Stericycle, Inc.

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our
business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms *** directly in order to review potential solutions to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are more than willing to work with our customers; we do offer temporary holds on accounts in circumstances similar to Dr***We will have one of our Managers reach out to Dr*** directly in order to review potential solutions to this matter

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by *** Dental Care that expires June 1, Our agreements reflect an additional charge for service usage above the contracted amountsThe charge for using additional containers that indicates container charge plus 10% that calculates to $per containerOur records indicate your agreement effective 10/1/for a month term allowed containers for the year and we collected containers to date, leaving the container overage at In consideration of our service relationship Stericycle is willing to reduce the amount billed for overages from $to $plus waiving half of the liquidated damages fee from $17,to $8,effectively removing the fees billed where no services were rendered, leaving the amount due to Stericycle at $ 8,

Dear Revdex.com: From: *** *** [mailto:*** Sent: Friday, January 08, 4:PM To: *** *** *** Cc: *** *** *** Subject: Revdex.com Case #*** - Stericycle H* *** At this time, we are going to have to decline the mediation request for case # *** Thank you, *** ** *** Customer Service Team Lead Stericycle, Inc*** *** ***
*** ** ***
*** *** * *** Fax: ***
***m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/21) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal
standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms*** directly in order to review potential solutions to this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I really appreciate Stericycle trying to work this with us through one of their managersSadly, this has happened to us too many times in the pastThey do new agreements then go back to sneaking in increases without the courtesy of informing clientsI understand their agreements allow for periodic increases to cover any cost increases they may face for assorted reasonsEvery business has to accommodate changes that results in increased expensesInternal adjustments have to be made to run the operations cost effectivelyThese increased costs cannot be always passed to clientsI disputed their fuel charges when gas was close to $per gallon, now that gas is at lowest price they are still passing this to the client instead of offering lower monthly fees - a poor business decision
In Healthcare we have constantly absorbed higher costs due to changes in Federal regulation with EMR systems, changes in billing regulations and other regulations, lower reimbursements, increases in the cost of doing business from many of our vendors such as Stericycle, malpractice insurance, business insurances and othersWe have never passed any of these increased costs to our sick patientsWe are always making internal changes to accommodate constant increases and to run the business efficiently and keep our doors open
I rather invest my time to find an equivalent service at competitive price and an agreement that does not have these constant price increases that my business cannot affordI wish to be relieved from this agreement without penaltiesWe are a very small private companyThank you
Final Business Response /* (4000, 11, 2015/09/10) */
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Compassionate Cancer Care MedSo far we have been unable to connect with Ms***, but we hope that she will return our message and give us an opportunity to resolve their concernsHowever if they insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validWe believe we are presenting an amicable resolution for both partiesShould Compassionate Cancer Care Med wish to resume discussions around resolving this matter, we would be happy to continue that dialogue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will wait to hear from them for a responseThis is NOT a settled case.
Sincerely,
*** ***

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr*** that does not expire until October 1, We have offered to work with Dr*** on potential resolutions to this matter, however they have insisted upon
proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Dr*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

We had one of our Managers reach out to Mr*** directly in order to review potential solutions to this matterThey have come to the agreement, once the balance is paid in full the account will be canceled with no further charges

Initial Business Response /* (1000, 22, 2015/09/10) */
While we regret Ms.*** dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Ms.*** and believe we presented an amicable resolution for
both partiesAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charge leaving the balance due of $
Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering
However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms.*** directly in order to review potential solutions to this matter
Initial Consumer Rebuttal /* (2000, 24, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Although we believe our agreement to be entirely valid and enforceable, Dr*** has been a good customer to us over the yearsIn the interests of maintaining positive relations, we will agree to waive the early termination fee previously assessed to account #*** leaving the amount due $

Complaint: ***
I am rejecting this response because: We do not feel, as stated previously, as though this contract was obtained in a legal and ethical mannerThe individual the Stericycle obtained a signature from was not authorized nor did she possess the skill set needed to evaluate both the contract and the actual needs of the business As a result of Stericycle's actions, we have a contract for a service we have never needed, nor utilized Had Stericycle obtained, when signing contract initially with the owner, a list of authorized people authored to change or approve contracts, we would not be in this position today With other vendors, they inquire as to who has signing get authority at the onset of the initiation of the relationship Not surprisingly, we have not had an issue such as the one we now have with Stericycle.According to Stericycle business model, it is perfectly okay to communicate with any employee whether they possess authority to sign a contract or the skill set to evaluate a contract or determine business needsIn addition Stericycle was not forthright in disclosing to this employee the exact nature of this agreement She was basically told this was what the business needed in order to properly dispose of its expired medications which is in fact not correct Clearly, this employee did not understand any of the contractual issues at hand.Finally, what kind of world would we have if it was perfectly acceptable to obtain contracts without regard to terms, costs, necessity, or obtain these from those not authorized and/or equipped to understand, negotiate and understand the salesperson or nature of the contract itself?
Sincerely,
*** ***, M.M

Complaint: ***
I am rejecting this response because: We appreciate the gesture of Stericycle in waiving some of the amount, however, we want that the full amount be waived
Sincerely,
*** ***

While we regret Ms*** dissatisfaction, the terms and conditions of our agreement does state in section 2a; “This agreement shall automatically renew for successive terms equal to the original term unless either party has given days’ notice in writing during the six month period prior
to the renewal date of its’ desire to terminate this agreement”One of the primary reasons our agreements are set to automatically renew is so that the medical waste removal continues as scheduled, reducing the risk of non-compliance with state regulations
We have offered to work with *** ***, LLC on potential resolutions to this matter, however they have insisted upon proceeding with termination of their service agreementNonetheless, we value *** ***, LLC as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to waive the liquidated damages previously billed leaving the amount due $

We hereby acknowledge the receipt of Revdex.com Claim# *** response notification for *** R ***
We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding
progress of procedure
Please expect to receive written response within days

Initial Business Response /* (1000, 5, 2015/09/21) */
While we regret Mr*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr.*** officeWe have offered to work with Dr.*** office on potential resolutions to this
matter, however this account does have a signed service agreement on file that does not expire until August 1, and they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Dr.*** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do understand the contractual nature of the liquidated damages, however, the calculation and amount of damages appears punitive in nature and not representative of the professional relationship and spirit of the agreement that was intended on part of the practiceObviously, it was the oversight of the practice to have allowed such language, but it was not realized such scrutiny would be necessary with a company such as Stericycle this day and age
Final Business Response /* (4000, 9, 2015/10/12) */
Contact Name and Title:***
Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts
One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines
Nonetheless, we value *** as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account without assessing liquidated damages
Final Consumer Response /* (2000, 11, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We too value the long-term relationship we have enjoyed with Stericycle and appreciate your understanding in this matterThank you!

Complaint: ***
I am rejecting this response because: I have called *** three times since 04/29:05/02/at 12:20p; 12:30p and 05/05/at 2:24p. I have called and asked if there is a different manager to speak with about our account as *** seems very busy***, told me "no". Again, just terrible customer service.
Sincerely,
*** ***

***/STERICYCLE has until May 2nd to contact Mr*** and complete this transaction or Mr*** will have to go thru the totally unnecessary steps needed to obtain the *** of an Attorney. Getting an Attorney seems to be the only way that ***/STERICYCLE responds to consumers properly based on numerous complaints against ***/STERICYCLE found on various forums (ie*** Forum, *** Forum, ***, *** Forum, *** Forum, etc..) Consumers should not have to be forced to do this just to get a company like ***/STERICYCLE to complete a fairly simple, straight forward transaction

While we regret Ms*** dissatisfaction, we believe we have acted in full accordance with the service agreement signed by *** *** *** that does not expire until June 1, We have offered to work with *** *** *** on potential resolutions to this matter, however
they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould *** *** *** wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue