Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I never connect any other router to Cincinnati bell provided routerbefore technician told me to do itit is all technicians lietechnician did told me- I have to buy another router and hi even give me few good working brand names, like ***.***-AC rated,I have to buy it and connect it to their router to extend range and quality of speedi have my own basic router, I used before, and technician show me how connect it to their router, we did, but was no changes,after that hi sad I need get ac rated routerthese routers are expensive, and why I have to buy it, if cincinnati bell charge me for their router already.they just try to sell equipment, with wan't work properlyAnd when I did test speed and show it to technician, I did used just one device,plus it was two feet from router, no wallsit is another lieBTW I just get mbit speed internet from *** *** ***, and on same timewhen I do wright this, three devices connected to their router- tv, ipad and iphone - all in the other room,feet away, and I just did speed test- get mbitwhat could show me better that I was right when filled this complaint
Regards,
*** ***

I have found the CBT Account #*** this account has a final balance due of $from the final bill 11-11-All charges are validThe account was sent to outside collection agency on 1-8-for final bill of $On 6-9-our collections group waived $for equipment so the balance due is $
The customer's service was from 4-7-thru 10-10-the customer was billed the following:
Invoice date 4-11-due $
5-11-due $
6-11-due $
7-11-due $
8-11-due $
9-11-due $
10-11-due $
11-11-due $
Total Due $
Total Adjustments $
Total Payments $
Balance Due sent to OCA $due now:
Please contact the outside collection agency to make your payment in full for the balance due
Cincinnati Bell considers this complaint closed
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Cincinnati bell has NOT done anything to make this rightOnce again, WE WERE NOT PROVIDED WITH AN AGREEMENT/STIPULATIONS IN REGARDS TO A CANCELATION POLICYIf we were notified that such an agreement existed we would not have canceled service in the middle of the billing cycle, obviously they are in the wrong and they know they are in the wrongYou can't tell a customer that your policy is on line after the fact, we should've been told that prior to service and we should've had to sign/acknowledge that we agreed to such terms, I can't believe that they aren't even trying to make this somewhat rightThat's not the way to do businessAll other businesses prorate their services, even cell phone providers,lThis is wrong on so many levels and I definitely will not recommend them to anyone, social media has huge impacts on businesses and word of mouth goes a long ways.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I called to close both the wireless and landline at the same time - I specifically asked and was assured by Cincinnati bell that my wireless bill was paid in fullWhen I received a bill the next month I called the number on the bill - was on hold ten minutes - was told I was paid in full - disregard billThe next month the bill arrived again, called again, they still said to ignore itThen I get a letter from *** adjustment service telling me it is in collectionI call Cincinnati bell - Oh we can't talk to you- you are in collection. I called *** I was told by them they would call me back - never did so I called themThey reported this on my credit report and you have dropped my credit score ** pointsI was so fed up I paid *** what they said I had to pay $*** on Nov28thI feel you mishandled this from the get goI am very upset over the way Cincinnati bell has handled thisVery sad that the only way to get a response from Cincinnati bell was to report the mishandling of my account to the Revdex.comNow I have a blemish on my credit report basically because of Cincinnati bell's incompetence

An order has been placed to put the account back to the original internet service at your requestThe change will take place tomorrow 6/16/and the order will be dated back to 4/29/when the request was made to move back to 5MBYou should receive the proper credits on your July bill

August 10,
*** *** ** ***
*** *** *** *** **
*** ** ***
RE: Order for New Service
Cincinnati Bell is responding to your Revdex.com complaint
I have researched the information given and the complainant’s information does not match the
information we have on file for the address *** *** *** *** ** *** ** ***
Unfortunately without proper verification of the accountholder’s name and last of social security number no information regarding this account or order can be discussed
It is never Cincinnati Bell’s intention to confuse or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so regarding this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Cincinnati Bell considers complaint *** closedWe have provided the customer with the proper documentation regarding their contract and the terms & conditions.Thanks!Ryan M.Quality & Process Improvement SpecialistCincinnati BellWork: ###-###-####Fax: ###-###-####Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The agent apologized on behalf of the company and sent information for training purposes The agent did not address my solution for resolution My wife took time off from work to be home for the install It was a great inconvenience Almost the entire morning was spent at home doing nothing and the afternoon was spent on the phone talking with a bunch of new workers who kept transferring the call to the wrong department I didn't ask for any retraining of the employees that is none of my business I asked for bill adjustment and I expect a yes/no answer to that request Thank you for fully reading and understanding my complaint
Regards,
*** ***

August 31,
*** *** ** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com rebuttal
Per our previous communications the buried wire job was completed and the permanent line was hooked up on 8/25/Once again on behalf of Cincinnati Bell I apologize for the time and frustration you experienced in getting this job completed
I also contacted you this morning and left a voicemail advising a Repair Supervisor has placed a credit on your account in the amount of $for your time and frustration
If you have any questions regarding your account or the adjustment please don’t hesitate to contact me at ###-###-####
Cincinnati Bell truly appreciates your business as well as your patience regarding this matter
Tina
Executive Care Representative Cincinnati Bell Telephone

February 17,
*** ***
*** *** *** **
*** *** ** ***
RE: *** ***
Cincinnati Bell is responding to your RevDex.com Complaint
I have reviewed your account thoroughlyBelow are your
charges with Cincinnati Bell, before taxes and surcharges:
Fioptics Preferred TV $
Whole Home DVR $
Fioptics mebabyte Internet $
The standard monthly rate for your Fioptics Preferred TV
package is $You are receiving a promotion of $on your Preferred
package until 10/30/The standard rate for whole home DVR is $You
are receiving a $promotion on this until 10/30/The standard rate for
Fioptics megabyte internet is $You are receiving a $promotion on
this until 10/30/You are receving your DVR and HD DVR which are
standardly rated $each, free until 10/30/You also receive a bundle
discount of $per month
With your bundle rebate included, as well as promotions,
you are currently paying $per month for your services, prior to taxes and
surchargesCincinnati Bell is not authorized to quote services with taxes and
surchargesThe quote you received in your email included prorated one time
charges of $for services provided between October 31, and November
3, The sales receipt sent to your personal email *** also notes that additional
taxes and fees apply, as mentioned above
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if we have
done so regarding this matter and hope this provides better clarification of
your services
Megan
Executive Care Center
Cincinnati Bell Telephone

Cincinnati Bell is responding to the Revdex.com complaint that you filed regarding your mother's phone serviceWe sent a technician out to your mom's home on 3-13-at 1:and the technician checked the outside connection and did not find any issues and when he asked to come inside he was told that she
did not want him to check on the inside and told tech the line was ok she did not need a visitIf you would like for me to set up another installer visit when someone can be there to let the tech in so he can resolve the issue since it seems to be something within the premise please let me know and I will be glad to schedule that with you
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Still no refund check......I have been getting the run-around now, for almost TWO months nowNot sure what you can do now, but give Cincinnati Bell a bad rating on customer serviceIf I was months late (Which in years being a customer I was not late.) on paying my bill they would cut my service off periodCharge me a late feeWhat can I don nothing......This is what the Revdex.com is for, Right? So help me get something done here
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Revdex.com complaint has been resolvedPer our phone conversation I have adjusted the and reduced the bill by for the next months

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
October 29,
*** ***
*** *** ***
*** *** ** ***
RE: *** ***
Dear *** ***,
Cincinnati Bell has reviewed your accountCincinnati Bell does apologize for your issuesThe order to port out your landline was processed on 10-07-This order was placed by our port out groupThey changed you to the $*** ZoomtownCincinnati Bell does apologize for this errorThis was an honest mistake
You spoke with a representative yesterday and they placed ***This order changed you back to Zoomtown Lite. I have backdated this order until 10-06-The backdating of the order will give you the proper credits on your November 20th bill
Please go ahead and pay $*** on the bill that is due on 11-10-
Cincinnati Bell appreciates your feedback and will use it for training and coaching purposes
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Sincerely,
***
Customer Care
Cincinnati Bell
Before I pay the bill due 11/10/14, I need corrections to the invoice in the form of a revised invoice or a credit memo with the appropriate adjustments and proof that the order was backdated to October rather taking your word to "go ahead and pay $***" and your next bill will be correctI've had too many Cincinnati Bell representatives tell me one thing, only to have to waste more of my time following up with Cincinnati Bell because Cincinnati Bell representatives did not do as they said When I see the actual credits to my invoice in writing, I will pay the correct amount due on the revised invoice
How come the two representatives I spoke with yesterday in what amounted to over an hour long discussion could not back date the rate change as you just described, even after my repeated requests to do so? I appears that only after a Customer goes outside the Cincinnati Bell organization for resolution with a consumer advocacy agency does Cincinnati Bell actually act like it cares about resolving Cincinnati Bell mistakes
What compensation is Cincinnati Bell offering for the total waste of time and frustration I have experienced dealing with multiple mistakes and incompetent Cincinnati Bell representatives?
Regards,
*** ***

Per our phone conversation the Revdex.com complaint has been resolved

August 27,
*** *** ***
*** ** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com rebuttal
I apologize once more that one of our technical support
representatives misinformed you about Wirecare, but Cincinnati Bell’s position
standsThe work that needs to be done to your inside wiring is not coveredThe
misinformation was human error and it has been submitted to the
representative’s supervisor for coaching and training
I have spoken with William who was your installation
technician, and Ronald who was scheduled to perform your wiring repairs on
8/20/William verified he did not cut any inside wiresHe removed the 2nd
DMARC and installed a new pots splitter to enable your internet to work
Nothing this technician did caused the problems with your inside wiring
Both technicians
verified they advised the repairs were a billable service and that Wirecare
would not cover the charges for installing a new jack or the repairs that need
to be doneWirecare is a maintenance plan meant to cover repairs on inside
wiring that was working and went badWirecare does not cover the complete
rewiring of a customer’s residence because of pre-existing conditions
Wirecare has not been added to your accountThe order
that would have added Wirecare to your account was cancelled when the repair
visit was cancelled on 8/
As previously advised Cincinnati Bell does not own the
inside wiring so you have the option to shop around and hire an electrician or
contractor of your choice to replace or repair your wiring
Once again I apologize for any inconvenience this has
caused you as a customer
Cincinnati Bell considers this complaint closed
Tina
Executive Care Agent
Cincinnati Bell Telephone

I am asking for resolution which is why you were copied on the letter. I am asking Cincinnati Bell to review the matter at hand - an overbilling and to cease and desist from sending my account to a collection agency.One of the only recourses a consumer has against large organizations is
to bring an issue to the attention of Consumer Watchdogs/Advocates.Cincinnati Bell had no qualms in sending my account to a collection agency and threatening my credit rating (which is excellent). I want Cincinnati Bell to review my account, to cancel the charge and to apologize. They lost a very good customer due to their inability to fix an accounting problem.I am hoping that by copying you on the original complaint, you will follow up with Cincinnati Bell. If Cincinnati Bell fails to respond that my complaint will be included in their review and possibly affect their Revdex.com Rating

Cincinnati Bell has requested to have the inquiry removed it can take up to days to process the request with ***Please allow for the day timeframe
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone