Star Office Supply

To Whom It May Concern - The address and phone number provided on this complaint are not associated with an active Cincinnati Bell accountThe email address listed on the complaint links to an account for a *** ***, but this account is only for home phone service and does not have any
repair tickets noted on the account within the last calendar yearPlease respond with the customer's full 13-digit account number for further assistance (formatted as xxx-xxx-xxxx-xxx)Thank you

Due to the increase demand in the Call Before You Dig service, Cincinnati Bell did find it necessary to implement a monthly surcharge of $to offset the costs involved in service This surcharge will cover anytime Cincinnati Bell has to go out and locate a line
Cincinnati Bell is committed
to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Executive Care Representative
Cincinnati Bell Telephone

*** ***
Revdex.com #***
Account # ###-###-####,***
Dear *** ***,
We have received and reviewed your concerns with your Cincinnati Bell account # ###-###-####,***; and your Online Backup and Storage. I apologize for any inconvenience this may have caused you.
We are showing you have had your services bundled with Priced for Life since 12/2009. Online backup and storage has always been in your Price for Life services, however it was billed under:
Zoomtown Advantage with 25G Storage.
We no longer bill the online backup and storage with the Zoomtown service; it comes separately itemized on your bill. With Price for Life you can remove that service, and not affect the core products in your Priced for Life bundle. I have placed an order to remove that service. I have given credits back to 12/05/14; you will see credits on you 04/05/billing statement.
I have also sent for coaching and development due to misinformation received by our Reps.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***Because Cincinnati Bell regurgitated the same message as earlier does not change my opinion Why would it??

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11464435, and have determined that this does not resolve my complaint.
Regards,
Here is some information to help you Melissa to get credit add to my account, and return extra payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Again - I want a BREAKDOWN of charges My internet service bill was $50/month Where, EXACTLY, are these additional charges coming from? Your refusal to answer the most basic question and give me a breakout of this bill just reinforces my belief that you are overcharging me and double billing me for services I DID NOT receive
Regards,
*** ***

*** ***
Revdex.com #***
Account # ###-###-####,***
RE: * ***-Lifeline
Dear *** ***,
We have received and reviewed your concerns with the Cincinnati Bell account # ###-###-####,***; and the recertification of Lifeline Services. I apologize for any inconvenience this
may have caused you. I am showing the Lifeline was removed from the account on 11/05/14-due to not being eligible for the service.
We are showing you received information that the Lifeline was rejected on 02/11/2015; per our Lifeline department we sent a letter advising why rejected: For duplicate address and also failed third party identity, and that you received a letter in the mail advising this. The rejection is coming from NLAD (National Lifeline Accountability Database)
Please contact Cincinnati Bell’s Lifeline department at ###-###-#### for assistance in reapplying for the service.
Due to you not receiving your call back as advised, information has been sent to Reps supervisor for coaching and training
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you,
***
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am pretty sure that explained that it was a mailer, even mentioned that it was verified on a way call with James, the technicianI have returned all the equipment on the truck roll and paid my remaining billIt isnt my fault the tech didn't turn it all inI want my account wiped to $for all the hours that I have invested in this issueI have been nice but this is borderline harrassment
Regards,
*** ***

I am responding to your Revdex.com Complaint regarding your billingI have sent you a new email receipt for the monthly fee of $a month till 3-31-I have adjusted a total of $which includes tax on your accountAt this time you have a credit of $
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Cincinnati Bell considers this Revdex.com complaint resolved and closed

August 26,
*** *** ***
*** *** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your RevDex.com complaint
I have reviewed your account and notes and
see you called
in on both 8/and 8/regarding the *** ChannelThis channel is included
in the Preferred package that was sold to you
The technicians you spoke with noted they attempted to
troubleshoot your issue on 8/but their attempts were refused and you opted
to cancel the internet and cable portion of your bundleThe representative processed
an order that day to remove both the internet and cable but leave your home
phone service on
On 8/you called customer service and said *** ***
Cable was not able to submit a port out request for your phone numberPort out
requests cannot be processed if there are any pending orders on the accountThe
pending order to cancel your internet and cable was the reason *** *** was
unable to submit their request so that order was cancelled
When the order to remove cable and internet was cancelled
the representative advised you to have your new provider resubmit the port
requestTo date we have not received another port out request for your
account
Your current billing cycle will end on 9/7/Per
Cincinnati Bell’s Cancellation Billing Policy: The monthly charge for service
will not be prorated for the final partial month of serviceThe full monthly
service fees will apply, even if your service is active for only a partial
month
If another port request is submitted and the due date is scheduled
before 9/7/no further service charges will be billed to youAll current
charges are valid since your services are still active with Cincinnati Bell
If you have changed your mind about cancelling your
account but are still having service issues please reach out to Fioptics
Support at ###-###-#### so the representatives may troubleshoot or schedule a
repair visitWe appreciate your business and would love retain a loyal
customer
It is never Cincinnati Bell’s intention to upset or
frustrate our customersOn behalf of Cincinnati Bell I apologize if you feel
we have done so in this matter
Tina
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The problem is the policy of the company allowing add on of service without passcodeIf the passcode is for the best interest for the consumer than this would be the case; however, this policy benefits the company that signs people up for servicesAfter I was signed up for landline telephone services the company continued to charge me for a service that was not performedThe landline phone never worked and attempts at scheduling an appointment to resolve were scheduled but then did not show or call.This is an example of a big company taking advantage of the consumerMy next course of action is to notify the public utilities commission of ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Cincinnati Bell sent out technicians to my house last week and they spend all day at my house setting things upAnd now I still don't have internet connection, so I just got off the phone with them to see what the issue is and the lady on the phone told me that she has to send someone out yet again to check on what they set up wrongI am beyond angry and upset at this horrible experience they have given me and would absolutely like to be reimbursed for all the time I have spent trying to work this out
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The main issue to the complaint has not been resolved, as my most current bill is $201.00!! Again my bill for an entire year was always $The representative can talk about the "discounts" applied , however at the end of the day my bill is still $more a monthI simply cannot afford s $50,a month increaseService hasn't improved or been expanded and it was never that good to begin with It has come to my attention that November was the month the $per month increase first appearedUnfortunately I forgot to pay Novembers billI have never forgot to pay a billHowever, with the chaos of moving my daughter out of state and into her college dorm in Florida, I forgotWhen I returned and realized my mistake I paid my amount, rounding it up to $Then December ,again paying $ In my opinion it is irresponsible and financially crippling to, out of the blue, with no warning, no opportunity to discontinue service in lieu of such a major increase in monthly charges The representative remarked , "customer CLAIMS she didn't know of rate increase" Of course I was unaware! Cincinnati bell never notified me of the massive rate increaseI would have cancelled the service immediatelyHowever, that courtesy wasn't afforded meThink about it, I was paying $per month for a year, rate increase of $per month is roughly 50%! And this $surprise rate increase is now a $fee /bill being sent to me repeatedly It's unethical business practices in my opinion!I plan on also notifying the F.C.Cconcerning this matterI never missed a payment and now there is $unexpected , charge hanging over my headI can't afford it!
Regards,
*** ***

*** ***
Revdex.com #***
Account #***
*** ***,
We have received and reviewed your concerns with your Cincinnati Bell services and issues you have had. I apologize for any inconvenience this may have caused you. Cincinnati Bell does not credit for lost
time. We have reviewed your account and repair tickets on file. Here is a breakdown of credit that will be applied to your account:
Total Credits are as followed: $***
months DVR at $***for a total of $***
month video at $***
Your account has been updated showing your credit.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter
Thank you
***
Executive Care
Cincinnati Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***,I have waited for a week as you suggested, I wave not been contacted at all by Cincinnati Bell.I am not surprisedCB customer service seems to talk a good show but no action.I have to wonder how long does it take for her to get feedback from her co-workers as she indicated?*** you think that a competent customer service representative would have followed up by now?Please advise if you can open the complaint again.I am sitting here today again and cant even get on the internet at all!My speed is testing at almost nothingThe browsers will not even work at all it is so badThank you for your help.I hope you get this email. Respectfully*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I do not accept their response.They claim wires have been cut and they have not and I request this complaint stay open until resolved
Regards,
*** *** I do not accept their response.They claim wires have been cut and they have not and I request this complaint stay open until resolved

Cincinnati Bell is responding to your Revdex.com Rebuttal:
I spoke to the customer this morning and her phone is workingI gave her a credit of $We do not credit the account until we know that the phone is back up and workingThe reason for the delay in the repair visit was due to our Field Operations team schedule they are doing their best to prioritize and keep our customers in service with the resources they have availableWe will be sending coaching and training to the representatives team leader for coaching and training and listening to the call
The most important thing is that I have spoken to the customer, her phone is working and she is happy! Cincinnati Bell considers this complaint closed and resolved and will be asking the Revdex.com to close out the complaintWe have followed all processes and guidelines to resolve this issue
Cincinnati Bell is committed to providing our customers with outstanding serviceWe apologize for any inconvenience we’ve caused you, and appreciate the opportunity to better serve you going forward
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
In January of this year, I was told that the new price ($67+taxes, etc) was good for monthsIn June, I got a bill for $ In January, I was told my phone would be installedEach month I either stopped into a store or called the call center to ask about my phone not workingIt was never installed and no one ever returned a call to fix the problemI also paid for mb of download speed internet, and through independent speed testers, it never crossed 12-mb on the download speedOn the Cincy Bell tester it always shows 30, which can't be duplicated elsewhere. Lastly, I switched providers because I did not like the customer service and they were not honoring the deal we agreed upon verbally in January When I stated I wanted to discontinue my services effective at 5pm on Tuesday January 9th, Cincy Bell turned off my TV service sometime before 8am on June 9th. To settle for my last bill I want the previous amount of 67$ to be honored and I will pay a prorated amount since I used the service for days after the bill was sent out.
Regards,
*** ***

May 6,
*** *** ***
*** *** ***
*** ** ***
RE: ###-###-####,***
Cincinnati Bell is responding to your Revdex.com complaint
I have reviewed your account and I apologize about the issues you are experiencing
with your line and the difficulty you’ve had it getting these issues resolved
Our records indicate that a repair tech spoke with you on 5/and advised that we are working on your issuesThere is currently a work order in place due tomorrow 5/to change your outside facilities
A Senior Repair Tech has issued a credit for $to your account for downtime and inconvenience
If you have any questions or concerns regarding this work order you can reach the Residential Repair Office at ###-###-####
It is never Cincinnati Bell’s intention to upset or frustrate our customersOn behalf of Cincinnati Bell I apologize if we have done so in this matter
***
Executive Care Agent
Cincinnati Bell Telephone