Star Office Supply

Revdex.com:
I have reviewed the response to my complaint ID ***, and have determined that this does not resolve my complaint. I did go to my billing statement online and did not see that my promotional period was going to run out or that there was going to be an up charge after the promotional period. UNTIL I hit the PDF button to look at my bill in the PDF form and then scrolling down I saw that the promotional period was going to expire. So ONLY when the bill is looked at in PDF form can you see when the promotional period will endVery tricky for you to hide it there where most people would not look and then you can say that you had provided the information. Not very transparent and designed to scam customers. I will not go forward with any products from your company as I feel your practices are unethical and designed to deceive.I would like to pay my original rate of $for January and February and not the additional rate of $222, but I doubt you will allow it since it seems you have gone to great deceptive lengths to get these additional monies.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Technician did not come inside my house and fix anything!! You state if it outside there is no chargeHe should have informed me there was going to be a charge and he did not and I should not have been charged since HE DID NOT FIX ANYTHING ON THE INSIDE OF MY HOUSE, PLAIN AND SIMPLE!! You have proved my point that you could care less about your customers and you think that what you say is the end all and be all and we the consumers will just have to pay itLet me tell you its not and I wont! You will be receiving a call to shut my service off because I dont need it nor do I want it! Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The customer service Rep spoken to on 01/20/Confirmed she saw the attempt to cancel autopay on 12/30/ The have also confirmed the conversation regarding canceling the Auto-pay, however, there was no admission of any wrong doing or acceptance of responsibility was considered nor, any type of gesture or consideration to resolve this issue was given
Regards,*** ***

I'm still not understanding how I could have been late when I made a extra payment.Please send me all the records from my account since activation

Please call me at 513-565-option #
I would like to go over your bill in detail and see what needs to be done to get your complaint resolved
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and
appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint They acted negligent in sending and employee who not only moved and broke furniture, but left no work order to provide name and businessThey furthermore refused to send adjustor to look at damage like promisedThis was an elderly mans bed that who your company took advantage of
Regards,
*** ***

January 26,
*** ***
*** * *** **
*** ** ***
RE: CBW Payment for ACCT#***
Cincinnati Bell is responding to the complaint that you filed with the Revdex.com regarding a payment that was made to your CBW account
In order to
do a payment investigation to find out where your payment was applied, we need to have a copy of the bank statement showing the transaction. Without that we have no way to trace the payment
Please fax that statement to ###-###-#### and we will do a payment investigation
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

January 14,
*** ***
*** *** **
*** ** ***
RE: ###-###-####, ***
Cincinnati Bell is responding to the rebuttal that you filed with the Revdex.com regarding a credit inquiry on your *** report
Per our phone conversation this morning I am closing your Revdex.com complaint
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
***
Executive Care Representative
Cincinnati Bell Telephone

There is no contract on your accountYou were given a promotional rate for monthsThe current charges each month are $According to our records this issue has been resolvedCincinnati Bell considers this complaint closed
Cincinnati Bell is committed to providing our customers
with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account #***
Dear *** ***,
We have received and reviewed your concerns with your additional concerns Cincinnati Bell wireless account #***; and your final bill amount. I am showing a note in the system where you were advised your ETF fees would be waived. I sent the last of the fee to be waived which was $***. No other adjustments can be given, your updated balance is $***; please review the bills that were sent and if any questions or concerns on the bills please call Cincinnati Bell Wireless *** *** group at ***
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Cincinnati Bell considers this issue closed
Thank you,
***
Executive Care
Cincinnati Bell

Can you please ask *** *** for some clarification on this complaint. I am not able to find an account or record of the customer calling CBTAlso in the complaint he states he found telephone number ###-###-#### onlineThis is not a CBT # This # is listed as *** *** ***
***. I have no way to research this gentleman’s claim with the information given and not sure it’s even a complaint involving CBT. Thanks, Tina Executive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I appreciate Bell's offer of a reduced rate, however this doesn't resolve my problem with the slower speedCan
Cincinnati Bell please address this issue? Thanks.
Regards,
*** ***

Cincinnati Bell holds account privacy in the highest regardFor your security and protection, we require an account verification process to be completed before discussing and/or making changes to your Cincinnati Bell accountI understand your frustration; however we are looking out for the
protection of you and your accountAgain, I do apologize but without verifying the information we have on file, you will need you go to a Cincinnati Bell retail location with proper identificationIf your account does need to be corrected or updated, a retail representative can do that at that time
According to our records we do not have a social security # on file for your accountNotes on the account from 3-7-state CUSTOMER
REFUSED TO PROVIDE SOCIAL
SECURITY NUMBER
In that case the only way we have to verify the account is the account # and customer code
If you would like to provide your social we can verify the account with the last each time you call
I have scheduled a repair tech to come out and check the video issues that you are experiencingA tech will call you on 12-21-before they arrive the appointment is scheduled between 4-If you need to cancel this appointment you will need to call ###-###-####Once the tech comes out and get's the issue resolved the repair department will review the account and see if a credit needs to be issued and the amount
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward

Per Core Risk Management, the repairs to your yard have been completedCincinnati Bell is considering this complaint to be resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. ***,It seems as if you keep repeating yourself as well, but NEITHER RESPONSES have you answered any of my questions re: reversing acct with *** so that I can pay to Cinti Bell nor when and if this will be removed from my credit? Nor why was this posted years after account was closed? PLEASE ADDRESS AND ACKNOWLEDGE MY QUESTIONS!!!!!!!!!!!!!!
Regards,
*** ***

October 15,
*** ***
** ***
*** ** ***
Re: ***
Dear *** ***,
Your bill is $per month plus taxes or late fees
Your last bill had a late fee since the bill was not paid on timeCincinnati
Bell has issued a one-time courtesy credit on your late feeThe credit for
$will show on your October 20th bill
Cincinnati Bell considers this complaint closed
Sincerely,
Rhonda
Executive Care
Cincinnati Bell

According to our records you placed an order to move your service on 5-1-that was due 5-9-You were not happy with the due date so the order was escalated to 5-4-When the order was originally placed there was someone living at the new location and we had to wait for a disconnect order
to be placed to be able to schedule your service to be installedThe residence that you moved from carried a balance and that was carried over to your new locationAnytime a customer moves service the balance is carried over to the new accountIn your case that is what happened and that balance was not paid and went past due and that is why the service was denied on 6-27-Your service has been restored and a payment for the past due that was owed was madeYou currently have a bill of $DUE BY JUL
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Executive Care
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my monthly bill and I received my credit as promisedI am now satisfied with the resolution
Regards,
*** ***

December 3,
*** ***
*** *** ***
*** ** ***
RE: ###-###-####
Cincinnati Bell is responding to your Revdex.com complaint regarding charges for wire repairs in your residence
I have reviewed your account notes and
spoken to the repair technician that completed the work at your home on 10/6/ The technician has verified he completed wire repairs inside of the home
The repair charges on your bill are valid and cannot be waived
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Their response is that if I don't pay this $late fee they will charge me another $late fee. Pardon me, but please tell them to go f* themselves.Regards,*** ***