Star Office Supply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution  while not satisfactory to me is the best I can expect without complaining to the Ohio Public Utilities Commission. They will not admit that they misinformed me and then failed to contact me while I waited a month and then all day of the expected installation. Again to paraphrase President Harry Truman, "It is a [redacted] of a Way to Run a Railway..
Regards,
[redacted]

Credit/refund not sufficient to resolve this matter. The virus caused documents to be lost and other files damaged. This needs to be addressed.

April 20, 2015
 
 
 
[redacted]
[redacted]
[redacted]
 
RE: Revdex.com Complaint ID #[redacted]
 
Cincinnati Bell is responding to your Revdex.com complaint.
 
I have researched your concerns and found that the restoration of your...

yard was already in process and has since been completed.
 
On behalf of Cincinnati Bell I apologize for any inconvenience this may have caused you.
 
[redacted]
Executive Care Agent
Cincinnati Bell Telephone

Please provide the account number for assistance. If you would like to disconnect please provide the date to disconnect.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.Customer called Revdex.com on 10/7/16 indicating she is rejecting the latest response from the business stating it's the same information Cincinnati Bell has previously provided. She would like an explanation of the company's position since she is not clear on it at this time. Would like further contact from the business, possibly a phone call of explanation.
Regards,
[redacted]

[redacted] will you please close this complaint. There is no new information. Cincinnati Bell has already responded to this complaint. She cannot retrieve emails any longer. It is not possible. Thanks, Rhonda Cincinnati Bell Executice Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
The account holder's name is [redacted] and the last four digits of this social security number are [redacted]. I am submitting this complaint on his behalf because he is out of town working, and I am his roommate. Is there anything else that can be done now that I've given you the proper information?
Regards,
[redacted]

June 22, 2016
[redacted]
RE: [redacted]

Cincinnati Bell is responding to your Revdex.com complaint.
Cincinnati Bell has investigated your account regarding the issues listed in your Revdex.com complaint. It...

was determined you were being billed for five set-top boxes since making changes to your account in April, 2016. After looking at your account, we determined you only have four boxes. Our records indicate boxes in the Living room, Master Bedroom, Second bedroom, and Basement. Cincinnati Bell removed the 5th box and credited back charges through April, when you began being charged for this additional box.
Our records indicate that courtesy credits in the amount of $122.97 were placed on your account in April as well. All applicable credits have been applied to this account and the remaining balance appears to be valid. No further credits are due at this time and we cannot make any further adjustments to this account until it is brought current.
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell I apologize if we have done so regarding this matter.
Megan
Executive Care Center
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Cincinnati Bell has explained to [redacted] numerous times that account # [redacted] was suspended and then cancelled for non-payment in November of 2012. The final bill for this account was sent to the customer on 12/10/2012. The final bill is the last bill a customer receives. This is the notification of a balance due on the cancelled account. [redacted] spoke to several customer service representatives in January 2013 that advised her of the final balance due as well. Cincinnati Bell’s position stands.   Thanks, [redacted] Executive Care RepresentativeCincinnati Bell's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this may or may not resolve my complaint.  
If they could confirm the total monthly cost, including taxes, etc., until 7/20/16 that would assist in closing this case to our satisfaction.  It is hard to tell based on the prices listed. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I believe that the proposal was deliberately misleading. I have a proposal from [redacted] for 85.07 for both lines and 15 meg internet.  I expect to go with them very shortly.
Regards,
[redacted]

[redacted],
Per our conversation today 3-16-18 the final bill has not yet printed. Once the bill prints I will waive the late fees and any final bill charges as a courtesy.
Cincinnati Bell is committed to providing our customers with outstanding service. We apologize for any inconvenience we’ve...

caused you, and appreciate the opportunity to better serve you going forward.
Thanks,
Melissa
Executive Care Representative
Cincinnati Bell Telephone

July 29, 2015
 
 
 
[redacted]
 
RE: ###-###-####
 
Cincinnati Bell is responding to the complaint you filed with the Revdex.com concerning your Caller ID feature.
 
Per our conversation on...

Wednesday the 29th, I asked that you unplug your phone and wait ten minutes, plug it back in to see if the caller ID would reset.  When I called back, it still was not working.
 
Since the Caller ID is working on all of the other phones in your home, it seems to be a malfunctioning piece of equipment. This will happen when there is an outage and the phone is not on a power surge protector.
 
It was suggested that you purchase a new phone that is Caller ID compatible.
 
Please feel free to contact our office at ###-###-#### if you should have any additional questions or concerns.
 
Sue
Executive Care Agent
Cincinnati Bell Telephone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Cincinnati Bell handling of this is absolutely absurd. I am really surprise with the way customer care is handled. This tells me the Mr. Leigh Fox either has no idea of the real complaints that happen or he just obviously does not care. I will write a letter to Mr. Theodore T. to let him know how this was handled.   For one, the individual named "Jelo" refused to connect me with a supervisor or lead. Not once, not twice, not even three times. I asked him I know at least four times. This tells me that Mr. Leigh F. has no idea of the actual complaints, or he just does not care. The handling of this incident tells me that issues happen all the time here and Cincinnati Bell has no idea how to be professional. I will give this three days and I am going to send a hand written letter to Mr. Theodore T. In closing, I want whom ever receives this, to be aware that when I was at work today I overheard a conversation about someone wanting to getting cable with Cincinnati Bell or [redacted]. I told them about this complaint with "Jelo" at Cincinnati Bell. I do believe with his response, I convinced him to go to [redacted]. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Nobody from Cincinnati bell has spoken to us in reference to schedule an appointment for this service. They apparently wrote to Revdex.com a date/time that we knew nothing about? That day there will be nobody home for this service. Typically, a company schedules a time and date for a service? This is not a good day nor time. We would appreciate an actual scheduled appointment how any other company would do? FYI. Three days have already been scheduled for this service with nobody showing up nor even contacting us about the cancellation. It will not be scheduled early any morning disrupting our hectic schedules risking this inconvenience again. They can't even call to schedule this apparent appointment with us, so how can we be sure they'll even show when we do get scheduled? We don't feel comfortable closing this until the service actually gets rendered, given this entire situation Regards,
[redacted]

May 9, 2016
[redacted]
[redacted]
[redacted]
RE: [redacted]
Dear [redacted],
This letter is in response to the rebuttal that you filed with the Revdex.com.
Cincinnati Bell does not guarantee the speed of the internet please see our terms and conditions below:
8. Service Speed
ZoomTown and Fioptics Services come in a variety of speeds. The availability of some service speeds may depend on the location of facilities in your neighborhood and on your street. Not all service speeds are available in all areas. Cincinnati Bell does not guarantee that the Service, Equipment, or other equipment authorized by Cincinnati Bell for use in connection with the Service will perform at a particular speed, bandwidth, or data throughput rate, or will be uninterrupted, error-free, secure, or free of viruses, worms, disabling code or conditions, or the like. The speed measurement advertised by Cincinnati Bell refers to the Internet access speed provisioned to a subscriber on a per-line and not a per-device basis. The actual speed realized by the subscriber may vary based on a variety of factors including, but not limited to: the capabilities or limitations of the customer’s computer, network, or other device; the number of computers or other devices in use in the customer’s home network; concurrent use of Internet access and a TV video on demand service, which consumes Internet access bandwidth; the means of connecting to the Cincinnati Bell network (e.g., the condition of the home’s inside wiring or the type and condition of WiFi router); the distance of the home from the Cincinnati Bell broadband network aggregation point or the type of Cincinnati Bell network facilities present in a given location; network congestion; and the performance of the content and application providers the consumer is accessing, as well as the performance of their respective host network(s).
According to our records you were opted in to the [redacted] discount 5-6-16. In can take up to two billing cycles to see the discount on your account.
The phone number [redacted] was sent to [redacted] for [redacted] on 05/06/16 using [redacted] Account Number [redacted]
It is never Cincinnati Bell’s intention to upset or frustrate our customers. On behalf of Cincinnati Bell, I apologize if you feel we have done so in this matter.

Melissa
Executive Care Representative
Cincinnati Bell Telephone

March 7, 2016
[redacted]
[redacted]
[redacted]  [redacted]
RE: ###-###-####
Cincinnati Bell is
responding to the complaint you filed with the Revdex.com of Ohio.
I have reviewed your
account and found that you are being...

billed for an unreturned Zoomtown Modem
and Power cord.  Once the equipment is
returned to a Cincinnati Bell phone store, we will apply a credit of
$127.80. 
You also made mention of
Cincinnati Bell holding a deposit.  After
further investigation, I found that you were not billed a deposit. 
It is never Cincinnati
Bell’s intention to upset or frustrate our customers.  On behalf of Cincinnati Bell, I apologize if
you feel we have done so in this matter.
Sue
Executive Care Agent
Cincinnati Bell Telephone