phone option you have includes
minutes of domestic long distanceThere has been several months where more
than minutes of long distance has been used causing per minute charges on
the additional long distance calls
Your most current bill dated 8/8/totaled $due
to a past due balance of $59.59, and a total of minutes of long distance used
causing $in long distance charges
You have the option of adding unlimited domestic long
distance to your bundle for $additional per monthThis might be a better
fit for your usage
If you would like to make this change or you have any
further questions or concerns regarding your account or billing you may contact
customer service at ###-###-####
It is never Cincinnati Bell’s intention to confuse or
upset our customersOn behalf of Cincinnati Bell I apologize if you feel we
have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

December 20,
*** * ***
*** *** ***
*** ** ***
RE: Cincinnati Bell Internet Services
Cincinnati Bell is responding to your Revdex.com complaint regarding internet speed issues
I apologize but Cincinnati Bell has no active account at the address
provided, *** *** *** *** ** ***There has not been an active account at this address since August and there was no internet service on this account when it was cancelled
I am also unable to locate an account using the name * *** If you have an active account with Cincinnati Bell at a different address, or if I am missing something please provide me with the account number so I may look into any issues you are experiencing
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to me. I remain displeased that my attempt to resolve the issue directly with Cincinnati Bell by phone was dealt with so poorly and cost me a substantial amount of time trying to unsuccessfully resolve the issue and then file a complaint with the Revdex.com.
However, I do accept the offer from Cincinnati Bell.Regards, *** ***

August 1,
*** ***
*** *** ***
Alexandria, Ky
RE: ###-###-####
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your Monthly billing
I reviewed your account and found that the price you were quoted by
Meredith was not including tax and fees
I added another promotion and your monthly charges are going to be approximately $This amount does include taxes and feesI also adjusted your bill and the amount owing at this time is $
In the complaint, you mentioned that Meredith was not returning your callsPer her Supervisor, Meredith is no longer with the companyI did however forward the complaint to him
It is never Cincinnati Bell’s intention to mislead our customers in any wayOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sue
Executive Care Agent
Cincinnati Bell Telephone

October 20,
*** ***l
*** * *** ***
*** ***
*** ** ***
RE: CBT Account# ###-###-####, ***
Cincinnati Bell is responding to the rebuttal that you
filed with the Revdex.com concerning a $Fioptics Video Referral Program
In reviewing the copies of your email from September, yes
at that time the referral program was available. The order was not placed till December the
referral program had ended by time the order was actually placedThere will be no credits issued on either
account
It is never Cincinnati Bell’s intention to upset or
frustrate our customers. On behalf of
Cincinnati Bell, I apologize if you feel we have done so in this matter
Cincinnati Bell considers this complaint closed and no
credits will be issued
Melissa
Executive Care Representative
Cincinnati Bell Telephone

***,Can you close out this complaint. We have thoroughly explained the credit to the customer. Cincinnati Bell Considers this complaint closed. No additional credits will be issued. Thanks,Melissa

Cincinnati Bell is responding to the Revdex.com complaint that you filed in regards to your internet service and speed
According to our records you have our Zoomtown internet product which is download speed (up-to) MBPS and Upload speed (up-to) Kbps
Cincinnati Bell does not guarantee the speed there are many factors involved which is stated in our terms and conditions on Cincinnatibell.com (below)
• Customers questioning the speed of their internet can check it themselves from their own computer
• Steps for accessing this speed test are the following:
Type http://speedtest.cincinnatibell.com/ into the Internet Browser and click Enter
Service Speed
ZoomTown and Fioptics Services come in a variety of speedsThe availability of some service speeds may depend on the location of facilities in your neighborhood and on your streetNot all service speeds are available in all areasCincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the likeThe speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basisThe actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s)
Per our records a tech was out on 6-23-for slow speed and he noted that he repaired the localThis should have resolved the issues
Once again we do not guarantee your speed and at this time there Is no date when fiber will be availableWe will contact you when fiber becomes available
As for the modem when you are having issues one of the first things we suggest is to go to a local store and replace the modem and see if they will help increase speedIf you continue to have issues please feel free to call 513-397-our zoom-town tech support and they will note the account and troubleshoot the issues
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

Dear *** *** ***, Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding your final account balance. I apologize for the confusion during the process of canceling your accountAfter looking into the notes on the account, it
appears that your issue had been resolved just a few days before I was able to get to it through the Revdex.com. I reached out to our Collections department regarding your account status and was informed that any balance owed was credited in full on March 27, On this same date, notice was sent to the outside collections agency in possession of your balance that there is no longer any balance dueAs of my writing of this letter, we have not received a confirmation from the OCA that the balance has been pulled, but you should expect this balance to be pulled within the next thirty days at the latest. Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward. Thank you! Josh Executive Care Representative Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***