Steve's Lawn Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: this is ANOTHER object that was also broken.  I called last night to inform you that one of the glass mirror panel for the door was cracked. This is AFTER the other incident happened. 
Regards,
[redacted]

Unable to take further action as customer has filed a chargeback with his credit card company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello - this chair does not have a warranty.  However, we certainly stand behind our products.   Please return this to the store for inspection.   The store will then determine the best resolution.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I have spent another hour on the phone trying to reach ikea in regards to this complaint and when they answered after an hour on hold they could not help me at all and had no solution for a resolution. I attempted to call the number back that called me yesterday while I was driving and the message left had no telephone ext. For the person trying to contact me. Once again ikea fails at quality customer service and I wasted even more time.
I am rejecting this response because:
Regards,
[redacted]

Tracking number is  [redacted]  via [redacted].  This should be updated by end of business today.

Hello,Your order is showing as cancelled.  We have accommodated a Delivery Fee Refund, and a $50 gift card to you.  We cannot pay you for services not to paid to IKEA.  I apologize for the amount of mistakes that occured with your order.  You mentioned (as documented) in case...

number [redacted] (cancellation) that the fees charged to you are $125.00.  I will issue an additional $100 IKEA gift card if you would like.  Please advise if this is acceptable to you.Thank you in advance,Richard S.

The St Louis store has contacted [redacted] regarding her assembly.  Our assembly team will need to remove baseboards in order to secure the unit to the wall.  The customer does not want to remove the baseboards.   There was no resolution during this call as the customer stated...

she could not talk any longer.  The day phone number provided was used to contact her.   The case is being left open in case [redacted] would like to move forward with closure.   IKEA case [redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The failed transaction was re-processed by the IKEA associate and the credit has posted to my account.
Regards,
[redacted]

Hello - please provide an accurate IKEA order number and the store where you made your purchase.    We do not have an order from the number or name your provided.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your time this issue was resolved and I have received my refund. 
Regards,
[redacted]

Hello,Please advise how you would like to proceed.  We have an internal case from 02/09/2018 that states you will be refusing the order and disputing the charge with your bank.  If you refuse the order today, the order will be returned to IKEA, and we will refund you for the...

merchandise.  You have already been promised a shipping fee refund.  If you dispute the charges with your bank, we will not issue any billing adjustments and your bank will proceed with crediting you.  Please advise so your refunds are not delayed.Thank you in advance,[redacted]

Will have Corporate reach out to customer via phone.

We apologize for any inconvenience.   We have sent safety kits to you.  Please let us know if you need further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:That was a different bed frame for my family . Like I mentioned on my last email , we bought lots of furniture from IKEA, our all family is ikea customer.   I have the bed frame,slat base,and the mid beam.  I can simply bring the items back to the IKEA store on Katy freeway where bought our all furniture. We are not happy with this item and do not want to keep it .. Please let me know when I can bring them back and get my refund.  Thank you 
Regards,
[redacted]

Hello - we would be happy to send you an IKEA gift card as a goodwill gesture.  Please email us at [email protected]

Hello - this refund has been processed on 10/17.   You should see the refund in 7-10 business days.

issue resolved via Case #[redacted]